Académique Documents
Professionnel Documents
Culture Documents
The
incorporation, background, vision and
mission of the company were briefed by the
Administrative department. The work flow
model was briefed before the visit to the
production unit. The product profile was
collected by visiting the departmental outlet.
The study was more emphasized
on 7S Mc Kinsey’s Model and the SWOT
analysis of the company. The study provides
a good exposure to the corporate world and
a good comparison of the practical and
theoretical aspects as studied in the course.
DECLARATION
I, N.Pramod Shetty, do hereby
declare that the internship report on
“CAMPCO CHOCOLATE FACTORY,
PUTTUR” has been accomplished by me
under the eminent guidance of Professor
Hema Harsha, Faculty, M.P. Birla Institute
of Management, Bangalore.
Place: Bangalore
Date: (N.Pramod
Shetty)
CERTIFICATE
Place: Bangalore
Date: M/s Hema
Harsha
(Internal guide)
PRINCIPAL’S
CERTIFICATE
This is to certify that the Internship Report
on “CAMPCO CHOCOLATE FACTORY”
has been prepared by N.Pramod Shetty
bearing registration number 08XQCM6048
under the guidance of Professor Hema
Harsha, Faculty, M.P Birla Institute of
Management, Bangalore.
Place: Bangalore
Date: Dr. Nagesh S
Malavalli
(Principal)
INTRODUCTION
• Inception and
background of the
company.
• Ownership pattern
and the nature of
business carried
on.
• Vision, mission
and the quality
policy of the
organization.
• The product
profile and the
competitors for
the same.
• Workflow model
of the company.
• The structure of
the company and
the various
departments along
with the main
functions.
• The marketing
strategies used.
• The chocolate
industry and its
contribution to the
economy.
• SWOT analysis of
the company.
ACKNOWLEDGEMENT
The immense gratification this project
work has given me and does not lead to a
sense of fulfillment unless I express my
boundless gratitude to all those who made
this work successful. I do recognize that
mere thanks giving would not redeem me of
my indebtedness for all the timely help,
support and guidance I received. I script on
this page my sincerest thanks to each one of
them.
I profusely thank Mr.Abu Baker, AGM
of CAMPCO for giving me an opportunity
to do my internship in the esteemed
organization and for giving the information
about the company and guiding me
throughout the program.
N.Pramod
Shetty
INDUSTRY PROFILE
Chocolate was discovered in the 18th century
and every child’s dream came true all over
the world. The various brands of chocolate
often spoken about in India are Amul,
Cadbury and Campco.
In olden days, the ancient human
almost led a nomadic life wandering from
place to place in search of food. Food is the
basic source of energy for living organisms
including human beings. Hence all living
being need food. But in modern period, man
had started discovering new methods of
producing food through Agriculture. The
various activities involved in getting food
crops through agriculture are known as
agricultural practices like management of
soil, sowing, transplantation and application
of manure and fertilizers irrigation, weed-
control, crop improvement techniques, crop
harvesting and protection.
India is a land of villages. Nearly 65-70% of
our country is agriculturists. About 75% of
the land used for agriculture is cultivated for
basic food grain hence it has become a basic
industry in our country.
Agriculture is one of the
oldest occupations of human beings.
Agriculture means ploughing of the land,
sowing seeds, protecting plants and
obtaining crops for the use of people and
domestic animals. Commercial crops not
only help to earn foreign exchange but also
provide raw materials for industries. Cocoa
is also one of the important commercial
crops in India. Cocoa is grown on the slopes
of Niligiri Hills.
The discovery of cocoa was only a first
step in the direction of chocolate. The
Mayas were the first to cultivate the cocoa
bean for the fruits is yielded. They used the
beans as an ingredient in their favorite
chocolate drink xocoatl. The Mexican Indian
world chocolate comes from a combination
of the terms chocolate consumed in
beverage force.
