GI MEDFORD POLIC!I saz Professional Standards Division ox: Te1395 177 From The Detot complain Captain Kevin M. Faller Complaint Information Form Your NameConset peson: “—P-Aus/A Conbrn Telephone Number Homey f/9 LIP = of $B /_ (Cony aaiesd2 penta St, Someculle, gulp 021YS Email Adavess: Open PaclgPree O yhoo» Cam — Tine oftsiten GAO K: 1020 27 pS LEE ve . , Fania, Dp Dat of aiden nnciden Locsin Beg ee bing LARK ing lot, Name of Officer (it knowh Kstevln ke Bact bAuHleE Badge #ot Ofer Gthnowm) Dg | of Incident: D Dhase Fixo jot) ae Ripoed A Achig + AMA CAME MS | swear and affirm that | have read the above information and that this is a true and accurate account of what ‘to the bost of my knowledge and beliof. Ap fs [10 Date” ‘NamelRank of Officer Receiving Report ‘Signature of Officer Receiving Report DaterTime Report Received: aoe, ____{tnternat affairs use Only)Paula Corbin 52 vernon Street Somerville, Mass. 02145 Details of incident occurring on 11-12-12 at approximately 6:00 pm in the parking Jot of Burger King, 383 Mystic Ave., Medford, Mass: I had a terrifying experience happen to me this date. 1 pulled up by the garbage receptacle to throw away trash when a man (Officer Steven Lesert) came up to me Flashing a light in my car. He called me by name and asked for my license. 1 asked him if there was a problem. He informed me that he had been sitting in his car drinking a milk shake. He said that this was a drug spot. I told him that 1 would never be involved in any drug activity and that I was actually a Retired Federal Officer. He first called me a Tiar and then asked what branch I was retired from. I told him that I was a Retired Supervisory Immigration officer. He proceeded to verbally insult me by telling me I was nothing, that Immigration was nothing. He asked for my credentials. I informed him that'my badge was retired in LUCITE. He found this info amusing and mocked me. I questioned him about his identity. He then bizarrely went to his car and turned on the police siren and lights, jumping up and down, yelling to me, " 00 you believe me now, is this proof enough...". I tried FO get olt of ay car to’ copy down his plate nunber of his unmarked car. “He , ‘immediately called his police station for sack up help. Officer Lawless appeared in a marked cruiser. officer Lepert then recalled my story to Officer Lawless about my credentials in lucite which they found amusing and not creditable. Lesert was acting like a madman, unprofessional and unbecoming behavior from an officer. Very bizarre behavior. LeBert was totally harassing and threatening me this whole time, for what reason, I have no idea. I questioned officer Lawless about what was going on. I said that this was a travesty and could not believe that Officer Lawless would allow officer Lesert to talk and treat me in this manner for no good reason. Officer LeBert informed me that he was going to give me a ticket. I asked him for what. He told me 1 was not parked correctly in the Burger King packing lot in front of the rubbish receptacle. He gave me a $25.00 ticket. , No. 6023062 - Violation 50 - Not in marked space. This whole episode was so surreal and bizarre to me. I have never been treated by anyone in such a rude and disrespectful manner. 1 immediately called 911 and told the dispatcher T was being harassed by the Police and asked if they could send a cruiser. 1 was told that this was not an emergency and to call the business line, at this time, officer Lesert came to my car window and asked me if Twas calling 911 - the police. I told him, yes T was. When Officer Legert was handing me the ticket, he asked me if 1 had a dead body in ", back seat. As he was walking back to his car, he kept asking me if I was married because he was going to. drop a bomb on me????? ‘I was so upset and traumatized by this whole "Twilight Zone” episode, I drove to the medford Police Station to try to get some answers. As I. appeared before the desk officer, Officer LeBert appeared behind me, once again mocking my credential in lucite Story to the two officers at the front desk. Officer Lesert asked me if T had gone home to get my credentials, He told me if © brought back my credentials, he would tear up the ticket he had issued to me. once again, feeling humiliated and helpless, I left. 1 called the Burger King Corporate Has. in Canada to report to them this incicent.» PAULA SHARON CORBI ‘SUPERVISORY IMM. OFFICER ie APRIL'I987 = JULY 2009 AYOSIAYAdNS ih= P= [OcO Rec aaah Za! = n ee | Bes (>) par Pad =) < (= 4 S pes o 2 (9) o =| a [?) m =]!REPEAT CALLER!! - BURGER KING® Guest Relations Contact Notification - C443... Page 1 of 2 - BURGER KING® Guest Relations Contact Notification - Avenue - 4758305 !NREPEAT CALLER! C4436 - 383 Mys' data@marketforce.com ‘Sent: Tuesday, November 20, 2012 12:07 PM To: Leo, Mevis BURGER KING® Guest Relations