Ines Smoljko

Email: smoljkoines@gmail.com
Mobile: 0401 343 248

Experienced customer service employee seeking casual

opportunities
Young and articulate individual with demonstrated experience working in casual
face-to-face customer service roles. Strong interpersonal skills ensuring the ability
to work in a highly diverse environment in which respectful and effective
communication skills are integral. Proven strengths in cash management, stock
control, transaction processing and problem resolution ensuring the ability to
transition from casual to full-time customer service roles.
Key skills:

Customer service (phone and face-to-face)

Problem solving
Cash management
Sales reconciliations
Transaction processing
Sales refunds
Dispute resolution
Data processing
Inventory control
Store-based security
Stock receipting
End-of-day processing
Sales negotiations
Product selection

Technical Skills: Microsoft Word ~ Microsoft Excel ~ Microsoft Outlook ~ Firefox

~ POS Terminal ~ EFTPos
Education
St Columbas College
Year 10
2015
professional skills

Customer Service: Recognised ability to communicate effectively

with a range of individuals from different cultures and backgrounds.
Demonstrated through ongoing placement as casual Customer Service
Assistant.

Problem Solving: Ability to apply a logical approach to problem

solving that minimises conflict and creates positive outcomes.
Commended capabilities in making other individuals understand
reasons for proposed resolutions.

Collaborative Team Member: Ability to collaborate with team

members recognised by staff-nominated employee of the month award,
awarded 3 times over a 2-year period.

Personal Attributes

Reliable: Commended reliability demonstrated by completion of all

rostered shifts as well as availability for non-preferred shifts to assist
during peak seasons.

Enthusiastic: Always willing to build morale and improve work

environment by showing enthusiasm for all tasks and responsibilities.

Adaptable: High levels of flexibility allow adaptation to demands of a

highly competitive and demanding industry.

Efficient: I am a very optimistic person. I work hard in all I do, and

promote positivity, which means I complete tasks quickly, but
efficiently. Having said that, I also am extremely comfortable working
on my own, as well as being cooperative in group tasks.

professional work experience

McDonalds 2014-2015
casual employee
This casual position supported general customer service demands while also
assisting in food distribution and preparation.
Achievements and Contributions
My duties included dealing with customers on a regular basis, taking and serving
orders, receiving and counting change, using the coffee machine to make barista
coffees and cleaning duties (mopping, sweeping, wiping benches).

Customer Service: Provided customer service at registers, lay-by counter

and on retail floor. Responded to all customer enquiries, providing support
and guidance as required.
Cash Management: Ensured accurate management of all cash sales.
Counted out all amounts of cash in front of customers to minimise conflict
and ensure accurate reconciliation of daily sales.

professional work experience

CPSN (CEREBRAL PALSY SUPPORT NETWORK)
VOLUNTEER
I volunteered my time at a CPSN event. This volunteer work required me to serve
food and drinks to people at the event, and converse with all of the organisation
members. I displayed my positive and friendly personality, and approached
people with confidence and a good attitude. I made many friends that I still keep
in touch with, and it was a truly rewarding experience that strengthened my
communication skills.

student work placements

myer melbourne city

2015

Achievements and Contributions

Customer Service: Responded to incoming calls. Conversed with

customers of all ages, and provided assistance.
Stock: Continually stocked and organised items on shelves around the
store. Was required to find items in the stock room a customer was
searching for.
Selling and Upselling: Was required to upsell items and scan customers
purchases.
Approaching Customers: Was required to approach customers and offer
advice about merchandise. Was required to suggest appropriate options to
customers.

Professional Referees
Mira Gladovic
CPSN Events Coordinator
0438 313 481
Lisa Barrett
Previous McDonalds Employer
9330 0853