Elizabeth Gallus

Director, Student Conduct & Dispute Resolution Services

After participation in this session, CAs will be

able to:
define Alternative Dispute Resolution.
understand the spectrum of ADR.
articulate the vision of the ADR program at
TCNJ.
refer his/her residents to the mediation
program through Symplicity and/or public
reporting.

-An umbrella term that refers to several different

methods of resolving disputes outside of the
traditional legal and administrative forums, with
or without the use of third parties

Parties Control Outcome

3rd Party Controls Outcome

Avoidance Discussion Conflict Facilitated Mediation RP Shuttle Conduct
Coaching Dialogue
Diplomacy Action
Informal

Formal

Conflict Coaching
Facilitated Dialogue
Mediation
Restorative Practices
Shuttle Diplomacy
Conduct

Informal
Formal

Conflict coaching is defined as a set of skills

and strategies used to support peoples ability
to engage in, manage, or productively resolve
conflict.
Process: the conflict coach works one-on-one
with a participant experiencing conflict with
another person.

A structured conversation between two or

more individuals involved in a dispute.
Process:

Multipartial facilitator will ensure that participants

are aware that there are multiple ways to view
conflict
Ensure that each participant has shared thoughts,
feelings, emotions and/or opinions on best
resolution options

A philosophical approach that focuses on:

the reparation of harm;

healing of trauma;
reconciliation of interpersonal conflict;
reduction of social inequality; and
reintegration of people who have been marginalized
and outcast.

Ideally, it is a collaborative decision-making

process that includes harmed parties, those
who acted, and other relevant community
members.

It strives to help those who acted in a manner that

caused harm to:
Accept and acknowledge responsibility for their

actions through shared power and mutual

understanding,
to the best of their ability, repair the harm they
caused to harmed parties and the community, and
Work to rebuild trust by showing understanding of
the harm, addressing personal issues, and building
positive social connections.

Restorative Circles.

Type of Restorative Practice that focuses on a

community supporting those in conflict.
Process: Three parties (those who have acted, those
directly impacted, and the greater community)
3 Stages
Identify key factors in conflict
Reach agreements on next steps
Evaluate the results

The use of a neutral third party serving as an

intermediary between (or among) participants
in a dispute without direct participant to
participant contact.
Process: The dispute resolution specialist will
shuttle back/forth among participants
explaining each others positions.

Mid-September 2015

Late September/early October 2015

Conflict Coaching
Facilitated Dialogue

Fall 2017

RJ Circle Facilitator Training (8)

Fall 2016

4th annual Mediation Training (faculty/staff/students)

Shuttle Diplomacy
Other appropriate resolution options

Fall 2018

Ribbon Cutting

The TCNJ Center for Dispute Resolution

How can we help our residents

resolve conflict?

Mediation is a voluntary and private process

where a neutral third party (the mediator)
facilitates the discussion and identification of
issues between the participants, the
development of alternate sounds, and the nondirected negotiation of a mutually satisfying
outcome to the dispute.

Assumes that parties can resolve their own

dispute, with assistance
Parties control content
Neutral mediator structures & controls process
with ground rules
Self-directed outcome determined by parties
Generally in two hour sessions, may require
multiple sessions

CEI Sam DiGrande

www.tcnj.edu/mediation

Limited offerings

Conflict Coaching
Thomas-Kilmann Conflict Mode Instrument (TKI)
Self Assessments
Group Sessions

Symplicity
Requests

Public Reporting

Any questions?