Contact, jort ID: 4758305 - Open Notification Rep ‘8 Automatad EMail - Do Net Reply 'WRepeat Caller! Customer Information Cal Date/Time: 11/13/2012 244-42 PM CST Date/Time of Viet 3 > Other Service Issue 11/12/2012 6:00:00 PM Best Method of Contact: Phone Poel Name: Paula Corbin C4436 - 383 Mystic Avenue 1368 Mystic Avenue’ Home Phone: 617-620-4491 Mouton, MA Ema ‘This report was generated by the CALL CENTER Address, Somctoedlig MASSACHUSETTS Report Status: Open os UNITED STATES Call Details Additional Issues: Service Issues - Other Sorvice Issue Repeat Caller- Second Contact, Contact Update Details Contact date: 11/20/2012 11:0 Call Center Rep: Raul Campana Griginally reported on: 11/13/2012 2:44:42 PM. For incident occurring on: 11/12/2012 Previous Call Center Rep: Loulse V from call on 11/20/2012 - Guest hasn't been contacted and wants someone right away regarding her previous. Details from call on 11/19/2012 - Guest had @ bizarre experience in the parking lot at BK. The quest pulled up ’by the garbage can to throw avy the trash and a man came up beside her flashing a ight in her car. She asked for his 0. telling her that this was a big drug sight. He knew her name was Paula, then she told him she was a retired federal officer(supervisor). Then sheasked why he was after her and what she did wrong. He told her to shut her tn big mouth. He proceeded to ask her if she was married and that he was going to {drop a bomb on her. She sald that he was acting like a mad man. He was totally harrassing her and ireatening her. She continued to say that she cid not believe that he was a real officer so he went to his car ‘and put the siren on and asked her if this was proof enough. She called 911 and asked to get a cruiser car ‘over there and they told her there was already one on the way. They both told her that this BK was a place that waa a big drug traifiking area. Ho then insisted an asking to see her credentials but she is retired. He then {gave her a parking ticket for not being in a marked space, She had to go to the cop shop and they told her that if she comes back and shows them her credentials that they would disregard the ticket. He is there evey Aight and this guest is now really scared to go back there. Her big question is I this BK parking lot is a drug ‘ing, she is sure that Corporate would like to know about it. With that crazy cop there he is searing all the customers away. Apparently he had been siting in his car drinking a milkshake watching Paula (te guest), CORPORATE NEEDS TO KNOW ABOUT THI prd0710.outlook.com/ow: m&t=IPM.Note&id=ReAAAADSIeSLIbBB... (1/21/2017 hupssi/byREPEAT CALLER! - BURGER KING® Guest Relations Contact Notification - C443... Page 2 of 2 ‘seeGUEST WOULD LIKE TO BE CONTACTEDMAme —_—— instructions To view all of your BURGER KING® Guest Relations information please visit BK Gateway ‘To close this report please click on the following link: (CLICK HERE SEE a Recipient List Anthony (Tony) Liban Christopher Miler John Lopas Michelle Frith Mavis Leo MFI Tony Quality Contact us for Assistance To contact us regarding any questions or concems you may have with this report plaase CLICK HERE ‘Automated E-Mall- Do Not Reply aN marketforce | hitps://by2prd0710,outlook.com/owa/?ac=Item&I=IPM Noe@id-Roa Aa anlestANRR LEAL AOINovember 22, 2012 SINGLE-PIECE 8272 n ® PAULA CORBIN 52 VERNON ST SOMERVILLE, MA 02145-3632 Beg ete eg TLL Late Le Dear Ms, Corbin, ‘Thank you for taking the time to contact BURGER KING® restaurants. As a valued guest, your comments and observations are very important to us. Your feedback is valuable in helping us to continuously work towards providing the best possible guest experience. Thank you again for bringing this matter to our attention and rest assured that your comments have been forwarded to the appropriate management team so that they may be aware of your concerns. We value your opinion and look forward to serving you again in the near future. Kind Regards, BURGER KING® restaurants Guest Relations LouiseCITY OF MEDFORD eine (than tM OFS ow on OO) & nee RE ere Tay D “Hy lew Si oO Toc ro av Gen Kain Goh om) et Sa? \ eguk by 1s ESTASLISHED PENALTIES Wolpe Velstions Towed Che cpogrenmeae Oe RRR ae SERRPEParmy on] fe no nunrcnsnce — 8 Chow oa ances ceo Clon tecsarccron fa. S2vmaens ee rermorenien ao as[E 3 wis eo Tw weyers ns] 2 a 0 x cam wor, $5|() 7 wremosineercicame 0 Ti tome re $2|Cd wreanosnonneon. 0 Eo ovmmersnns |e soweueromcr a Becroemereeeynerans |e mownon —s Ge orena $3 [ch soca 7 >: paenvenre war $00 voLaToNs eae 2i|[ys wor 0 Creagaterecnanor (1S rewcomune i OO RERRURUE ga] Sm voLanons (141. ex7ine0 on No vaLIO 1 2 Hewoncar Rawr ‘S300 ROEBSRGEE — ae|Tae wenossuaccamenne sn ismniy Sao wv 330e4 ee saay so Lon isan HAN Sons 9 Jay 9 ANBINAY BIOTA G 51 04 AQIS. SOE OL TAAPOLICE von or Gets iold Services Division Fa retessai Fn The Dasha pte len Boney November 20, 2012 Captain a Field Si Medfosd 100 F, Doherty ‘ees Division Commander nelosed ® complaint information report as per our conversation of Tuesday, November 2{ review the form carefully, fill it out at your leisure and sign and return it in kind to Capt. Jhave enclosed a self addressed stamped envelope for your convenience to accomplish that 5 ‘or bringing this matter to our attention. 