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Led high tech companies to explosive growth, including 360% sales increase
in 3 years and winning companys first multi-million dollar contracts
Turned around high tech company by creating $70M new product
opportunities in spite of declining revenues
Dramatically improved P&L through customer experience metrics, including
35% and 70% improvements in TTM and order fulfillment cycle times
Designed scalable business models, business development and sales
initiatives, and operational roadmaps to foster growth
Advanced technical and business acumen MBA, MSEE and BSEE
Create enterprise level strategies that drive sales, increase market share, and improve margins and P&L growth
Domains: Big Data and data analytics, data center solutions, unified communications and
collaboration, high performance computing, IT professional services, healthcare vertical, and numerous other
tech-based markets
Led cross-functional teams across multiple business units to build prescriptive road maps and
restructure operating activities. Results include growing one BU $200M from $19M base and another BU $320M
from $62M base, both over 3 years
Assess technology shifts, markets, and competitors; identify differentiated capabilities to win;
create solution stacks; find and solve obstacles to sales; and build execution-ready organic and acquisition
roadmaps to bridge capability gaps
SENIOR DIRECTOR BUSINESS DEVELOPMENT & PRODUCT MANAGEMENT
TROY Group, Inc. Hewlett Packard global solutions developer
Created and led successful turn-around strategy that countered declining revenues
Developed new product categories and advanced business development initiatives worth $70M
annually (more than double existing revenue) across established and emerging markets
Propelled product solutions, accelerated speed-to-market through partnerships and selling proof-ofconcepts to customers, and led market requirements, solution architectures, and product roadmaps
SENIOR MANAGER (Strategy & Operations)
Jan 2007 Dec 2009
Deloitte Consulting global leader in management consulting
London, UK
Trusted adviser to technology/telco corporate leaders delivered business and organizational insights that
dramatically enhanced solution sales capabilities, operations efficiency, and customer experience
Drove business development activities to win projects (largest $3.6M): deepened client
relationships, mapped out client strategy and gaps, and communicated differentiated capabilities and anticipated
improvements
Ratcheted-up client success by boldly executing projects, including product portfolio management,
market entry strategy, service delivery operating models, capabilities assessments, Lean Six-Sigma, and cost
reduction
Led actionable analysis: determined information needs, conducted research, pinpointed root
causes and solutions to achieve performance metrics, and prioritized actions (impact vs. implementation effort)
HEAD OF BUSINESS IMPROVEMENT
British Telecom global information communications technology service provider
2005 2006
London, UK
Led improvements to average revenue per user, churn, and differentiation through operations excellence in 3 endto-end customer experience processes: concept-to-market, lead-to-cash, and trouble-to-resolve
Successes include reducing product cycle 35% and order fulfillment time 70%, identifying root
causes of process waste, and developing process and IT solutions to improve right-first-time, cycle time, and
cost metrics
Created analytics models to simultaneously target multiple problem areas and to predict metrics
improvements
WIRELESS PRODUCT MANAGER & OPERATIONS ANALYSIS GROUP LEAD
Qwest Communications leading communications service provider
2002 2005
Denver, CO
Led cross-functional profitability initiatives including new product revenue and significant operations improvement
Built pre-paid business plan for 95K gross-adds and $25M revenue in 2 years. Analyzed market
segments and competitive offerings, established pricing, defined requirements, and developed IT and network
solutions
Identified $74M in underutilized network assets and cost savings of $50M/yr for a $600M/yr
process
CORPORATE PLANNING & MARKETING
SSUP Group consumer products manufacturer and retailer
1999 2001
Bangkok, Thailand
Innovated new business model to holistically target customer needs and to differentiate commoditized products
through brand portfolio management, customer lifetime value modeling, solutions sales, and cross-sales
MANAGEMENT CONSULTANT (Strategy & Operations)
A. T. Kearney global leader in management consulting
1997 1998
Chicago, IL
Improved clients market responsiveness and profitability through supply chain and strategic sourcing programs
BUSINESS DEVELOPMENT and ENGINEERING MANAGER
Compression Telecom (ECI Telecom) telecom equipment manufacturer
1989 1995
Germantown, MD
Grew technology start-up as employee #4 to achieve leadership in multiple product categories by leading business
development, product management, marketing/sales, and engineering teams
Resume: Jerry Hartanto
(714) 253-7790
jerryhartanto@gmail.com
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(714) 253-7790
jerryhartanto@gmail.com
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