Time

10:10




10:12




10:14





10:17

10:20

Content

Method/Purpose
Introduction of

trainers

Resources

Set Induction: Imagine starting a new job, and nothing is explained to you. Wouldnt this
make you feel unprepared? Have you ever felt like nobody is communicating with you, and
they are upset for something you couldnt help? Starting a new job isnt easy, but is
something we need to succeed in. In the next hour we are going to discuss things you can
do to help you be successful in your job.
Read the scenario on page 3

Introduction to
Training:
Cognitive

PowerPoint Slide
1

Lecture:
Cognitive &
Affective

The decision to give Artie this position wasnt without reason. Artie was given this position
because his boss saw him as an asset to the company. Companies spend a lot of time and
money on hiring people, and they try and hire the best employees to fit their culture.
Starting a new job is exciting, but you need to know everything it takes to help make you
successful. Before you begin to understand your job, you need to understand the way you
communicate and behave around people, along with identifying the differences in which
others communicate and behave.
Ask: Why is being successful in a job important to you? Take a minute to reflect on why
being successful in your job is important to you, you can use the lines to write down what
you think.
Acceptable Answers: To provide for my family. To become a productive member of society.
To better myself.
Now that youve written down what is important to you, is anyone willing to share their
answers?

Lecture:
Cognitive &
Affective

Participants
guide pg. 3

PowerPoint Slide
2

Follow up
Questions:
Affective


10:22

Objectives: Describe the importance of self-awareness and how it relates to

communication and attitude.

Now were going to talk about how and why we need to understand who we are as people,
as well as how and why we need to understand others.

Before we begin, try and answer the question: What are the benefits of being self-aware?
You can write down your thoughts in the lines provided. We will discuss this question in a
few minutes.

Lets take a look at how self-awareness is defined. Self-Awareness is the ability to recognize
ones individual traits, feelings, actions and behavior. Self-awareness can ask, Who am I?
What do I want? How do I feel? How do I react?

Discuss: Was Artie self-aware? Think about it in relation to the work place. ANSWER: Artie
went to work unprepared for his new job and didnt see the value of his position until he
was told to leave. If Artie was self-aware, he may have had a successful first day.

Now lets talk about understanding others. Sometimes this can be harder than
understanding ourselves, because we cant seem to grasp why people do certain things.
The two things you need to consider when interacting with people are: communication
and attitude.

For this portion of the training, we are going to focus on face-to-face communication.
Communication is the ability to share messages between two or more people and the
process by which they receive the message. Everyone communicates differently. Some
people are louder when they talk, some quieter. Some people are more direct when they
communicate, while others tend to sugar-coat messages to appear nicer. Communication
can create many different attitudes based on how we speak, but it is important to
understand that we all communicate differently. Face-to-face communication involves
various different components. Included are: speaking, active-listening, caring, and
understanding others. Judgments can be made based off how we do all of these. People
may speak with a different tone, which can show the type of mood they are having. For
example, if someone is speaking slowly and abruptly, they may be upset. Identifying

Understanding
Myself & Others
Lecture:
Cognitive &
Affective

Participants
guide pg. 4








PowerPoint Slide
3







PowerPoint Slide
4

different ways people speak, can give an idea of how communication is going to be with
them in that interaction. Active-listening involves interest with the conversation you are
in. Or AT LEAST, appearing interested and engaged in the conversation. Nobody wants to
be involved in a conversation where the other doesnt seem to be listening. Active-listening
also includes caring and understanding, because in order to be an active listener, you need
to show you care and have interest in the conversation, as well as being understanding of
the conversation. Overall, communication plays a major role in how we understand others.
Everyone communicates differently and we need to understand these differences in order
to process messages properly.

The next way to understand others is through attitude. Attitude is an ever-changing set of
emotions, beliefs, and behaviors towards a person, object, thing, or event. Attitude is
always present, especially when we communicate. Attitude can be displayed in facial
expressions, dialect, tone of voice, and body language. When we talked about
communication, we talked about how messages can appear from person to person.
Attitude is the same in that it is present in personal interactions. However, attitude is
related to the behavior of the persons internal characteristics rather than external
characteristics like communication. Yes, attitude can be shown externally, but they are
formed internally first before they are displayed externally. Attitude also includes 3
different components: Cognitive: thoughts & beliefs Not everyone thinks the same, so
you need to be able to keep your attitudes to yourself, especially in a work-setting, in order
to avoid conflict. Affective: feelings Be mindful of others feelings; you never know how
they feel about a topic that could trigger different feelings and emotions. Behavioral:
influences This is where a lot of external and internal triggers may appear. Influences can
include the loss of a family member, divorce, chronic illness, family stress, and many other
factors. Always keep in mind why a persons attitude can be unpleasant. Think about how
attitude can reflect an entire conversation or mood of the environment you are in. Attitude
is something that can always change, and you need to be mindful of when interacting with
people in the workplace.






Time







10:32

Content

Method/Purpose

Objective: Identify different styles of personality, and how they relate to

communication and attitude.
We are going to do an activity to find out your type of personality, and how it relates to the
workplace. Have any of you ever done this activity? Were going to go through this activity
together. For each row place a check mark next to the word that describes you the most. (Go
through each row and allow them about 30 seconds to choose an answer). After you have
gone through each row, count how many circles you have in each column. Place the total
number at the bottom of each column.

Now that we have our numbers tallied up, we will determine which personality type is most
like you. These types of assessments help us to be more self-aware and identify others
personalities in how they communicate and their possible attitudes. However, they do not
define who you are as a person. We will go into depth about your personality types in a
moment.

*If anyone has the same score for two animals, have them choose based off which one they
think relates to them most.

Raise your hand if you had the most check marks in column A. According to this brief
assessment, you have come out as a lion.

Resources

The U Zoo
Activity:
Affective

Participants
manual pg. 5-10

PowerPoint Slide
5


Raise your hand if you had the most check marks in column B. According to this brief
assessment, you have come out as a porpoise.
Raise your hand if you had the most check marks in column A. According to this brief
assessment, you have come out as a koala.

Raise your hand if you had the most check marks in column A. According to this brief
assessment, you have come out as an eagle.

Now that we have determined each personality, lets briefly go over what each personality
type means on page 6.

Now that we all know a little about each personality, we are going to really dive deep into
what each personality means. Divide into groups of 4 based off the responses. (Directing
Lions, Interacting Porpoise, Steady Koala, and Cautious Eagle.) In each of your groups, go
through the personality descriptions on pages 7-10. Go through each topic and checkmark
the things that you may need to work on based off your personality. Think of each topic in
relation to the workplace. Share with your groups what you think you need to work on. For
example, if you got a lion as your personality, underneath: The lion most often: You may
checkmark talks more than listens, because you feel this is something you currently have a
problem with. Think about it in relation to the workplace, if you talk more than you listen
you may miss important details like Artie did, that could determine the success of your job.

10:45

Now that you have talked with people with the same types of personalities based off the
assessment, we are going to pare you up with someone from a different type of personality.
With your partner, go through each of your personality types, and identify the differences
between the two personalities. See if there are any common traits each animal shares.

Think of this in relation to a work setting. Going back to our example of the lion talking more
than listening, the koala is the opposite in they tend to listen more than talk. In the
workplace, you may have to work with someone who has a completely different personality.
Discuss with your partner how this could lead to conflict, and how you could handle the
conflict.

The U Zoo
Activity: Group
Discussion:
Psychomotor

PowerPoint Slide
6

10:52

11:02

Now that we have participated in this activity, lets reflect on the questions on page 11 of the
participant manual. Feel free to write your answers next to each question.

Is anyone willing to share their responses to the first question?

Second?

What about the third?

Read Lets read together how this relates to our example of Artie from the beginning our
training. (Read Aloud: Green blurb at bottom of page)


This activity relates to being successful by understanding how you communicate and behave
around others. It also helps to identify the differences in other people style of
communicating and attitudes. In the workplace, you will be exposed to many differing
personalities. You need to be able to understand the differences in styles of behavior to
avoid conflict. Sometimes things arent communicated to you directly, which emphasizes the
importance of asking questions, and looking in an employee handbook for more information.


Describe the purpose and benefits of an employee handbook for employee success.

The next item we are going to talk about can answer almost all workplace questions, but
often it isnt used. We are going to show the value of the employee handbook. When you
first start a job, one of the first things you receive is an employee handbook. An employee
handbook contains information about the organizations policies and standards. The
handbook is a great tool to find information regarding work and the workplace. Most often
people dont even open the employee handbook after receiving it. Dont follow this pattern!
This a great tool to use to understand what is needed to be successful in your job. Think

The U Zoo
Activity
Reflection:
Cognitive &
Affective








The U Zoo
Activity Lecture:
Cognitive &
Affective

Participant
Manual pg. 11

Whats the
value of the
employee
handbook?
Cognitive

Participant
Manual pg. 12

PowerPoint Slide
7





11:07

about this in relation to Artie. If Artie would have had an employee handbook, he could have
avoided all of the conflicts on his first day of work.



Take a minute look at the example of an employee manual. These are all things that an
employee manual may include. Were going o do an activity on how each of these items
relate to you in the workplace.

Activity Instructions:

Next to each of the items listed on the employee manual do the following:

Place a smiley face J next to items that is nice to know.

Place a plus sign + if you think this could promote you.

Place an X if you could get fired if you didnt follow/know it.
(You can use multiple responses for each)

For example, lets go through the Workplace Expectations section together. Workplace
Expectations are basically what the company expects from the employee to follow as soon
as they begin the job. Looking at the subsections, the first one is confidentiality.
Confidentiality is information that the employee is given about the company, that cant be
released to the outside public. This information they gave is entrusted in you, and companies
expect employees to follow their confidentiality rules. Place the symbol that you think is
most relevant to confidentiality. Confidentiality could realistically encompass all of the
symbols. It is definitely nice to know when going into a new job; it could promote you if you
follow confidentiality rules; and could most definitely get you fired if you dont follow them.
Our next topic is Conflict of Interest. An example of conflict of interest is dating your boss.
This could create conflict with coworkers or upper-management, because they may think
you are getting special treatment based off your new relationship. Place the symbol that
you think is most relevant to conflict of interest. Conflict of interest can really just get you
fired if you violate it, so if you havent already, put an X next to this one. Next we have

Whats the value
of the employee
handbook?
Activity
Affective,
Cognitive and
Psychomotor

outside employment. Outside employment is the jobs that you have outside of this work,
and the expectations you have of keeping both workplaces in priority and letting them know
your schedules. If you dont keep up with one job, you could easily get fired. For that reason,
place an X next to outside employment. Would you place any other symbol next to it? Can
you tell us why? Next we have attendance and punctuality. This is pretty self-explanatory.
You need to show up to work when you are scheduled, and also show up on time. For this
reason, attendance and punctuality can easily get you fired, but could also lead to a
promotion if you go to work and get there on time. The next topic is Dress and Grooming,
we will talk about this topic more in depth in a little while, but for now dress and grooming is
the policy that that the company you are working for has in order to keep a professional and
orderly working environment. This is another topic that encompasses all of the symbols
because of the importance it has in the workplace. Make sure you know your dress and
grooming standards, because they have a great chance of giving you a promotion or getting
you fired. Place all the symbols next to dress and grooming. Moving on to the next topic, we
are going to talk about Electronic Communication and Internet Use as well as Social Media
and its acceptable use. These two both go hand-in-hand, because they both involve online
communication. Online communication is everywhere now, so we must watch what we post
or say online. The internet is massive, but everything you post can and will most likely be
seen by someone from the company you work for. So make sure you understand that if you
say something negative about your boss or company, they most likely could see it. For this
reason, you are most likely to get fired if you dont follow these policies. So, place an X next
to it. This covers all topics in this example of workplace expectations, you may find more or
fewer topics in different employee handbooks.

Now that we have gone through one section of the employee handbook together, we are
going to pair you up with a partner to complete the rest of the sections of this employee
handbook example. Take your time going through each subtopic, and raise your hand if you
have any questions.

Did you find any responses that had all three? What about two?
Why do you think these are important?

As you can see, an employee manual can give a lot of vital job information that could greatly
benefit an employees success. Whenever you begin your job, make sure and read through

Whats the value
of the employee
handbook?
Discussion
Cognitive &
Affective

the employee manual!

Time

11:32

Content
Describe the importance of workplace dress and the effect it has on first
impressions.

Something that was listed in the employee manual was dress code. This is our next topic in
our training, so lets start off by thinking you should dress appropriately.
According to Forbes, it has been proven that dressing appropriately can increase your pay
and increase the chances of getting a promotion.
This shows that following dress code policies is something that could benefit your
employment.

Workplace dress has a lot to do with forming first impressions.
Take a second answer the questions on page 13. Feel free to write down your ideas.
Is anyone willing to share their answers to the questions?
Acceptable Answers:
First question- It may lead to a job promotion. You never know when you will see them
again. Customers are always watching. It will help you avoid complaints/possibility of getting
fired.
Second question- Dressing appropriately. Having proper hygiene. Shaking hands properly.
Smiling. Having a good posture. Communicating properly. Having a good attitude.

So what exactly is employee dress? Employee dress is the appropriate dress code needed for
workplace performance, customer satisfaction, and unity. Dressing in a suit and tie isnt the
only way to dress successfully. Dressing successfully can include: Wearing appropriate dress
according to dress code, clean clothes, ironed clothes, clean shoes, and clean socks. Overall,
dress code is something that is required by your employer and needs to be followed for the
benefit of your workplace and as we learned, yourself.

Why do employers have dress codes?

Method/Purpose
Why is
workplace dress
important to
me?
Lecture:
Cognitive &
Affective

Resources
Participant
Manual pg. 13

PowerPoint Slide
8

Companies have dress codes for various different reasons. According to Kokemuller,
companies often have dress codes to establish order and unity. Companies want to have
order in the way their employees dress, to ensure that they appear professional, especially if
they interact with clients. Companies also want to have unity, for people to recognize the
employees easily, in order to receive the best quality and service. Some other reasons for
having dress codes are to form proper first impressions, and to include the employee as a
part of the companys brand.

Look at the following example of a dress code by Starbucks. This isnt a typical way for
companies to list their dress code, but it gives a great overview of what an employee dress
code is about. Are there any items on this example that stand out to you? Why? *Note the
apron, this is a signature look of the Starbucks employee, and helps create the order and
unity that we talked about before.

On the next page is picture of a group of employees. Lets discuss what their dress code is
just by looking at the picture. You can list it as we go a long. (Khaki Pants, Navy Blue shirt,
Name tag, White t-shirt, belt, shirts tucked in) Can you see whats wrong in the picture?
(Female on upper right has name tag in wrong place, and shirt isnt tucked in) The nametag
is a small mistake, but the shirt not being tucked in looks unprofessional to they eye. This
can show carelessness or lack of respect for the position. Going back to the employee
handbook, if you dont follow certain dress codes this could decrease the chance of you
getting promoted or could consequently get you fired.

On the next page is picture of a group of employees. Lets discuss what their dress code is
just by looking at the picture. You can list it as we go a long. (Khaki Pants, Red shirt, Name
tag, belt, shirts tucked in, closed-toed shoes) Can you see whats wrong in the picture?
(Female on far left has shirt that isnt tucked in) Again, the shirt not being tucked in is a
simple fix, but if an employee refuses to follow the rules, it looks very unprofessional.


Objective: Identify different types of first impressions.

How many seconds do you think it takes to make a first impression? ANSWER: 7 Seconds

Participant
Manual pg. 14
PowerPoint Slide
9





Participant
Manual pg. 15

PowerPoint
Slides 10 & 11















Participant
Manual pg. 16

The last portion of the employee dress code is the value of the first impression. We
mentioned it earlier when we talked about why employers have dress codes. A first
impression is the first thought, belief, and feeling about a person before you had a chance to
meet them. First impressions are important in the workplace, because you want to be
perceived as a professional employee. First impressions happen all of the time, especially
when it comes to face-to-face interaction with people. Communication and attitude are big
factors in first impressions. First impressions can form from: dress, hygiene, behavior and
facial expressions. We have already talked about communication and attitude, and have
talked about dress. (ACT THIS OUT) For example if you walk up to someone and have poor
posture, talk quietly, dont give eye contact, and barely shake their hand, you may think they
are unprofessional and cant communicate properly. (ACT THIS OUT) But, if you walk up to
someone and have good posture, talk with appropriate tone, give eye contact, shake their
hand firmly, they will have a completely different and positive first impression.
This shows that first impressions are extremely important, especially in the workplace.

