Ana Lucia da Silva Agosto

rd

3049 NE 183 Lane

Aventura FL - 33160
Cell Phone 305-721-8551
Email: aagosto4@me.com

PERSONAL SUMMARY OF QUALIFICATIONS

Talented professional with wide knowledge of resources in management, seeking
for new opportunity to expand professional experience. Strong analytical and
interpersonal skills, excellent writing, communication, exceptional team player
and great skills in creative organizational problem solving.
CAREER HISTORY
Miami Jewish Health Systems Manager of Therapeutic Recreation November
5th, 2007 to Present
Responsible for maintaining the daily operations of department, which includes:
supervising staffing performance attendance and professionalism during daily
rounds, and act as the Director in his/her absence.
Duties:
Provide support and counseling to staff
Helping clients (families) to adjust and adapt to new environment
Organizing special events
Maintain effective communication with other disciplines
Participate in chart audits and committees
Orientation and training
Payroll closing
Schedule of staff
Monthly expenses report
Purchase of supplies
Budget control
Professional Experience
Managerial
Participated in the interviewing of potential employees
Orientation and training of staff
Supervision of staff
Time clock management
Payroll closing
Ensuring adherence to standards of care within the relevant quality framework
Resource management
Conflict management
Personal
Planning strategically
Able to motivate staff and increase productivity and employee commitment

An eye for detail

Able to identify critical issues
Excellent organizational skills
Miami Jewish Health Systems
Therapeutic Recreation Specialist (Vent Unit/Sub-acute) July 2004-November
2007
Responsible for Initial Assessments of new admissions and plan of care of Vent
Unit/Sub Acute patients. Provide one-to-one therapeutic recreation intervention
to residents with physical, neurological, psychological deficits, including patient
with Alzheimer Disease and other dementia related disorder.
Duties:
Small and large group activities
Training for new employees such as paper work, (MDS, Patient Care progress
notes and initial assessments), schedule, calendars, activities, events, teamwork,
and how to approach patient/resident.
Giovina Intl. Inc. of America
General Manager April 2002 July 2004
Responsibility included: Management, marketing, accounting, inventory, payroll,
budget,
customer service, purchasing and contracts.
Kobi Karp Architecture and Interior Design, Inc.
Secretary - December 2000 April 2002
Responsibility included: Account payables, account receivables, contracts,
schedule of payments, employees schedule control, bank deposits, clients
reports and others.
Manager, Dry Clean USA February 2000 - August 2000
Responsibility included: Management of the Dry Clean USA store, employees
selection, payroll, budget control, advertising, always devoted to delivery high
quality customer service, training of new employees and new managers for
different locations, inventory, bank deposits, and schedule, monthly and daily
sales reports.
Accounting Assistant, Americana Ships Ltda 1998 - 1999 (Brazil)
Responsibility included: Conciliation, expenses classification, files, cashier
reports, excel graphics and aid of the English language to the others employees
of the section.
Manager, Dry Clean USA 1994 - 1997
Responsibility included: Management of the Dry Clean USA store, employees
selection, payroll, budget control, advertising, always devoted to deliver high
quality customer service, training of new employees and new managers for

different locations, inventory, bank deposits, and schedule, monthly and daily
sales reports.
Secretary, Inventus Import/Export 1991 - 1992
Responsibility included: Customer service, files, responsible for international
phone calls, advertising control, banking transactions such as deposit and others.
ACADEMIC QUALIFICATIONS
FEFIS
Bachelor Degree in Physical Education Brazil from 1986-1990
University of Phoenix
Bachelor Degree of Science in Management USA from 2009 - June 13th, 2013
Florida International University
Major in Sports Management / Recreational Therapy Summer 2015 on going
PROFESSIONAL TRAINING
Basic Accounting SENAC (National Service of the Trade) Brazil - 1999
Activity Director Certify NCCAP (National Certification Council for Activity
Professionals)-2006
Certification Number: ADC 290138
Additional Courses and Continued Education: available upon request
S K I LLS
Computer Knowledge and literacy
Trilingual: English, Spanish and Portuguese
REFERENCES
Upon request

EDUCATION
Additional Courses and Continued Education:
Coaching, mentoring & Team-Building Skills-Rockhurst University Continuing
Education Center 1.2CEUs or 12 Contact Hrs 9/27/2007
Activity Documentation/Collins Healthcare Education, Inc. 11/28/2006
Total 6 contact hrs
Surveyors Instructed to Cite Psychosocial Outcomes/HIN 10/11/2006
Total .06 CEUs
Successful Solutions for Unacceptable Employee Behavior/IACET The
Continuing Education Unit Career Track 09/27/2006
Total 0.6 Continue Education Units
Criticism and Discipline Skills for Managers/IACET The Continuing Education
Unit-Career Track 07/20/2006
Total 0.6 continuing education units
Activity Training Seminar for Revised Activities Guidance (Tags F248 and F249)
05/23/2006
Total 10 contact hrs
Survey Changes Impact Activities and Nursing/HIN 04/5/2006
Total 6hrs
The Art of Working with People/IACET The Continuing Education Unit-Career
Track 03/26/2006
Total 0.6 continuing education units
Activity Professionals Part I (MEPAP,1)/Collins Healthcare Education, Inc. 90
Hours. July 2005 Dec. 2005
Activity Programming in Long-Term Care: Meeting the Quality of Life Survey
Requirements/Cross Country University 07/05/2005
Adapting Recreational Programs/ Collins Healthcare Education Inc.
02/28/2005
Total 10 contact hrs
Alzheimers Disease and Related Dementia/MJHHA- NHAD 029
08/20/2004
Total 3hrs
Special Track Elementary School Recreation and Activities - 1997
Brazil