Megacard Corporation

1. How many travel counselors would be needed at each Midwest location? (30 poin
ts)
2. How many travel counselors would be needed if the three Midwest centers were
combined? (30 points)
3. How much could be saved if calls in Indianapolis were handled in 4 minutes or
3 minutes? Extrapolate to estimate the savings for the total department (30 poi
nts)
4. How much could be saved if a Tw of less than 1.5 minutes or 2 minutes were ac
cepted at Indianapolis? Extrapolate to estimate the savings for the total depart
ment (30 points)

Please read the case and answer the questions. I need it in Word (2-3 pages) fi
le and Powerpoint (Max 15 slides).