VALENCIA OLLEGE PROGRAMS AMortd af opoonucry Internship at Walt Disney World Resort and Studies at Valencia College in Orlando, Florida in cooperation with the Zealand Institute of Business and Technology (Erhvervsakademi Sjzelland), Dania offers Marketing Management students a six-month study-abroad program that combines academic coursework at Valencia College in Florida with a real-world training experience at the Walt Disney World Resort. When: 25 January~21 July 2016 {you must make an arrangement with your study program manager about your final exam project and examination — IMPORTANT: IT WILL COST YOU YOUR FIRST ATTEMPT). Price: Tuition Fee usp 2450.00 DK 16,538 Insurance - 568.00 : 3,834 Application Fee - 50.00 338 Disney Fee 154.50 - 1,043 SEVIS FEE - 180.00 - 1,215 US embassy 160.00 - 1,080 Transport to Cph, (visa interview) -app. 500 Subtotal -app. 24,547 + accommodation (26 weeks) - app.90.00 per week -app. 15,795 + flight ticket -app. 5,000 Total sapp. 45,342 Income: Disney financial support? - app. 250.00 per week app. 40,000 SU (if applicable) Feb. -June per month - 29,515 Estimated total cost: -app. 45,000 Estimated total income: -app. 70,000 before tax Estimated surplus for living expenses app. 25,000 ‘NB: all numbers are subject to errors and omissions and change of fees, salaries, exchange rates The job: Read attached “Disney International College Program Role Checklist” carefully. Workload: app. 30—37.5 hours a week (expect more hours during peak seasons). Studies: Read attached brochure “International College Program” carefully (Academic Courses/Training). Workload: 6-8 hours in class per week + app. 4 hours of homework per week. You will follow the Valencia courses Business Management and Academic Training + one course taught at the ley Resort (see attachment). * Exchange rate: 1 USD = 6.75 DKK ? Financial support for fights, rent, local transportVALENCICOLLEGE — Intesetinat Housing: PROGRAMS NCADERY OF WER EDUCATION RMold st opomturty shared accommodation in two-, three-, and four-bedroom apartments near the Walt Disney World Resort. Do not expect single rooms, Requirements: ‘© Language requirements — language test: see “International College Program” — must be passed! * Financial requirements: bank statement that you dispose of a minimum of 4,000 USD? Your Study Program Manager must approve you for the program* + You must be approved by the Disney recruiter who interviews you on Skype Application deadline: Monday 28 September! 1. On Monday 28 September at the latest send your application e-mail to Flemming Andersen via e-mail + fill in this questionnaire 2. 5 October at the latest: You pay the non-refundable application fee of USD 50 (www.webshop.eadania.dk) 3, Before 10 October: take language test via telephone (make appointment with Flemming Andersen) 4. By 12 October: Valencia informs Flemming Andersen of the results of the language test 5. By 16 October: (If you passed the language test) You fill in the Disney Online Application (Disney sends you an e-mail with a link and instructions) Disney verifies your online application and sends you an electronic role checklist (choice of ‘work tasks) which must be completed before the Disney interview on Skype 19 October: Valencia college hosts a Webinar Information Session about the Valencia courses and program expectations 8. By 26 October: You fill in Valencia application form and hand it in to Flemming Andersen ‘together with your bank/SU statement. Flemming forwards it to Valencia College. 9. 