COMPANY PROFILE
BACKGROUND AND INCEPTION OF
THE COMPANY
YEARS SALES(MT)
2002-03 2425.92
2003-04 2596.73
2004-05 3140.45
2005-06 2622.03
2006-07 3995.5
2007-08 4742.19
CAMPCO at Glance
Number of Shifts : 6 am – 2 pm
2 pm – 10 pm.
10 pm – 6 pm.
QUALITY POLICIES
PRODUCT PROFILE
ENROBED CHOCOLATE
ECLAIRS
DRINKING CHOCOLATE
AREAS OF OPERATION-
GLOBAL/NATIONAL/REGIONAL
GLOBAL
REGIONAL
COMPETITORS INFORMATION
INFRASCTUCTURAL FACILITIES
ACHIEVEMENTS/AWARDS
Best Export Award 2004-05 for processing
of CAMPCO Chocolate and for processing
Areca nut. And it has also achieved success
towards adopting fully automated machines
for the production process.
COCOA PROCESSING
The CAMPCO chocolate factory
collects only the dry cocoa beans. The wet
beans are fermented and dried in the sales
depots. There after processing begins:
1.Cleaning
2.Roasting
3.Winnowing
4.Alkalization
5.Nib ginning(milling)
6.Liquor Processing/Hydraulic Processing
CHOCOLATE PRODUCTION
PROCESSING
1.Preparation of ingredients
2.Mixing
3.Refining the mixture
4.Conching
5.Tempering
6.Molding
7.Cooling
CLASSIFICATION OF CAMPCO
CHOCOLATES
CAMPCO produces larger amount of
chocolate based on 3 classifications:
1.Molded Chocolate
2.Enrobed Chocolate
3.Éclairs
a)President.
b)Vice President
c)Managing directors
d)Two directors from each state.
Business Committee
a)President
b)Vice President
c)Managing directors
d)Two directors from each state (Karnataka
and Kerala)
e)Two senior most officer for ARECA
marketing.
f)The Head of CAMPCO Chocolate factory,
Puttur.
Membership of CAMPCO
Functional Departments
Production Department
Administrative Department.
Personnel Department
Stores Department
The stores department is headed by store
manager. Under him/her there are
supervisors. The main function of the stores
department is divided into 3 units. These
three functions are; receiving the raw
materials for manufacture of chocolates and
also packing materials and sending it into go
down. The stores managers are responsible
to provide the raw materials to required
department and store the finished goods in
the store. The store’s activities are carried
out in shifts by rotation. There are four
documents maintained by the stores
department. They are;
Material inward registers
Daily stocks report
Material register note
Return note book
Marketing Department
Sales
Channel of Distribution
Services
Maintenance Department
Breakdown Maintenance
Security Department
Security department is also important for
each and every organization. Security
departments has 10 acres of land and Rs.125
crores worth of assets including buildings,
land and machines and others. It provides 3
acres of land as quarters to the employees.
This factory covered with fencing barbered
wire leaving one main exit called gate. The
main gate is controlled by security person
called senior security officer. He should be a
graduate and he should have at east 15 years
of service in defense. The duties and
responsibilities of security department are:
• Checking of incoming and outgoing
personnel, vehicles, items etc
• Maintenance of discipline inside the factory
• Prevention and detection of theft etc.
• Security
• Other duties are empowered by managing
director of CAMPCO.
SKILLS
STYLE
STRATEGY
Strategy is the set of decision and
action plans aimed at gaining a sustainable
competitive advantage. Today most of the
enterprises are engaged in strategic
planning. The degree of the sophistication
and the formative vary considerably from
organization to organization.
In the case of CAMPCO chocolate
factory, the strategy is to produce and sell
standard and good quality chocolates with
well guided procedure and good quality of
raw materials from different supplying
company with a quality check to delivery
the products to the customer.
Strategy includes objectives,
goals, purpose and policies, action plans and
tactics. The objectives are:
• To procure areca nut and cocoa of the
members and if necessary from other
growers.
