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Profile
Dedicated and technically skilled business professional with a versatile managerial skill set
developed through experience as an assistant manager, account manager and general manager.
Exceled in resolving challenges related to customer accounts as well as resolving problems related to
the overall operation of the business.
Dedicated self-started with the ability to offer innovative solutions, systems and process
improvements proven to increase efficiency, customer satisfaction and the bottom line.
Offer advanced computer skills in Microsoft office and other applications / systems.
Education
2002 SOUTHERN ARKANSAS
2007 TEXAS A&M COMMERCE
2015 PARIS JUNIOR COLLEGE
Major: Kinesiology
Minor: All level certification
GENERAL STUDIES | 2002 | CADDO MILLS HIGH
Leadership Development
Profit and loss maintenance
Inventory management
Skip-tracing
Experience
CUSTOMER ACCOUNT MANAGER/ASSISTANT MANAGER | AARONS SALES AND LEASE | JUNE
2006 TO JUNE 2011
Became an integral part of a two man accounts department that completely turned around the
accounts renewals in the store. Helped reduce the percentage of non-renewed accounts from 67% to
fewer than 11%
Maintained an impressive 36 week bout as the #1 accounts department of a company of 1600+
stores by effectively skip-tracing, communicating, and collecting.
Quickly became promoted to the assistant manager in which I was directly responsible for the sales,
merchandising, marketing, and the overall productivity of the store.
Developed an exciting marketing strategy and implemented a successful sales flow process that
increased the total customer count within the store by 100+ customers and drove customer
satisfaction to an all-time h
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