1.

4 Demonstrate
understanding of interpersonal skills used
to enhance relationships
5 credits, internally assessed

Section
2:Assertiveness
Skills and Problem
Solving
Today
Assertiveness skills

Assertiveness
Assertiveness is a form of

communication where individuals

express their thoughts, feelings and
beliefs openly and honestly.
Assertiveness also takes into account
the thoughts, feelings and beliefs of
other people.
Constructive way of dealing with

issues way for people to find

acceptable compromises without
having to sacrifice their self respect or
integrity, or exploit the rights of others.

An acquired
skill learned
social
behaviour

Types of behaviour
Aggressive
Confrontational.
Often has a loud voice
(yelling or screaming) and
will probably invade
personal space.
Passive Doormat.

Lets read bottom of p101 together

Often will use a low tone of

voice or say nothing at all.
Will probably make no eye
contact and shy away from
the other person

 Privilege

 Thoughts?

A = I win, you lose. P = I lose, you win

Assertive = I win/ You win?

What happens when

there is a power
imbalance?
Wellbeing?

Something to
ponder

Homework pages
Task 3 lets review!

Back to assertiveness.

When is assertive
behaviour useful?
What are the
benefits of being
assertive?
Lets discuss!

Benefits

more confident, self-accepting,

self-assured (having high self
esteem) and more honest with
myself and others

empowered to make decisions

which acknowledge my needs
and feelings

better able to express myself

(also can help when resisting
pressure from others)

more able to say Yes and No for

myself.

more aware of my rights and the

rights of others

less frustrated, less anxious

Although being
assertive does not
always guarantee
people will get what
they want, it is selfrewarding because it
allows the
expression of true
feelings. It allows
people to resolve
conflict without
experiencing the
hurtful emotion of
dishonesty and
guilt.

Compliments
1) How do people discount/reject

compliments?
2) Why do people discount compliments
3) What do we need to consider when

giving compliments?

Compliments
1) How do people discount/reject compliments?
By saying
By thinking
By doing

2) Why do people discount compliments?

-Modesty
-Feel unworthy
-Embarrassed
-Little trust
Things to consider when giving compliments

Be sincere

Describe specifically

Give the compliment directly

No strings attached

 Sheets
Being assertive
Assertiveness model
Lets practise!

The importance of
problem solving
Personal (managing self)
Important for all aspects of our Hauora
Interpersonal (relationships with others)
Human nature people dont agree all the time high

potential for conflict

The way people resolve their problems is critical to the

maintenance and quality of their relationships.

To be able to resolve conflicts between two (or more)

people is an essential part of peoples social well

being.
When a problem exists between two people, effective

communication skills may need to be extended to

include negotiation/ compromise to reach an agreed
resolution or decision about the problem .

Identifying who owns

the problem
General guide
the person with the strongest feelings, who has

the most to gain from a resolution of the problem.

When both people have strong feelings about the

problem, and both people will gain from a suitable

resolution, it tends to mean both people own the
problem.

*Hand out

DESC Model
Personal 3 different models
Today: DESC model
Handouts