Annual Report for Fiscal Year 2015

Setting the Standard for Excellence!

Thank you for taking time to read our Annual Report. DAYMARK Recovery Services, Inc. is a
provider of behavioral health and substance abuse services. We are a not for profit and came to
be at the onset of Public Mental Health Reform in North Carolina. We have expanded annually
since inception and promoted cost effective, best practice care in our field. We are leaders in the
provision of professional outpatient mental health and substance abuse care, crisis services and
the provision of telepsychiatry in the State of North Carolina. This document serves as a
snapshot of a few of our accomplishments and where we are going.

Billy R. West, Jr., MSW, LCSW,

Executive Director

MISSION
DAYMARK Recovery Services, Inc. is a
mission driven, comprehensive community
provider of culturally sensitive mental
health and substance abuse services. The
DAYMARK goal is for skilled medical
and behavioral healthcare professionals to
support citizens of all ages and their
families with the greatest opportunity for
recovery, independence and the highest
quality of life. We are committed to using
the most current best practices and
effective, research-based treatment
programs to assist all citizens working
toward achieving optimum health and
recovery.

DAYMARK
BOARD OF DIRECTORS
2015
Jim Cook, Board Chairperson
Tom Harman, Board ViceChairperson
Gayle Whitehead,
Secretary/Treasurer
Debora W. Pershing
Felicia Wilson

VALUES

Vanessa Gray
DAYMARK Recovery Services, Inc.
serves those with the greatest needs and
facing the greatest challenges with a
coordinated effort of services. Services are
culturally sensitive, strength based and
delivered in congruence with natural
community supports and each consumer's
personal support system. Services will
promote safety and recovery while always
respecting the rights of self-determination.

Yogesh Patel, MD

Hartsell and Williams,

Board Attorney
Jean Payne, Board Clerk

DAYMARK RECOVERY SERVICES

2015 ANNUAL REPORT
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2015 Highlights
One of 150 Community Treatment Programs in the Clinical Trials Network of the
National Institute of Drug Abuse.
DAYMARK performed over 160 trainings in evidenced and literature based care for over
2,000 mental health and substance abuse professionals.
Successful implementation of electronic assessments based on DSM 5 and ICD 10
standards.
Integrated behavioral and primary healthcare through our ICARE Information
Technology Solution. We are the only healthcare provider in North Carolina and one of
only a handful nationwide that can integrate treatment data from other external
providers into the work flow of our clinicians and physicians to provide whole person
care, to include almost real time alerts of emergency room and inpatient admissions.
Implementation of medical workflows to meet Federal Meaningful Use Requirements
Stage 2. Our ongoing initiatives with meaningful use have made us the largest behavioral
health recipient of Meaningful Use funding in North Carolina and one of the largest in
the nation. More importantly, it has resulted in our establishing standard data models
for medical information that allow structured communications of patient records across
provider specialties, one of the more significant objectives of Meaningful Use.
Work with the CCNC to incorporate co-occurring medical conditions reported across
specialties into our Electronic Health Record. This allows our medical team to be aware
of other potential illnesses like hypertension, diabetes, vascular disease, or cancer, just to
name a few.
Maintained CARF Accreditation with the maximum three-year renewal with special
recognition for our Information Technology Solutions.
Began work on full participation in North Carolina Health Information Exchange, the
only North Carolina Behavioral Health Agency to initiate this effort.
Expanded Services immediately in Davie, Forsyth and Stokes Counties when a provider
in those areas closed their offices.
Only one of 13 participants nationally to participate in the SAMHSA-HRSA Center for
Integrated Health Solutions Learning Collaborative.
National HIT Award for the highest Health Information Technology Integration in the
nation as compared to over 1,000 peer agencies.
DAYMARK RECOVERY SERVICES
2015 ANNUAL REPORT
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DAYMARK offers a variety of

quality services in many locations
in North Carolina:
Counties with Service Locations
Allegheny
Moore
Avery
Randolph
Anson
Richmond
Ashe
Rockingham
Cabarrus
Rowan
Davidson
Stanly
Davie
Stokes
Forsyth
Surry
Guilford
Union
Harnett
Vance
Hoke
Wake
Iredell
Watauga
Lee
Wilkes
Montgomery
Yadkin
Patients from other counties may
be served at any of our service
locations

DAYMARK provides the following services

delivered through evidenced based, best practice,
or literature based treatment. Each location
varies by the type and intensity of services offered.
Please call your local DAYMARK location for a
specific service list.

