IBUSAWAT BAHAU

Ticket Id

Service ID

Reference

Aging

Priority

Created Date

1-13458711765
1-13460057325
1-13461245521
1-13462882657
1-13464492645
1-13465027912
1-13461854129
1-13467070640
1-13467176339
1-13467451344
1-13468113764
1-13468270903
1-13469073451
1-13469085364
1-13470393203
1-13470560798
1-13470924504
1-13472108669
1-13472741718
1-13473264683
1-13473938199
1-13474232487
1-13477978972
1-13478382046
1-13478909213

604552069
604548825
iza214
604546357
604552163
604549966
lml.85
604540152
adzuan95
604545352
604540700
tkpoh93
604541273
604542353
604541958
604540518
604541892
604547468
604548833
604541488
604548846
604545424
604552043
604544536
lan5454

kama887

0 Days 21 Hrs 16 Mins

0 Days 5 Hrs 35 Mins
0 Days 1 Hrs 53 Mins
0 Days 5 Hrs 9 Mins
0 Days 19 Hrs 57 Mins
0 Days 16 Hrs 18 Mins
0 Days 13 Hrs 18 Mins
0 Days 3 Hrs 22 Mins
0 Days 6 Hrs 12 Mins
0 Days 3 Hrs 57 Mins
0 Days 1 Hrs 31 Mins
0 Days 21 Hrs 7 Mins
0 Days 23 Hrs 22 Mins
0 Days 8 Hrs 18 Mins
1 Days 8 Hrs 17 Mins
1 Days 1 Hrs
1 Days 7 Hrs 34 Mins
0 Days 5 Hrs 29 Mins
1 Days 8 Hrs 28 Mins
0 Days 6 Hrs 34 Mins
0 Days 1 Hrs 19 Mins
0 Days 23 Hrs 6 Mins
1 Days 20 Hrs 42 Mins
0 Days 22 Hrs 29 Mins
0 Days 23 Hrs 33 Mins

P4
P4
P4
P4
P4
P4
P4
P4
P4
P2
P4
P4
P4
P4
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P4
P4
P4
P3
P3
P2
P2
P4
P4
P4

1/1/2016 2:59
1/1/2016 18:39
1/1/2016 19:51
1/1/2016 22:17
1/2/2016 1:41
1/2/2016 3:47
1/2/2016 6:12
1/2/2016 19:53
1/2/2016 21:29
1/2/2016 22:29
1/3/2016 0:05
1/3/2016 1:04
1/3/2016 6:59
1/3/2016 17:10
1/3/2016 17:48
1/3/2016 17:50
1/3/2016 17:51
1/3/2016 19:03
1/3/2016 19:43
1/3/2016 20:08
1/3/2016 21:17
1/3/2016 23:03
1/4/2016 0:38
1/4/2016 1:17
1/4/2016 1:28

604540460
fadila11
nss5074
athi9966
604541696
cjx94
604549225
cctradg
liza.55
604543568
lim5265
ts530

lgmbahau
ramli_j
604549258

Page 1 of 87

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BH
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BH
BH
BH
BH
BH

IBUSAWAT BAHAU
Ticket Id

Service ID

1-13479096739
1-13478986844
1-13479926295
1-13480655146
1-13481093689
1-13481110918
1-13481110967
1-13481138535
1-13482877168
1-13482429463
1-13483681719
1-13485012290
1-13484981426
1-13487914803
1-13487984905
1-13488096134
1-13488512143
1-13488995483
1-13489399263
1-13492599905
1-13492599995
1-13495770786
1-13495512592
1-13496163103
1-13496395009

604541475
604545522
yew6055
waikt
604544337
ckt888
604545904
604542667
gdexbhu
604543471
604544822
604541028
604541109
604541660
604546357
604544595
drmslink
s.lany72
604543444
chris145
neg_rest
604544036
sainsjps
ahkiew48
604547706

Reference
setmay71
604541229
604540993
604544635
ops75
604540301
cmf5420

nbtk5464
fadila11
604552144
604541694
604540497
604542475
604541364
604546650

Aging

Priority

Created Date

0 Days 19 Hrs 49 Mins

0 Days 21 Hrs 15 Mins
0 Days 17 Hrs 50 Mins
0 Days 19 Hrs 17 Mins
0 Days 19 Hrs 50 Mins
1 Days 7 Hrs 2 Mins
0 Days 14 Hrs 38 Mins
0 Days 4 Hrs 41 Mins
0 Days 4 Hrs 37 Mins
0 Days 6 Hrs 36 Mins
1 Days 3 Hrs
0 Days 8 Hrs 40 Mins
1 Days 1 Hrs 49 Mins
0 Days 23 Hrs 56 Mins
1 Days
1 Days 19 Hrs 28 Mins
0 Days 1 Hrs 52 Mins
1 Days 23 Hrs 43 Mins
0 Days 2 Hrs 44 Mins
5 Days 17 Hrs 36 Mins
4 Days 19 Hrs 19 Mins
0 Days 4 Hrs 21 Mins
1 Days 1 Hrs 43 Mins
1 Days 1 Hrs 10 Mins
0 Days 3 Hrs 8 Mins

P4
P4
P4
P4
P4
P4
P3
P4
P2
P4
P2
P4
P4
P4
P4
P3
P4
P4
P4
P2
P2
P4
P3
P2
P4

1/4/2016 1:28
1/4/2016 1:37
1/4/2016 4:35
1/4/2016 4:35
1/4/2016 6:26
1/4/2016 7:34
1/4/2016 7:46
1/4/2016 16:40
1/4/2016 18:18
1/4/2016 18:24
1/4/2016 18:39
1/4/2016 20:50
1/4/2016 21:19
1/4/2016 22:39
1/4/2016 22:39
1/4/2016 22:52
1/4/2016 23:58
1/5/2016 0:25
1/5/2016 0:38
1/5/2016 5:16
1/5/2016 5:23
1/5/2016 18:50
1/5/2016 19:13
1/5/2016 19:47
1/5/2016 19:47

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BH
BH
BH
BH
BH

IBUSAWAT BAHAU
Ticket Id

Service ID

Reference

Aging

Priority

Created Date

1-13497818773
1-13496343216
1-13498444403
1-13499217227
1-13500168539
1-13501722395
1-13503094324
1-13502299771
1-13503943924
1-13505922740
1-13506250390
1-13507792582
1-13511311021
1-13508709658
1-13511216574
1-13512183979
1-13512560961
1-13512447004
1-13512671526
1-13514930827
1-13514428790
1-13518547032
1-13519285923
1-13519654394
1-13520259053

604547275
604540742
ah-b
604544017
604547848
rompin99
604545073
604544909
jjaysan
604541063
604540810
604545061
604544822
604542028
604541178
604541581
604544120
lay6366
dom_nba
piah_40
syafiq32
604540254
604545054
604540302
604541028

mei7275

0 Days 6 Hrs 8 Mins

1 Days 34 Mins
1 Days 4 Hrs 12 Mins
2 Days 2 Hrs 32 Mins
0 Days 19 Hrs 17 Mins
0 Days 21 Hrs 46 Mins
1 Days 16 Mins
0 Days 19 Hrs 59 Mins
1 Days 11 Hrs 41 Mins
2 Days 4 Hrs 26 Mins
0 Days 7 Hrs 5 Mins
1 Days 3 Hrs 23 Mins
1 Days 28 Mins
0 Days 20 Hrs 59 Mins
0 Days 22 Hrs 57 Mins
0 Days 23 Hrs 54 Mins
0 Days 22 Hrs 45 Mins
1 Days 23 Hrs 10 Mins
0 Days 18 Hrs 12 Mins
1 Days 19 Hrs 53 Mins
0 Days 21 Hrs 11 Mins
0 Days 5 Hrs 51 Mins
0 Days 6 Hrs 14 Mins
2 Days 21 Hrs 24 Mins
1 Days 1 Hrs 1 Mins

P4
P4
P4
P4
P4
P3
P4
P4
P4
P3
P4
P4
P2
P4
P3
P4
P4
P2
P2
P4
P4
P2
P4
P3
P4

1/5/2016 21:04
1/5/2016 21:12
1/5/2016 22:34
1/5/2016 23:46
1/6/2016 0:32
1/6/2016 2:25
1/6/2016 3:30
1/6/2016 4:06
1/6/2016 5:54
1/6/2016 17:50
1/6/2016 18:32
1/6/2016 20:05
1/6/2016 23:17
1/6/2016 23:41
1/7/2016 0:03
1/7/2016 0:09
1/7/2016 0:23
1/7/2016 0:24
1/7/2016 1:21
1/7/2016 3:22
1/7/2016 5:11
1/7/2016 19:26
1/7/2016 20:10
1/7/2016 21:15
1/7/2016 22:20

604544372
kien
ghafar59
604540905
leets0
604546273
ong.72
ct.dayu
nziyah90

pok8888

604546366
604552189
604540492
604542237
loh.tf
prmium88

Page 3 of 87

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BH
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BH
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BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH

IBUSAWAT BAHAU
Ticket Id

Service ID

Reference

Aging

Priority

Created Date

1-13522658969
1-13522729956
1-13523446625
1-13527350248
1-13529428388
1-13529932355
1-13529458346
1-13532137090
1-13535819763
1-13537142641
1-13537839691
1-13538295889
1-13540011552
1-13542495147
1-13542080824
1-13543846432
1-13544228051
1-13543202006
1-13545112727
1-13551117325
1-13551850323
1-13554625742
1-13554916661
1-13554044116
1-13555220814

gskac860
604540691
604545054
604547405
604545679
lt.chong
mahsan99
604543528
604547928
604542028
604544909
604540102
604543490
tee5329
604542662
ops5216
604541273
604541463
604544028
604541922
604540927
604543403
ynn511
604540240
ocw5196

604543403
yen5340

0 Days 20 Hrs 57 Mins

0 Days 18 Hrs 45 Mins
0 Days 19 Hrs 23 Mins
0 Days 13 Hrs 5 Mins
0 Days 19 Hrs 26 Mins
0 Days 14 Hrs 43 Mins
0 Days 1 Hrs 10 Mins
0 Days 22 Hrs 11 Mins
0 Days 2 Hrs 24 Mins
0 Days 6 Hrs 18 Mins
0 Days 4 Hrs 11 Mins
0 Days 4 Hrs 53 Mins
2 Days 2 Hrs 42 Mins
0 Days 23 Hrs 33 Mins
0 Days 20 Hrs 27 Mins
0 Days 18 Hrs 37 Mins
0 Days 15 Hrs 33 Mins
0 Days 9 Hrs 1 Mins
0 Days 2 Hrs 35 Mins
0 Days 1 Hrs 14 Mins
0 Days 22 Hrs 43 Mins
1 Days 6 Hrs 32 Mins
0 Days 17 Hrs 11 Mins
2 Days 17 Hrs 15 Mins
0 Days 15 Hrs 49 Mins

P3
P4
P4
P4
P4
P2
P3
P4
P4
P4
P4
P4
P4
P4
P3
P4
P4
P4
P4
P2
P2
P3
P4
P4
P4

1/8/2016 1:34
1/8/2016 1:47
1/8/2016 4:03
1/8/2016 19:37
1/9/2016 1:57
1/9/2016 6:39
1/9/2016 17:16
1/9/2016 21:10
1/10/2016 18:13
1/10/2016 19:37
1/10/2016 20:05
1/10/2016 20:36
1/10/2016 22:25
1/11/2016 0:51
1/11/2016 0:58
1/11/2016 2:40
1/11/2016 4:52
1/11/2016 9:38
1/11/2016 16:38
1/11/2016 21:49
1/11/2016 22:40
1/12/2016 1:39
1/12/2016 2:48
1/12/2016 3:31
1/12/2016 5:26

zai_riah
604540849
604546722
ocw5196

abingo87
nga.01
604546240
rfklsgi1
604543530
lim5265
wpy336

gskac860
604541877
lc.thai
604543528

Page 4 of 87

Building
Id
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH

IBUSAWAT BAHAU
Ticket Id

Service ID

1-13556918443
1-13557711564
1-13557780162
1-13558484785
1-13559758129
1-13561791543
1-13563080576
1-13564274838
1-13563702653
1-13570599100
1-13578515395
1-13578502500
1-13578512293
1-13579298081
1-13580906853
1-13581318114
1-13581360782
1-13581592180
1-13582284460
1-13583340031
1-13583357028
1-13584330125
1-13585675849
1-13586478632
1-13586489490

604543781
604544492
604540810
604541813
604540576
meekuan1
604541233
604542846
604545590
dom_nba1
tee5329
604541264
mey9642
zakwanb
lej0523
yoke6398
liza6419
604542662
604547258
csong401
604541233
604543300
604543077
tee5329
6/1/5291

Reference

ct.dayu
thy1988
604541085
ll.wei
rafetang
604552190
604546240
narawifi
604542159
604540013
604543518
604541139
604546419
rfklsgi1
604542780
ll.wei

604546240
604548231

Aging

Priority

Created Date

0 Days 3 Hrs 55 Mins

0 Days 3 Hrs 44 Mins
0 Days 3 Hrs 15 Mins
0 Days 12 Hrs 34 Mins
1 Days 51 Mins
0 Days 11 Hrs 4 Mins
0 Days 11 Hrs 11 Mins
1 Days 21 Hrs 11 Mins
0 Days 23 Hrs 33 Mins
0 Days 11 Hrs 46 Mins
0 Days 16 Hrs 4 Mins
0 Days 15 Hrs 45 Mins
0 Days 4 Hrs 53 Mins
0 Days 4 Hrs 11 Mins
0 Days 4 Hrs 32 Mins
1 Days 23 Mins
0 Days 1 Hrs 16 Mins
0 Days 2 Hrs 31 Mins
0 Days 4 Hrs 48 Mins
0 Days 5 Hrs 33 Mins
0 Days 6 Hrs 27 Mins
0 Days 3 Hrs 34 Mins
0 Days 23 Hrs 16 Mins
0 Days 22 Hrs 31 Mins
0 Days 20 Hrs 40 Mins

P4
P4
P4
P4
P4
P4
P2
P1
P3
P2
P4
P4
P4
P4
P4
P4
P4
P3
P4
P4
P2
P4
P4
P4
P4

1/12/2016 16:52
1/12/2016 17:02
1/12/2016 17:30
1/12/2016 18:33
1/12/2016 19:28
1/12/2016 21:07
1/12/2016 22:57
1/13/2016 0:01
1/13/2016 0:23
1/13/2016 19:28
1/14/2016 4:17
1/14/2016 5:31
1/14/2016 16:14
1/14/2016 17:01
1/14/2016 17:39
1/14/2016 18:23
1/14/2016 18:28
1/14/2016 18:35
1/14/2016 19:13
1/14/2016 20:17
1/14/2016 20:21
1/14/2016 22:30
1/14/2016 23:27
1/15/2016 1:11
1/15/2016 2:05

Page 5 of 87

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Id
BH
BH
BH
BH
BH
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BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH

IBUSAWAT BAHAU
Ticket Id

Service ID

Reference

Aging

Priority

Created Date

1-13588228951
1-13587760224
1-13588393423
1-13587963395
1-13591733150
1-13591034714
1-13592545379
1-13592536763
1-13595191426
1-13601703129
1-13603482419
1-13606048603
1-13607346947
1-13607400846
1-13608527153
1-13610116792
1-13612192886
1-13613713403
1-13614470423
1-13615698501
1-13615823840
1-13617081661
1-13619704669
1-13620359373
1-13620671481

604552095
604541018
jpnathan
604542577
604546195
604541233
604541985
604542486
604548825
604541293
604542028
604541579
fnl5566
ykchen00
wkf019
604548857
604541771
604547070
604540159
604545679
kui-chan
ynn511
604541926
604542722
604541952

syabab85

0 Days 16 Hrs
1 Days 16 Hrs 48 Mins
0 Days 18 Hrs 23 Mins
0 Days 11 Hrs 58 Mins
0 Days 2 Hrs 26 Mins
0 Days 2 Hrs 35 Mins
0 Days 2 Hrs 10 Mins
0 Days 4 Hrs 14 Mins
1 Days 55 Mins
0 Days 2 Hrs 59 Mins
0 Days 23 Hrs 24 Mins
3 Days 4 Hrs 36 Mins
0 Days 17 Hrs 40 Mins
0 Days 17 Hrs 43 Mins
0 Days 7 Hrs 7 Mins
0 Days 4 Hrs 1 Mins
0 Days 2 Hrs 56 Mins
0 Days 2 Hrs 48 Mins
0 Days 1 Hrs 43 Mins
0 Days 2 Hrs 51 Mins
0 Days 7 Hrs 25 Mins
0 Days 11 Hrs 23 Mins
0 Days 18 Hrs 2 Mins
0 Days 15 Hrs 19 Mins
0 Days 15 Hrs 9 Mins

