5503 Riverdale Rd (678) 545-0385

5D
College Park, GA.
30349

Monique McMillon

Objective To acquire a customer service position utilizing my 11yrs of

experience and skill while furthering my career in a respected, yet
stable corporation.

Experience 07/07-08/09 C.H. Robinson Worldwide

Chgo, IL
Account Manager/Troubleshooter
 Researched and resolved multiple issues with carrier accounts daily.
 Managed and resolved over 250 accounts daily.
 Initiated sound decision making in order to process accounts while
following proper procedure.
 Responded to any and every inquiry, complaint, etc… via fax,
phone, & email.
 Released payment voucher(s) to proper customer/carrier before
deadlines daily.
 Updated, followed-up and created notes on accounts via phone,
email & IM message.

05/06-12/06 LTD Commodities

Aurora, IL
Human Resource Clerk
 Overlooked the daily operations of approximately 45 warehouse
employees.
 Supported all department teams in operational functions using
quality customer service, solid communication, and time
management skills.
 Assisted in all aspects of payroll processing according to company
procedure.
 Handled all employee payroll discrepancies.
 Updated and maintained all electronic files.

09/03-12/05 Kmart, Inc.

Steger, IL
Customer Service Supervisor
 Managed 12 cashiers while overseeing the daily functions of the
customer service desk.
 Researched and resolved all customer requests, complaints daily.
 Maintained and balanced cash drawer. Drop deposits.
  Implemented excellent customer service skills in order to build and
maintain rapport with clients.

Education 1998 Cosmopolitan High

Chgo, IL
 High School Diploma Received

Skills & Type 70 wpm – MS Office – MS Outlook – Express – Express Imaging

Software – Windows 97’ & 03’ – Kronos - Power Point