1 am hopeful that we can resolve the matter to yourpoled smiee’; tel The” gs a (FE he ddoe pa Vify digGa oa hag a [Ed with Aigrde plo yu =SOR) “APRIL ier - JULY 2009 a ps ce of prs a le (dé) ro) SO = eu a o wm ee | 2 (7) Ce Bd i=) ce (= 9 S =y Oo = oa So a A oO na > 3)POLICE ous odor ATES told Services Divisi Of Fiatd Services Division Season November 20, 2012 Captain Aisin P. Doherty field Ser, ices Division Commander Mediord Police Departinent 100 Séain St Mediord, MA, 02155 Sonter Nie, MA 0214 A's Sobin Please final saclosed «complaint information report as per our conversation of Tuesday, November 20, W12 Psase review the form carefully, fill tout at your leisure and sign and retum it in kind to Capt. Kevin Falier. Ihave enclosed a self addressed stamped envelope for your convenience to accomplish that this matter to our attention. [am hopeful that we can resolve the matter to your‘SPEAT CALLER! - BURGER KING® Guest Relations Contact Notification - C443... Page 1 of 2 REPEAT CALLER! - ® Guest Relations Contact Notification - C4436 - 383 Mystic Avenue - 4758305 data@marketforce.com ; 44 10 Ser Fy, event, 22207 BRQ00 Kn aa CB Nel SEBS, KLOF Pad CGAP, ‘BURGER KING Guest Relations Contact, Notification Report 10; 4758305 - Open ‘te Automated E-Mail - Do Nat Peply Repeat Caller!! Customer Infarmation CallDate-Time: 11/19/2012 2:44:42 PM CST DaterTime of 3 Other Service Issue Pas -mtnnsereate 6:00:00 PM Best Method of Contact: Phone Location Name "Paula Corbin C4436 - 383 Mystic Avenue 983 Mystic Avenue Home Phone: mw (ikieS2GsQas, Medford, MA Emall 52.Vernon Street This report was ganerated by the CALL CENTER Adress Soummerlie, MASSACHUSETTS Report Status: Open 2145 UNITED STATES: Ss Call Details Adgtional issues: ‘Service Issues - Other Service Iss Repeat Caller - Second Contact ‘Contact Update Details Contact date: 11/20/2012 11:07:33 AM Call Center Rep: Raul Campana riginally reported on: 11/13/2012 2:44:42 PM For incident occurring on: 11/12/2012 resious Call Center Rep: Louise V Detais from call on 11/20/2012 - Guest hasn't been contacted and wants someone right away regarding her previous. Details from call on 11/13/2012 - Guest hed arbizarre experience in the parking lol at BK. The guest pulled up by the garbage can to throw away the trash and aman came up beside her flashing alight in her car. She asked for his LD. tolling her that this was a big drug sight. He knew her name wes Paula, thon she told him she was a retired federal officer(supervisor) Then she asked why he was after her and what she did wrong. He told her to shut her t#n big mouth. He proceeded to ask her if she was married and that he was going to «drop a bomb on her. She said that he was acting like aimad'man. He was totally harrassing her and ‘eatening her. She continued to say that she did not believe that he was a real officer soe wert to and Put the siren on and asked her this was proot enough. She called SH and asked to eta cruiser car guar ere and hey told er there wae already ane on tho way, Fey oth tol hr tat hs BK wos @ pce a i drug taffiking area. Ho then insisted on asking to see hat eredentale but shots relied. He then {gave her a parking ticket for not being in a marked space. She hed to go to the cop shop and they teld her thal che comes Back and shows thm her redentas that they would dlaragra te eel He there avey right and this guest is now really scared to go back thers. Her bg question Is If this BK packing lots 2 dra she is sure that Corporate would like to know about i With thateraay cop there he fe scary all te gustomers ava. Appareil he had boon iting in is car deinking amishake watching Peua (he gue) EDS TO KNOW ABOUT THIS!!! htips://by2prd07 10.outlook.com/owa/?ae=Ttem&i=1PM NoteidsROAAA ARIST ALAR 1912007BURG 52 VERNON ST SOMERVILLE, MA 02145-3632 oo fleet ttng PETE ftp Dear Ms. Corbin, Thank you for taking the time to contact BURGER KING® restaurants. Asa valued guest, your comments and observations are very important to us Your feedback is valuable in helping us to continuously work towards providing the best possible guest experience. ‘Thank you again for bringing this matter to our attention and rest assured that your comments have been forwarded to the appropriate management team so that they may be aware of your concerns. We value your opinion and look forward to serving you again in the near future Kind Regards, BURGER KING" restaurants Guest Relations Louise