P4
P4
P4
P4
P3
P2
P4
P4
P4
P4
P4
P2
P4
P4
P4
P4
P4
P3
P4
P4
P4
P4
P4
P2
P4

1/15/2016 2:15
1/15/2016 2:18
1/15/2016 3:57
1/15/2016 9:36
1/15/2016 20:42
1/15/2016 21:44
1/15/2016 23:02
1/16/2016 19:07
1/16/2016 19:54
1/17/2016 20:28
1/17/2016 22:44
1/18/2016 1:15
1/18/2016 2:07
1/18/2016 5:10
1/18/2016 12:17
1/18/2016 17:09
1/18/2016 18:17
1/18/2016 19:28
1/18/2016 20:20
1/18/2016 21:53
1/18/2016 23:16
1/18/2016 23:22
1/19/2016 2:04
1/19/2016 3:36
1/19/2016 4:10

604545651
siewyi88
trueeye
ll.wei
yong_53
faz2486

604545473
604549716
604543304

hlw81

604549539
604541877
yhsiow
hdekiara
lai5023

Page 6 of 87

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Id
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BH
BH
BH
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BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH

IBUSAWAT BAHAU
Ticket Id

Service ID

Reference

Aging

Priority

Created Date

1-13623268533
1-13624704961
1-13625461763
1-13626574612
1-13625721737
1-13627268667
1-13630740602
1-13630169393
1-13630214247
1-13632158823
1-13632541445
1-13633506991
1-13634032647
1-13635046165
1-13637019641
1-13637773998
1-13638027243
1-13638805042
1-13639313941
1-13640177933
1-13642313361
1-13646180103
1-13646937935
1-13649860720
1-13651111208

604544551
604547612
angkasa3
waqiu-15
edmond13
604549572
fnl5566
604545679
604549462
sudin287
604543300
604548368
ong.72
604541154
604541549
604548098
604542523
604542028
604548739
choong98
eva5519
cctan78
angkasa3
ketkee
siva.53

lo.may

0 Days 5 Hrs 13 Mins

0 Days 3 Hrs 39 Mins
0 Days 2 Hrs 56 Mins
1 Days 22 Hrs 52 Mins
1 Days 1 Hrs 6 Mins
0 Days 2 Hrs 47 Mins
0 Days 18 Hrs 51 Mins
0 Days 17 Hrs 22 Mins
0 Days 18 Hrs 57 Mins
2 Days 17 Hrs 3 Mins
0 Days 6 Hrs 28 Mins
1 Days 9 Hrs 52 Mins
0 Days 6 Hrs 2 Mins
0 Days 4 Hrs 50 Mins
0 Days 8 Hrs 35 Mins
4 Days 23 Hrs 17 Mins
0 Days 10 Hrs 48 Mins
0 Days 21 Hrs 40 Mins
0 Days 20 Hrs 50 Mins
2 Days 6 Hrs 4 Mins
1 Days 3 Hrs 58 Mins
0 Days 13 Hrs 39 Mins
0 Days 6 Hrs 42 Mins
0 Days 23 Hrs
0 Days 20 Hrs 47 Mins

P4
P2
P2
P4
P4
P4
P4
P4
P4
P4
P4
P4
P3
P4
P4
P3
P4
P4
P4
P4
P4
P3
P2
P4
P4

1/19/2016 18:11
1/19/2016 19:46
1/19/2016 20:30
1/19/2016 21:27
1/19/2016 21:39
1/19/2016 23:34
1/20/2016 1:25
1/20/2016 2:46
1/20/2016 4:42
1/20/2016 4:55
1/20/2016 17:14
1/20/2016 17:20
1/20/2016 17:42
1/20/2016 19:02
1/20/2016 21:10
1/20/2016 22:21
1/20/2016 22:45
1/20/2016 23:16
1/21/2016 1:17
1/21/2016 1:36
1/21/2016 5:20
1/21/2016 19:41
1/21/2016 21:08
1/22/2016 0:09
1/22/2016 1:10

604542209
604552180
604547903
luen.hao
604545473
airin99
604542396
ahlai_88
604541063
chu_way
kania_my
mee_73
fock-eng
yungern
604547698
604540988
604548131
604542209
604543330
604548539

Page 7 of 87

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Id
BH
BH
BH
BH
BH
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BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH

IBUSAWAT BAHAU
Ticket Id

Service ID

Reference

Aging

Priority

Created Date

1-13650921861
1-13652286991
1-13654880754
1-13652477165
1-13656507244
1-13653717113
1-13656803334
1-13658106416
1-13659261984
1-13659188901
1-13659900193
1-13661675012
1-13662736396
1-13666540596
1-13667233360
1-13669986098
1-13673768064
1-13675516713
1-13675313201
1-13677157856
1-13681743051
1-13685988690
1-13686613540
1-13688144852
1-13687252496

dr-sai
604540988
darramm
liza6419
604543348
chong305
lml.85
604540581
eva5519
sazleen7
604545823
haeway8
chris145
604540649
604545432
szaidah8
604548955
fantasy0
604542615
604542648
604540735
ckt888
lok5306
lml.85
604545893

604545430
eva5519
604546388
604546419
mamak01
604545142
604541696
bb81
604540988
604541914

1 Days 19 Hrs 39 Mins

0 Days 4 Hrs 47 Mins
0 Days 2 Hrs 15 Mins
0 Days 23 Hrs 31 Mins
0 Days 18 Hrs 41 Mins
1 Days 20 Hrs 55 Mins
0 Days 4 Hrs 6 Mins
1 Days 2 Hrs 34 Mins
0 Days 14 Hrs 18 Mins
0 Days 13 Hrs 42 Mins
0 Days 2 Hrs 56 Mins
0 Days 21 Hrs 22 Mins
0 Days 20 Hrs 53 Mins
0 Days 2 Hrs 33 Mins
0 Days 4 Hrs 58 Mins
0 Days 17 Hrs 56 Mins
0 Days 20 Hrs 54 Mins
0 Days 16 Hrs 26 Mins
1 Days 16 Hrs 42 Mins
0 Days 14 Hrs 48 Mins
0 Days 2 Hrs 48 Mins
1 Days 11 Mins
0 Days 23 Hrs 54 Mins
1 Days 2 Hrs 3 Mins
0 Days 18 Hrs 26 Mins

P3
P4
P4
P4
P3
P4
P4
P4
P4
P4
P3
P3
P2
P4
P3
P3
P4
P4
P4
P4
P2
P4
P4
P4
P2

1/22/2016 1:17
1/22/2016 17:33
1/22/2016 20:21
1/22/2016 21:18
1/23/2016 1:38
1/23/2016 2:02
1/23/2016 16:53
1/23/2016 20:28
1/24/2016 6:54
1/24/2016 7:50
1/24/2016 19:06
1/24/2016 22:23
1/24/2016 22:28
1/25/2016 17:32
1/25/2016 18:06
1/25/2016 23:18
1/26/2016 1:33
1/26/2016 3:13
1/26/2016 5:03
1/26/2016 16:48
1/26/2016 20:23
1/27/2016 0:53
1/27/2016 1:50
1/27/2016 2:11
1/27/2016 2:12

604545993
604540497
chai3341
smraj
604541987
tbc_90
604546633
ttyong73
ainur86
pz_111
604544635
604544514
604541696

Page 8 of 87

Building
Id
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH

IBUSAWAT BAHAU
Ticket Id

Service ID

Reference

Aging

Priority

Created Date

1-13687207443
1-13689121076
1-13689309793
1-13692134053
1-13692954189
1-13693372344
1-13693368135
1-13694494927
1-13695507210
1-13696187514
1-13702267807
1-13697867659
1-13701360688
1-13702182854
1-13703593075
1-13708048744
1-13709586091
1-13712654726
1-13716101141
1-13718659300

ykchen00
lee.anni
604540801
604549131
syabab85
604541935
604542198
604547597
chm.95
wng.moy7
604543300
604540782
hoteler1
peilie8
leo123
mei011
604541081
hjnahu
604545899
604549004

604549716
604542493
yancheng
tmm64
604552095

1 Days 8 Hrs 40 Mins

0 Days 19 Hrs 9 Mins
0 Days 6 Hrs 28 Mins
0 Days 4 Hrs 55 Mins
0 Days 18 Hrs 46 Mins
0 Days 3 Hrs 27 Mins
0 Days 3 Hrs 41 Mins
0 Days 4 Hrs 57 Mins
0 Days 20 Hrs 54 Mins
0 Days 14 Hrs 40 Mins
0 Days 2 Hrs 17 Mins
0 Days 15 Hrs 38 Mins
0 Days 5 Hrs 43 Mins
0 Days 6 Hrs 16 Mins
0 Days 10 Hrs 53 Mins
0 Days 17 Hrs 37 Mins
0 Days 13 Hrs 25 Mins
1 Days 5 Hrs 15 Mins
0 Days 4 Hrs 37 Mins
0 Days 3 Hrs 11 Mins

P4
P4
P4
P4
P4
P3
P4
P4
P4
P4
P4
P4
P3
P4
P4
P4
P4
P4
P2
P3

1/27/2016 5:55
1/27/2016 8:00
1/27/2016 18:22
1/27/2016 19:05
1/27/2016 19:48
1/27/2016 20:11
1/27/2016 20:22
1/27/2016 21:22
1/27/2016 23:31
1/27/2016 23:56
1/28/2016 18:02
1/28/2016 5:45
1/28/2016 17:46
1/28/2016 17:57
1/28/2016 19:46
1/29/2016 1:33
1/29/2016 6:48
1/29/2016 19:20
1/30/2016 19:53
1/31/2016 16:52

azmi-yah
604544642
604542077
cyc_65
604553308
604541081
604547331
604541193
peilie8
604543229

Page 9 of 87

Building
Id
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH
BH

Repeat
Report
0
0
0
0
0
0
0
0
0
0
1
1
0
5
0
0
0
0
0
0
0
0
0
0
0

DAT
Code
POE
DEL
STX
DEL
POE
DEL
STX
DEL
STX
DEL
DEL
STX
POE
DEL
DEL
DEL
DEL
DEL
DEL
DEL
DEL
DEL
DEL
DEL
STX

Page 10 of 87

Repeat
Report
0
0
0
0
1
0
0
0
0
0
0
0
0
0
1
0
0
0
1
0
0
0
0
0
0

DAT
Code
DEL
POE
STX
STX
DEL
STX
DEL
DEL
POE
DEL
KTS
DEL
DEL
DEL
DEL
DEL
STX
STX
DEL
STX
POE
DEL
POE
STX
DEL

Page 11 of 87

Repeat
Report
0
0
0
0
0
0
0
0
0
0
1
0
1
0
0
0
0
0
1
0
0
0
0
0
1

DAT
Code
DEL
DEL
POE
DEL
DEL
STX
DEL
DEL
POE
POE
DEL
POE
KTS
DEL
DEL
DEL
DEL
POE
POE
POE
STX
POE
DEL
POE
DEL

Page 12 of 87

Repeat
Report
0
0
1
1
0
1
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0

DAT
Code
POE
DEL
DEL
DEL
DEL
POE
POE
DEL
DEL
DEL
DEL
DEL
POE
POE
POE
STX
POE
DEL
DEL
DEL
DEL
POE
STX
DEL
STX

Page 13 of 87

Repeat
Report
0
0
2
0
0
0
0
0
0
0
1
0
0
0
0
0
0
1
0
0
0
0
0
2
0

DAT
Code
DEL
DEL
DEL
DEL
DEL
STX
CTX
KTS
DEL
POE
POE
POE
STX
POE
STX
STX
STX
POE
DEL
POE
CTX
DEL
DEL
POE
POE

Page 14 of 87

Repeat
Report
0
0
1
0
0
0
0
0
1
0
0
1
0
0
0
0
0
0
0
1
0
1
0
0
0

DAT
Code
DEL
DEL
POE
DEL
DEL
CTX
POE
POE
DEL
DEL
DEL
DEL
POE
POE
STX
DEL
DEL
DEL
DEL
DEL
POE
STX
DEL
DEL
POE

Page 15 of 87

Repeat
Report
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0

DAT
Code
DEL
DEL
POE
STX
STX
DEL
POE
DEL
DEL
STX
DEL
POE
POE
DEL
DEL
POE
POE
DEL
POE
STX
STX
STX
POE
STX
STX

Page 16 of 87

Repeat
Report
0
0
0
0
0
0
1
0
1
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0

DAT
Code
POE
DEL
POE
STX
DEL
STX
STX
DEL
STX
STX
DEL
POE
STX
DEL
DEL
STX
DEL
STX
DEL
POE
DEL
STX
STX
STX
DEL

Page 17 of 87

Repeat
Report
1
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0

DAT
Code
POE
STX
DEL
POE
STX
DEL
DEL
DEL
POE
STX
DEL
DEL
STX
POE
STX
STX
POE
STX
DEL
DEL

Page 18 of 87

Remarks
CHANGE DP PIN PAIR 7-TROS AZAM
CHANGED DROPWIRE 3 SPAN-AZAM
Splitter pelanggan salah sambung by TROS Anep
CHANGED JUMPER WIRE BY TROS AZAM
CHANGED DROPWIRE 4 SPAN..-TROS
ADVISE CUSTOMER IW FAULT. -TROS AZAM
CUSTOMER INFORM THEIR LINE O. K.. NO FAULT FOUND ... TROS AZAM
CUSTOMER SOCKET FAULT.TESTED LAST POINT O.K.--TROS AZAM
CHANGE DP PIN PAIR 7.. -TROS AZAM
RJ11 fault..changed and tested last point o.k.- TROS AZAM
CHANGED JUMPER WIRE BY TROS AZAM
CHANGE NEW. SET MODEM BY TROS MIROL SYAFIQ
TESTED LAST POINT O.K..BUT CUSTOMER REFUSE TO ENTER THEIR HOUSE..-TROS MIROL SYAFIQ
TESTED LAST POINT O. K... ADVISE IW FAULT BY MIROL SYAFIQ
CUSTOMER IW FAULT... TESTED LAST POINT O. K.. -TROS RIDZUAN MAZLAN
CHANGE DROPWIRE 2 SPAN... -TROS RIDZUAN MAZLAN
CHANGE DP PIN PAIR 5.. ASAL 3.. TROS MIROL
CUSTOMER INFORM THEIR LINE O. K... -MIROL SYAFIQ
TESTED LAST POINT O.K...ADVISE CUSTOMER SOCKET FAULT--TROS RIDZUAN MAZLAN
CHANGE DROPWIRE 1 SPAN. -TROS MIROL
CHANGED CAB ARRESTOR .(ARRESTOR FAULT BY LIGHTNING ) -TROS MIROL SYAFIQ
CHANGED RJ11.. RJ11 DAMAGE. -TROS RIDZUAN MAZLAN
REJOIN DROPWIRE-TROS AZAM
CHANGE DP PIN PAIR 5. FROM PAIR 3.. -TROS MIROL
CUSTOMER INFORM THEIR LINE O. K.. -TROS MIROL

Page 19 of 87

Remarks

REJOIN DROPWIRE WITH CONNECTOR-RIDZUAN MAZLAN

REJOIN DROPWIRE BY TROS RIDZUAN MAZLAN
TESTED LAST POINT O. K.. ADVISE CUSTOMER MODEM FAULT.. ---TROS MIROL SYAFIQ
CUSTOMER MODEM FAULT-TROS RIDZUAN
TESTED LAST POINT O. K.. CUSTOMER BEHAVIOR.. -TROS RIDZUAN MAZLAN
ADVISE CUSTOMER MODEM FAULT. TESTED LAST POINT O. K.. -TROS MIROL SYAFIQ
FUSE BURN BY LIGHTENING... CHANGED CAB FUSE.. -RIDZUAN MAZLAN
CUSTOMER INFORM THEIR LINE O. K.. TESTED LAST POINT O. K.. -TROS RIDZUAN MAZLAN
CHANGED NEW SET MODEM BY TROS RIDZUAN MAZLAN
CUSTOMER INFORM THEIR LINE O. K NO FAULT FOUND-TROS MIROL SYAFIQ
Keyphone pelanggan rosak by TROS Norsyafiq
TESTED LAST POINT O.K..NO FAULT FOUND..CUSTOMER INFORM THEIR LINE O.K...-TROS MIROL SYAFIQ
REJOIN DROPWIRE BY TROS MIROL SYAFIQ
REJOIN DROPWIRE BY TROS MIROL
CHANGED DP PIN PAIR 7.. From pair 5.. -MIROL
REJOIN DROPWIRE -TROS MIROL SYAFIQ
RECONFIGURE MODEM BY TROS MIRO
RE CONFIGURE MODEM BY TROS MIROL SYAFIQ
CAB ARRESTOR FAULT.. CHANGED CAB ARRESTOR BY TROS RIDZUAN MAZLAN
Customer use tv box Android box using coverage wifi. Tested last point o.k..SNR download 24 upload 11, Speed download 8029kbps
TESTED LAST POINT O.K..ADVISE CUSTOMER MODEM FAULT. TROS AZAM
CAB ARRESTOR FAULT BY LIGHTNING.. CHANGED NEW
CUSTOMER INFORM THEIR LINE O. K... NO FAULT FOUND.. -TROS MIROL SYAFIQ
CUSTOMER MODEM FAULT. TESTED LAST POINT O. K... -TROS MIROL SYAFIQ
REJOIN DROPWIRE BY TROS MIROL SYAFIQ

