CARTER CLEANING CASE

STUDY
JOB DESCRIPTION FOR STORE
MANAGER

BY:AHMED RAZA KHAN

ROLL NO.: 36713

JOB DESCRIPTION:
Job Title: Store Manager
Salary grade:Grade B
Division:- Graduate
Department:Job Family:-

Job code: 10001

Exempt/ nonexempt
status:
EEOC:Report to:- President
Jennifer Carter
Location:Date:- 27-10-2015

JOB SUMMERY:
The store manager is responsible for day to day activities, maintain high
standard and good working conditions that helps him in providing fast and
efficient service to store customers and his core objective is to satisfy
customers by providing quality experience.He should managestore
operations in such a way that it increases and maximize store profit.

SCOPE AND IMPACT OF JOB:

This position is responsible to generate revenue approximately to 1million
by creating good customer relationship and maintain quality standards.
The store manager responsibilities have an impact on following :
- Quality control
- Employee Safety
- Book keeping
- Customer relationship
- Purchasing
- Store cleanliness

REQUIRED KNOWLEDGE AND SKILLS:

KNOWLEDGE:
You must have knowledge in the following areas:
- Office Administration
- Accounts
- Customer Service
SKILLS:
You must have following skills:
- Time management skills
- Effective listening skills
- Decision making skills
- Good communication skills
- Problem solving skills
- Customer service and interpersonal skills
- Book keeping skills

PRIMARY RESPONSIBILITIES:
1. Maintain Customer Service: (30%)
It includes activities like
- Respect Customer
- Provide basic information about product
- Greet customer
2. Maintain Stock : (20%)
It includes activities like
-Purchase inventory
-Check how much inventory should be purchased
- What products are to be purchased
3. Keep Accounts Updated: (10%)
It includes activities like
- Check purchased inventory invoice
- Record Receipt
- Main general ledger
4. HRM Function: (40%)
It includes activities like
- Provide training to Sales person.
- Recruit Sales person

- Maintain good relations with all employees.