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The San Diego Airport Career Experience (ACE) Internship provides countless opportunities and resources that will enable you to develop and enhance the skills you possess, as well as learn from the best in the industry. From Human Resources to Airport Operations, this once in a lifetime experience provides insight to a wide range of employment opportunities.

No matter your background, the ACE Program provides the opportunity to actively apply your education and help develop a career in your desired field. Not only will you learn about the Airport Authority's projects and goals, you will also gain practical knowledge of a world-class business environment. Gain experience, expand your knowledge and work for one of the nation's top employers. Browse

the site to learn more.

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P.O. Box 82776 San Diego, CA 92138-2776 Phone: 619.400.2400

~2003-2007 San Diego County Regional Airport Authority. All rights reserved.

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Lois Paula Verzosa Age: 21

San Diego State University

Major: Communications with an emphasis in Public Relations and a minor in Business Administration

Department: Public, Community and Customer Relations

The Public, Community and Customer Relations Department maintains open communication through various channels of media with the public it serves and its many stakeholders. The department is comprised of Public & Community Relations, Customer Relations, & the Airport Art Program. From news releases to newsletters, all the way to the employee Ambassablog and Twitter, the PR team works with every medium to properly inform the traveling public of the Authority's latest and greatest occurrences. Customer relations are monitored through the Customer Relationship Management system, in addition to conducting annual surveys to assess the level of customer satisfaction. The Airport Art Program, consisting of temporary and rotating exhibits, performing arts and public art, is the Authority's initiative to enhance the traveler experience and welcome them with an ambiance unique to San Diego.

FirstlYtalthough born and raised in San Di.e-Qot it is: absolutely remarkable recogn.izing hOiW much I have learned regarding the regio;n itself, solely because of this: experience, Working closely with Customer:- Relationst every day I had constant exposure to the traveling public and its affiliates, I've had the opportunity to work with the Volunteer Airport Ambassadors, and on a daily basis, be the del-e.g ate for passenqer concerns and inquiriee •. I am nothing but grat.eful for the opportunity to work with the PCCR team, for not only do th.ey have direct affiliation with these th.ey serve, but are demanded to have fundamental kriowledqe of every aspect and every department within the Autho,ity, that they may properly disseminate rnessaqes to their public and many stakeholders,

I was searching for exposure, most importantly ... for a solid experience ... and I have stepped into a world providing rneexperiences in which, even until this moment, are surreal - I 'walke. up inspired, arid am still learninq sornethinc newevery day. I've been introduced to so rnarty aspects of not only aviation ,and inteqrated cornrnunications, but various pubic and private sectors of San Diego COiU nty in .g en era I.

I've learned how to better communicate with people of all walks of life, with different specializations and different values. I've learned immensely haw passion can be. the. driving force a person carries to succeed, The employees here .at the Authority have just that; they have passion for their professions, for the duties they take pride in fulfilling and for each other- it's simply contagious.

With the demands o,n graduat"", to obtain higher education and/or fieldexperience in tod.ay's econornv, the opportunitv that has been gr,anted unto us has more thanexceeded our expectations, Having a backqround in the. aviation industry or not, the program catered to our needs as we.11 as exposed us to various fields within the. industry that works eeparatelv but in one universal manner,

Alth.ough the internship is short-lived, I am confident that what we have g.aine.d from this experience will only open more doors for our future; that IMe will be able to incorporate every opportunity into even greater learning experiences because of this exposure that every young professional deeply desires.

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P.O. Box 82776, San Dieqo, CA 92138-2.776 Phone', 619.400.2.400

~2003-2007 San Diego County Regional Airport Authority. All rights re-aerve.d,

SAN DIEGO COVNTY

REGIONAL AIRPORT AVTHORITY

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P.O. Box 82776 San Diego, CA 92138-2776 Phone: 619.400.2400

@2003-2007 San Diego County Regional Airport Authority. All rights reserved.

SAN DIEGO COVNTY

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Here is everything you will need to successfully plan your internship. We have broken down important resources that should be used to make the most of your internship.

1. My Internship

This page will help you make the most of this internship from a simple "what to do/not do' list to advice from the Airport's Authority Leaders.

2. My San Diego

If you are not from San Diego, this page will help you plan on where to live, what type of transportation is available in your area, as well as different attractions that San Diego is known for.

3. My Questions ... Answered

You may read through this and still have some questions, but we've already thought about that. Click here to find some FAQ's we interns have established to answer all of your concerns.

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P.O. Box 82776 San Diego, CA 92138-2776 Phone: 619.400.2400

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My Internship

Simple Advice: You will want to make a good impression during your internship. These ideas may seem simple, but your colleagues will notice if you neglect them.