Page 20 of 87

Remarks

CUSTOMER INFORM THEIR LINE O. K.. NO FAULT FOUND... TROS AZAM

CHANGED ESIDE 126 BY TROS MIROL SYAFIQ
RESET PORT BY TROS AZAM
Rejoin dropwire by TROS RIDZUAN MAZLAN
ARRESTOR CAB FAULT.. CHANGED BY TROS MIROL SYAFIQ
RECONFIGURE MODEM BY TROS AZAM
TESTED LAST POINT O.K..SPLITTER FAULT. ADVISE SUB TO CHANGED SPLITTER-TROS MIROL SYAFIQ
CHANGED DP PIN PAIR 9 FROM 7 BY TROS. AZAM
TESTED LAST POINT O. K... ADVISE CUST SPLITTER FAULT.. -TROS AZAM
CHANGED DP PIN PAIR 7 FROM 2..-TROS AZAM
CHANGE PORT BECAUSE FAULT BY TROS MIROL
Change DP pin pair 1 from 2
TESTED LAST POINT OK..ADVISE CUSTOMER KEYPHONE FAULT..-TROS RIDZUAN MAZLAN
TESTED LAST POINT DROPWIRE O.K...ADVISE CUSTOMER IW FAULT..-TROS ERENG
CHANGED JUMPER WIRE BY TROS RIDZUAN MAZLAN
TESTED LAST POINT O.K..ADVISE CUSTOMER IW FAULT..-TROS AZAM
REJOIN DROPWIRE BY TROS RIDZUAN MAZLAN
NO FAULT FOUND BY TROS AZAM.CUSTOMER INFORM THEIR LINE O.K
TESTED LAST POINT O.K...NO FAULT FOUND BY TROS RIDZUAN MAZLAN...GETS SPEED DOWNLOAD READING 1.05Mbps...UPLOAD 0.5
TESTED LAST POINT O.K..ADVISE CUSTOMER IW FAULT..-TROS AZAM
CHANGED DP PIN PAIR 7 FROM 2..advise customer iw problem.-TROS RIDZUAN MAZLAN
RESET PORT BY TROS AZAM
CUSTOMER INFORM THEIR LINE O.K AND NOT CREATED REPORT FOR ANY PROPLEM.NO FAULT FOUND-TROS AZAM
CHANGED DP 76 pair 3...TROS RIDZUAN MAZLAN
CHANGED DROPWIRE 1 SPAN.-TROS AZAM

Page 21 of 87

Remarks
CHANGED DP 56 PAIR 1 AND PORT 182 FROM 52-TROS RIDZUAN MAZLAN
RJ11 missing..Rejumper wire by TROS RIDZUAN MAZLAN
CHANGED DP TO 56 pair 1 from pair 9.-TROS AZAM
CHANGED DP PIN PAIR 8 FROM 7-TROS RIDZUAN MAZLAN
TESTED LAST POINT DROPWIRE O.K..ADVISE CUSTOMER IW FAULT.-TROS SYAFIQ MAZLAN
TESTED LAST POINT O.K...ADVISE CUSTOMER MODEM FAULT..-TROS AZAM
NO FAULT FOUND...CUSTOMER INFORM THEIR LINE O.K..-TROS AZAM
PAIR 3 CHANGED TO PAIR 7-TROS RIDZUAN MAZLAN
Rejoin dropwire by TROS RIDZUAN MAZLAN
TESTED LAST POINT DROPWIRE OK..ADVISE CUSTOMER IW FAULT-TROS MIRUL SYAFIQ
CHANGED DP PIN PAIR 6 FROM PAIR 9-TROS MIRUL SYAFIQ
Changed DP pin pair 8 from pair 2..-TROS RIDZUAN MAZLAN
Pelanggan inform line dah ok by TROS Iwan
TESTED LAST POINT DROPWIRE OK..ADVISE CUSTOMER IW FAULT..- TROS AZAM
RJ11 wrong join..Normalize wiring by TROS RIDZUAN MAZLAN
TESTED LAST POINT O.K..ADVISE CUSTOMER SPLITTER FAULT..TROS RIDZUAN MAZLAN
TESTED LAST POINT DROPWIRE OK.ADVISE CUSTOMER IW FAULT-TROS AZAM
CHANGED PAIR 7 FROM PAIR 5-Tros AZAM
CHANGED DROPWIRE 2 SPAN BY TROS RIDZUAN MAZLAN
NO FAULT FOUND.CUSTOMER INFORM THEIR LINE O.K.-TROS RIDZUAN MAZLAN
Tested line ok. Customer inform tiada buat report by TROS Norsyafiq
Drop wire loop di soket by TROS Norsyafiq
Reconfigure modem by TROS Norsyafiq
Telefon faulty no warranty by TROS Iwan
Reconfigure modem by TROS Norsyafiq

Page 22 of 87

Remarks
Tukar fius cabinet by TROS Norsyafiq
Tukar sa dari pr 9 ke pr 4 by TROS Norsyafiq
Tukar sa dari pr 8 ke pr 4 by TROS Norsyafiq
Tukar sa pr 5 by TROS Norsyafiq
CHANGED TEL SET ..-TROS MIRUL SYAFIQ
Modem pelanggan rosak no warranty by TROS Norsyafiq
CUSTOMER INFORM THEIR LINE O.K. NO FAULT FOUND-TROS MIRUL SYAFIQ
Changed rj11 because fault.Tested line o.k- TROS RIDZUAN MAZLAN
CHANGED CAB FUSE-TROS RIDZUAN MAZLAN
Reconfigure modem by TROS
Reconfigure modem by TROS Iwan
CHANGED DP PIN PAIR 10..From pair 7..TROS AZAM
Pelanggan inform line dah ok by TROS Azam
RECONFIGURE MODEM-TROS AZAM
TESTED LAST POINT DROPWIRE O,K.ADVISE CUSTOMER IW FAULT...-TROS RIDZUAN MAZLAN
No fault found and tested last point o.k...customer want to cancel report-TROS MIRUL SYAFIQ
Reconfigure modem by TROS Azam
Changed cab fuse.- TROS RIDZUAN MAZLAN
CHANGED DROPWIRE 3 SPAN.TROS RIDZUAN MAZLAN
CHANGED DP PIN PAIR 4..FROM PAIR 5-TROS AZAM
CHANGED ESIDE 284-TROS RIDZUAN MAZLAN
NO FAULT FOUND..CUSTOMER INFORM THEIR LINE O.K...-TROS AZAM
TESTED LAST POINT O.K.ADVISE CUSTOMER MODEM FAULT-TROS MIRUL SYAFIQ
TESTED LAST POINT DROPWIRE O.K..ADVISE CUSTOMER IW FAULT..-TROS MIRUL SYAFIQ.
TESTED LAST POINT O.K..ADVISE CUSTOMER MODEM FAULTY-TROS MIRUL SYAFIQ

Page 23 of 87

Remarks

CUSTOMER INFORM THEIR LINE O.K...NO FAULT FOUND..-MIRUL SYAFIQ

Tukar telefon by TROS Norsyafiq
Advise customer splitter fault-TROS MIRUL SYAFIQ
CHAGED DROPWIRE 1 span..-TROS MIRUL SYAFIQ
NO FAULT FOUND.CUSTOMER INFORM THEIR LINE O.K.- CHANNEL INTERMITTENT FAULT..- TROS MIRUL SYAFIQ
ESIDE INTERMITTENT FAULT..CHANNEL PROBLEM..CUSTOMER INFORM THEIR LINE O.K..- TROS MIRUL SYAFIQ
TESTED LAST POINT O.K.. CUSTOMER RJ11 DAMAGED.-TROS MIRUL SYAFIQ
NO FAULT FOUND.TESTED LAST POINT O.K..SATISFIED BY CUSTOMER-TROS ANEP
CUSTOMER INFORM THEIR LINE O.K..NO FAULT FOUND BY TROS AZAM
REJOIN DROPWIRE WITH CONNECTOR..-TROS AZAM
TESTED LAST POINT DROPWIRE O.K..BUT CUSTOMER NOT AVAILABLE AND UNREACHABLE...ADVISE SUB TO CALL BACK.-TROS AZAM
TESTED LAST POINT O.K...CUSTOMER BEHAVOR ...IW FAULT-TROS AZAM
TESTED LAST POINT DROPWIRE O.K..ADVISE CUST IW FAULT- TROS AZAM
RJ11 FAULTY.CHANGED RJ11 AND TESTED LAST POINT O.K BY TROS RIDZUAN MAZLAN
RECONFIGURE MODEM BY TROS AZAM
CHANGED DROPWIRE 1 SPAN.-TROS AZAM
CHANGED DROPWIRE 1 SPAN-TROS RIDZUAN MAZLAN
TESTED LAST POINT O.K..NO FAULT FOUND BY TROS RIDZUAN MAZLAN
THIRDPARTY REPORT...NO FAULT FOUND BY TROS AZAM
CHAGED ARRESTOR CAB..-TROS RIDZUAN MAZLAN
recomfigure nodem by TROS Azam
CUSTOMER INFORM THEIR LINE O.K..NO FAULT FOUND...-TROS AZAM
TESTED LAST POINT O.K.,ADVISE CUSTOMER MODEM FAULT...-TROS MIRUL SYAFIQ
CHANGED DP PIN PAIR 6 FROM PAIR 8..-TROS MIRUL
CHANGED ESIDE TO 115 FROM 114 and advise iw fault..-TROS RIDZUAN MAZLAN

Page 24 of 87

Remarks
TESTED LAST POINT O.K..NO FAULT FOUND-TROS MIRUL SYAFIQ
TESTED LAST POINT O.K...ADVISE CUSTOMER KEYPHONE FAULT.-TROS MIRUL SYAFIQ
TESTED LAST POINT O.K...NO FAULT FOUND..-TROS RIDZUAN MAZLAN
ADVISE CUSTOMER SOCKET FAULT..-TROS AZAM
NO FAULT FOUND...TESTED LAST POINT O.K..-TROS AZAM
REJOIN DROPWIRE BY TROS RIDZUAN MAZLAN.CUSTOMER NOT AVAILABLE AND UNREACHABLE
CUSTOMER BEHAVIOR...TESTED LAST POINT DROPWIRE O.K...IW FAULT, ADVISE SUB-TROS AZAM
CHANGED DP PIN PAIR 8- TROS MIRUL SYAFIQ
TESTED LAST POINT O.K..ADVISE CUSTOMER MODEM FAULT-TROS MIRUL SYAFIQ
CHANGED MODEM AND RECONFIGURE,-TROS MIRUL
IW FAULT..TESTED LAST POINT DROPWIRE GETTING CLEAR TONE..-TROS AZAM
CHANGED JUMPER WIRE BY TROS AZAM
CHANGED DP PIN PAIR 4 FROM 7..-TROS AZAM
ADVISE CUSTOMER SOCKET FAULT-TROS AZAM
TESTED LAST POINT O.K...ADVISE CUSTOMER IW FAULT..-TROS MIRUL SYAFIQ
tested Line ok...in coming out going ok...attd by tros azam
CUSTOMER PHONE FAULTY-TROS MIRUL SYAFIQ
TESTED LAST POINT DROPWIRE O.K..ADVISE CUSTOMER IW FAULT-TROS AZAM
CHANGED TEL SET-TROS AZAM
Tested last point ok....pelanggan minta appt. Sabtu 30/1/16 by TROS Azam
CHANGED PORT BY TROS AZAM
CHANGED PORT BY TROS AZAM
TESTED LAST POINT O.K..RECONFIGURE MODEM BY TROS AZAM
CHANGED PORT BY TROS AZAM
TESTED LAST POINT DROPWIRE O.K BY TROS AZAM. ADVISE IW FAULT

Page 25 of 87

Remarks
RECONFIGURE MODEM BY TROS AZAM
CHANGED DP PIN PAIR 9 FROM 7- TROS MIRUL SYAFIQ
TESTED LAST POINT OK..CUSTOMER MODEM FAULT. WIFI PROBLEM..-TROS AZAM
Reconfigure modem by TROS Azam
Customer soket adv sub by TROS Azam
RECONFIGURE MODEM BY TROS RIDZUAN MAZLAN
RECONFIGURE MODEM BY TROS AZAM
TESTED LAST POINT DROPWIRE O.K..CUSTOMER NOT AVAILABLE AND INFORM THEIR SOCKET PROBLEMS..APPT WITH CUSTOMER
Changed DP To DP 120 pair 5..-TROS RIDZUAN MAZLAN
CHANGED NEW SET MODEM BY TROS RIDZUAN MAZLAN
CHANGED CAB ARRESTOR.TESTED LAST POINT O.K..TROS RIDZUAN MAZLAN
customer RJ11 rosak....tested last point ok..attd by tros azam
tested Line ok...last point ok....attd by tros azam
rejoint dw tested in coming out going ok attd by tros azam
customer wiring...tested last point ok....attn by tros azam
RECONFIGURE SPEED TO 8Mbps..TROS AZAM
Wiring faulty adv sub by TROS Norsyafiq
TESTED LAST POINT O.K..NO FAULT FOUND. SATISFIED BY CUSTOMER. TROS MIRUL SYAFIQ
Rejoin dropwire by TROS AZAM
REJOIN DROPWIRE BY TROS MIRUL SYAFIQ
TESTED LAST POINT O.K..TEL FAULT NO WARRANTY-TROS MIRUL SYAFIQ
RESET PORT BY TROS AZAM
TESTED LAST POINT O.K..NO FAULT FOUND BY TROS AZAM
RECONFIGURE PORT BY MCC-TROS RIDZUAN MAZLAN
CHANGED DROPWIRE 2 SPAN..-TROS RIDZUAN MAZLAN

Page 26 of 87

Remarks

TESTED INTERNET LINE O.K..NO FAULT FOUND BY TROS RIDZUAN MAZLAN.CUSTOMER BEHAVIOR ADVISE SUB TO CALL BACK IF HAV
TESTED LAST POINT O.K..NO FAULT FOUD BY TROS RIDZUAN MAZLAN
CHANGED DP PIN PAIR 2-TROS AZAM
TESTED LAST POINT DROPWIRE O.K..ADVISE IW FAULT..-TROS RIDZUAN MAZLAN
RECONFIGURE MODEM BY TROS RIDZUAN MAZLAN
CHANGED DROPWIRE 1 SPAN..TROS AZAM
Advise customer socket fault-TROS RIDZUAN MAZLAN
CWL..NO FAULT FOUND-TROS RIDZUAN MAZLAN
TESTED LAST POINT O.K.CUSTOMER MODEM NO WARRANTY- TROS MIRUL SYAFIQ
TESTED LAST POINT O.K. NO FAULT FOUND BY TROS AZAM
IW FAULT..CUSTOMER BEHAVIOR-TROS AZAM
TESTED LAST POINT DROPWIRE O.K..IW FAULT-TROS RIDZUAN MAZLAN
Tukar modem by TROS Iwan
Tukar sa pr 9 & reconfigure modem by TROS Iwan
CHANGED DP PIN PAIR 9 FROM 7 AND RECONFIGURE MODEM BY TROS RIDZUAN MAZLAN
Tukar sa pr 1 by TROS Norsyafiq
Customer inform line dah ok by TROS Noesyafiq
APPT WITH CUSTOMER TOMORROW AT 10:00AM...TESTED LAST POINT DROPWIRE OK.ADVISE CUSTOMER IW FAULT.ATTEND BY TROS
CHANGED TEL SET BY TROS MIRUL SYAFIQ
tukar d/w 1 spn ..tested in coming out going ok...attn by mirul

Page 27 of 87

IBUSAWAT KUALA PILAH

Ticket Id

Service ID

1-13458513771
1-13457963804
1-13457964005
1-13457964104
1-13457964194
1-13458283382
1-13458700217
1-13460829167
1-13460666200
1-13461595134
1-13467545734
1-13469074814
1-13468581373
1-13469163419
1-13470153382
1-13470307030
1-13470623560
1-13470623653
1-13471430315
1-13471637683
1-13472610827
1-13472630116
1-13472549154
1-13472180331
1-13472791874

604811541
604815807
604841436
604814125
604810879
604819842
604814496
604816398
604814526
wongkw88
604811561
604812313
604817027
kak_min
604815367
604814316
604811079
604811115
604816424
604810187
lcm7671
604842311
lpweong
604842887
604813912

Reference

ngky927
normab1
dean6398
n.hysham
604815102
luq.66
rsmi5020
aziz.i
604811419
jun_1972
edwinctf
zmd56
kooi6112
anie1310
604812091
604842725

Aging

Priority

Created Date

0 Days 2 Hrs 27 Mins

1 Days 1 Hrs 59 Mins
0 Days 23 Hrs 36 Mins
0 Days 19 Hrs 24 Mins
4 Days 32 Mins
0 Days 20 Hrs 51 Mins
0 Days 18 Hrs 31 Mins
0 Days 1 Hrs 30 Mins
0 Days 5 Hrs 49 Mins
0 Days 22 Hrs 49 Mins
0 Days 2 Hrs 57 Mins
1 Days 18 Hrs 42 Mins
0 Days 15 Hrs 38 Mins
0 Days 13 Hrs 38 Mins
0 Days 6 Hrs 29 Mins
0 Days 8 Hrs 21 Mins
0 Days 7 Hrs 7 Mins
0 Days 7 Hrs 5 Mins
0 Days 5 Hrs 10 Mins
1 Days 1 Hrs 49 Mins
1 Days 5 Hrs 24 Mins
1 Days 37 Mins
0 Days 8 Hrs 47 Mins
1 Days 1 Hrs 33 Mins
3 Days 2 Hrs 15 Mins