• To undertake processing of areca nut and
cocoa and to establish industries for the
manufacturing of finished and semi finished
products from areca nut and cocoa.
• To open branches and depots, godowns and
factories.
• To arrange for procurement, manufacture and
distribution of pesticides, fertilizers etc.
• To undertake pooling, packing and
standardization of Areca nut and cocoa.
Pricing Policy
Discount Policy
Collection Procedure
Systems
Computer System
In Campco, each and every department
is linked with intercom facility, which helps
to share each other opinion about company’s
daily transactions. Office and each
department is equipped with computer
system.
STAFF
Bonus
In CAMPCO 8.33% per annum
bonus is paid to the employee every year.
The maximum limit was Rs. 2500. If the
basic salary plus dearness allowance is more
than Rs. 3500, they do not come under
bonus act.
Dearness Allowance
Provident Fund
In CAMPCO chocolate
factory provident fund is contributed as
follows: 12% of (Basic salary + dearness
allowance) is employee’s contribution and
equivalent amount is contributed by
management also.
Yearly Increment
Promotions
Medical allowances
CAMPCO also gives Rs. 2000 per
annum as medical allowance. These medical
allowances are given in 2 installments once
in march and other in September.
Retirement
Insurance Coverage
Statutory Measures
• Canteen facilities.
• Cold water facilities.
• Rent free accommodations.
• Medical benefits.
Non-Statutory Measures
• Uniforms.
• Safety shoes, rain coats are provided.
• The employees state insurance facilities.
Duration of Work
Shift Timings
1. Shift - 6 am to 2 pm.
2. Shift - 2 pm to 10 pm
3. Shift - 10 pm to 6 am
Shared Values
SWOT ANALYSIS
STRENGTH
WEAKNESS
OPPORTUNITIES
THREATS
EFFECTIVENESS OF TRAINING
INTRODUCTION
DEFINITION
After the selection of the employee, the next
step is his training. Even old employees
require some training at various points in
their career. The general objectives of
training and development are to assist the
employee to expand and use more
effectively his skill, talents and knowledge
and to assist him in finding his true potential
and in preparing him for greater and higher
responsibilities.
Features of Training
Objectives of Training
Types of Training
a) On specific job
1) Experience: This is one of the oldest
methods of on-the-job training. This method
which involves learning by experience has
proved to be very efficient. To make this
approach effective, it should be
supplemented with other methods of
training.
2) Coaching: This involves coaching by
a superior by personal instruction and
guidance to a manager trainee. This method
increases motivation in the trainee. But this
method is effective only if the superior is
properly trained and oriented. Further the
superior may not have enough time to coach
the trainee and he may also neglect his job.
3) Understudy Program: In this method,
an individual works as an “assistant to” to
the senior manager so that, eventually the
deputy can assume full responsibilities and
duties of the job held b the senior manager.
In this method, the trainee learns be
experience and observation. The main
advantage of this method is that training is
conducted in practical and realistic
situations.
b) Apprenticeship Training:
This method of training is meant to give
the trainee sufficient knowledge and skill in
those trades and crafts in which a long
period of training is required for gaining
complete proficiency. Generally the trainees
work as apprentices under the direct
supervision of experts for a long periods, say
2-7 years. This program consists of
providing actual work experience in the
actual job as well as imparting theoretical
knowledge through classroom lectures.
c) Job Rotation:
This method involves transferring a trainee
from one job to another on a systematic
basis. If a trainee is rotated systematically
from one job to another, the general
background of the trainee is broadened. This
method provides training in actual situation
and exposes them to other worker’s
problems and view points. One main
disadvantage of this method is that
production may suffer.
d) Special Projects:
In this method, the trainee may be asked to
perform a special assignment so that he
would be in a position to acquire knowledge
and also to learn the work procedure.