The Do's

• Pay attention to detail and ask thoughtful questions

• Treat everyone you meet with respect and professionalism

• Carry a notebook with you

• Be punctual

• Know and adhere to the dress code

• Have an open mind towards your work and your coworkers

• Remember that everyone makes mistakes

• Show energy and interest

• Set goals for yourself and share them with your supervisor

• Take a proactive approach to your work

• Be ready to make a good first impression every day

• Find' projects that wi'iiad'ci v.aiue t~ the o:rg.ani·:z:a'ti·on ',and' to your resume

• Seek to make new friends and build your network

Th.e Do n '105

.• Take on more than you can handle .• Take vourself too seriously

.• Let a bad day get you down

.• Surf the web all day

.• Spend \,wrking hours on social networiking sites or telCl:ing friends '. Talk negatively about co-workers

'. Focus all ofvour attention on senior rnenacement .• Have nothing to do

'. Bring your personal problems into the office

• Pretend to know something yo,u don't

• Be disappointed with a little 'grunt work." Everybody has to do it.

Meeting new people

Here is some advice from the interns to help you get off on the right foot with the people you meet at the Authority.

'. The most important thing vou can do is be: genuine. Professionals can tell when you are putting on ,a show~and they do not appreciate it.

". Remember to be yourself. YtOU have your own unique talents, strenpths, opinions. and hadbgrtOund to bring to the table. Just remember to be your best self.

Be outgoing

• Don't fall into the trap of stickinq only with, the people you know, Make the effort to introduce vcurself to people that you haven't met yet .

.• Be sure not to assume that people iknow who vou are, and don't be afraid initiate an introduction . .• Ask your colleaaues ,good questions about their experiences at the Authority.

Be proffe~sio"all

.• Speak using diqnitied, respectful language .

.• Remembe., at social gathe,ing8 that you are socializing with your colleaques, not your friends.

". TIIY to remember that when vou are outside ofthe office. with your coworkers, you are still at work.

Be involved

". ~lalke time toattend Authority sponsored social events arid ask colleaques to introduce you to others that are also in attendance.

• Be ready to talk with others about your internship experience and \il.~hat vou've learned SlO far.

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Frequently Asked Questions

When can I apply?

Applications can be submitted in mid- February and will be accepted until positions are filled.

How do I know if you received my online job application?

When you submit an online job application successfully, a notice will appear on your computer screen indicating your application was submitted sucoessfully. You will also receive an email from the system that your online job application was submitted suocessfully.

When do the internships begin and end?

Interns may start in either Mayor June, and must finish by the end of August.

Are the internships paid?

Yes, all interns are paid $12 per hour and work an average of 35 hours per week.

Can I receive benefits?

No ._. this is a temporary position, and benefits are for full-tirneernplovees, This a180, applies to paid-leave 0< paid-holidavs,

Can I be ,ji3 9Iiaduati:n.g senior; in high school or a student i:n gr,aduate schooj when I apply for; thts intelm:ship'? You must be a full-time underqraduate student 0< finishing up your final semester/quarter in order to apply.

Can I receive dass credtt for this internship?

Yes _. if you are hired, your supervisor 'Will work with you 51) that you can gain class credit for this internship,

Can I still al>l>l", if I Ii;ve out of state?

Yes _. the internships require that you reside in San [Ii e.g 0 durinc the summer, but your interview can be conducted over the phone or in person,

IfI live out off stat,e ,and I am :select,ed to be an inbern, how can I pa:ss the required screenings?'

The Human Resources D'epartment will wo,rik with, you to select en airport close to your residence, where you can take the druc test, finqerprintinc and submit your backqround check,

Can I be ,an i:n.ternational student?

You can bean international student to applv but you must providea social security number .as we.I I .asa J1 Visa.

Do l have to have aviatton or arrpnrt experience'?'

No·_ interns are enoouraqed to have. knowledqe 0< experience of their chosen internship field. Ho,we.ver, prior aviation kno,wledge, is not required,

Can this internship turn into ,a fuJiI-ti'meJob?

The internships at the Airport are prirnarilv ,decsigne.d to ,give. interns real-world experience practical kriowledqe and connections with people that can possibly help yo:u secure your firstjob, H:oweve.rt in its current format the internship proqram is not desiqned to lead toa full-time pcsition at the Authority.

What is the cnmpanv cultune like ,at the Authority?' For information on the Autho:rity':s culture, click here.

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P.O. Bocc 82776, San D'iego, CA '92138-2776 Phone: 619.400.2.400

~2003-2007 Safl Dia.q o County Regi.onal Airport Authortty. All rights. re-served,