P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P2
P4
P4

1/1/2016 0:11
1/1/2016 0:56
1/1/2016 1:22
1/1/2016 1:35
1/1/2016 1:53
1/1/2016 2:12
1/1/2016 3:08
1/1/2016 20:25
1/1/2016 21:56
1/1/2016 23:10
1/2/2016 21:50
1/3/2016 7:14
1/3/2016 9:08
1/3/2016 10:10
1/3/2016 17:09
1/3/2016 17:28
1/3/2016 17:38
1/3/2016 17:41
1/3/2016 18:36
1/3/2016 18:48
1/3/2016 19:46
1/3/2016 19:49
1/3/2016 19:49
1/3/2016 19:57
1/3/2016 20:03

Page 28 of 87

IBUSAWAT KUALA PILAH

Ticket Id

Service ID

1-13473822696
1-13473739856
1-13474222044
1-13475612197
1-13476110695
1-13475856107
1-13476391290
1-13477033951
1-13475253183
1-13478442823
1-13478863212
1-13480402676
1-13479263560
1-13481969043
1-13481969102
1-13478026416
1-13482275860
1-13482288233
1-13482645453
1-13482971817
1-13484050878
1-13484389244
1-13484834955
1-13484737241
1-13488065386

604817135
604811752
dckp
604818259
604817788
604815534
604814166
604843545
604814202
604810151
604842459
604810277
admi.800
604813561
604812934
604813016
604842051
604814832
604818402
604818872
604814527
604812264
604816205
604819658
604842890

Reference
arif_f92
604812387
zuri2009
604814155

nizam_22
riba_75
faiz2077
604810435
lpp_kp

jslim_96
shem2002

rmlh0214

Aging

Priority

Created Date

2 Days 3 Hrs 29 Mins

1 Days 5 Hrs 12 Mins
0 Days 23 Hrs 22 Mins
0 Days 23 Hrs 16 Mins
1 Days 4 Hrs 19 Mins
1 Days 5 Hrs 6 Mins
1 Days 23 Hrs 2 Mins
3 Days 4 Hrs 27 Mins
2 Days 2 Hrs 14 Mins
1 Days 1 Hrs 34 Mins
0 Days 20 Hrs 30 Mins
0 Days 23 Hrs 18 Mins
0 Days 18 Hrs 55 Mins
0 Days 5 Hrs 23 Mins
0 Days 3 Hrs 36 Mins
0 Days 4 Hrs 37 Mins
2 Days 11 Hrs 11 Mins
0 Days 4 Hrs 57 Mins
0 Days 4 Hrs 23 Mins
1 Days 9 Hrs 6 Mins
2 Days 3 Hrs 11 Mins
1 Days 2 Hrs 27 Mins
1 Days 1 Hrs 39 Mins
1 Days 1 Hrs 37 Mins
0 Days 21 Hrs 14 Mins

P4
P4
P4
P4
P4
P4
P3
P4
P4
P4
P4
P4
P4
P2
P2
P3
P4
P4
P4
P4
P4
P4
P3
P2
P4

1/3/2016 20:38
1/3/2016 20:48
1/3/2016 21:14
1/3/2016 22:59
1/3/2016 23:12
1/3/2016 23:26
1/3/2016 23:37
1/3/2016 23:52
1/3/2016 23:54
1/4/2016 0:53
1/4/2016 1:52
1/4/2016 2:48
1/4/2016 3:19
1/4/2016 16:52
1/4/2016 16:55
1/4/2016 16:55
1/4/2016 17:08
1/4/2016 17:17
1/4/2016 17:53
1/4/2016 17:55
1/4/2016 19:06
1/4/2016 19:17
1/4/2016 19:55
1/4/2016 19:56
1/4/2016 23:13

Page 29 of 87

IBUSAWAT KUALA PILAH

Ticket Id

Service ID

Reference

Aging

Priority

Created Date

1-13488107130
1-13489517705
1-13489793113
1-13490066733
1-13489877035
1-13491206817
1-13494695100
1-13495102966
1-13495651536
1-13494678243
1-13496241063
1-13496904382
1-13499025911
1-13499615723
1-13501690909
1-13502995815
1-13501501565
1-13501501719
1-13502941024
1-13503412899
1-13503752967
1-13504494831
1-13505002944
1-13506145217
1-13507436453

mdsani13
604811461
cbtee88
604813181
604810069
604810280
604816634
604843359
604813561
604814073
604842623
ahmdbri
604843017
604819831
604812964
604814514
604815916
604812623
604811142
604841579
madara86
604821653
604842028
604816545
604842392

604815902

2 Days 3 Hrs 1 Mins

1 Days 20 Hrs 40 Mins
1 Days 20 Hrs 35 Mins
3 Days 23 Hrs 27 Mins
1 Days 7 Mins
1 Days 1 Hrs 12 Mins
0 Days 11 Hrs 9 Mins
0 Days 2 Hrs 33 Mins
0 Days 5 Hrs 46 Mins
1 Days 6 Hrs 46 Mins
0 Days 5 Hrs 3 Mins
0 Days 23 Hrs 29 Mins
1 Days 5 Hrs 36 Mins
1 Days 1 Hrs 35 Mins
0 Days 21 Hrs 25 Mins
0 Days 18 Hrs 46 Mins
0 Days 19 Hrs 34 Mins
0 Days 19 Hrs 17 Mins
0 Days 19 Hrs 59 Mins
1 Days 22 Hrs 25 Mins
0 Days 17 Hrs 17 Mins
0 Days 5 Hrs 55 Mins
0 Days 3 Hrs 48 Mins
1 Days 7 Hrs 1 Mins
1 Days 2 Hrs 18 Mins

P4
P3
P4
P3
P4
P4
P4
P4
P2
P4
P2
P4
P4
P3
P4
P4
P4
P4
P4
P4
P4
P3
P4
P4
P4

1/4/2016 23:14
1/4/2016 23:51
1/5/2016 0:22
1/5/2016 0:41
1/5/2016 0:54
1/5/2016 1:48
1/5/2016 18:02
1/5/2016 18:21
1/5/2016 19:14
1/5/2016 19:17
1/5/2016 19:55
1/5/2016 20:21
1/5/2016 22:31
1/5/2016 23:07
1/6/2016 1:19
1/6/2016 2:24
1/6/2016 2:44
1/6/2016 3:01
1/6/2016 3:09
1/6/2016 3:19
1/6/2016 5:00
1/6/2016 14:52
1/6/2016 16:56
1/6/2016 18:45
1/6/2016 19:13

604815018
rosita99
sznaplus
abha_ta
lpp_kp
shuho
604817751
zuraida6
ming5694
bdf78
edy33
mcmb_x

604811293

Page 30 of 87

IBUSAWAT KUALA PILAH

Ticket Id

Service ID

1-13507666227
1-13508588810
1-13508276331
1-13508838711
1-13509276959
1-13510061081
1-13510455165
1-13511885708
1-13512425932
1-13512281082
1-13512575924
1-13515291285
1-13516293947
1-13517242855
1-13516334553
1-13517652317
1-13517243350
1-13518372663
1-13520828731
1-13522090350
1-13520384843
1-13525012881
1-13525293083
1-13524714073
1-13524447628

604815534
604812223
604814723
604842103
604813234
wcfatt69
604813457
jihadaus
604815067
604815388
604812704
limpk06
haidarm
604842644
604843008
604817702
604816210
604817269
604813497
604812842
604811943
604816201
604821662
604810906
604812475

Reference

zazman86
604810423
604810211
hasnan74

604810698
604811688
habb_

samsuri8

tbd6573
daud51
leekpyen

Aging

Priority

Created Date

1 Days 5 Hrs 25 Mins

0 Days 7 Hrs 45 Mins
1 Days 5 Hrs 37 Mins
1 Days 2 Hrs 16 Mins
0 Days 3 Hrs 3 Mins
0 Days 4 Hrs 44 Mins
0 Days 21 Hrs 24 Mins
2 Days 1 Hrs 19 Mins
2 Days 23 Hrs 14 Mins
0 Days 20 Hrs 58 Mins
1 Days 21 Mins
1 Days 11 Hrs 52 Mins
2 Days 8 Hrs 23 Mins
0 Days 6 Hrs 5 Mins
0 Days 6 Hrs 48 Mins
3 Days 1 Hrs 58 Mins
1 Days 1 Hrs 15 Mins
1 Days 3 Hrs 7 Mins
0 Days 22 Hrs 18 Mins
0 Days 22 Hrs 57 Mins
0 Days 23 Hrs 53 Mins
0 Days 13 Hrs 24 Mins
0 Days 4 Hrs 43 Mins
0 Days 7 Hrs 22 Mins
0 Days 8 Hrs 27 Mins

P4
P4
P4
P4
P3
P2
P4
P4
P4
P2
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P3
P4
P4

1/6/2016 19:30
1/6/2016 20:10
1/6/2016 20:14
1/6/2016 20:41
1/6/2016 20:59
1/6/2016 22:18
1/6/2016 22:40
1/6/2016 23:52
1/7/2016 0:12
1/7/2016 0:12
1/7/2016 0:33
1/7/2016 6:16
1/7/2016 16:52
1/7/2016 17:53
1/7/2016 17:58
1/7/2016 18:49
1/7/2016 19:08
1/7/2016 19:41
1/7/2016 23:24
1/7/2016 23:54
1/7/2016 23:55
1/8/2016 6:26
1/8/2016 16:04
1/8/2016 16:30
1/8/2016 17:11

Page 31 of 87

IBUSAWAT KUALA PILAH

Ticket Id

Service ID

Reference

Aging

Priority

Created Date

1-13525016929
1-13531641971
1-13532450853
1-13533741209
1-13533638863
1-13535107022
1-13534575987
1-13536025849
1-13536261203
1-13536371027
1-13535943286
1-13536913163
1-13536853269
1-13537345636
1-13536841705
1-13537740123
1-13537553573
1-13537435686
1-13538986576
1-13539745045
1-13542343327
1-13544647323
1-13546735064
1-13547658022
1-13548701573

604814037
604812422
lweihong
asraffff
604816505
604813323
604813814
604812092
604813513
604843249
604815081
604817441
604812336
604812859
604813991
604811628
604813751
604812842
604811625
604814404
rmlh0214
604816634
604810454
604814878
604810266

pooiyong
sani58
604813136
604811691

0 Days 8 Hrs 21 Mins

0 Days 2 Hrs 7 Mins
0 Days 23 Hrs 23 Mins
0 Days 19 Hrs 37 Mins
0 Days 2 Hrs 37 Mins
0 Days 4 Hrs 45 Mins
0 Days 8 Hrs 6 Mins
1 Days 5 Hrs 37 Mins
1 Days 1 Hrs 56 Mins
1 Days 9 Hrs 11 Mins
1 Days 1 Hrs 23 Mins
1 Days 3 Hrs 11 Mins
1 Days 1 Hrs 13 Mins
1 Days 3 Hrs 7 Mins
3 Days 2 Hrs 6 Mins
0 Days 4 Hrs 53 Mins
1 Days 4 Hrs 12 Mins
1 Days 5 Hrs 12 Mins
0 Days 23 Hrs 46 Mins
0 Days 21 Hrs 47 Mins
0 Days 23 Hrs 11 Mins
0 Days 20 Hrs 52 Mins
0 Days 4 Hrs 13 Mins
1 Days 7 Hrs 3 Mins
1 Days 7 Hrs 9 Mins

P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P3
P4
P4
P4
P4
P4
P4
P4
P4
P4

1/8/2016 17:14
1/9/2016 20:27
1/10/2016 3:07
1/10/2016 4:53
1/10/2016 16:58
1/10/2016 17:07
1/10/2016 17:22
1/10/2016 18:23
1/10/2016 18:28
1/10/2016 18:30
1/10/2016 18:33
1/10/2016 19:07
1/10/2016 19:14
1/10/2016 19:31
1/10/2016 19:32
1/10/2016 19:47
1/10/2016 19:49
1/10/2016 20:19
1/10/2016 21:23
1/10/2016 23:05
1/11/2016 0:54
1/11/2016 5:44
1/11/2016 17:31
1/11/2016 19:21
1/11/2016 19:22

rz5354

mm.pilah
yusupbm
mhaniss
604842890

linjoe78

Page 32 of 87

IBUSAWAT KUALA PILAH

Ticket Id

Service ID

Reference

Aging

Priority

Created Date

1-13548701672
1-13549385941
1-13550037469
1-13551516029
1-13552394350
1-13554400757
1-13554108187
1-13554813732
1-13556323002
1-13557920869
1-13558784293
1-13558848680
1-13559334487
1-13559552834
1-13559552904
1-13559865871
1-13560455319
1-13560177353
1-13560597243
1-13559973834
1-13560339805
1-13561908418
1-13561700553
1-13562027144
1-13562964426

604841934
604812475
604811584
lweihong
604841933
604814404
kenny_63
604811118
604818130
604814624
604816525
baiduri0
604819901
604812116
604810199
604816958
604818042
604812163
604816828
604818578
604810489
604812751
604812842
dwen1986
604810458

aju9600
leekpyen

1 Days 6 Hrs 50 Mins

1 Days 4 Hrs 43 Mins
1 Days 5 Hrs 2 Mins
1 Days 3 Hrs 45 Mins
0 Days 21 Hrs 55 Mins
1 Days 1 Hrs 10 Mins
0 Days 18 Hrs 31 Mins
0 Days 17 Hrs 32 Mins
1 Days 7 Hrs 33 Mins
0 Days 6 Hrs 47 Mins
0 Days 3 Hrs 9 Mins
0 Days 3 Hrs 27 Mins
1 Days 2 Hrs 28 Mins
1 Days 8 Hrs 6 Mins
1 Days 2 Hrs 42 Mins
1 Days 3 Hrs 45 Mins
2 Days 2 Hrs 7 Mins
1 Days 6 Hrs 30 Mins
1 Days 3 Hrs 43 Mins
2 Days 2 Hrs 11 Mins
1 Days 7 Hrs 12 Mins
1 Days 1 Hrs 16 Mins
1 Days 7 Hrs 26 Mins
1 Days 11 Hrs 55 Mins
0 Days 23 Hrs 33 Mins

P4
P4
P4
P4
P4
P4
P2
P4
P4
P4
P4
P2
P4
P3
P3
P4
P3
P4
P4
P4
P4
P4
P4
P4
P4

1/11/2016 19:29
1/11/2016 20:07
1/11/2016 21:19
1/11/2016 23:13
1/11/2016 23:19
1/12/2016 1:19
1/12/2016 2:38
1/12/2016 4:38
1/12/2016 16:32
1/12/2016 17:19
1/12/2016 18:06
1/12/2016 18:16
1/12/2016 18:44
1/12/2016 19:34
1/12/2016 19:39
1/12/2016 19:45
1/12/2016 19:49
1/12/2016 19:50
1/12/2016 19:51
1/12/2016 19:59
1/12/2016 20:13
1/12/2016 21:13
1/12/2016 21:14
1/12/2016 22:36
1/12/2016 22:43

604813136
rahmad
604842130
htlim_58
yati_017
cikshira
gsn5110
604842570
jaijejai
ben_io2

anazri78
psw5225
nafsia79

604812468
mh_hilal

Page 33 of 87

IBUSAWAT KUALA PILAH

Ticket Id

Service ID

Reference

Aging

Priority

Created Date

1-13564338895
1-13564203686
1-13564553625
1-13565203731
1-13567810548
1-13570792782
1-13571854843
1-13572695017
1-13575996309
1-13576838429
1-13578875465
1-13580190963
1-13578988127
1-13580903061
1-13580903518
1-13582053515
1-13582490008
1-13582543935
1-13583015743
1-13583323816
1-13583955263
1-13584003435
1-13585272681
1-13585882681
1-13586213296

oika78
fong014
604821955
604813189
604810828
604817289
604813872
604841418
604810671
suzane
604810693
604821284
604811385
604811331
star113
afiamzar
604814034
604810457
604821566
604821977
604817785
604815067
604811269
jpjkpkd
nik7070

604813819
604843661

1 Days 34 Mins
2 Days 4 Hrs 57 Mins
1 Days 23 Hrs 58 Mins
1 Days 23 Hrs 58 Mins
0 Days 5 Hrs 37 Mins
1 Days 7 Hrs 25 Mins
1 Days 3 Hrs 33 Mins
1 Days 1 Hrs 40 Mins
0 Days 23 Hrs 27 Mins
0 Days 21 Hrs 24 Mins
0 Days 16 Hrs 9 Mins
0 Days 5 Hrs 20 Mins
2 Days 55 Mins
0 Days 6 Hrs 43 Mins
1 Days 1 Hrs 5 Mins
1 Days 4 Hrs 39 Mins
1 Days 1 Hrs 38 Mins
2 Days 4 Hrs 22 Mins
0 Days 5 Hrs 38 Mins
0 Days 5 Hrs 38 Mins
1 Days 53 Mins
1 Days 28 Mins
1 Days 8 Mins
2 Days 20 Hrs 21 Mins
0 Days 23 Hrs 45 Mins

