4662 Tamarack Blvd. Apt.

B13 Phone 256-762-2769

Columbus, OH 43229 E-mail flame5422@aol.com

Amy McAnally

Objective To obtain a position as a Customer Service Representative in a

well-established, customer oriented company.

Employment Discover Financial Services July 2007-August 2009

Sr. Customer Service Representative

• Provided outstanding customer service to all customers
• Inbound/Outbound calls
• Responsible for collecting on past due and hardship accounts
• Ability to multi-task in a fast paced environment

Cypress Lakes Country Club June 2006-June 2007

Bartender
• Provided outstanding customer service to all customers
• Ability to prioritize and multi-task in a fast paced environment
• Provided dining and beverage services
• Handled cash/credit transactions
• Responsible for opening and closing the store

Family Hyundai June 2005-June 2006

Receptionist
• Responsible for general office duties
• Responsible for answering the phones
• Provided outstanding customer service to all customers
• Data Entry

Jerry Damson Nissan/Honda March 2003-June 2006

Receptionist
• Responsible for general office duties
• Responsible for answering a multi-line phone system
• Provided outstanding customer service to all customers
• Data entry
• Responsible for opening and closing the store
 O’Reilly Auto Parts 2001-2003

Delivery Driver/Cashier
• Handled cash/credit transactions
• Provided outstanding customer service to all customers
• Responsible for receiving inventory
• Workplace Safety Manager

Discount Video 1995-2001

Cashier/Sales Clerk
• Handled cash/credit transactions
• Managed scheduling and payroll
• Bookkeeping, accounts receivable and accounts payable
• Responsible for the training of new employees

Education Deshler High School

High School Diploma

Northwest Shoals Community College

Some Coursework Completed

References Available upon request