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BOOK ONE - GENERAL PROVISIONS
Rule II. Star Grading System for Hotels, Resorts and Apartment Hotels
1.1
1.2
1.3
1.4
1.5
1.6
1.7
1.8
1.9
1.10
1.11
1.12
1.13
1.14
1.15
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.9
2.10
5
5
5
6
6
7
7
7
8
8
8
8
9
9
10
10
11
11
12
12
13
13
13
14
14
15
15
15
Dimension 3: BEDROOM
Dimension 4: BATHROOM
16
16
17
17
17
18
18
19
19
20
20
20
21
21
22
22
23
23
23
24
24
25
25
29
30
30
30
31
31
32
32
33
33
33
34
34
35
35
36
6.1
6.2
6.3
6.4
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40
40
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iii
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iv
EXPLANATORY NOTES
1 star
2 star
3 star
4 star
5 star
The criteria are divided into seven (7) dimensions that are common to the abovementioned categories except for the lounge area and the kitchen area which
are applicable only to apartment hotels. The percentage that these dimensions
contribute to the total score is shown in the table below:
Business Area
Hotel
Resort
Apartel
10%
10%
8%
Public Areas
10%
10%
7%
Bedrooms
30%
30%
30%
Bathrooms
15%
15%
15%
15%
15%
n/a
Lounge Area *
n/a
n/a
15%
Kitchen Area *
n/a
n/a
10%
Amenities
10%
10%
5%
Business Practices
10%
10%
10%
Total
100%
100%
100%
A mandatory
The
reference item in this
number case for 1-5
stars
These items
link together
A description
of the criteria
vi
The number
of points
allocated to
this criteria
M shows a
Mandatory
requirement,
in this case
for all stars
and has no
points
m shows a
Minimum
requirement,
in this case
for 4 and 5
stars
The first column gives a reference number for that criteria item.
The second column is descriptive. It identifies the section. It also determines if
the criteria is a mandatory or minimum criteria. If it is mandatory for all star
grades then the phrase Minimum 1-5 is used. If it only applies to certain star
grades, then the star grades it applies to (e.g. Minimum 4-5) will be identified. If it
applies to a quality rating then a range of terms from unacceptable to outstanding
are used.
Unacceptable describes what should not happen. No points are awarded.
Acceptable shows the first level of quality, good the second level, very good the
third level, excellent the fourth level and outstanding the fifth and highest level.
Environmental describes if this is an environmental initiative.
The third column indicates if the items are linked together. A black line indicates
these criteria are linked and only one score will apply. This is a graduated rating
where greater points apply to the provision of higher levels of quality.
The fourth column describes the criteria/indicators.
The fifth column gives the amount of points that can be gained.
The sixth to 10th column indicate if this is a mandatory or minimum requirement.
The big letter M and small letter m are used in the column that correlates to
the final star rating. e.g. if the property gains a four star rating with points scored
between 701 and 850, then this can only be conferred if all the m and M items
that apply to a four star property are also met.
vii
b.
Act shall refer to Republic Act No. 9593, otherwise known as the Tourism
Act of 2009.
c.
d.
e.
Hotel shall refer to full service accommodation with reception and guest
rooms generally offering private facilities with an onsite restaurant, room
and bar services available. Additional facilities such as business centres
and conference rooms are expected.
f.
g.
h.
i.
j.
k.
l.
n.
BOOK TWO
STAR GRADING SYSTEM
Rule II.
Star Grading System for Hotels, Resorts and Apartment Hotels
Section 1. Five Star Grading System. There are five (5) levels of accommodation
standards ranging from one to five stars. The star bands for Hotels, Resorts and
Apartment Hotels are as follows:
a. One Star: 25-40% achievement (251 to 400 points) These enterprises
appeal to budget minded travellers. There is a limited range of facilities and
services.
b. Two Star: 40-55% achievement (401 to 550 points) - These enterprises
appeal to the tourists seeking more than basic accommodation. They offer
expanded facilities and higher level of comfort.
c.