P4
P3
P3
P3
P4
P4
P4
P4
P4
P4
P4
P3
P4
P2
P3
P4
P4
P4
P3
P3
P4
P4
P4
P2
P4

1/13/2016 0:15
1/13/2016 0:18
1/13/2016 0:40
1/13/2016 0:41
1/13/2016 16:41
1/13/2016 19:01
1/13/2016 20:07
1/13/2016 21:35
1/14/2016 0:13
1/14/2016 0:57
1/14/2016 5:02
1/14/2016 16:41
1/14/2016 17:12
1/14/2016 17:53
1/14/2016 18:28
1/14/2016 18:51
1/14/2016 19:22
1/14/2016 19:45
1/14/2016 20:03
1/14/2016 20:05
1/14/2016 20:54
1/14/2016 21:14
1/14/2016 23:07
1/15/2016 0:05
1/15/2016 0:54

lijah_60
amadrasu
ruby5786
aliazack
604811281
rus_5638

604811589
604811340
nal55
hslyhsn

hasnan74
md.frhn
604811183
604811937

Page 34 of 87

IBUSAWAT KUALA PILAH

Ticket Id

Service ID

Reference

Aging

Priority

Created Date

1-13587345577
1-13587371281
1-13587640514
1-13588926340
1-13588724003
1-13588410326
1-13588666129
1-13589685387
1-13591809574
1-13592460545
1-13592743920
1-13592984757
1-13591703683
1-13592828818
1-13596182179
1-13598185453
1-13598705020
1-13598918263
1-13598868414
1-13599618772
1-13599795310
1-13600260717
1-13600661147
1-13601635426
1-13602087873

yoga084
pooiyong
604811182
604813872
604814919
604816135
604815033
604817289
604811017
604810575
kha12345
604843091
604816339
zaida405
604810961
604814309
adzuril
604813706
604812822
604819996
604811940
604812180
604816515
suzane
604812349

604817084
604814037
zalie-14
amadrasu
erwan261
peah58

1 Days 21 Hrs 33 Mins

0 Days 21 Hrs 30 Mins
0 Days 20 Hrs 12 Mins
0 Days 14 Hrs 56 Mins
2 Days 10 Hrs 57 Mins
1 Days 7 Hrs 57 Mins
0 Days 7 Hrs 55 Mins
0 Days 3 Hrs
0 Days 23 Hrs 11 Mins
0 Days 23 Hrs 45 Mins
1 Days 37 Mins
0 Days 22 Hrs 8 Mins
0 Days 18 Hrs 45 Mins
1 Days 54 Mins
0 Days 21 Hrs 56 Mins
0 Days 5 Hrs 24 Mins
0 Days 13 Hrs 11 Mins
1 Days 3 Hrs 27 Mins
1 Days 2 Hrs 14 Mins
0 Days 4 Hrs 8 Mins
0 Days 6 Hrs 50 Mins
0 Days 2 Hrs 52 Mins
0 Days 4 Hrs 28 Mins
2 Days 5 Hrs 21 Mins
0 Days 22 Hrs 58 Mins

P4
P4
P2
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P3
P4
P4
P4
P4
P4
P4

1/15/2016 1:36
1/15/2016 3:47
1/15/2016 4:53
1/15/2016 8:31
1/15/2016 9:02
1/15/2016 17:50
1/15/2016 18:03
1/15/2016 18:16
1/15/2016 21:10
1/15/2016 22:21
1/15/2016 23:15
1/15/2016 23:57
1/16/2016 0:21
1/16/2016 2:04
1/17/2016 0:11
1/17/2016 16:59
1/17/2016 17:42
1/17/2016 17:42
1/17/2016 18:04
1/17/2016 18:41
1/17/2016 19:18
1/17/2016 19:20
1/17/2016 19:27
1/17/2016 20:56
1/17/2016 22:10

hmf0104
604812345
zulaw56
604841944
kfai90
ab510
604817116
sukammoi
diran103

dino-59
604811281
fdiljsmi

Page 35 of 87

IBUSAWAT KUALA PILAH

Ticket Id

Service ID

1-13603231865
1-13603735406
1-13603735479
1-13603735562
1-13604425737
1-13605742306
1-13605529810
1-13606775937
1-13607617405
1-13611360192
1-13611622524
1-13611853050
1-13612211973
1-13612212060
1-13611361889
1-13613081409
1-13613942113
1-13614580916
1-13614543645
1-13615340587
1-13618262223
1-13619238309
1-13620855487
1-13620780974
1-13621365022

604816537
604812098
604816259
604812143
604818586
604818242
604811806
604816545
604810533
604812073
604814746
604821284
604841617
604841728
604841536
604814808
604812300
604814349
604814034
604810471
lian1954
604813260
604816201
604814273
mdrisha

Reference
lim9196

nbg7656
fainizam
erah0216

mrgayah
teng_foo

kham_60
nal55
abd.mnn
604811601
tbd6573
604817199

Aging

Priority

Created Date

0 Days 2 Hrs 39 Mins

1 Days 12 Mins
1 Days 1 Hrs 59 Mins
0 Days 22 Hrs 49 Mins
1 Days 3 Hrs 34 Mins
1 Days 19 Hrs 10 Mins
0 Days 21 Hrs 37 Mins
1 Days 19 Hrs 28 Mins
2 Days 10 Hrs 25 Mins
0 Days 3 Hrs 20 Mins
0 Days 7 Hrs 36 Mins
0 Days 8 Hrs 22 Mins
0 Days 7 Hrs 15 Mins
1 Days 6 Hrs 35 Mins
0 Days 3 Hrs 42 Mins
0 Days 3 Hrs 26 Mins
1 Days 5 Hrs 43 Mins
1 Days 6 Hrs 5 Mins
1 Days 19 Mins
1 Days 6 Hrs 29 Mins
0 Days 20 Hrs 52 Mins
0 Days 22 Hrs 56 Mins
0 Days 22 Hrs 33 Mins
0 Days 20 Hrs 53 Mins
1 Days 27 Mins

P4
P4
P4
P4
P4
P4
P4
P4
P4
P2
P4
P3
P3
P4
P4
P4
P4
P4
P4
P3
P4
P4
P4
P4
P4

1/17/2016 22:51
1/17/2016 23:36
1/17/2016 23:50
1/17/2016 23:58
1/18/2016 0:11
1/18/2016 0:47
1/18/2016 1:00
1/18/2016 1:29
1/18/2016 16:47
1/18/2016 17:00
1/18/2016 17:30
1/18/2016 17:31
1/18/2016 17:47
1/18/2016 17:53
1/18/2016 18:12
1/18/2016 18:51
1/18/2016 19:39
1/18/2016 20:10
1/18/2016 21:06
1/18/2016 22:35
1/19/2016 0:04
1/19/2016 1:20
1/19/2016 3:21
1/19/2016 3:33
1/19/2016 4:47

Page 36 of 87

IBUSAWAT KUALA PILAH

Ticket Id

Service ID

1-13622477304
1-13623739178
1-13623811200
1-13624422014
1-13624881460
1-13624851459
1-13624509782
1-13627202434
1-13627481546
1-13627245493
1-13630322325
1-13630322537
1-13631040398
1-13631297126
1-13630890047
1-13631388305
1-13631551335
1-13633783604
1-13633506985
1-13633783895
1-13634815697
1-13633784478
1-13634952748
1-13635588307
1-13635492529

604817144
604813820
604817446
604815014
604821149
604810700
604818202
604811049
zaida405
604811700
nadilano
rssurri
zariyks
m_adnan
604818732
604814279
604841233
604817167
hmf0104
mrgayah
604816926
afsah.ah
604817664
604810124
604842910

Reference
zakki59
rudinn9
zai1203

604841944
604812575
604811448
604810068
604810092

wa10
604811017
604841728
604810140
hanani88

Aging

Priority

Created Date

0 Days 5 Hrs 9 Mins

0 Days 4 Hrs 48 Mins
1 Days 3 Hrs 40 Mins
1 Days 3 Hrs 52 Mins
1 Days 2 Hrs 48 Mins
1 Days 1 Hrs 40 Mins
1 Days 7 Hrs 18 Mins
1 Days 33 Mins
3 Days 2 Hrs 37 Mins
0 Days 22 Hrs 40 Mins
0 Days 20 Hrs
0 Days 19 Hrs 49 Mins
1 Days 23 Hrs 2 Mins
0 Days 18 Hrs 10 Mins
1 Days 20 Hrs 30 Mins
0 Days 16 Hrs 41 Mins
0 Days 3 Hrs 30 Mins
1 Days 3 Hrs 34 Mins
0 Days 5 Hrs 16 Mins
0 Days 7 Hrs 57 Mins
1 Days 8 Hrs 13 Mins
2 Days 8 Hrs 58 Mins
1 Days 6 Hrs 24 Mins
1 Days 12 Mins
1 Days 12 Hrs 6 Mins

P4
P4
P4
P4
P3
P4
P4
P4
P4
P4
P4
P3
P4
P2
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4

1/19/2016 18:13
1/19/2016 18:22
1/19/2016 18:24
1/19/2016 18:59
1/19/2016 19:44
1/19/2016 19:51
1/19/2016 19:51
1/19/2016 22:17
1/19/2016 22:49
1/19/2016 23:21
1/20/2016 1:32
1/20/2016 1:38
1/20/2016 2:01
1/20/2016 2:08
1/20/2016 2:14
1/20/2016 3:26
1/20/2016 17:05
1/20/2016 17:22
1/20/2016 17:23
1/20/2016 17:35
1/20/2016 18:32
1/20/2016 18:36
1/20/2016 18:40
1/20/2016 19:46
1/20/2016 19:49

Page 37 of 87

IBUSAWAT KUALA PILAH

Ticket Id

Service ID

1-13637053951
1-13638050073
1-13640007860
1-13641548312
1-13639945048
1-13642476845
1-13644368389
1-13642078872
1-13645819593
1-13647942236
1-13648374381
1-13648632645
1-13649157917
1-13649076970
1-13649789287
1-13650239327
1-13651764951
1-13652706387
1-13652026613
1-13653888164
1-13654682667
1-13655340597
1-13655743333
1-13655424736
1-13655891532

604818635
604811605
604810566
604810084
adierus
604817495
604812752
vidy
604810168
604813588
htlim_58
604818868
604813948
604814494
ridz.80
604841237
604812593
604815318
604810463
604814746
idris273
fia2907
604842717
shenhong
huei75

Reference

mahmuda
rab_84
604814324
nkp636
nsf9505
604813160

604811118
mahnum1
aim888
man6544
604812258

zone007
abby_77
604841523
604842907
604810273
604811249

Aging

Priority

Created Date

1 Days 3 Hrs 2 Mins

1 Days 23 Hrs 19 Mins
2 Days 17 Hrs 49 Mins
1 Days 23 Hrs 48 Mins
1 Days 18 Hrs 42 Mins
0 Days 19 Hrs 32 Mins
0 Days 7 Hrs 50 Mins
3 Days 6 Hrs 15 Mins
1 Days 4 Hrs 34 Mins
1 Days 5 Hrs 13 Mins
0 Days 23 Hrs 5 Mins
1 Days 33 Mins
1 Days 1 Hrs 18 Mins
0 Days 21 Hrs 22 Mins
1 Days 6 Hrs 31 Mins
0 Days 23 Hrs 34 Mins
0 Days 17 Hrs 4 Mins
0 Days 14 Hrs 27 Mins
1 Days 7 Hrs 46 Mins
0 Days 7 Hrs 23 Mins
1 Days 2 Hrs 8 Mins
0 Days 23 Hrs 49 Mins
0 Days 22 Hrs 31 Mins
0 Days 22 Hrs 43 Mins
3 Days 4 Hrs 47 Mins

P4
P4
P4
P4
P4
P3
P4
P4
P4
P4
P4
P4
P4
P4
P4
P3
P4
P4
P4
P4
P4
P4
P4
P3
P4

1/20/2016 21:18
1/20/2016 22:33
1/21/2016 0:45
1/21/2016 1:55
1/21/2016 5:14
1/21/2016 5:51
1/21/2016 17:07
1/21/2016 17:52
1/21/2016 18:41
1/21/2016 20:50
1/21/2016 21:59
1/21/2016 22:25
1/21/2016 23:31
1/21/2016 23:40
1/21/2016 23:47
1/22/2016 0:13
1/22/2016 3:02
1/22/2016 5:58
1/22/2016 14:46
1/22/2016 18:34
1/22/2016 21:13
1/22/2016 21:15
1/22/2016 22:05
1/22/2016 22:07
1/22/2016 22:50

Page 38 of 87

IBUSAWAT KUALA PILAH

Ticket Id

Service ID

1-13655752526
1-13657729871
1-13658421965
1-13658515525
1-13659129223
1-13659387372
1-13658736604
1-13659072705
1-13659406066
1-13650852875
1-13660000133
1-13661445407
1-13661651565
1-13663543133
1-13664561646
1-13665221843
1-13665253698
1-13665179073
1-13666813018
1-13667160164
1-13668537692
1-13669041323
1-13669591442
1-13668849196
1-13670797715

604818340
604812623
ridz.80
f_fhana
lcs610
coeicy87
masznah
604810463
604811495
604811009
shenhong
604816046
kprubber
hazami95
604817035
604811496
604811744
604816560
604812020
adilah3
604842397
604815209
604818562
604842613
604818191

Reference
mcmb_x
604812258
604812352
604811267
604841894
604814712
abby_77
wga1891
604810273
604810313
604812498
nbf6378
nrmahms
isma2m
604812364
azzhar3
muznah56
mohd5419
ddzubir

Aging

Priority

Created Date

0 Days 21 Hrs 50 Mins

0 Days 4 Hrs 56 Mins
1 Days 1 Hrs 21 Mins
1 Days 20 Hrs 52 Mins
0 Days 18 Hrs 36 Mins
1 Days 16 Hrs 21 Mins
1 Days 15 Hrs 13 Mins
0 Days 14 Hrs 57 Mins
0 Days 2 Hrs 6 Mins
0 Days 5 Hrs 3 Mins
0 Days 5 Hrs 23 Mins
1 Days 3 Hrs 13 Mins
0 Days 5 Hrs
0 Days 21 Hrs 33 Mins
0 Days 14 Hrs 29 Mins
0 Days 7 Hrs 58 Mins
0 Days 6 Hrs 21 Mins
0 Days 5 Hrs 45 Mins
0 Days 3 Hrs 41 Mins
0 Days 9 Hrs 24 Mins
2 Days 4 Hrs 50 Mins
1 Days 6 Hrs 43 Mins
1 Days 7 Hrs 39 Mins
1 Days 6 Hrs 2 Mins
1 Days 49 Mins

P4
P4
P4
P4
P4
P4
P4
P4
P3
P4
P3
P4
P2
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4

1/22/2016 23:27
1/23/2016 19:57
1/24/2016 1:51
1/24/2016 2:00
1/24/2016 2:21
1/24/2016 5:34
1/24/2016 6:44
1/24/2016 7:48
1/24/2016 17:06
1/24/2016 18:37
1/24/2016 19:44
1/24/2016 19:46
1/24/2016 20:28
1/25/2016 1:02
1/25/2016 7:42
1/25/2016 16:36
1/25/2016 16:46
1/25/2016 18:09
1/25/2016 18:18
1/25/2016 19:13
1/25/2016 19:40
1/25/2016 19:47
1/25/2016 20:20
1/25/2016 20:32
1/25/2016 22:32

Page 39 of 87

IBUSAWAT KUALA PILAH

Ticket Id

Service ID

Reference

Aging

Priority

Created Date

1-13670149889
1-13671978938
1-13672812831
1-13672947529
1-13675837900
1-13677245689
1-13677743054
1-13677743481
1-13678260942
1-13677288013
1-13677288091
1-13681362506
1-13682277191
1-13683191722
1-13682594276
1-13682968661
1-13684604946
1-13685763916
1-13685485625
1-13686891028
1-13689019143
1-13695964329
1-13698114091
1-13699167737
1-13699530909

604810521
604811722
604813706
kenny_63
604814324
604819842
604815682
604811090
hskp01
604810596
604811584
604817135
604813725
604810650
604811045
604811214
604810032
604816484
604815651
604811523
604815773
604841327
khi_dir
604813287
604813379

zale42ic

1 Days 6 Hrs 41 Mins

0 Days 20 Hrs 39 Mins
0 Days 22 Hrs 15 Mins
1 Days 21 Hrs 13 Mins
0 Days 17 Hrs 50 Mins
1 Days 6 Hrs 18 Mins
0 Days 4 Hrs 28 Mins
0 Days 4 Hrs 21 Mins
1 Days 11 Hrs 36 Mins
1 Days 3 Hrs 33 Mins
1 Days 3 Hrs 26 Mins
1 Days 1 Hrs 28 Mins
1 Days 3 Hrs 5 Mins
1 Days 4 Hrs 23 Mins
1 Days 2 Hrs 6 Mins
1 Days 1 Hrs 55 Mins
0 Days 21 Hrs 34 Mins
1 Days 45 Mins
0 Days 22 Hrs 30 Mins
0 Days 19 Hrs 40 Mins
0 Days 17 Hrs 4 Mins
0 Days 19 Hrs 55 Mins
1 Days 2 Hrs 47 Mins
0 Days 22 Hrs 30 Mins
0 Days 21 Hrs 24 Mins