Assertive Community Treatment Team (ACTT)

Facility Based Crisis and Detoxification services
Indigent Medication Program
Intensive Substance Abuse Outpatient Treatment
Intensive In-home Services (IIH)
Day Treatment
Mobile Crisis
Outpatient individual and group treatment
(DBT, Seeking Safety, MATRIX Model, CBT,
just to name a few)
Peer Support
Psychiatric Assessment, Evaluation, and
Medication Administration
Psychiatric Services (also Telemedicine)
Psychosocial Club House (PSR)
Substance Abuse Outpatient Services
Substance Abuse Residential Treatment (30, 60,
90 days)
Targeted Case Management
Advanced Access (Walk-in Crisis)

Please note that there are other specialized treatment

and research studies available in select locations

DAYMARK RECOVERY SERVICES

2015 ANNUAL REPORT
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CONSUMERS SERVED DURING FISCAL YEAR 2015

MCO CATCHMENT AREA
UNDUPLICATED UNDUPLICATED
(public payer source)
CONSUMERS
SERVICES
Cardinal Innovations Healthcare
18,736
198,045
Solutions
7,940
63,861
CenterPoint Human Services
5,024
51,789
Partners Behavioral Health
10,881
110,618
Sandhills Center
5,625
98,431
Smoky Mountain Center
TOTAL
47,563
522,744

CONSUMERS SERVED BY GENDER

Female
Male

24,660
22,903

CONSUMERS SERVED BY RACE

African American/Black
Alaska Native/American Indian/Native American
Asian/Pacific Islander
Hispanic
Multiracial/Other/Unknown
White

11,109
567
189
1,558
2,002
32,138

DAYMARK RECOVERY SERVICES

2015 ANNUAL REPORT
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CONSUMERS SERVED BY Primary DISABILITY

77
27,908
758
13,451
69
5,299
1

IDD
MH
MHIDD
MHSA
MHSAIDD
SA
SAIDD

DAYMARK RECOVERY SERVICES

2015 ANNUAL REPORT
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CONSUMERS SERVED BY AGE

219
6,183
21,040
18,283
1,776
62

0-5
6-17
18-40
41-65
66-85
86+

COMMENTS FROM OUR PATIENTS:

I decided to get help today and was seen within 20 minutes
My husbands life was saved
I got my life back together
I was able to detox and keep my job

GOALS FOR FISCAL YEAR 2016

Maintain CARF Accreditation

Maintain presence in National Research Communities
Continue and mature behavioral health and physical healthcare integration
Expand Evidenced Based Practices in each service location
DAYMARK RECOVERY SERVICES
2015 ANNUAL REPORT
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DAYMARKS EXECUTIVE TEAM

Billy R. West, Jr., MSW, LCSW, Executive Director
Philip Nofal, MD, JD, Medical Director
Elizabeth Pekarek, MD, Medical Director
Robert Werstlein, PhD, Training Director
Pam Rankin, LPC-S, LCAS, CCS,
Clinical Director/ Quality Improvement Director
Jerold Greer, Chief Information Officer
Bonnie Miller, RHIT, Quality Assurance Director
Jerry Smith, Chief Finance Officer
Cathy Shoaf, CPUC, AIM, Human Resources Director

IF YOU HAVE QUESTIONS OR COMMENTS, PLEASE FEEL FREE TO

CONTACT DAYMARKS EXECUTIVE DIRECTOR AT THE FOLLOWING:
Billy R. West, Jr., MSW, LCSW
Executive Director
DAYMARK Recovery Services, Inc.
220 East First Avenue Ext.
Suite 10
Lexington, NC27292
Phone: 336-242-2411
bwest@DAYMARKrecovery.org
www.daymarkrecovery.org

DAYMARK RECOVERY SERVICES

2015 ANNUAL REPORT
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