CHAPTER 1

Building Responsibility

ETHICS
A persons sense of right and
wrong

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RESPONSIBILITY
Being answer able and accountable for ones
actions; getting done what you say you will

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ETHICAL AND RESPONSIBLE?

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C O M M U N I C AT I O N P R O C E SS
The process of sending and receiving messages

SENDE
R

MESSA
GE

FEEDBAC
K

RECEIVE
R

SENDER
The one who transmits a message

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MESSAGE
That which is sent or said

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RECEIVER
The person who intercepts the
message and then decodes it

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FEEDBACK
The reactions that the receiver gives
to the message offered by the sender

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C O M M U N I C AT I O N B A R R I E R S

Any
obstacle that
gets in the
way of
effective
communicatio
www.youtube.com/wa
n
tch?v=D3qltEtl7H8

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C O M M U N I C AT I O N B A R R I E R

Attitudinal

www.youtube.com/watch?v=1wc_mZ86ypg

C O M M U N I C AT I O N B A R R I E R

Social

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C O M M U N I C AT I O N B A R R I E R

Educationa
l

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C O M M U N I C AT I O N B A R R I E R

Cultural

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C O M M U N I C AT I O N B A R R I E R

Environmental

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THE GOOD NEWS IS

You can overcome communication barriers!

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IF YOURE T HE SENDER

THINK
ARTICULATE
WATCH

IF YOURE THE RECEIVER

ASK
LEARN
RELATE

N O N V E R B A L C O M M U N I C AT I O N
Expresses your attitudes or moods through
facial expressions or body movement

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SYMBOL
Anything that stands for an idea

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INTERPERSONAL
C O M M U N I C AT I O N
The ability to talk effectively to others;
takes place anytime messages are
transmitted between two or more people

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RHETORIC
The art or study of public
speaking; also called oratory

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LOGICAL APPEAL
Providing ones audience with
sequence and analysis in
organization and factual evidence

www.youtube.com/watch?v=asCN
sI-q_KQ
www.youtube.com/watch?v=JVu8
spXa1XY

EMOTIONAL APPEAL
Seeming trustworthy and credible to
the audience; appealing to the audiences
sense of patriotism, family, justice, etc.

www.youtube.com/watch?v=SKL2
54Y_jtc

ETHICAL (PERSONAL) APPEAL

When a speaker shows the audience
that he or she is honest and ethical

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MOTIVATION
A need or desire
that causes a
person to act

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STEREOTYPING
Labeling every
person in a group
based on a
preconceived idea
as to what that
group represents

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CARE ABOUT YOUR AUDIENCE

Ask yourself:
Is the material
appropriate for this
group?
How would I feel if I
were asked this
question?
Am I giving my
audience new
information?
Is my material too
difficult or too easy for
my audience?

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