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Key Challenges
Gartner Research Inc.: Design IT Self-Service for the Business Consumer:
IT self-service deployments are not currently designed to satisfy
business consumers, who yearn for experiences like those they get in
their daily lives from top retailers and service providers.
IT organizations generally design self-service with self-serving
intentions; they want to solve IT's problems, not the problems of the
end user.
Self-service is increasingly prevalent and embraced in business to
consumer (B2C) environments, yet IT organizations have not adopted or
applied the approaches of consumer service providers.
IT associates low levels of IT self-service utilization with business users'
unwillingness to resolve their own issues and limits or eliminates efforts
toward continuous improvement.
Gartner: Design IT Self-Service for the Business Consumer
19 February 2014 by Jarod Greene
Key Challenges
Automation Platform
Service Management
Performance Analytics
Performance Analytics
Automation Platform
Orchestration
Discovery
Automation
License Management
AppClarity
Software Distribution
NOMAD
Configuration Management
Service Management
SHOPPING
SERVICE CATALOG
CMDB
CHANGE
PROBLEM
INCIDENT
SERVICE CATALOG
CMDB
CHANGE
PROBLEM
INCIDENT
Forms, Lists and Reports on the ServiceNow platform are URL accessible.
Integrations are most commonly implemented with the Incident
Management, Problem Management, Change Management, Single Sign
On modules.
Direct Web Services are invoked by 1E Shopping for the integration.
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Desk side team should approve the request only after the delivery is
completed
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Categories in ServiceNow
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For Category
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