26-30 October: interviews by Disney on Skype 10. Mid November: Disney informs Dania of the students who have been accepted, and sends job offers to students 11. No later than 1 December: you accept or decline Disney's job offer (online) Ifyou accept the offer: 12. On 7 December: Start Visa application (must be handed in by 14 December) 13. As soon as possible after 7 December: Interview at the US Embassy in Copenhagen 14. On 10 December at the latest you must pay the equivalent of USD 3,013 into Dania’s webshop (app. 20,500 DKK) 15, Early January: You receive your visa if you get SU, Dania can issue a statement that you are getting SU ~ then you won't need a bank statement ‘Please note that our contact person at Valencia describes the stay this way: "While the students do have a great time and alot cf fun, they also work very hardin thelr Disney roles and also in their academics. It's quite an elite program that demands and expects the best ofits participants”.VALENCIAOLLEGE — Inteteeti&nas banda PROGRAMS [CADE OF HGHEREDUCTION Avert of Gpsorterry Please note: '* Your application fee of USD 50 is non-refundable © Your tuition fee (USD 2,450) will be refunded if you withdraw from the program no later than 5 working days before your arrival date. If you withdraw before the insurance has been purchased, this amount will also be refunded (USD 568). © Taxes: please ask your local tax authorities in Denmark. Dania cannot advise on tax issues. Attachments: © International College Program brochure (2015 version) © Disney International College Program Role Checklist Further information: Flemming Andersen Head of International Mot fka@eadania.dk +4572291111 +4520379525, Randers CampusSN ‘VaRdO1a ‘OaNV THO WoseYy PHOM Keusig Wem ou 72 BulU)es| oRUepEoy YUM WVYS0ud 39371109 “IWNOILLWNUALNI igo : IDNATVA“wosay pHoM AouSIC YEA oy) ROU siUsUILEdE |wooupedrnoj pue seu; omy “Poystuan Any “p=Losueds-KuEGLLOD “vosoy puoM Keung Wem eure eouguedxe BuluiEN Puowiees & Ui ERUdIEA Je woMasinoD ajwope98 soUIquICS 22WlesBoxd peaige Apmis uous e sieyo sBa}09 UREA MAIANZAO WYYDONdseaiBop oy Zzi4¥'Z1 10 amyesedwey jenuve oBoieny - (ae Pa Ag « ‘Ayssanlun ojeis © 8 uelg 880] (Op — LOIN a1geDIOYY + £004 jwapMis s,e;9ueA LIL Pewwasaude, suoKeU enren jeuoneanpa seausjag BuBeu ue ai8ojajpey Ul ovens 10 JO}a4De puE ABOjoUYo BuLe>UBUR seindulog pus 12139013 ut 0U—}9g Jo sO}a4DeE ‘SaeIBEP Jo}euo8q 12e/-noj Omi se Ham Se “IeLBENd e\BD4I20 puE Ga:Bop 228/-0mi Jo 9BUes 9pm w yiyn eB apo pajIpaL28 Kine 5 eCUEIEA, ream yeunjeu jo Aeue enbjun e sieyo opUeLO. 3937109 VIONTTVA Lnoay VSN ‘yaIuo14 ‘OaNVTHO Lnoay‘Vonmasuy ewoy.xa4p 01 papIRO.d 51 s9pe6 soHe1 aim Jduosuen @ pue ‘WesBaud a4 30 uoHefdiuoa Inyssecons uodn epuaje, way syeoysen # anise saps wersoxd 240 uonieinp 2430) stH001 yey> Pe YoWNS BIA pasoyUOUL 91 sivopnrs Um sieaU! 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Tho dscspbns Ind below provide an overview of the respnsblies included in coh le. Please reac role desctons cael. Ils irprian to note fat each rol moy ine, bu rt ited Yo, Sesto below I ‘he Boxes net othe oes Patna you, please check the posions Bt you open to and woul be terested in poring Ti fice Rotation ~ Fach cacti late Bavoon drat robe lated below ding ex manh prion of your popran. Must be receptive ‘and abet porto a rles described below: ‘Quick Service Food and Beverage ‘Senge ond beverges (ncidngecohl at cudoo crs andor Indoor restaurants + Tekin nding odes, mittasing ‘+ Preperng fod tens nakichen ae, nceing the seo yer, cri, bole and oh industia coking equpment ‘Cashing - bth manual end using computeriznd regters ussing abs, caning kichen equipment and erpying trash cans ‘ating and stocing tbls, uo cars ad restarts Hea fing, pustiog hoary eats Wirtng wth clang chericals Merorardioe * Dorenstang and eoling merchandise (ickting acho and {tobacco in indor and eudeor areas Cash hending - manuel and sng compuoizedregistes Socing and clering shelves and cars Receiihputing anay sock and divers ‘Srledwhedcharertl - nttngreptive King, icing and ching sible and wnestchals + Preparation of adteanty = Prpaing pactage or shipingldtvery Inox toma asl analy entnmert nt copy ih Site ended ‘eyo od sara, ol Cat eras weg Ok Seo Fo ne Beverage ‘ard Mechardn ois tl propre andor snes ed ar eveages ae ocd Tabi ye Food owe Na wy pay. est Muars wring In tho rls above wt be que Keep ross bine ned tended bey ete. Naa feral pls ardor cal ra. Natwea jwey ov a octane wey. Operations Warkng inne of be foonirg areas: Atractons ‘Wrting atone ome the ies teat one Lar and uncadng Gusts tom an atracion Opa sopistcsiod eestor Memizng ad date erty rations to lage groups ‘Working wih FASTPASS the iekeing sytem tht strouies trecon ‘id tes Main Enrance