Communication

Communication is paramount to a successful job

analysis project, and it is up to the analyst to
make sure all participants are properly informed.
Without proper communication, participants may
be suspicious of the process and may not provide
important information.
Communication with the participants should take
place prior to a job analysis session and again at
the start of a session. The briefing of participants
should be comprehensive, open and honest,
stressing that their co-operation is voluntary, but
that their assistance and insights are essential to
success. (See section 5.5 Briefing the
Participants for more detail.)
Once the session begins, it is also important to:
Develop a rapport with the individual
Avoid being judgmental
Ask probing questions to clarify issues
Avoid turning it into a counselling session.