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InstituteforHealthcareImprovement:FailureModesandEffectsAnalysisToolProcessDataReport
FailureModesandEffectsAnalysis(FMEA)Tool
CopyofSpecimenLabelingIdentifiers
ColumbiaValleyCommunityHealth
Wenatchee,Washington,UnitedStates
PrimaryCarePractice
Aim:Reducethenumberoflabelingerrorsforlabrotoryspecimens.
ProcessData
Date:07/21/2008
Step
Description
Patientchecksinandspecimenlabelsareprinted
FailureMode
Causes
Effects
Wrongpatientinformationin
system
NameorBDchange
Patientlabelwouldnotmatch
order
Step
Description
MAcallbackpatientsusinglabelprintedbyCustomerCare
FailureMode
Causes
Wrongstickerwasprintedby NotfollowingStep#1
CustomerCare
Effects
Wrongpatientcalledback,or
delayinprocess
Step
Description
Nursingverifiespatientidentifiersaskingpatienttostatenameand
BD
FailureMode
Causes
Effects
Processnotcurrentlybeing
followedconsistently
Fastertohavepatientjust
lookatlabel,newbehavior
change.
Specimensnotlabeled
correctly
Step
Description
Labcrosschecksspecimenwithlaborder,confirmingcorrect
specimenwithcorrectorder.
FailureMode
Causes
Effects
Previousstepsnotdone.
Failuretoperformcross
check
Patientreceiveswrong
results
5 CustomerCarestaffwill
consistentlyaskforname
andBDandassurecomputer
informationisaccurate
beforeprintinglabel.
1 CustomerCareconsistently
followsStep#1
10 NurseswillconsistentlyASK
patientfornameanddateof
birthandcheckthatagainst
labelbeforelabeling
specimencontainer.
ReinforcewithnursesNPSG
#1
5 Labconsistentlyperforms
crosscheck
CalculatedTotals
TotalRiskPriorityNumberfortheprocess
21
Occ: LikelihoodofOccurrence(110)
Det: LikelihoodofDetection(110)
NOTE: 1=VerylikelyitWILLbedetected
10=VerylikelyitWILLNOTbedetected
Sev: Severity(110)
RPN:RiskPriorityNumber(OccDetSev)
Annotation
Event:MonitorofProgress
http://app.ihi.org/Workspace/tools/fmea/ProcessDetailDataReport.aspx?ToolId=7020&ScenarioId=8250&Type=2
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