BOOK THREE
ACCREDITATION STANDARDS
Rule III.
Accreditation Standards for Hotels
No.
No.
Ratings
Ratings
Criteria / Indicators
Criteria / Indicators
Points
Points
Dimension 1: ARRIVAL/DEPARTURE
1.1 Building Appearance
1
Minimum 1-5
M M M M M
Minimum 1-5
M M M M M
Minimum 1-5
M M M M M
4
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
Unacceptable
My
Score
My
Score
No.
Ratings
Criteria / Indicators
Points
Acceptable
Good
Very Good
Excellent
Outstanding
10
Minimum 1-5
M M M M M
Minimum 1-5
M M M M M
Minimum 1-5
M M M M M
Minimum
4&5
m m
1.5 Security
10
Minimum 1-5
M M M M M
11
Minimum 1-5
M M M M M
12
13
My
Score
No.
Ratings
Criteria / Indicators
Points
14
Minimum 1-2
Minimum 3-5
15
Unacceptable
Acceptable
Good
Very good
Excellent
Outstanding
16
Unacceptable
Acceptable
Good
Very Good
M M
m m m
My
Score
No.
Ratings
Criteria / Indicators
Points
Excellent
Outstanding
17
Unacceptable
Acceptable
Good
Very good
Excellent
Outstanding
10
Minimum 1-5
M M M M M
19
Minimum 3-5
20
m m m
My
Score
No.
Ratings
Criteria / Indicators
Points
Unacceptable
Acceptable
Good
Very good
Excellent
Outstanding
10
21
Unacceptable
Acceptable
Good
Very good
Excellent
Outstanding
10
22
Unacceptable
My
Score
No.
Ratings
Criteria / Indicators
Points
Acceptable
Good
Very good
Excellent
Outstanding
24
25
23
Minimum 1-5
26
Unacceptable
Acceptable
Good
Very Good
10
M M M M M
My
Score
No.
Ratings
Criteria / Indicators
Points
Excellent
Outstanding
10
27
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
28
Unacceptable
Acceptable
Good
Very Good
Excellent
11
My
Score
No.
Ratings
Outstanding
Criteria / Indicators
Highest quality furniture in outstanding
condition, or antique furniture of
highest quality.
Points
10
29
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
30
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
12
My
Score
No.
Ratings
Criteria / Indicators
Points
31
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
32
Minimum 1-5
33
Unacceptable
Acceptable
Good
Very Good
13
M M M M M
My
Score
No.
Ratings
Criteria / Indicators
Points
Excellent
Outstanding
10
34
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
35
Unacceptable
Acceptable
Good
Very Good
Excellent
14
My
Score
No.
Ratings
Outstanding
Criteria / Indicators
Highest quality of lighting. Designed for
practical use and also effect, showing
off corridor and features in public areas,
e.g. mood lighting and dimming system.
Points
36
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
Environmental
38
Environmental
39
Environmental
Environmental
40
Unacceptable
Acceptable
15
My
Score
No.
Ratings
Criteria / Indicators
Points
Good
Very Good
Excellent
Outstanding
10
My
Score
Dimension 3: BEDROOM
3.1 Room Size
41
Minimum 1
Minimum 2
Minimum 3
12
Minimum 4
16
Minimum 5
20
m
m
m
m
m
42
Minimum 4
Minimum 5
5
16
m
m
No.
Ratings
Criteria / Indicators
Points
43
Minimum 1-5
44
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
45
Unacceptable
Acceptable
Good
Very Good
Excellent
17
M M M M M
My
Score
No.
Ratings
Outstanding
Criteria / Indicators
Points
10
46
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
47
Unacceptable
Acceptable
Good
Very Good
Excellent
18
My
Score
No.
Ratings
Outstanding
Criteria / Indicators
Latex or pocket spring, deep comfort,
separate mattress top; mattress
protectors (bed pad) and pillow
protectors / slips.
Points
10
48
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
49
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
19
My
Score
No.