P4
P4
P4
P2
P4
P4
P4
P4
P3
P4
P4
P4
P4
P4
P3
P2
P3
P4
P4
P4
P4
P2
P4
P4
P4

1/25/2016 22:38
1/25/2016 23:40
1/25/2016 23:51
1/26/2016 0:01
1/26/2016 4:56
1/26/2016 16:25
1/26/2016 17:17
1/26/2016 17:38
1/26/2016 17:39
1/26/2016 17:44
1/26/2016 17:50
1/26/2016 20:33
1/26/2016 20:45
1/26/2016 21:43
1/26/2016 21:43
1/26/2016 21:53
1/26/2016 23:21
1/27/2016 0:07
1/27/2016 0:22
1/27/2016 1:10
1/27/2016 6:06
1/28/2016 0:51
1/28/2016 1:16
1/28/2016 3:21
1/28/2016 4:52

sukammoi
604842130
adierus
wong.f
zilahati
604843233

t_kimyau

chewyoke
lkc_1523
imaju09
604810628
guanly

Page 40 of 87

IBUSAWAT KUALA PILAH

Ticket Id

Service ID

Reference

Aging

Priority

Created Date

1-13699662615
1-13699608174
1-13702008178
1-13705257505
1-13705216403
1-13706521613
1-13707146189
1-13708875389
1-13708962420
1-13709269334
1-13712278605
1-13706326103

604810484
z860901
604813725
fwlim89
604810703
604818562
lud2015
604814136
604810286
604811776
604810693
604812235

sa_fuan
604810881
t_kimyau
604814131
samah52

0 Days 18 Hrs 30 Mins

0 Days 7 Hrs 17 Mins
1 Days 4 Hrs 38 Mins
1 Days 20 Mins
0 Days 22 Hrs 23 Mins
0 Days 20 Hrs 43 Mins
0 Days 20 Hrs 23 Mins
0 Days 20 Hrs
0 Days 17 Hrs 58 Mins
0 Days 16 Hrs 28 Mins
0 Days 3 Hrs 7 Mins
1 Days 44 Mins

P4
P4
P4
P4
P4
P4
P4
P2
P4
P3
P4
P4

1/28/2016 6:07
1/28/2016 17:52
1/28/2016 17:55
1/28/2016 22:51
1/29/2016 0:09
1/29/2016 0:21
1/29/2016 0:59
1/29/2016 2:27
1/29/2016 3:08
1/29/2016 5:59
1/29/2016 19:27
1/29/2016 0:05

1-13708813944

limjt68

604841541

1 Days 3 Hrs 23 Mins

P2

1/29/2016 2:14

1-13709487135
1-13714210075
1-13715724623
1-13716561949
1-13719769017
1-13719769088

coeicy87
604843090
604812109
zakiah85
604818722
604811284

604841894
mcsbns
ncn5451
604818690

0 Days 19 Hrs 27 Mins

1 Days 28 Mins
0 Days 4 Hrs 37 Mins
0 Days 23 Hrs 32 Mins
0 Days 2 Hrs 32 Mins
0 Days 2 Hrs 36 Mins

P4
P2
P4
P4
P3
P4

1/29/2016 6:03
1/29/2016 23:32
1/30/2016 17:58
1/30/2016 20:07
1/31/2016 17:11
1/31/2016 17:15

604810918
mhdfza83
rus_5638

simpohhh

Page 41 of 87

Building
Id
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP

Repeat
Report
1
0
0
0
0
0
0
0
0
0
0
0
0
1
0
1
0
0
0
1
0
0
0
0
1

DAT
Code
DEL
DEL
DEL
DEL
DEL
DEL
DEL
DEL
DEL
STX
DEL
POE
DEL
STX
DEL
DEL
DEL
DEL
DEL
POE
POE
DEL
POE
DEL
DEL

Page 42 of 87

Building
Id
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP

Repeat
Report
0
0
0
1
0
1
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0

DAT
Code
DEL
DEL
STX
DEL
DEL
DEL
KTS
DEL
DEL
POE
DEL
DEL
POE
DEL
DEL
DEL
DEL
DEL
DEL
DEL
DEL
DEL
DEL
DEL
POE

Page 43 of 87

Building
Id
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP

Repeat
Report
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
1
0

DAT
Code
POE
DEL
POE
DEL
DEL
DEL
DEL
DEL
DEL
DEL
DEL
POE
DEL
DEL
DEL
DEL
POE
DEL
DEL
DEL
STX
CTX
DEL
DEL
DEL

Page 44 of 87

Building
Id
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP

Repeat
Report
2
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0

DAT
Code
DEL
DEL
DEL
DEL
DEL
STX
DEL
STX
POE
DEL
DEL
POE
STX
DEL
POE
DEL
DEL
DEL
DEL
DEL
DEL
DEL
CTX
POE
DEL

Page 45 of 87

Building
Id
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP

Repeat
Report
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
1
0
0
0
1
0
0
0

DAT
Code
DEL
POE
STX
STX
DEL
DEL
DEL
POE
DEL
DEL
DEL
DEL
DEL
DEL
DEL
DEL
DEL
DEL
DEL
DEL
POE
DEL
DEL
DEL
DEL

Page 46 of 87

Building
Id
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP

Repeat
Report
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
2
0
0

DAT
Code
DEL
DEL
DEL
STX
POE
DEL
STX
DEL
DEL
DEL
DEL
STX
POE
DEL
DEL
DEL
DEL
DEL
DEL
DEL
DEL
DEL
DEL
POE
POE

Page 47 of 87

Building
Id
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP

Repeat
Report
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
1
0
0
0

DAT
Code
POE
POE
CTX
CTX
POE
DEL
POE
DEL
DEL
STX
DEL
CTX
DEL
PBX
STX
STX
DEL
DEL
CTX
CTX
DEL
POE
POE
POE
STX

Page 48 of 87

Building
Id
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP

Repeat
Report
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0

DAT
Code
POE
POE
POE
POE
DEL
POE
DEL
DEL
DEL
DEL
POE
DEL
DEL
POE
DEL
DEL
STX
DEL
DEL
DEL
DEL
DEL
DEL
STX
DEL

Page 49 of 87

Building
Id
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP

Repeat
Report
1
0
0
0
1
0
0
2
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

DAT
Code
DEL
POE
DEL
DEL
DEL
POE
POE
DEL
POE
DEL
DEL
CTX
DEL
POE
DEL
DEL
DEL
DEL
DEL
DEL
STX
DEL
DEL
DEL
STX

Page 50 of 87

Building
Id
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP

Repeat
Report
0
1
1
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0

DAT
Code
DEL
DEL
DEL
DEL
CTX
DEL
DEL
DEL
POE
DEL
POE
POE
STX
STX
DEL
DEL
DEL
DEL
STX
POE
DEL
POE
DEL
DEL
DEL

Page 51 of 87

Building
Id
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP

Repeat
Report
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0

DAT
Code
DEL
DEL
POE
DEL
POE
POE
POE
STX
DEL
DEL
POE
DEL
DEL
POE
STX
DEL
DEL
POE
POE
DEL
STX
STX
DEL
STX
POE

Page 52 of 87

Building
Id
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP

Repeat
Report
0
0
0
0
0
0
0
1
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
1
0

DAT
Code
DEL
DEL
STX
STX
POE
STX
POE
POE
DEL
DEL
STX
DEL
STX
POE
POE
DEL
POE
DEL
DEL
POE
DEL
DEL
DEL
DEL
DEL

Page 53 of 87

Building
Id
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP

Repeat
Report
0
0
0
0
0
0
0
0
0
0
1
1
0
0
0
0
0
0
0
0
0
0
0
0
0

DAT
Code
DEL
DEL
DEL
STX
DEL
DEL
DEL
DEL
POE
DEL
DEL
DEL
DEL
DEL
KTS
DEL
DEL
DEL
DEL
POE
DEL
DEL
STX
DEL
DEL

Page 54 of 87

Building
Id
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP
KP

Repeat
Report
0
1
0
1
0
1
0
0
0
0
1
0

DAT
Code
DEL
STX
DEL
POE
DEL
DEL
POE
DEL
DEL
DEL
DEL
DEL

KP

POE

KP
KP
KP
KP
KP
KP

1
0
0
0
0
0

STX
POE
POE
STX
DEL
DEL

Page 55 of 87

Remarks
cust behavior,trsted Line ok,imoming outgoing ok,..tq
servicing socket and change drop wire 5 spand,(TT lebih 24 jam atas sebb hujan )
cab arestor faulty,change new arestor,tested Line ok,incoming outgoing ok.tq
cust fhone faulty,advise sub change new set fhone..tested Line ok..tros azmi
Tukar channel 216 by TROS Azmi
change drop wire 3 spand,tested Line ok,incoming outoing ok,,rq
CHANGE DROPWIRE 2 SPAN..-TROS AZMI
Reconfigure modem and servicing last point,tested Line ok,incoming outgoing ok,tq
cust wiring faulty,and change drop wire 3 spand,tested Line ok,imcoming outgoing ok.tq. tros isa
cust modem faulty,advise sub change new modem,tested Line ok,incoming outgoing ok..tq
TESTED LAST POINT OK.. CUSTOMER BEHAVIOR.. -TROS ISA
change sa pair 2,tested Line ok,incoming outgoing ok..tq
cust modem faulty,advise sub change new modem,tested Line ok..tros azmi
cust behaviour tested Line ok
change drop wire 1 spand,tested Line ok,incoming outgoing ok..tq---tros fahmi
advise cust wiring,tested at last point ok,incoming outgoing ok..tq
tested at last point ok,incoming otgoing ok,advise sub rewire new wiring..test tros azmi
arestor cab faulty,change new arestor,tested by Azmi
Reconfigure tone by mcc,tested Line ok,incoming outgoing ok..tros azmi
change sa pair 10,sa interminttent(docket merah sebb hujan di kawasan pilah..)tros azmi
cust behavior,tested Line ok,incoming outgoing ok..tq
change sa pair 6(tt merah sebb hujan)tros azmi
cust modem faulty,advise cust modem,tested Line ok,incoming outgoing ok.,tq
arestor cab falty,change new arestor,tested Line ok,icomimg outgoing ok....(tt merah atas sebb hujan di kwsan k.pilah)
advise cust talefon,tested Line ok,incoming outgoing ok...tq

Page 56 of 87

Remarks
cust set fhone faulty,advise cust talefon-tros isa
cust wiring faulty,and change drop wire 5 spand and open speed..tq
tested Line ok,incoming outgoing ok,cust behavior....tros samsul
cust socket faulty,advis sub change new socket,socket attacking lighting...-tros isa
drop wire disc one leg,rejoint back with conector,tested Line ok,incoming outoing ok..tq
change new set fhone,set fhone faulty,and servicing cust socket,tested Line ok,imcoming outgoing ok..tq-tros isa
change dp 85 to dp 82 pair 4,testef Line ok,incoming outgoing ok....tq
servicing internal wiring and change drop wire 8 spand,tested Line ok,incoming outgoing ok.
cust wiring faulty,advise cust wiring..
cust talefon faulty,advise sub change new set fhone,tested Line ok,incoming outgoing ok..tq
cust wiring faulty,tested by tros isa
rejoint drop wire,drop wire disc one leg,incoming outgoing ok..tq
cust wiring faulty,advise sub,tested at last point ok,incoming outgoing ok..tq--tros azmi
Splitter and RJ11 faulty,change new RJ11 and Splitter,tested Line ok,incoming outgoing ok---tros isa
drop ire disc one leg,rejoint back with conector,tested Line ok,incoming outgoing ok..tq..-tros samsul
sevicing all joint,incoming outgoing ok..tros isa
servicing socket,tested Line ok,incoming outgoing ok..tq
cust Splitter faulty,advise sub change new Splitter,tested Line ok,incoming outgoing ok..tq..tros samsul
cust talefon faulty,advise sub change new set fhone,tested Line ok..tros azmi
cust fhone faulty,advise cust talefhone..
drop wire disc one leg,rejoint with conector,tested Line ok..
servicing all joint,and last poit,teasted Line ok,incoming outgoing ok..tq
change dp 85 to dp 83 pair 3A 7A,tested Line ok,incoming outgoing ok...tq
change dp 90 to dp 82 pair 2,tested Line ok,incoming outgoing ok.,tq
cust wiring fauty,advise cust wiring..test by tros azmi

Page 57 of 87

Remarks
drop wire change and change sa pair 4, cust modem faulty,adv
cust fax faulty,advise sub
Reconfigure modem,tested Line ok,incoming outgoing ok..tq
servicing internal wiring and change DP 40 pair 7..tros azmi
drop wire disc,rejoint back ,tested lie ok
cust wiring faulty,advise cust wiring..tested Line ok
cust wiring faulty,advise sub change new wiring,tested Line ok.,incoming outgoing ok...
drop wire disc one leg,rejoint drop wire,tested Line ok,imcoming outgoing ok..tros azmi
change new set fhone,tested Line ok
cust Splitter faulty.,advise sub change new
Reconfigure tone,tested Line ok
Reconfigure modem,tested Line ok,incoming outgoing ok...tq
costemer modem faulty,tested Line ok.in coming out going ok.atnd by tross azmi
change sa pair 6A 7B,tested Line ok,incoming outgoing ok..tq
servicing internal wiring and change drop wire 1 spand,tested Line ok,incoming outgoing ok.
change si pair 206,tested Line ok,incoming outgoing ok..tq
fiber arestor faulty,change new aroster,tested Line ok
advise cust modem,tested Line ok
cust fhone faulty,advise sub,tested Line ok,incoming outgoing ok.
servicing last point and servicing all joint..tq
cust Splitter faulty,advise cust splitter
servicing internal wiring and change new set fhone,tested Line ok,incoming outgoing ok...tq
cust socket faulty,advise cust socket,tested Line ok,incoming outgoing ok..tq
cust behaviour,tested Line ok,incomimg outgoing ok..tq
customer phone fulty.advise sub tested Line ok in coming out going ok..atnd by tross isa

Page 58 of 87

Remarks
advise cust wiring,attacking lightning,tested Line ok
advise customer wiring faulty, tested Line ok. in coming n out going ok..atnd tross azmi
servicing all joint,incoming outgoing ok..tq
customer fulty advise..tested last joint ok..atnd by tross azmi
cust set fhone faulty,advise cust talefon..
tested Line ok,cust behaviour
rejoint d/w, tested Line ok, in coming out going ok, atnd by tross isa
chang sa pair 9, cust parallel Line faulty
change sa pair 1 and servicing socket cust,tested Line ok,incoming outgoing ok..tq
tested last point ok, customer advise wiring
cust wiring faulty,advise cust wiring,tested Line ok at last point..incoming outgoing ok..tq
cust modem faulty,tested Line ok,incoming outgoing ok...tq
Changed dropwire 8 span and upgrade port speed.-Tros mirul asyraf
change sa pair 9,tested Line ok,incoming outgoing ok.
change new modem,tested Line ok,incoming outgoing ok..tq
servicing drop wire ,tested Line ok,imcoming outgoing ok..
arestor ab faultu,change new aretor
change sa pair 4,incoming outgoing ok
advise cust talefon,tested Line ok
drop wire disc one leg,servicing all joint.,tested Line ok..tq
sevicing all joint and sevicing socket cust..tested Line ok..tq
Reconfigure modem,tested Line ok
change new set fhone,tested Line ok,imcoming utgoing ok.
cust set fhone faulty,advise cust talfon.
Advise customer modem fault..-TROS AZMI

Page 59 of 87

Remarks
Tested last point o.k but splitter fault..-Mirul Asyraf
change sa pair 8,tested Line ok,icoming outgoing ok..tq
advise cust modem,tested Line ok,incming outgoing ok,,tq
drop wire dsc one leg,rejoint back with conetor,tested Line ok
change set fhone,tested Line ok,incoming outgoing ok..tqvm
cust socket faulty,advise sub..tested Line at last point ok
servicing last point,tested Line at last point ok..tq
change dp 78 ke Dp53 pair 5,tested Line ok,incoming outgoing ok..tq
drop wire disc one leg,tested Line ok,incoming outgoing ok..tq
cust wiring faulty,tested Line ok.
change drop wire 1 spand,tested Line ok,incoming outgoing ok.
tukar d/w 2 spn..tested in coming out going ok...attd by tross isa
change sa pair 5,tested Line ok,incoming outgoing ok
tested last point ok, in coming out going ok.advies customer soket fulty...attd by amirul asraf
drop wire disc one leg,rejoint back with conector,tested Line ok,incoming outgoing ok
cust set facsimile faulty,advise sub.tested Line ok.incoming outgoing ok..tq
tested Line ok,incoming outgoing ok
tested at last point ok,incoming outgoing ok
chang Splitter,tested Line ok,incoming outgoing ok..tq
drop wire disc one leg,rejoint with conector,tested Line ok,imcomin outgoing ok
tested last point ok...advise fulty custemer soket n rj11..attd by tross azmi
cust fhone faulty,advise sub change new fhone
chenge d/w 2 spn..tested in coming out going ok..attd by tross azmi
change sa pair 8B 9B,tested Line ok,incoming outgoing ok..tq
change sa pair 3,tested Line ok,incoming outgoing ok..tq

