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  • Case Study

    Transféré par

    Nahdy Niza Amrullah
    11 vues2 pages
    Travis Perkins Group credit Director, Nick King, took over a credit control team of more than 250 people based in three separate locations. Prior to Nick's arrival, the credit managers were using 25 different recruitment agencies to hire into their teams at 'knockdown' fees. The company received a large number of poor CVs for every vacancy because its agencies did not have a good understanding of either Travis Perkins' business or the qualities of the candidates who were likely to fit into it.

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    Travis Perkins Group credit Director, Nick King, took over a credit control team of more than 250 people based in three separate locations. Prior to Nick's arrival, the credit managers were using 25 different recruitment agencies to hire into their teams at 'knockdown' fees. The company received a large number of poor CVs for every vacancy because its agencies did not have a good understanding of either Travis Perkins' business or the qualities of the candidates who were likely to fit into it.

    Droits d'auteur :

    © All Rights Reserved
    Téléchargez comme DOCX, PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    11 vues2 pages

    Case Study

    Transféré par

    Nahdy Niza Amrullah
    Travis Perkins Group credit Director, Nick King, took over a credit control team of more than 250 people based in three separate locations. Prior to Nick's arrival, the credit managers were using 25 different recruitment agencies to hire into their teams at 'knockdown' fees. The company received a large number of poor CVs for every vacancy because its agencies did not have a good understanding of either Travis Perkins' business or the qualities of the candidates who were likely to fit into it.

    Droits d'auteur :

    © All Rights Reserved
    Téléchargez comme DOCX, PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    sur 2

    CASESTUDYCREDIT

    MANAGEMENT
    TRAVISPERKINS
    Managingalargeteamacrossnumerouslocationsisadifficulttask;thisfeaturecoverstheproblems
    facedbyNickKing,TravisPerkinsGroupCreditDirectorandhisteamandtheviewpointofhisteam
    withachangeinideasandmanagement.TheteamlookedathowtheycouldleverageHays'national
    expertisewithinthecreditmanagementindustrytodeliverandexcellentlocalservice.
    NickKingwasappointedGroupCreditDirectorofTravisPerkins,oneofthelargestsupplierstothe
    UKbuildingandconstructionindustry,inOctober2011.Hetookoveracreditcontrolteamofmore
    than250peoplebasedinthreeseparatelocationsNorthampton,LeicesterandReading.Priorto
    Nicksarrival,thecreditmanagerswereusing25differentrecruitmentagenciestohireintotheirteams
    atknockdownfeesandTravisPerkinshadweakrelationshipswiththoseagenciesasaresult.The
    companyreceivedalargenumberofpoorCVsforeveryvacancybecauseitsagenciesdidnothavea
    goodunderstandingofeitherTravisPerkinsbusinessorthequalitiesofthecandidateswhowerelikely
    tofitintoit.
    Inevitably,thedifficultiesinhiringgoodstaffwereaffectingtheperformanceofTravisPerkinscredit
    controldepartment.SoNickwasdeterminedtoestablishamoreefficientrecruitmentprocessby
    partneringwithanexpertagencythatwasaleaderinthefieldofcreditcontrol.Hewantedanagency
    thatwouldunderstandTravisPerkinsbusinessandcreditcontrolfunctionandprovideaprofessional
    andconsultativeservice.Asfarashewasconcerned,HaysCreditManagementwastheonlyoption.
    NickcontactedHaysUKHeadofCreditManagement,CeinwenWilson,withwhomhehadastrong
    existingrelationship.ShethenconnectedhimwithCharmaineWalker,aCreditManagement
    RecruitmentSpecialistwithHays,basedinNorthampton.CharmainespenttimegettingtoknowNick
    andeachofhis14creditmanagers,aswellastheirreports,sothatsheunderstoodhowtheteamswere
    setup,whattheirrequirementswereandwhichsortsofpersonalitieswerelikelytofitin.Shewanted
    toensurethattheybelievedinthepartnershipandtrustedherguidanceandexpertisewhenitcameto
    recruitingnewstaff.Thiswasntalwaysaquickandeasyprocess,butCharmainenowhasstrong
    relationshipswithallofNickslinemanagersandisinregularcontactwiththem.
    CharmaineandCeinwenalsopresentedatNicksinternalUKcreditmanagementmeeting,wherethey
    explainedhowtheycouldleverageHaysnationalexpertisewithinthecreditmanagementindustryto
    deliveranexcellentlocalservicetoTravisPerkins.TheygavealivedemonstrationofHaysexclusive
    InstituteofCreditManagement(ICM)creditcontrolskillstest.HaysCreditManagementwas
    subsequentlyaddedtoTravisPerkinspreferredsupplierlistforallcreditcontrolvacancies(andlater
    forvacanciesinallspecialismsnationwide).
    SinceOctober2011,CharmainehasworkedcloselywithNickandhiscreditmanagerstofillrolesthat
    arisewithinTravisPerkinscreditcontroldepartment.
    PartneringwithHaysCreditManagementhasmadeabigdifferencetohowTravisPerkinshiresintoits
    creditcontroldepartment.Becauseitscreditmanagershavestrongworkingrelationshipswithone
    expertagency,theybenefitfromtailoredadviceonsalaryandbenefitsandtheycanbenchmarkthe
    departmentsskillsandexperienceusingHaysexclusiveICMcreditcontrolskillstest.HaysCredit
    Managementalsovaluestherelationshiphighly.NickchairsitsCreditCircleeventsinNorthampton
    andhoststhemattheNorthamptonSaintsRugbyClub.Allcreditcontrolvacanciesarereleasedto
    Haysinthefirstinstancewithaninitialperiodofexclusivityforeachone.Nickisastrongadvocateof
    HaysCreditManagementandwouldrecommenditsservicestoothers.

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