Ratings
Points
50
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
51
52
Criteria / Indicators
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
My
Score
No.
Ratings
Criteria / Indicators
Points
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
53
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
54
Environmental
My
Score
No.
Ratings
Environmental
Criteria / Indicators
Points
55
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
56
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
22
My
Score
No.
Ratings
Points
57
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
58
59
Criteria / Indicators
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
My
Score
No.
Ratings
Criteria / Indicators
Points
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
60
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
61
Unacceptable
My
Score
No.
Ratings
Criteria / Indicators
Points
Acceptable
Good
Very Good
Excellent
Outstanding
10
62
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
In as new condition.
10
64
Environmental
5
25
My
Score
No.
Ratings
Criteria / Indicators
Points
65
66
67
68
69
26
My
Score
No.
Ratings
Criteria / Indicators
Points
70
71
72
73
74
Minimum 1-5
M M M M M
75
Minimum 3-5
m m m
76
Minimum 3-5
m m m
Clock/Radio/Wake up service.
Minimum 2-5
m m m m
Minimum 3-5
m m m
Minimum 4-5
m m
77
78
27
My
Score
No.
Ratings
Criteria / Indicators
Points
81
82
83
84
85
86
79
80
87
28
My
Score
No.
Ratings
88
89
Criteria / Indicators
Points
90
Minimum 1-5
M M M M M
91
Minimum 1-5
M M M M M
Unacceptable
Acceptable
Good
Very Good
Excellent
12
Outstanding
15
92
93
29
My
Score
No.
Ratings
Criteria / Indicators
Points
Dimension 4: BATHROOM
4.1 Bathroom Minimum
Requirements
94
Minimum 1-5
M M M M M
95
Minimum 1-5
M M M M M
96
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
97
Unacceptable
Acceptable
Good
30
My
Score
No.
Ratings
Criteria / Indicators
Points
Very Good
Excellent
Outstanding
As new condition.
10
98
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
99
Unacceptable
Acceptable
Good
Very Good
Excellent
31
My
Score
No.
Ratings
Outstanding
Criteria / Indicators
Points
10
100
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
101
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
As new condition.
10
32
My
Score
No.
Ratings
Points
102
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
103
104
Criteria / Indicators
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
My
Score
No.
Ratings
Criteria / Indicators
Points
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
105
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
106
Unacceptable
My
Score
No.
Ratings
Points
Acceptable
Good
Very Good
12
Excellent
16
Outstanding
20
Minimum 1-5
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
107
108
Criteria / Indicators
Bidet.
35
M M M M M
My
Score
No.
Ratings
Criteria / Indicators
Points
110
Functional hairdryer.
111
Magnifying mirror.
112
Weighing scales.
113
114
Slippers.
115
Environmental
117
Environmental
118
Environmental
119
Environmental
Minimum 1-5
M M M M M
121
Minimum 3-5
10
m m m
122
Minimum 4-5
10
m m
36
My
Score
No.
Ratings
Points
123
Unacceptable
Acceptable
Good
Very Good
12
Excellent
16
Outstanding
20
124
125
Criteria / Indicators
Unacceptable
Acceptable
Good
Very Good
12
Excellent
16
Outstanding
20
My
Score
No.
Ratings
Criteria / Indicators
Points
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
126
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
127
Unacceptable
My
Score
No.
Ratings
Criteria / Indicators
Points
Acceptable
Good
Very Good
Excellent
Outstanding
10
128
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
129
Unacceptable
Acceptable
39
My
Score
No.
Ratings
Criteria / Indicators
Points
Good
Very Good
12
Excellent
16
Outstanding
20
130
Acceptable
Good
Very Good
Excellent
Outstanding
10
Minimum 1-5
131 Unacceptable
132
Unacceptable
Acceptable
Good
Very Good
12
40
M M M M M
My
Score
No.
Ratings
Criteria / Indicators
Points
Excellent
16
Outstanding
20
134
Minimum 4-5
137
139
41
M M M
m m
My
Score
No.
