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9/14/2015

InstituteforHealthcareImprovement:FailureModesandEffectsAnalysisToolProcessDataReport

FailureModesandEffectsAnalysis(FMEA)Tool

CopyofSpecimenLabelingIdentifiers
ColumbiaValleyCommunityHealth
Wenatchee,Washington,UnitedStates
PrimaryCarePractice

Aim:Reducethenumberoflabelingerrorsforlabrotoryspecimens.
ProcessData
Date:07/21/2008
Step

Description

Patientchecksinandspecimenlabelsareprinted

FailureMode

Causes

Effects

Wrongpatientinformationin
system

NameorBDchange

Patientlabelwouldnotmatch
order

Step

Description

MAcallbackpatientsusinglabelprintedbyCustomerCare

FailureMode

Causes

Wrongstickerwasprintedby NotfollowingStep#1
CustomerCare

Effects
Wrongpatientcalledback,or
delayinprocess

Step

Description

Nursingverifiespatientidentifiersaskingpatienttostatenameand
BD

FailureMode

Causes

Effects

Processnotcurrentlybeing
followedconsistently

Fastertohavepatientjust
lookatlabel,newbehavior
change.

Specimensnotlabeled
correctly

Step

Description

Labcrosschecksspecimenwithlaborder,confirmingcorrect
specimenwithcorrectorder.

FailureMode

Causes

Effects

Previousstepsnotdone.

Failuretoperformcross
check

Patientreceiveswrong
results

Occ Det Sev RPN Actions


1

5 CustomerCarestaffwill
consistentlyaskforname
andBDandassurecomputer
informationisaccurate
beforeprintinglabel.

Occ Det Sev RPN Actions


1

1 CustomerCareconsistently
followsStep#1

Occ Det Sev RPN Actions


1

10 NurseswillconsistentlyASK
patientfornameanddateof
birthandcheckthatagainst
labelbeforelabeling
specimencontainer.
ReinforcewithnursesNPSG
#1

Occ Det Sev RPN Actions


1

5 Labconsistentlyperforms
crosscheck

CalculatedTotals
TotalRiskPriorityNumberfortheprocess

21

Occ: LikelihoodofOccurrence(110)
Det: LikelihoodofDetection(110)
NOTE: 1=VerylikelyitWILLbedetected

10=VerylikelyitWILLNOTbedetected

Sev: Severity(110)
RPN:RiskPriorityNumber(OccDetSev)

Annotation
Event:MonitorofProgress

http://app.ihi.org/Workspace/tools/fmea/ProcessDetailDataReport.aspx?ToolId=7020&ScenarioId=8250&Type=2

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