Operators + Grelng ll Guests who erterth prt, operaing tse reas "Sain vious tel media al our water parts, Downtown Disney? of Disney's Wie Wert of Spes® Complex ag Gu fix od ogo Gt pence ++ Rettexing and aranging sbovers " L___+ Assim waves cn cog pants ___ {file Rotation ~ Each conte wire batacen fhe Be aes {ted blow cat ost mah porion of our program. Must be ‘raceptive and able to perform a rles Gescnibed below: (Guck Service Food and Bovera Selig fo end beverages (nating acho! al cudeor carts andor Indoor restarts ‘= Teking ant fing oes, mutating + Preparing feed ies na kchon area icuding the use fa yer, i alr and cheng cooking equipment ‘+ Coshhanding bth manual and using computerized esters + Bussing tables, cleaning kichenequipre ard ming Wash cans Sating and socing tables, vox cars and retavrais| Heating, psting beay cats ‘= Werkng wth coring chomicas Ful Service Food and Beverage non-fpped Gretna seating Guests in restaurants ‘Maneping a seating chert ad resching Goes stuafons LUniang 6 computed resrvatoniseatng sytem ‘Cash anding- bth manual and usirg compuized rege Relig sivevar, king napkins, and keeping ares stocked Lt leaning, mlesing * Slatin extended prods, woking odors ‘norton sale testy enone rd cmp wth St- ante equine sas, Cat aban Quis Seve Feed and Beverage ad Mercian pesto al repre nd eave nd nd ‘merges ee outed bis by Be Fo & Soap Kl @ eve pty, Cast abr org the vo sole shove wil bo gue © Kap oe ra apodeme a te Net wea fen poth nde tial noe. “7 Netwearowey or as ortanes, neg lets maal O Litequard + Mantering Gusts safety a war and on siderations + Physical chalenging werk and prolonged execu to ose ‘+ Prov it id and basic fe supporto the eet of Guat ry ‘ess on + Srong summing sis © Dating of-pak sesso. asisng citer oper seas ouphou the Wall Ose Woro® Resor mcudngpetoming ‘oles oe than guarding Exch ndvivl mat value and cre a the Wt Disnny Word Reset A eg must pas xen wat and ho eee athe ‘vet you cont paseo ewe nt eserbd slow, Jo ay Beale fo be ‘ced onthe aed on vali Ld a ea 2 Erin yr 6 ca ng ante {Rete hk rupees ol (rrieun Sto 24 tr) Tranter wi and oof ewer bo matsResort Hospitality / Front Desk O Costuming + Mase wing to workin al ofthe flening areas bul ight only +” seieg costes to flow Cast Members Prouptou operations anc warn oe Frat Dk, Linge Sven, Opt or erleimen beans ‘oostore Rear = Ojralng conga coxtane checkout eston + Checking Gunisn ant out rests ad cessing payments * Worn run prema nvrous apes of ese Assn Ges wih ney lrg od tt sen ‘poang bai bundy equipment Harting complex Gest utes, ben song Rpt oeed achrg tern nosy ng *Opaing corte based serena Oty stan ‘ov harcore to can tfocaon ‘+ Lifting, tagging, and delivering luggage ‘Handing and laundering soiled garments Harting ge aroun ct cach ering ntepandery, white no Gut acon 5 Anonetng Gust lephone cal Oculinary Oconcierme + ‘Workin sla cote, bul a ue Sere ond Cot Emoonent Conor cack incect x pes fr consere civ {ray nce anon sige cooking can) ‘ess y pag ating mtn fom ver + Woting ina igh vl and et pce ta dormant compte ton + Worry win asc recipes endearing anced od preparation + Proactive areting Guess eirg ho exper gh of + Gating owetga ot ACCP strats. Disney sow ‘Got slain cua fondamern ot ard ad fd tak st rang invsizs ket pactoges stung, ale prodcto, ae se ad sndvch 4+ Beng cnfoatie ina storg saes eronrent ‘eprten + Making reservations and handling any specie! requests from + Deapsying, satéing, roasting, bring and grling, along with cas a vegobbl gaan sch celery . esha eter ; cence payee een acing ne ey ear oc . caries of connos Gut ig ‘Spy fn sana at ener wong te Nant ener lconmon Gut gg ast Sima cnt eso argon ono gs Se ates ceerabese Gonna evened cheb be Foo 8 Breage ews ply * ring concioge belo which can ee mahi ttt wig he os shove ibd ove aires ff ae a epi was Keep fgets ede pt exec ne pol des, seg abate, minha inf, end Nes tegen andr evden (neta wh cay eam oer fed thy ‘Netw o ams ees cr ees el maa + Pateting wth poet VP ow gies, Serr ay. Teen wasn ora a ht ‘reo dine paps ee ttl ops me O Choracter Performer Fea nck acne: sd se aon, ‘+ Potaying spect cosuned characte * Ma not congo costures white geo Communicatg nonverbal to Guests ‘Signing autogrops and psig fr photographs Inracing wih Gusts olor and in ing etabshents Must pass audition for tire -22-Month Pronram - Below ae ha ra conbintons aalshie forthe 12-ronh program whee appcable. Each esnddat wl rotate betveen bo dfleant "Tales and must be receptv and able fo perform al responsibitis. ‘Please selec the ole combination tat interests you. You stection must rect the same roles you checked on your rae heck et. [arate Pertormer& Re Rotation guard Rote Rotation "achaacter Performer & Resort Hoptalty Front Desk 1D Legit & Reon Hoepaty Fron Desk (Resor Honplty Fron Desk & Concierge [osuning& Role Rotation le Rotaton & Resort Howpaly Front Desk ‘churacter Performer & Costing ‘All rolas aso faclude exposure to outside stamens incueing, heathumity, cold lonparatures, andor wet condos, prolonged sting ond walking ‘and keaping ork areas clean, To ensure a sal and healthy environment for oor Guests and Cost, wa are commited to maineling a workplace tat ‘ie of he intuancs of rags. Fo spect oes, an offer of employment is conlSonl based ono satactary result of « dg tet raul ga! ‘substances. The company also has 2 policy of drug and alcoho! testing on random bacis or under other ckeumstances dng the course of employment. By slang belo, you inating hat youhave ead and understand al tho roles os desrbod above, You ale indicate tha you ae leo parm he es ‘checked abowe wih or wou roasonate asconeadaton Signatre————__Pnt amt Ty have yates as as aa snes a wh our lana ale Bs ajo PennVALENCIAOILECE — InteetiBnas banda PROGRAMS PEADEMY OF HGHER EDUCATION Aeerl at cuaitarty Adacemic Courses Students must do a total of 3 academic courses during their semester in Florida, At Valencia College: ‘© Academic Training ‘© Business Management. At Disney: Students choose one of the following courses: Disney Advanced Studies in Hospitality Course Disney Human Resource Management Course Disney Organizational Leadership Course Disney Corporate Analysis Course Disney Corporate Communication Course Disney Marketing You Course Valencia College - Academic Training This course will explore the unique cultural and interpersonal communication that defines an American Fortune 100 company. The class will start by providing students with the cultural and legal knowledge, along with personal support, to succeed in their Disney assignments. Uti ring students’ ‘experience at Disney, this online course will then foster discussion through posts, assignments, ‘Skype Meetings, field trips, and one-on-one meetings with the instructor. Students will integrate information from their Disney learning and volunteer experience. As we move forward, we will ‘compare and contrast the Disney cultural and business model with other US and international businesses, and students will provide further case studies. Finally, students will align their current work assignments with Disney company goals as well as their further goals in education and/or career. The objective is to leverage Disney experience with education and reflection to create a dynamic, value-added experience that will increase student knowledge and experiential learning; this will also help them develop future plans for working for and with American businesses. Valencia - Business Management This course will cover the opportunities and challenges of supervising employees and tasks and balancing organizational requirements with interpersonal abilities. The focus will be on both on business needs and skillful interaction between customers/clients and employees. Modules will start with skills for individual employees (new hires) and progress through project management and supervising others. The format will be highly interactive, utilizing the same training material currently used by many Fortune 500 companies, government agencies and nonprofit organizations. Topics include attitude, customer service managing self/employee problems, cultural awareness, ‘managing teams, presentation skils, making effective decisions, and supervisory skills. Disney Advanced Studies in