Ratings
Criteria / Indicators
Points
140
141
Jacuzzi.
142
144
Tour desk.
145
Hairdressers / salons.
146
147
12
16
20
149
150
148
42
My
Score
No.
Ratings
Criteria / Indicators
Points
151
152
153
Minimum 1-5
M M M M M
155
Minimum 1-5
M M M M M
156
157
158
159
160
161
Environmental
162
Environmental
43
My
Score
No.
Ratings
Criteria / Indicators
Points
163
Environmental
164
Social
165
Social
166
Social
Environmental
168
169
170
167
Minimum 1-5
0
(Revised Fire Code, Environmental
Code, Air Pollution, Accessibility Law,
etc.)
7.2 Barrier-free Facilities for
Persons with Disabilities (PWD)
172
173
174
44
M M M M M
My
Score
No.
175
176
177
Ratings
Criteria / Indicators
Points
45
My
Score
46
BOOK FOUR
APPLICATION FOR ACCREDITATION
Rule IV.
Accreditation Process
Section 1. Filing of Application. Any person, partnership, corporation or other entity desiring
to operate a primary tourism enterprise as defined herein shall secure an accreditation from
the Department. Application for accreditation shall be accomplished online.
Section 2. Documentary Requirements. The Department shall issue a List of Documentary
Requirements to be complied with by applicants as part of the accreditation process.
Section 3. Inspection. An Inspection team shall conduct an audit of the establishment to
determine its classification. An oversight committee from the Department shall conduct
periodic inspection of the classified establishment.
Section 4. Validity of Accreditation. The Certificate of Accreditation shall be valid for a period
of two (2) years, unless sooner revoked by the Department.
Section 5. Schedule of Fees. The Department shall issue a schedule of accreditation fees
to be implemented by these Rules.
BOOK FIVE
CANCELLATION AND/OR DOWNGRADING OF ACCREDITATION
Rule V.
Cancellation and/or Downgrading of Accreditation
Section 1. Grounds for Cancellation. Any of the following acts, omissions shall be sufficient
grounds for the cancellation of accreditation:
a.
Making any false declaration or statement or making use of any such declaration
or statement or any document containing the same or committing fraud or any
act of misrepresentation for the purpose of obtaining the issuance of accreditation;
b. Failure to comply with or contravene any of the conditions set forth in the
certificate of accreditation;
c.
Failure to meet the standards and requirements for the operation of the
establishment as prescribed in these Rules and Regulations;
BOOK SIX
SUPERVISION OF ACCREDITED ESTABLISHMENTS
Rule VI.
Supervision of Accredited Establishments
Section 1. Display of DOT Accreditation Seal. The valid DOT accreditation seal shall be
displayed in a conspicuous place of the establishment.
Section 2. Non-Transferability of DOT Accreditation Seal. The rights and privileges over the
accreditation shall be non-transferable.
Section 3. Periodic Inspection. The Department may send an inspection team to the
establishment for the purpose of finding out whether it is being kept and/or managed in
a manner conformable to the standards set by the Department. The inspection shall be
conducted at a reasonable time of the day with due regard and respect accorded to the right
to privacy of parties concerned.
Section 4. Defects and Deficiencies Found During the Inspection. Where certain defects
and deficiencies have been found in the course of inspection, the Department shall give
direction to the keeper, manager or operator to rectify the defects or deficiencies within a
reasonable period of time.
Section 5. Penalty for Failure to Remedy the Defects, etc. If the management fails to remedy
the defects or deficiencies, the Department may withdraw the certificate of accreditation of
the establishment.
Section 6. Advertisements. All DOT accredited hotels, resorts and apartment hotels which
shall advertise its business or services through print media must specify in the advertisement
item itself the DOT accreditation number.
48
BOOK SEVEN
OTHER PROVISIONS
Rule VII.
Miscellaneous and Transitory Provisions
APPROVED AND PROMULGATED THIS 2nd DAy OF May 2012, MANILA,
PHILIPPINES.
ATTESTED: