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Homework Assignment 3

Due Date: March 27, 2016

IE 673 Total Quality Management (eLearning)

Discuss the importance of quality team works, and team building.

A team is not a group of people who work together. A team is a group of people who trust
each others. Teams can does much better quality of work than 1 person (more than 1
mine always is better than only 1). Team building is the procedure of create The Team.
This could take time but a great leader will know whats are the qualities to find and create
the team.


How would you handle conflicts in quality teams?

According to the text confrontation is not the best way to handle the conflicts. I would
handle conflicts in teams using common sense and is having an individual conversation
with each employee involve in the team without blame anyone. After I will change the
employee that does not fit in the group and recommended to talk to each other to try solve
the problem. If they cannot solve the conflict I will be having someone else not related to
that team to be the intermediary in the conflict until they agree.


How do you reward quality achievements in a team?

I will do the same that the textbook said about rewards. I will stablish a compensation
system that will be fair with both team and individual performance. I will call this Stimulus
and Response to get the best of the team work. The following schematic will explain the
system as the textbook:




Choose the performance to be measure.

Determine how is going to be measure.
Identify the "Stimulus" (reward) to be offer.
Integrate related processes of evaluation.
(Qualitative processes is more easy to be fair)

How do you communicate effectively?

To communicate effectively I will promote a mutual respect environment. After everyone

would be feel comfortable with each member of the team and the communication will fluid
by itself trusting each other.


Why are listening skills important?

Listening skills are important because is the base of communication. Communication is

talk to send a message and listen to receive the information. In other words we have to
listen to understand others beside listen to answer, which is communication. If you listen
to answer that is not communication and you would be starting conflicts with others.


What are the management strategies for quality-focused interpersonal needs?

According to the textbook management strategies for quality-focused interpersonal needs

are recognition of the need, careful selection, training and measurements and reward.
Those skills are needs for people to work together in a positive manner that is conductive
to both personal and corporate success.


Measurement and


Careful Selection



What are the principles of overcoming negativity and conflicts in the workplace?

According to the textbook the principles of overcoming negativity and conflicts in the
workplace are 5 and these are as show in the figure below. In addition the most common
categories are control disputes, territorial disputes (boundaries) dependence and
independence issues, need for attention and responsibility, authority and loyalty issues.



How can you manage conflict in the workplace?

To manage conflict in the workplace we have to be proficient in resolving conflict to listen

and understand each part. According to the textbook we should follow a guidelines to
resolving conflict. The guidelines is:

Determine how important the issue is to all people involved.

Determine whether all people involved are willing and able to discuss the issue in
a positive manner.
Select a private place where the issue can be discussed confidentially by everyone
Make sure that both sides understand that they are responsible for both the
problem and the solution.
Solicit opening comments from both sides. Let them express their concerns,
feelings, ideas, and thoughts, but in a non-accusatory manner.
Guide participants toward a clear and specific definition of the problem.
Encourage participants to propose solutions. Examine the problem from a variety
of different perspectives and discuss any and all solutions proposed.
Evaluate the costs versus the gains (cost-benefit analysis) of all proposed
solutions and discuss them openly. Choose the best solution.
Reflect on the issue and discuss the conflict resolution process. Encourage
participants to express their opinions as to how the process might be improved.


How do you communicate in conflict situations?

To communicate in conflict situations I will follow the guidelines provided by the textbook.
These are as follow:

The initial attitude of those involved in the conflict can predetermine the outcome.
When possible, conflict guidelines should be in place before conflicts occur.
Assessing blame should not be allowed.
More of the same solutions should be eliminated.
Maintain trust by keeping promises.

10. Why does quality suffer if there is a major conflict?

High Quality

Quality suffer if there is a major conflict because this would be a distraction to many
peoples. Major conflicts happens when the team is lack of communication and confidence
between them. Without communication will not exist any message and without message
the quality will not exist. To have a high quality of work the most important is a good
communication environment with people that trust each other.


Lack of


Group of
Poor Quality

Social Networking Articles

Article 1 Assignment 3
by Danny Martinez - Saturday, March 19, 2016, 2:18 PM

How Winning This Contest Changed My Life

This is the famous Oprah Winfrey telling us about a very inspired event in her life.
She won a local contest back in 1971 that changed her life and start her carrier. When
she won the contest, she went to a radio station to claim her prize when a DJ heard her
and offered her a job as a conductor in radio. That way she started her carrier in radio
and then TV. This is story to motivate those people that dont think that you can do what
you want to do in life.

Reference: https://www.linkedin.com/pulse/how-winning-contest-changed-my-life-oprahwinfrey?trk=eml-mktg-inf-m-career-launch-0301-cta-p2

Article 2 Assignment 3
by Danny Martinez - Saturday, March 19, 2016, 2:25 PM
Experience the Futuristic $4 Billion World Trade Center Transit Hub

When 9/11 happened in 2001 the Twin Towers was destroyed and also the train
station. Thats why the city of New York spend over 4 billion dollars to build the most
expensive train station in the US. Is going to be available to the public on March 3 this
year. A very good group of architects and other professionals made this possible. Is going
to be futuristic and very modern.

Reference: http://www.manufacturing.net/news/2016/03/experience-futuristic-4-billionworld-trade-center-transithub?et_cid=5153939&et_rid=576098541&type=headline&et_cid=5153939&et_rid=5760

Michael Failla
Re: Article 2 Assignment 3
by Michael Failla - Wednesday, March 23, 2016, 11:23 PM


I read this same article and did a summary on it as well. I think this is something that will
spring the MTA in NYC to improve upon a lot of other subway stops as well. They have
set the bar for a futuristic train station. But there are many subway stop in NYC that could
really just use a face lift. I know they did this for the trade center because of standards
of the building. But there are many stops that need attention and improvements as well.
Such stops like grand central are obviously untouchable being historic. But penn station
could use some renovations and so on. Hopefully it pushes for more alike projects.

Richard Kumi
Re: Article 2 Assignment 3
by Richard Kumi - Friday, March 25, 2016, 5:01 AM
Undertaking this project of building such a high standard train station is a step in the right
direction but i believe it also long overdue for decision makers to make proactive decisions
instead of reactive decisions.If this futuristic and very modern train station with all the fire,
earthquake proof technology had be in place before the 9/11, lives would not have been
lost in the station during the attack and the cost of the project would not have been this
high in the past.

Although this would serve well the interest of the NY public. other cities can emulate this
project before they are taken by a storm.

Article 3 Assignment 3
by Danny Martinez - Saturday, March 19, 2016, 2:40 PM
Practice Makes a Career

This article was written by Bernard J. Tyson, CEO of Kaiser Permanente. He is

telling the story about his first job as an intern in this company. He started as an intern
and with this he got a fulltime job in the same company. Tells how there he learned
everything he knows today with a mentor and other special people. With the years and
the experience he was promoted in different position, and today he is the CE of the
company that give him the opportunity of his first job. Mr. Tyson told this story to be an

example to the young people that are about to find their first job or their first experience
of internships. Today Kaiser Permanente is giving opportunity to hundreds of interns in
different areas to experience the job and learn more about the company. He says that
how he did it other people can do it and that is very simple, you have to practice the
profession that you chose.


Michael Failla
Re: Article 3 Assignment 3
by Michael Failla - Wednesday, March 23, 2016, 11:29 PM

This is the way many people make a career. Its all about when you get your opportunity,
even if an internship, to take full advantage of all resources around you to learn. And you
never know it could lead to a life long dream job you've been looking for. Some people
need a little kick to get going, usually around your college years or after graduation, and
they need a mentor to inspire them. I know I have had a few mentors in college and even
up to now, without them, I would not be where I am today, especially going to graduate
school. Ive always been pushed to never be satisfied and give everything I have in my
work. And I owe a lot of that to the mentors I had along the way like Bernard Tyson.

Richard Kumi
Re: Article 3 Assignment 3
by Richard Kumi - Friday, March 25, 2016, 4:26 AM
An intern with mentorship and s/he as protege from my opinion is the right thing to do
starting a career since first and foremost protege gets to know of the details first hand if
that is the profession s/he will like to get into. The intern experience the organizational
culture and the workforce demographics hence learning to work as a team player with
diverse perspectives. Learning is at best when it involves seeing, hearing, speaking and
doing making it the best approach for an intern and a mentor.

Goetsch, David L.; Davis, Stanley (2012-06-19). Quality Management for Organizational
Excellence: Introduction to Total Quality (Page 165). Pearson Education. Kindle Edition.