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(Balanced Score Card and Key

Performance Indicators :KPIs)

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. .

9.00 - 9.30 Pretest


9.30 -10.00 BSC KPI
10.00-10.30 BSC KPI
10.30-10.45 15
10.45-12.00 Model BSC KPI
12.00-13.00
13.00-14.00 BSC
14.00-14.30 BSC, KRA
14.30-14.45 15
14.45-15.30 KPI
15.30-16.00 Posttest


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/ BSC & KPI

PDA
POSORD


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Non-financial Indicators
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2.

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BSC, KPI
1987 :
==>
1992 : HBR Prof. .. Dr.David .
==> 4
1. ........
2.
3.
4.

BSC:Balanced Scorecard

(KPI)

BSC
Norton Kaplan
...........

,
X

KPI
CUSTOMERS & SERVICES
(survey)
()
/total
/total

STRATEGY:
INTERNAL BUSINESS
PROCESSES

(%)

()

PERSONNEL & COMPETENCE

()
()
(#)

FINANCIAL PERFORMANCE

()
%
vs.

1. ()
2.
3.
4. (Initiative)

Lagging KPIs

1
2

1 2

1 4

website

Benchmarking

Local production
per World region
Website .2006

E-commerce

Leading KPIs


100 M
450 M
45

100 M

400 M
20

fairs

Milestones in
website launch

Cost gap
123 /t
14 grades

Cost gap closed


to 50 /t
8 grades

Local prod.
established
Web launched

5% multiskilled

25%

15% multiskilled

Negotiate utilities prices


2

50%



Outcome
-

- 5 %=> 80%, =6


-

- 1 10

Drivers

Inbound Logistics
Operations

Outbound Logistics

Marketing and Sales


Customer Service

Procurement, Technology Development, Human Resource


Management, Firm Infrastructure

10



- Down-time Rate

(Downstream markets)

(Financial)

(Upstream markets)

11

BSC
1. ==> SWOT
2.
3. BSC
4. :

5.
6.
-

7.

1. 4
2. 4

3. 4

4. 4
-
-
-
-

5.

12


BSC
KRA (Key Result Area)
, -

1.
2.
3.
4.
5.
6. 80%
7.
8.

9.

13


1. (Data Availability)
2. (Data Accuracy)
3. (Timeliness of Data)
4. (Cost of Data Collection)
5. (Clarity of KPI)
6. (Validity of KPI)
7. (Comparability of KPI)
8. (Relationships with
other KPIs)

Measurement Template
1. (Name of KPI)
2. (Definition of KPI)
3. (Objective of KPI)
4. (Formula of KPI)
5. (Clarity of KPI)
6. (Name of KPI Owner)
7. (Name of KPI
Supporter)
8. (Availability of Data)
9. (Data Sources)

14

Measurement Template ()
10. (Periodicity of KPI Presentation)
11. (Unit of Measure)
12. (Target Meeting Responsibility)
13. (Target Setting Responsibility)
14. 3 (Baseline Data 3 Years)
15. 3 (Target 3 Years)
16. (This KPI will be Green when)
17. (Where will KPI be red
/ yellow / green)
18. (Data Maintenance)

BSC
1. ==> SWOT
2.
3. BSC
4. :

5.
6.
-

7.

15

1.
1. ==> SWOT
2.
3. BSC
4. :

5.
6.
-

7.

16


VISION

MISSION
Strategies
Long term Plan
Mid term Plan

S
W
O
T

C
S
F

Yearly Plan

( 5)
3000 .

()

( 4)

( 3)

( 2)

( 1)

17

.........
()

18

A : ............... ( )
B :

C :
D :
E :

F :

G :
H :
I :
J :

19

...

20


1. ==> SWOT
2.
3.
4. :

5. 5.

6.
-

7

3.
1. ==> SWOT
2.
3. BSC
4. :
(+ + KPI)
5.
6.
-

7.

21

(1) KPI

profit
growth

market
share

cycle time

QC

output per
equipment $

output per
sq feet

finished
goods

vendor
lead time

defect rate

schedule
changes

cross
training

(2)

profit
growth

market
share

cycle time

QC

output per
equipment $

output per
sq feet

finished
goods

vendor
lead time

defect rate

schedule
changes

cross
training

22

(3)

output per
equipment $

output per
sq feet

finished
goods

vendor
lead time

defect rate

schedule
changes

cycle time

QC

profit
growth

market
share

cross
training

,
X

23

75 % of plants
in first cost quartile

alliances

1.
2.

3.

4.

E-commerce

implement


1. ==> SWOT
2.
3. BSC
4. :
(+ + KPI)
5.
6.
-

7.

24

KSF
KPI

Improve profitability
relative to competition

Leading in
customer satisfaction

75 % of plants
in first cost quartile

Minimise no. of
grades per reactor

Launch E-commerce

Develop alliances


Build learning to
implement strategy

Lagging KPIs

Leading KPIs

1
2

1 2

1 4

website

Benchmarking

Local production
per World region
Website .2006

Milestones in
website launch

1. KPI

2.

KPI Leading
Lagging
3. Lead KPI

4. Lagging KPI

E-commerce

BSC

-
-
-
-

25

BSC ()

-
-
- ==>
- BSC
-
-KPI
-
-

BSC ()

-
-
-
-
-
-
-
-
--
-
-
-
-

26

Cockpit

Program BSC

27

KPI ........................
CUSTOMERS & SERVICES

STRATEGY:

PERSONNEL & COMPETENCE

FINANCIAL PERFORMANCE

INTERNAL BUSINESS
PROCESSES


................................
.................................

.....................
......................
.....................

28

Lagging KPIs

Leading KPIs

Lagging KPIs

Leading KPIs

% R/M
Ex. coil

70%

30%

SUP

1 4

website

variable pay impl.


profile & variable

pay implementation
No. of persons w. No. of persons under 5% multimulti skills
multi skill schooling

skilled
Support organisation Milestones for
E-commerce

Benchmarking

Local production
per World region
Website .2006

Milestones in
website launch

Role profiles and

Milestone for Role

established

project group

Cost gap
123 /t
14 grades

Cost gap closed


to 50 /t
8 grades

Local prod.
established
Web launched

25%

15% multiskilled

Negotiate utilities prices


2

50%

29


,
Balamced Scoredcard Key Performance Indicators
, Balamced Scoredcard
, -
, ,
Balanced Scorecard
, ,
Balanced Scorecard
, ,

www.strategy2act.com, www.strategymap.com.au/

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