First impressions are first made through visual representation of a person. The next
impression that you have to make is verbally. Language can often be forgotten when
carrying on a conversation. It is vital to avoid bad or inappropriate language when engaging
in a professional conversation. This could also be something that could increase your
chances of getting fired. Some things to avoid when engaging in professional conversations
are: curse words, slang words (aint, yall, darn, reckon, fixin), racist remarks, sexual
discrimination, disabilities, sexual orientation, gossip, any negative comments. All of these
examples could lead to a negative conversation that could determine the success of your
job. Think of this if you were engaging in a phone interview. You dont even get to redeem
yourself through visual first impressions, because phone interviews are based off your verbal
etiquette. Make sure you process what you are saying to avoid a poor first impression.

In getting a new job, you may have to shop for the appropriate dress code. You can avoid
spending a lot of money by going to second-hand stores. There is a list of places where you
can get clothing at a discounted price. Try these places before you go elsewhere.

PowerPoint
Slides 12 & 13
(Answer revealed
on 13)










PowerPoint Slide
14







Participant
Manual pg. 17


11:47

Objective: List the important aspects of hygiene and describe why they are
important in the workplace.

Our next topic is over hygiene. We saw some examples of hygiene briefly in the Starbucks
dress code example. A lot of times, dress code and hygiene are combined together. We are
separating them both to highlight each topics importance. Instead of us lecturing what
hygiene is, we are going to play a light-hearted video about hygiene in the workplace. We
like to call this video, Dont be that guy.

Play video: https://www.youtube.com/watch?v=5tYuwfKjCa8
3:23

This video is something you may have to deal with in the workplace, but gives a great
example of not to be that guy. Make sure that you are always clean and presentable in the
workplace, not only will your hygiene affect your performance, it will also affect others as
shown in the video.

Now, take a second and think about your future job. This can be the job that you desire, or
any job that you can think of. Go through each topic of hygiene, and think of the
requirement your workplace would have. Then answer why its important for you to follow
each one.

To sum up hygiene, it doesnt only affect your performance it also affects the performance
of others. This could ultimately determine whether or not you get a raise. So remember
dont be THAT GUY! To close, we want to play a short clip to remind you not to be that guy!
Play video: https://www.youtube.com/watch?v=BQa0H6GZ59E
:23

Why is Hygiene
important to
me?
Lecture:
Cognitive and
Affective












Why is Hygiene
important to
me?
Worksheet

Participant
Manual pg. 18-19

PowerPoint Slide
15








Video-YouTube
















Video-YouTube




12:00

Objectives: Describe different modes of transportation, and the importance of

having an alternative transportation plan.
Our final topic is going to be about transportation. Transportation is a vital aspect of
workplace success. It can determine your punctuality, where you work, and how long you
work. Remember back to our example of Artie, he didnt have an alternative form of
transportation, which left him late to work and caused him to be disciplined. Its important
to have an alternative form, which is why we are going to talk about riding the bus today.

Take a minute to think about the questions on page 20. Feel free to write your answers
down.

How many of you have ridden the bus to work in the past? How many of you have used
Embark? We have provided some flyers for you to take with you, to have for future
information. You never know when you will need to have an alternative transportation.

Here is a video that talks about Embark, and how to ride!
Play video: http://embarkok.com/learn/how-to-ride
3:27

There are multiple videos that talk about Embark, but for the sake of time we will stop at this
one. We hope that you have learned the importance of having a different mode of
transportation, because you never know when you will need one.

Knowing your
Alternative
Transportation:
Lecture:
Cognitive &
Affective

Participant
Manual pg. 20

PowerPoint Slide
16












Video-Embark

PowerPoint Slide
17

12:10

Conclusion: Today we have gone over various topics about workplace success, to name a
few: Communication, Attitude, Self-Awareness, Employee Manual, Workplace Dress, First
Impressions, Hygiene, and Transportation. We want to thank you for allowing us to present,
and hope you gained some important information on how to be successful in the workplace.
We couldnt do this training without you all. Thank you again!