Gordon Smith

(801)673-2306

gordsmith404@gmail.com

664 S 1000 E, Salt Lake City UT 84102

Objectives
To obtain position with service oriented organization.
To research, create, innovate and implement new ideas.

Education
University of Utah
Strategic Communications
Salt Lake Community College
Associates Degree in General Studies
LDS Business College
Business Marketing
State of Utah
EMT Certification

Experience
College Projects
University of Utah
Tracy Aviary Advertising Campaign specializing in marketing and public
relations
Customer Service
Intermountain Healthcare
Feb. 12-Current
Emergency department at LDS Hospital, Same day surgery at IMC, and preregistration at Lake Park.
Inbound/ Outbound calling in English & Spanish. Creating first contact with
patient prior to going to an Intermountain Healthcare facility. Meeting
productivity goals. Creating high expectations of excellent service prior to
patients arrival at a facility, Using resources from multiple programs to
complete tasks.
Patient registration at point of service in the Emergency Department and
Same Day Surgery, using multiple operating systems, cashiering, and
medical terminology. Working under pressure and with a team. Creating and
maintaining patient records, understanding of patient privacy laws and acts.

Inside Sales
Clearlink Inc.
Sep. 11-Jan. 12
Inbound/ Outbound calling. Creating buying mood in potential customers.
Providing benefits and features of available options. Creating and maintaining

valuable relationships. Working in multiple computer systems at once.

Customer service concerns and complaints. Provide positive environment for
co-workers through team building exercises and activities

Door to door sales

Vivint
Apr. 11- Aug. 11
Provide image of company and services provided in short time limit.
Introduce company and products on a cold call basis. Address customer
concerns and issues to insure compatibility with services. Controlling the
sales conversation to ensure direction and purpose and leading the customer
to their emotional response and purchasing service.
Retail Sales
Hollister Co.
Jan. 11- Apr. 11
Cashiering, Stocking displays based on guidelines to insure store was
arranged to specifications of management. Opening and closing the store for
business. Folding and preparing products for sale. Interacting with customers
in the store to build rapport, answer questions on location, and sizing of
products.
Customer Sales & Service
Harland Clarke Sep. 08- Sep. 10
Call Center responsibilities, phone skills, up-selling and cross-selling,
Providing customer support for external and internal customers. Meeting
sales oriented goals. Increased production with experience. Completed
trainings and lessons to increase job capabilities
Missionary Service
The Church of Jesus Christ of Latter Day Saints
Sep. 06- Sep. 08
Representative, Full-time, Served as trainer, Instructor, and Call Center
Representative. Developed skills of goal setting, attainment, and leadership

Skills

Fluent in reading, writing, and speaking in Spanish

Hard working, I know that with the right training that I can do any job that Im
assigned to do
Friendly and outgoing, persuasive, positive, hard working
Familiar with Windows and iOS devices
Question oriented thought process allows me to more clearly understand
what is expected of me and what wants and concerns need to be addressed
to insure customer satisfaction