Hospitality Course Student will be able to define effective leadership and describe its importance; explain the concept of strategic management and the strategic planning process; critique a hospitality provider and ‘conduct an organizational analysis; examine individual and group behavior within an organization; analyze operational issues and propose recommendations; create a cost-effective guest service recoveries; identify issues related to human resource functions; evaluate the ethical ramifications of contemporary Issues; conduct an operational audit and critique the quality of a hospitality provider;VALENCIA OL EGE PROGRAMS MADER OF bole at paso describe the civil and legal rights and duties of travelers and innkeepers; evaluate the impact of terrorism on the travel and tourism industry; evaluate the hospitality manager's role in creating a safe and secure environment; explore technological advances driving efficiency and competition; identify market forces affecting growth in the hospitality industry; explore new technology, products and services for the 21st century guest; and forecast trends for the next decade. Disney Human Resource Management Course The participant will be able to identify current people laws, practices, ethics and globalization; understand the elements of effective interviews; understand current laws impacting human resource compliance, employment, and labor relations; understand the basics of compensation, employee benefits, performance development and retention; describe effective corporate training techniques; appreciate the impact of effective environments and techniques used to maintaina healthy working atmosphere, Disney Organizational Leadership Course The participant will be able to formulate personal attributes and behaviors based on leadership theory and research; develop thesis driven research skills; increase self-awareness and reduce interaction blind spots. Disney Corporate Analysis Course ‘The participant will be able to identify the knowledge, skills, and behaviors needed by business leaders to achieve corporate goals that make organizations successful; explain the importance of corporate culture and how it creates @ competitive advantage; identify the role of an organization's ion in guiding policies, actions, and strategies, and apply this theory to personal decision ‘making; describe the significance of ethical policies and behaviors in business settings; discuss the value of diversity in the workplace; define the continuous improvement cycle in terms of employee, guest, and business results; formulate strategies necessary for successful career development in corporate cultures. Disney Corporate Communication Course ‘Student will be able to identify key functions of organizational communication departments within a ‘corporation; design a corporate communication strategic plan; recognize special communication functions, including government, investor, and consumer relations; conduct communication research; define and identify the impact of communication technologies on reputation management and surveillance functions; and analyze problem solving strategies associated with crisis communication; measure the costs and benefits associated with corporate community relations programs; diagram communication flows; criticize top-down versus bottom-up communication tactics; assess the impact of blogs and Web-based groups on public perception of corporate activities; identify a communications problem, create potential solutions and communicate implications; and measure the success of a communications plan. Disney Marketing You Course ‘The participant will be able to maximize student's internship experience as well as any Prior/subsequent work experience, utilizing transferable skills noted in the Secretary of Labor's SCANS report; learn how to market skills of communication, customer service, problem solving, conflict resolution, decision-making, self-management, and creative thinking; participants will develop a career focus, a marketing plan, cover letter, resume, networking strategy, interview and negotiation techniques.