Page 60 of 87

Remarks
change sa pair 1.tested Line ok,incoming outgoing ok..tq
cust modem faulty,tested Line ok,incoming outgoing ok..tq
change sa pair 8,tested line ok,incoming outgoing ok..
change sa pair 10
change sa pair 9,testedline ok,incoming outgoing ok..tq
cust behavior,tested Line at last point ok,incoming outgoing ok.tq
cust wiring faulty,advise sub,tested Line ok,incoming outgoing ok..tq
cust modemv faulty,tested at last point ok,advise subsub
cust socket faulty,advise sub change new socket..tq
cuat wiring faulty,advise sub..tq
tested Line ok,cust behavior..tq
Tukar modem by TROS Azmi
change sa pair 1,tested Line ok,incoming outgoing ok..tq.---tros isa
drop wire faulty,change drop wire 1 spand,tested Line ok,incoming outgoing ok
change sa pair ,3tested Line ok,incoming outgoing ok..tq
cust talefon faulty,tested at last point ok,incoming outgoing ok.tq
cust fax faulty,tested Line ok,incoming outgoing ok..tq
change sa pair 1.,tested Line o,incomingoutgoing ok..tq
change new RJ11,tested Line ok
servicing cust socket and change arestor cab
servicin cust socket and change new jumper wire,tested Line ok,imcoming outgoing ok
arestor cab faulty,change new arestor,tested Line ok,imcoming outgoing ok
cust wiring faulty,advise cust talefon.
tested at last point ok,incoming outgoing ok
cust behaviur,tested Line ok,incoming outgoing ok

Page 61 of 87

Remarks
cust behaviour,tested Line ok
apoiment,cust xda Rumah change pair 2 to pair 4..tasted Line ok..attd by tros isa
cust socket faulty,change new socket,tested Line ok,incoming outgoing ok
change RJ11,tested Line ok..incoming outgoing ok..tq..opoiment cust
arestor cab faulty,change new arestor,tested Line ok,incoming outgoing ok
pc hujan...attd by isa
cust behavior,tested Line ok,incoming outgoing ok
change sa pair 1,tested Line ok,incoming outgoing ok
Drop wire disc,rejoint back ith conector,tested Line ok,incoming outgoing ok
Reconfigure modem,tested Line ok,incoming outgoing ok
tested Line ok,incoming outgoing..cust behavior..tq
servicing internal wiring,tested Line ok,incoming outgoing ok
tukar d/w 2 span.Azmi
jumper wire misc at cab,change new jumper..tested Line ok,incoming outgoing ok
reconfiger modem...tested Line ok..attd by tross Azmi
reconfigure modem by tros azmi
customer phone..tasted last point ok...attd by tros isa
cust wiring faulty,advice sub
sevicing socket and change new jumper wire,tested Line ok,incomimg outgoing ok
cust socket faulty,advise sub change new socket,tested Line ok,incoming outgoing k
customer phone..tasted last point ok..attd by tros isa
customer wiring, tasted last point ok.attd by tros isa
tukar phon tasted in coming out going ok..
tested Line ok .attd
tasted last poin ok...customer modem att by tross azmi

Page 62 of 87

Remarks
cust wiring faulty, advise sub..tq
tested last point ok...attd by tros azmi
tested in coming out going ok..attd by tros azmi
tukar d/w 1 spn...tasted in coming out going ok..attd by tros isa
e side faulty,change si pair 308..tt opoiment
change new modem,tested Line ok...oppmt cust
tested in coming out going ok. attd by tros azmi
cust behavier ganti RJ11 putus.
arestor cab faulty,change new arestor...tested Line ok..incoming outgoing ok
arestor cab faulty,change new arestor..tq
cust socket faulty,and change RJ11..tested Line ok
drop wire disc one leg,rejoint back with coector,tested Line ok..incoming outgoing ok
tested Line ok,cust behavior.,tq
cust wiring faulty,advise sub..tq
customer unreachable
custemor phon..tested last point ok...attd by tros isa
change drop wire 1 spand...tested Line ok,incoming outgoing ok..tq
Appt customer tukar phone warranty tested in coming out going ok..attd by tros azam
Appt customer rejoint d/w ...tested in coming out going ok..attd by tros azmi
tukar phone warranty....attd by tros isa
tukar drop wire 2 spent dan tel pelanggan rosak oleh en amirul
tukar d/w 2 spn-tested in coming out going ok...attd tros jimit
tested last point ok....attd by tros azmi
pc hujan.. TESTED LAST POINT O.K...WRONG REPORT...-TROS AZMI
tukar eside 23...tested last point ok n phone ringing....attd by tros azmi

Page 63 of 87

Remarks
tested last point ok...customer wiring....attd by tros isa
cutomer wiring..tested last point ok...attd by tros azmi
customer advise phone....tested last point ok...attd by tros azmi
tukar d/w 2 spn....tested in coming out going ok...att by tros azmi
customer advise rj11....tested last point ok..attd by tros azmi
Appt customer 20/1 cust behavior,tested Line ok,incoming outgoing ok..tq
tukar phone warranty....tested in coming out going ok.attd by tros azmi
pc hujanrejoint d/w..tested in coming out going ok..attd by tros macha
change sa pair 8,tested Line ok,incoming outgoing ok.,tq
tukar Fius cbnet..attd by tros azmi
rejoint d/w..tested in coming out going ok..attd by tros azmi
tukar phone wrrnty. tested in coming out going ok...attd by tros azmi
rejoint d/w.. tested in coming out going ok..attd by tros azmi
customer modem...tested last point ok...attd by tros azmi
tukar pr 3 ke pr 9..tested in coming out going ok...attd by tros azmi
customer advise sub soket...tested last point ok...attd by tros azim
tukar pr 4b 5a..tested in coming out coming ok..attd by azmi
CHANGED DP PIN PAIR 9.TROS MACHA
cust talefon faulty,cust x nk beli talefon..cust tetap report..advise cust talefon..tq
servicing socket and Reconfigure modem,tested Line ok
cust modem faulty,advise sub change modem tested Line ok.,
customer phone...tested last point ok..attd by tros azmi
service ok..reconfiger modem..attd by tros azmi
tukar d/w 3 spn..tested in coming out going ok...attd by tros macha
TESTED LAST POINT O.K..MODEM FAULTY-TROS MIRUL ASYRAF

Page 64 of 87

Remarks
tukar pr 10..tested in coming out going ok..attd by tros azmi
customer wiring .tested last point ok..attd by Azmi.
cust behavior,tested Line ok,incoming outgoing ok..tq
drop wire faulty and sericing all joint.,tested Line ok
cust wiring faulty,tested Line at last point k..tq
change e side 23 ke 41..tested Line ok..tq
change drop wire 20 spand,tested Line ok..incoming outgoing ok..tq
cust behaviour,tested Line ok,incoming outgoing ok.,tq
cust appoimet reconfigure modem
tested Line o,imcoming outgoing ok.tq
cust modem faulty,advise sub change new modem--tq
accnt tos..tested Line ok
cust unrechable..appoimt esok..cust wiring faulty,advise Sub
Appt esok change new modem,tested Line ok,incoming outgoing ok
change drop wire 2 spand
Drop wire disc,rejoint back with conector,tested Line ok,incoming outgoing ok
servicing all joint,tested Line ok,incoming outgoing ok
oppmt esok..change sa pair 10
cust modem faulty,tested Line ok,icoming outgoing ok
Reconfigure modem by TROS Azmi
customer soket...tested last point ok...att by tros isa
tested Line ok...customer behavior...attd by tros isa
cust wiring faulty,advise sub..tq
change drop wire 1 spand.,tested Line ok,incoming outgoing ok
Tukar telefon by TROS Amirul Asraf |TT Resolved dlm SWIFT 22-JAN-16 04:46 PM tapi masih open dalam icp

Page 65 of 87

Remarks
sevicing and change dp 4 pair 1
tukar soket..tested in coming out going ok..attd by tros isa
customer move out....attd by tros isa | rejoint d/w..tested in coming out going ok..tested by tros macha
oppmnt esok. | customer not pay bil...attd by isa
customer not pay bill....service Line ok...attd by tros isa
tukar d/w 1spn..tested in comng out going ok..attd by tros macha
cust wiring faulty..
Reconfigure modem by TROS ISA
rejoint d/w...tested in coming out going ok..attd by tros isa
TESTED LAST POINT O.K.NO FAULT FOUND..CUSTOMER BEHAVIOR...-TROS ISA
customer soket..tested last point ok...attd by tros azmi
tukar d/w 2 spn....tested last point ok..attd by tros isa
tested last point ok.....
tukar pair 1...tested in coming out going ok..attd by tros isa
customer wiring...tested last point ok....attd by tros azmi
customer wiring...tested last point ok...attd by tros azmi
tukar phone warranty...tested in coming out going ok..attd by tros isa
tukar Fius cabinet....tested in coming out going ok...attd by tros isa
tested last point ok...customer unreachable..attd by isa
CHANGED ARRISTOR CABINET BY TROS ISA.TESTED LAST POINT O.K
Reconfigure modem
Reconfigure Modem
tukar Fius cabinet..tested in coming out going ok...attd by tros macha
customer wiring..tested last point ok...attd by tros isa
ADVISE CUSTOMER MODEM FAULT.TESTED LAST POINT O.K...-TROS ISA

Page 66 of 87

Remarks
customer rj 11 rosak...tested last point ok..attd by tros macha
CHANGED DP TO DP 80 pair 4.-TROS MIRUL ASYRAF
Appt esok.. Reconfigure modem
TESTED LAST POINT O.K..MODEM CONFIG CHANGE. RECONFIGURE MODEM AND ADVISE SUB.-TROS AZMI
customer modem..tested Line ok....attd by tros azmi
customer RJ11 rosak...tested last point soket ok...attd by tros azmi
CHANGED DROPWIRE 5 SPAN.-TROS ISA
tukar Splitter...tested last point ok...attd by azmi
tested in coming out going ok..attd by tros azmi
customer behavior...tested Line ok...attd by tros azmi
Reconfigure modem
tukar d/w 8 spn...tested Line ok....attn by tros isa
tukar dp 33 pair 5. tested Line ok..last point ok...attd by tros azmi
TESTED LAST POINT O.K...ADVISE CUSTOMER MODEM FAULT-TROS AZMI
tukar d/w 3 spn...tested in coming out going ok..attn by tros isa
customer wiring....tested last point ok...attn by tros isa
customer soket..tested last point ok...attn by tros azmi
tukar d/w 2 spn....tested in coming out going ok...attn by tros isa
TESTED LAST POINT O.K...ADVISE CUSTOMER SPLITTER FAULT.-TROS AZMI
cust socket faulty,and change new modem.,tested Line ok,incoming outgoing ok
APPT WITH CUSTOMER...CAUSE MISSING APPT.-TROS MIRUL
Reconfigure modem,tested Line ok,incoming outgoing ok
drop wire disc ,rejoint back with conetor
drop wire disc,rejoint back with conector
change sa pair 5...tested Line ok
tested Line ok...cust behaviour

Page 67 of 87

Remarks
tested at last point ok,incoming outgoing ok..advise cust wiring.faulty
TESTED LAST POINT O.K. CUSTOMER TELEPHONE GETTING FAULT..-TROS AZMI
tested Line ok,incoming outgointg ok..tq
appmnt esok...TESTED LAST POINT DROP WIRE O.K.
BUT CUSTOMER ALWAYS MISSING APPT..ADVISE SUB TO CALL BACK FOR NEXT APPT
cust modem faulty, advise cust modem,tested Line ok.incoming outgoing ok
tested Line ok,incoming outgoing ok.cust behaviour.tq
sa faulty,change sa pair 2,tested Line ok,incoming outgoing ok..tq
change Dp 23 pair 6,Dp interminttent,tested Line ok,incoming outgoing ok..tq
TESTED LAST POINT O.K...CUSTOMER COMPUTER PROBLEM.-TROS MIRUL ASYRAF
REJOIN DROPWIRE BY TROS ISA
REJOIN DROPWIRE BY TROS ISA
tukar pair 3..tested incoming out going ok..attn by tros isa
cust fhone faulty,tested Line ok..incoming outgoing ok
appimt esok.,
tukar d/w 5 spn...tested incoming out going ok..attn by tros. Macha
change sa pair 4,tested Line ok,incoming outgoing ok...tq
servicing cust socket,and change drop wire 2 spand,..tq
tukar wayar jumper...tested in coming out going ok..attn by tros macha
customer tiada Rumah job sheet...tested last point ok..attn by tros isa
tukar drop wire 2 spand,tested Line ok,incoming outgoing ok...tq
tukar pair 3...tested in coming out going ok...attn by tros macha
change arestor cab faulty
FAXS MECHINE SUCCESS ...TESTED LAST POINT O,K.- TROS ISA
change drop wire 4 spand..tested Line ok
cust socket faulty,advise cust socket,tested Line ok,incoming outgoing ok..tq
cust wiring faulty,advise sub,

Page 68 of 87

Remarks
change sa 6A 7A...tq
tested Line ok,incoming outgoing ok
tested Line ok,cust behaviour
cust modem faulty,advise sub change new modem..tq
change sa pair 4 and servicing internal wiring...tested Line ok,incoming outgoing ok
cust wiring faulty,advise sub change new wiring..tested at last point ok
Reconfigure modem,tested Line ok
cust wiring faulty,advise cust wiring,tested Line ok,incoming outgoing ok
cust wiring faulty,tested at last point ok..incoming outgoing ok
cust RJ11 faulty,advise sub..tested Line ok,incoming outgoing ok
cust behavior,tested Line ok,incoming outgoing ok
cust behavior,tested Line ok,incoming outgoing ok
APPT WITH CUSTOMER
TESTED LAST POINT O.K,,NO FAULT FOUND-ATTEND BY TROS MIRUL ASYRAF
cust wiring faulty,advise sub rewire new wiring
change drop wire 2 spand
cust wiring faulty and change RJ11,tested Line ok,incoming outgoing ok
rejoint d/w..tested last poin ok..attd by tros isa
tukar d/w 1 spn..tested in coming out going ok...attn by tros azmi
tukar d/w 1 spn...tested in coming out going ok...attn by tros azmi

Page 69 of 87

IBUSAWAT FELDA PALONG SATU

Ticket Id

Service ID

1-13457964055
1-13463837760
1-13491827402
1-13508493156
1-13549447719
1-13562155635
1-13569380718
1-13585291947
1-13600567631
1-13603966766
1-13605599943
1-13605136578
1-13607958032
1-13608495914
1-13617404667
1-13630848752
1-13634862387
1-13642142385
1-13653706862
1-13666295204
1-13676000035
1-13696399713
1-13708550752
1-13711543693
1-13718967098

604628395
604628048
604628012
604628535
mumtahz7
604628416
604628279
604628850
604628367
yeow5017
604628252
mah5508
604628018
604628430
604628310
604628235
604628529
604628729
604628023
604628587
fauzy74
604628287
604628892
604628648
fadil87

Reference

zam_019
604628608
sha.1979
mag_8279

604628381
rosita73
604628611
wati5222
ftnabila
segar68
maasar47
ros0909
604628978

604628701

Aging

Priority

Created Date

0 Days 2 Hrs 32 Mins

0 Days 3 Hrs 41 Mins
0 Days 14 Hrs 50 Mins
0 Days 3 Hrs 3 Mins
0 Days 6 Hrs 36 Mins
0 Days 4 Hrs 28 Mins
0 Days 8 Hrs 14 Mins
0 Days 2 Hrs 15 Mins
0 Days 1 Hrs 34 Mins
0 Days 3 Hrs 38 Mins
0 Days 2 Hrs 36 Mins
0 Days 20 Hrs 31 Mins
0 Days 19 Hrs 9 Mins
0 Days 16 Hrs 44 Mins
0 Days 18 Hrs 22 Mins
1 Days 1 Hrs 45 Mins
0 Days 8 Hrs 50 Mins
0 Days 16 Hrs 24 Mins
0 Days 3 Hrs 2 Mins
0 Days 4 Hrs 49 Mins
0 Days 15 Hrs 32 Mins
0 Days 2 Hrs 32 Mins
0 Days 15 Hrs 57 Mins
0 Days 8 Hrs 6 Mins
0 Days 15 Hrs 29 Mins

