Laborte, Siegfred C.

IE402- IE42FA2

December 2, 2015

American Society for Quality

A Knowledge management and Performance Management Practitioner Arun Hariharan CEO of the
CPi Coach that wrote a The Strategic Knowledge Management Handbook from American Society for
Quality talks about what is Knowledge Management, achieving with Knowledge Management approach and
Knowledge Management and Quality together.
According to Arun Harihan adopting Knowledge Management can achieve the organization
objectives better and faster through initiatives, systems and behavioral intervention where it can help to the
management robust knowledge to organizations reinvention. As Arun Harihan discuss the four pillars of
Knowledge Management are Leadership, people and culture, second Keeping KM relevant to the business,
third Measurement of KM and Fourth Standardized KM process and technology as it Arun experience on
his own management company. Quality and KM approaching to quality-improvement as bringing the
knowledge to the benchmarking information to eliminate the re-invention. Idea Express a scheme for
innovative ideas from employee, an innovation circles the initiative of the company to research and create
that facilities their need on companys objectives.
Knowledge Management a knowledge-based should the involvement of whole management
strategy and Research and Development have full cooperation thru their experience and skills be
accompany thus with limited technology for most needed the orientation and prioritizing company objective
to improve the technology had in current status of company. The opportunity of employee to enhance their
knowledge and experience from their senior manager and the chance to have the promotion. The challenge
to the company to implement the ideas and communicate well on behavioral ego capacity how, where and
which that affects the result of Knowledge Management approach to the management communication in
implementation that annotate Be-all-and-End-all.
Hariha, A. (n.d.) Knowledge Management. American Society for Quality September 9,2015 http://asq.org