C.A.V.I.

China America Vietnam India

Creative Alternative Valued

Innovation

Quality House Cleaners

By Group #4 (C.A.V.I)
Group members
Logan Dean (Leader)
Pingting Yan
Phuong Anh Dang
Delin Peng
Shashank Srinivas

Overview

Roadmap till now

Accomplishment

of SMART goals

Logistics

Marketing & website

App development

Challenges

and outlook

Summary/ take away

Recap
Cleaning

company

in
Genesee/Shiawasse 120,000
100,000
e County.
94 total customers 80,000
6 employees
60,000
Been in Business
40,000
since 2007
20,000

Net Worth

Net Worth
Linear
(Net
Worth)

Target
Organize

employees

Decrease

cost from logistics

Increase

profit by marketing

Increase number of customers

Enhancing

the popularity

An example on how we calculated

the logistics cost
Current numbers of
customer divided by
logistics costs

Before

Predicted logistics cost

Initially

Planned to:
Reduce logistics cost by $55.4 per
month

Mon to Thur

Table on the next slide

demonstrates the savings.

Logistics Table
Detail

Days

Total Savings=
1191.6
Befor Organized

Total Saved per

Month

Totoal Saved per

Year

Total time saved per

Month

Monday

$49.15

$26

$312

1hr32min

Tuesday

$34

$22.50

$270

1hr11min

Wednesday

$30.14

$22.42

$405.60

2hr24min

Thurday

$33.50

$17.00

$204.00

2hr10min

Predicted Marketing plan

Planned

to
Increase 3 customers every 2
months

Based on our new plan

Till date we have increased 2

customers in last 1.5 months

How was it and how it is?

Website

How it is now?
www.qualityclean.i
nfo

Primary Reason of creating an

App
Rerouting employees has
allowed us to reduce our logistics
cost

Consumer request sent to the owner

through SMS

Remodeling the website and linking

it with the app has increased the
awareness of our company

Final Result of APP

Available for all Android smartphones

How we Accomplished the Project?

Increase accountability with individual

metrics

Build working relationships to help each

other complete tasks

Accountabil
ity

Motivation

to
y
Ke
Cohesion

e
c
c
Su

Relationshi
ss ps

Clear goals

CUSTOMER
SATISFACTION IMPACT
How did we impact the customer? Very
little negative impact to the customer
while improving cost efficiency.

Customer impact
18
16
14
12
10
8
6
4
2
0

Customer impact

Negative

Neutral

Positive No response

EMPLOYEE
SATISFACTION IMPACT
No turnover in employees since change
was implemented. First 3 month no
turnover in company history.

Employee Impact
4.5
4
3.5
3
2.5
2
1.5
1
0.5
0

Employee Impact

Negative

Neutral

Positive

OVERALL IMPACT
SUMMARY

Positive!
Over

100$ per month saved on logistics (Net).

Employee turnover rate was best in company
history and employee satisfaction has
improved.
Made quality house cleaners aware of cost
savings and future plans have been put in
place to divide company by location.
Website is now professional looking and has
gotten over 200 views in the past two months.

TAKEAWAYS

Thank- you
??