P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4

1/1/2016 1:28
1/2/2016 1:04
1/5/2016 4:40
1/6/2016 20:10
1/11/2016 20:36
1/12/2016 22:10
1/13/2016 17:33
1/14/2016 23:02
1/17/2016 19:40
1/17/2016 23:50
1/18/2016 0:30
1/18/2016 0:49
1/18/2016 3:06
1/18/2016 5:35
1/19/2016 0:22
1/20/2016 1:35
1/20/2016 19:28
1/21/2016 3:26
1/22/2016 18:28
1/25/2016 17:01
1/26/2016 4:20
1/27/2016 23:45
1/29/2016 3:13
1/29/2016 18:31
1/31/2016 4:48

Page 70 of 87

Building
Id
PLS
PLS
PLS
PLS
PLS
PLS
PLS
PLS
PLS
PLS
PLS
PLS
PLS
PLS
PLS
PLS
PLS
PLS
PLS
PLS
PLS
PLS
PLS
PLS
PLS

Repeat
Report
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0

DAT Code
DEL
DEL
DEL
DEL
STX
DEL
POE
DEL
DEL
POE
DEL
STX
POE
POE
DEL
DEL
DEL
DEL
DEL
DEL
POE
DEL
DEL
DEL
STX

Page 71 of 87

Remarks
CUSTOMER IW FAULT. -TROS HIDIR
cust socket faulty,advise sub change new socket..tested Line ok--tros hidir
change drop wire 1 spand,tested Line ok,imcoming outgoing ok..tq
change dropwire 2 spand,tested Line ok-tros epul
TESTED LAST POINT DROPWIRE O.K BUT IW GETTING PROBLEM--TROS HIDIR
drop wire disc one leg,rejoint back,incoming outgoing ok..tq
Changed DP pin pair 3 from 8-TROS SAIFUL
CHANGED DP PIN PAIR 5 - TROS HIDIR
CHANGED DP PIN PAIR 8..-TROS SAIFUL
Advise customer modem fault.No warranty..-TROS HIDIR
TESTED LAST POINT O.K...ADVISE CUSTOMER MODEM FAULT..-TROS HIDIR
MODEM FAULT BY LIGHTNING..TESTED LAST POINT O.K--TROS HIDIR
RECONFIGURE TONE BY MCC-TROS HIDIR
RECONFIGURE TONE BY MCC.TESTED INCOMING OUTGOING CALL O.K..-TROS HIDIR
RECONFIGURE TONE BY MCC...-TROS SAIFUL
TESTED LAST POINT O.K...NO FAULT FOUND.-TROS SAIFUL
RECONFIGURE TONE BY MCC...TESTED LAST POINT FOR INCOMING AND OUTGOING CALL O.K...-TROS HIDIR
RECONFIGURE TONE BY MCC-TROS HIDIR
TESTED LAST POINT O.K..CUSTOMER PHONE FAULT. -TROS HIDIR
CHANGED DP PIN PAIR 5.TESTED INCOMING OUTGOING CALL O.K..-TROS HIDIR
SERVISING ALL JOIN DROPWIRE...TESTED LAST POINT O.K BY TROS HIDIR
CHANGED TEL SET BY TROS HIDIR
Changed dp pin pair 7 and tested incoming outgoing call o.k.-TROS SAIFUL IZWAN
cust wiring faulty,advise sub.tested line ok,incoming outgoing ok.tq
cust modem faulty,tested Line at last point ok,incoming outgoing ok

Page 72 of 87

IBUSAWAT FELDA PALONG DUA

Ticket Id

Service ID

1-13482788670
1-13507918421
1-13515574490
1-13550724672
1-13550037506
1-13600437057
1-13601384261
1-13672569922
1-13701411371

604631476
zai1125
bibi552
604631024
zai1125
604631539
604631157
604631015
604631825

Reference
604631592
604631088
rd1234
604631592
basirah8

Aging

Priority

Created Date

0 Days 3 Hrs 11 Mins

0 Days 3 Hrs 1 Mins
0 Days 3 Hrs 4 Mins
0 Days 2 Hrs 41 Mins
0 Days 4 Hrs 35 Mins
0 Days 3 Hrs 51 Mins
0 Days 3 Hrs 34 Mins
0 Days 3 Hrs 36 Mins
0 Days 3 Hrs 58 Mins

P4
P4
P3
P4
P4
P4
P4
P4
P4

1/4/2016 17:35
1/6/2016 19:53
1/7/2016 17:24
1/11/2016 21:23
1/11/2016 21:50
1/17/2016 19:10
1/17/2016 21:39
1/25/2016 23:52
1/28/2016 17:37

Page 73 of 87

Building
Id
PLD
PLD
PLD
PLD
PLD
PLD
PLD
PLD
PLD

Repeat
Report
0
0
0
0
0
0
0
0
0

DAT Code
DEL
POE
STX
DEL
POE
DEL
DEL
DEL
DEL

Page 74 of 87

Remarks
Dop wire disc one leg,servicing all joint,incoming outgoing ok..tq
cust modem faulty,advise cust modem,tested Line ok,incoming outgoing ok
cust modem faulty,advise cust modem...tested Line ok,incoming outgoing ok..tq
CHANGED NEW SET PHONE-TROS HIDIR
ADVISE CUSTOMER MODEM AND SPLITTER FAULT..TESTED LAST POINT O.K-TROS HIDIR
CHANGED TEL SET UNDER WARRANTY-TROS HIDIR
TESTED LAST POINT DROPWIRE O.K (incoming outgoing call o.k)..IW INTERMITTENT FAULT..-TROS HIDIR
REJOIN DROPWIRE CAUSE DISK 1 LEG..-TROS HIDIR
TESTED LAST POINT O.K..SOCKET FAULT-TROS SAIFUL

Page 75 of 87

IBUSAWAT FELDA PALONG TIGA

Ticket Id

Service ID

Reference

Aging

Priority

Created Date

1-13477328240
1-13606393688
1-13607135734
1-13668035167
1-13711744851

604639895
604630397
nasyir02
604630748
nurul.md

is0605
604630297
gwl1130
604630368

0 Days 3 Hrs 38 Mins

0 Days 18 Hrs 12 Mins
0 Days 16 Hrs 20 Mins
0 Days 2 Hrs 46 Mins
0 Days 9 Hrs 37 Mins

P4
P4
P4
P4
P4

1/4/2016 0:25
1/18/2016 2:35
1/18/2016 4:23
1/25/2016 19:42
1/29/2016 17:23

1-13714389726

dmart03

604630516

0 Days 19 Hrs 12 Mins

P3

1/30/2016 0:41

Page 76 of 87

Building
Id
PAT
PAT
PAT
PAT
PAT

Repeat
Report
0
0
0
0
0

PAT

DAT Code
DEL
DEL
STX
DEL
POE
STX

Page 77 of 87

Remarks
cust wiring faulty,advise sub..tros hidir
CHANGED TEL SET.TESTED LAST POINT O.K...S/N756110-TROS HIDIR
TESTED LAST POINT O.K, SPLITTER FAULT.ADVISE SUB-TROS HIDIR
TESTED LAST POINT O.K...CUSTOMER MODEM FAULT. -TROS HIDIR
change sa pair 1,tested line ok,incoming outgoing ok
APPT WITH CUSTOMER ON SUNDAY AT 10:00AM.. TESTED LAST POINT DROPWIRE O.K.
CUSTOMER IW GETTING FAULT CAUSE NO TONE AT THE LAST POINT SOCKET.ADVISE SUB BY TROS
SAIFUL

Page 78 of 87

IBUSAWAT FELDA PALONG LIMA

Ticket Id

Service ID

Reference

Aging

Priority

Created Date

1-13459073209
1-13464189259
1-13470257630
1-13475855957
1-13482250146
1-13495580073
1-13495176053
1-13497239487
1-13507151336
1-13511018683
1-13517273829
1-13521861698
1-13528166289
1-13531728643
1-13532742952
1-13542102033
1-13557356770
1-13562750283
1-13565640145
1-13580836343
1-13594961997
1-13603290968
1-13604747566
1-13631240283
1-13647508543

is_8029
604666920
604668184
604665169
604668679
604669032
pyc43
604666433
604665387
604668679
syukur72
604666337
azman535
604667646
604665493
604669914
604666366
atul5310
604666510
604665029
aya_147
rosli.36
604665386
nass_90
604667196

604666170

0 Days 16 Hrs 55 Mins

0 Days 12 Hrs 29 Mins
0 Days 3 Hrs 51 Mins
0 Days 2 Hrs 29 Mins
0 Days 6 Hrs 22 Mins
0 Days 4 Hrs 51 Mins
0 Days 16 Hrs 7 Mins
0 Days 4 Hrs 18 Mins
0 Days 6 Hrs 37 Mins
0 Days 3 Hrs 44 Mins
0 Days 5 Hrs 13 Mins
0 Days 16 Hrs 16 Mins
0 Days 2 Hrs 53 Mins
0 Days 2 Hrs 32 Mins
0 Days 15 Hrs 53 Mins
0 Days 3 Hrs 9 Mins
0 Days 2 Hrs 57 Mins
0 Days 7 Hrs 30 Mins
0 Days 8 Hrs 11 Mins
0 Days 6 Hrs 21 Mins
0 Days 5 Hrs 30 Mins
0 Days 19 Hrs 44 Mins
0 Days 19 Hrs 34 Mins
0 Days 14 Hrs 24 Mins
0 Days 5 Hrs 52 Mins

P4
P4
P4
P4
P4
P3
P4
P3
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4
P4

1/2/2016 3:32
1/2/2016 7:00
1/3/2016 17:31
1/3/2016 23:19
1/4/2016 17:37
1/5/2016 18:42
1/5/2016 18:55
1/5/2016 20:38
1/6/2016 20:10
1/6/2016 23:25
1/7/2016 18:16
1/8/2016 0:47
1/8/2016 23:01
1/9/2016 22:29
1/10/2016 1:52
1/11/2016 1:05
1/12/2016 17:25
1/12/2016 22:58
1/13/2016 1:17
1/14/2016 18:21
1/16/2016 19:03
1/17/2016 22:05
1/18/2016 0:15
1/20/2016 4:30
1/21/2016 21:52

kaha.70
daus1804

604666823

604665253
604665067

mahmod60
applasmy
604665077
mna010
604665312
604669450
604666358
virgo85

Page 79 of 87

IBUSAWAT FELDA PALONG LIMA

Ticket Id

Service ID

Reference

Aging

Priority

Created Date

1-13655559241
1-13680930709
1-13702900620
1-13708874073
1-13709140585
1-13712895781

azman535
604669849
604665054
alin96
mkr891
604668081

604665067
zr56
zu.013
604667489
604667675

2 Days 4 Hrs 38 Mins

0 Days 5 Hrs 31 Mins
0 Days 4 Hrs 46 Mins
0 Days 23 Hrs 5 Mins
0 Days 22 Hrs 57 Mins
0 Days 5 Hrs 47 Mins

P4
P4
P4
P4
P4
P3

1/22/2016 21:29
1/26/2016 19:33
1/28/2016 21:04
1/29/2016 3:33
1/29/2016 3:57
1/29/2016 21:02

Page 80 of 87

Building Id
PLM
PLM
PLM
PLM
PLM
PLM
PLM
PLM
PLM
PLM
PLM
PLM
PLM
PLM
PLM
PLM
PLM
PLM
PLM
PLM
PLM
PLM
PLM
PLM
PLM

Repeat
Report
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

DAT Code
POE
DEL
POE
DEL
DEL
DEL
STX
DEL
DEL
DEL
POE
DEL
POE
DEL
DEL
DEL
POE
POE
DEL
DEL
POE
POE
DEL
POE
DEL

Page 81 of 87

Building Id
PLM
PLM
PLM
PLM
PLM
PLM

Repeat
Report
0
0
0
0
0
0

DAT Code
STX
POE
POE
POE
STX
DEL

Page 82 of 87

Remarks
cust wiring faulty,advise sub change new socket,tested Line ok,incoming outgoing ok..tq
Drop wire disc,and change drop wire 2 spand,tested Line ok,incoming outgoing ok,tq
change sa pair 4,tested Line ok,incoming outgoing ok...tros hidir
port faulty,change new port,tested Line ok,incoming outgoing ok...tq
change sa pair 9,tested Line ok,incoming outgoing ok.,tq
change sa pair 2,tested Line ok,incoming outgoing ok..,tq
cust modem faulty,advise sub,tested Line ok,incoming outgoing ok..tq
drop wire disc one leg,rejoint back with conector,tested Line ok,incoming outgoing ok
servicing all joint,incoming outgoing ok,ros saiful
change sa pair 7,tested Line ok,incoming outgoing ok..tq
advise cust modem,tested Line ok,incoming outgoing ok..tq
tested at last point ok,incoming outgoing ok
Reconfigure modem,tested Line ok
CHANGE TEL SET BY TROS SAIFU
drop wire faulty,change drop wire 1 spand,tested Line ok,incoming outgoing ok..tq
TESTED LAST POINT DROPWIRE O.K.ADVISE CUSTOMER IW FAULT-TROS SAIFUL
change drop wire 1 spand,tested Line ok,incoming outgoing ok..tq
cust wiring faulty,advise sub change new wiring..tq
PARALLEL WIRING FAULT...ADVISE SUB-TROS HIDIR
TESTED LAST POINT O.K..ADVISE CUSTOMER IW FAULT-TROS HIDIR
TESTED LAST POINT O.K..ADVISE CUSTOMER MODEM FAULT.-TROS HIDIR
TESTED LAST POINT O.K...ADVISE CUSTOMER MODEM FAULT..NO WARRANTY MODEM- TROS HIDIR
CUSTOMER IW FAULT...ADVISE SUB-TROS SAIFUL IZWAN
TESTED LAST POINT O.K...ADVISE CUSTOMER MODEM FAULT..-TROS SAIFUL
SERVISING ALL JOINT BY TROS HIDIR...TESTED INCOMING AND OUTGOING CALL O.K

Page 83 of 87

Remarks
TESTED LAST POINT O.K.CONFIGURE STB AND ADVISE CUSTOMER MODEM INTERMITTENT FAULT...-TROS HIDIR
CHANGED DROPWIRE 1 SPAN AND TEL SET.-TROS HIDIR
CHANGED DP PIN PAIR 4 AND SERVISING JOIN-TROS HIDIR
cust wiring faulty,advise cust wiring,attacking lightning,tested line at last point ok
cust splitter faulty,advise cust splitter..tested t last point o
Rejoin dropwire..Tros Saiful

Page 84 of 87

IBUSAWAT FELDA PALONG LAPAN

Ticket Id

Service ID

Reference

Aging

Priority

Created Date

1-13474588594
1-13482161951
1-13489246343
1-13508312139
1-13532019702
1-13533444293
1-13560575762
1-13564311137
1-13565695555
1-13613713048
1-13619703867
1-13633481631

604645369
604645159
604645516
604645052
604645022
604645992
604645753
604645177
shafy27
604645727
604645108
604645004

aahmdd5
abang19

0 Days 2 Hrs 11 Mins

0 Days 1 Hrs 44 Mins
0 Days 3 Hrs 21 Mins
0 Days 4 Hrs 33 Mins
0 Days 1 Hrs 52 Mins
0 Days 15 Hrs 31 Mins
0 Days 6 Hrs 31 Mins
0 Days 8 Hrs 55 Mins
1 Days 2 Hrs 4 Mins
0 Days 8 Hrs 11 Mins
0 Days 17 Hrs 53 Mins
0 Days 5 Hrs 54 Mins

P4
P4
P4
P3
P4
P4
P4
P4
P3
P3
P4
P4

1/3/2016 22:39
1/4/2016 17:19
1/5/2016 0:09
1/6/2016 20:12
1/9/2016 21:54
1/10/2016 2:34
1/12/2016 20:08
1/13/2016 0:31
1/13/2016 2:22
1/18/2016 19:20
1/19/2016 2:04
1/20/2016 17:05

jkh9582

604645055
nur_afan

Page 85 of 87

Building
Id
PLL
PLL
PLL
PLL
PLL
PLL
PLL
PLL
PLL
PLL
PLL
PLL

Repeat
Report
0
0
0
0
0
0
0
0
0
0
0
0

DAT Code
DEL
DEL
DEL
DEL
DEL
DEL
DEL
DEL
POE
DEL
DEL
DEL

Page 86 of 87

Remarks
change sa pair 9.,tested Line ok,incoming outgoing ok..tq
drop wire disc,rejoint back with conector,tested Line ok,incoming outgoing ok..tq
RECONFIGURE TONE BY MCC... TESTED LAST POINT O. K.. -TROS AMIRUL
rejoint back drop wire,tested Line ok..tros saiful
change sa pair 3,tested Line ok,incoming outgoing ok..tq
cust socket faulty,change new socket,tested Line ok,icoming outgoing ok..tq
servicing all joint,drop wire disc one leg,incoming outgoing ok..tq
TESTED LAST POINT DROPWIRE O.K...CUSTOMER SOCKET FAULT-TROS HIDIR
cust wiring faulty,advise sub change new wiring..tq
TESTED LAST POINT O.K FOR INCOMING AND OUTGOING CALL--TROS HIDIR
CHANGE DP PIN PAIR 8.TESTED INCOMING OUTGOING CALL O.K..-TROS SAIFUL
CHANGED DROPWIRE BY TROS SAIFUL

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