Sometimes, the management may create a
task force consisting of trainees representing
different functions in the organization which
helps the trainees in acquiring knowledge
about the special assignment.
f) Vestibule Training:
The training in vestibule school is
preliminary to actual shop experience.
Vestibule training is an attempt to duplicate
as nearly as possible the actual working
conditions of the work place. The trainees
can concentrate on training only, because
they are not under any pressure of the work
situation. Further, regular
b) Conferences:
In this method, managers and potential
managers attend the conference programmes
in which they pool their ideas and
experiences with certain problems which are
a common subject of discussion. For
example, the conference may discuss
specific problems such as planning,
delegation etc.
c) Case Studies:
The case study method which was
popularized by the Harvard Business
School, USA, is one of the common forms
of training to the emoplyees. In this method,
instruction describes the actual situation or
problems of a specific concern and the
participants are encouraged to take part in
the objective discussion of the problem. This
method increases the trainee’s power of
observation and also his analytical ability.
d) Simulation:
In simulation, the real situation of work
environment in an organization is presented
in the training session. In other words, in
simulation, instead of taking participants
into the field, the field is simulated in the
training session itself.
Role Playing is one of the common
simulation methods of training. In role
playing the participants play his role or
those of others under specific conditions of
simulation. Role playing enables the
participants to increase his skills in dealing
with other people. In role playing, the
participants play different roles for different
situations and by this, they are enabled to
deal with several problems from various
angles.
e) Sensitivity Training:
This method aims to influence an
individual’s behavior through group
discussion. In group discussion, the trainees
freely express their ideas, beliefs and
attitudes. In sensitivity training, the trainees
are enabled to see themselves as others see
them and develop and understand other’s
views and behavior. Further the participants
are trained to become patient listeners and
resolve conflicts, if any. In addition, the
trainees by interaction in a group become
sensitive to one another’s feelings and also
develop increased tolerance for individual
differences.
f) Incident method:
In the usual case method, the entire problem
is presented to the students, whereas in the
incident method, only a brief incident is
presented to provoke discussions in the
class. The group then puts questions to the
instructor to draw out of him the salient facts
and additional information needed to arrive
at a reasonable solution of the case. This
method draws the participants into
discussion with greater emotional
involvement.
Increases Morale
Broadens Knowledge
It broadens the knowledge of the employees
in all phases of the company’s operations.
Encourages Standardization
Creates Confidence
Better Rewards
Role of Training
Increase in Efficiency
Training plays an active role in increasing
efficiency of employees in an organization.
Training increases skills for doing a job in a
better way. Though an employee can learn
many things while he is put on a job, he can
do much better if he learns how to do the
job. This becomes more important especially
in the context of changing technology
because the old method of working may not
be relevant. In such a case, training is
required even to maintain minimum level of
output. For example, working on automatic
machine requires skills different from that
required to handle manually operated
machines. Similar changes are taking place
in managerial jobs too.
Reduced Supervision
Limitations of Training
Training Process
Age No of Percentage
Respondents
Below-20 05 10
20-30 20 40
30-40 15 30
40-50 05 10
Above-50 05 10
Total 50 100
40
40
35
30
30
25
20
% of Respondent
15
10 10 10
10
0
Below 20yrs 20-30yrs 30-40yrs 40-50yrs above 50yrs
Table No-2
Sex No of Percentage
Respondents
Male 42 84
Female 08 16
Total 50 100
le No-3
Qualification No of Percentage
Respondents
SSLC 08 16
PUC 06 12
Graduation 20 40
Technicians 16 32
Total 50 100
Table No-4
Department No of Percentage
Respondents
Administration 15 30
Production 30 60
Material 05 10
division
Total 50 100
Work Experience
Table No-5
Experience No of Percentage
Respondents
0-05 years 15 30
06-15 years 30 60
16-20 years 03 06
21 & above 02 04
Total 50 100
ority of the respondents (60%) had 06-15
years of service. This indicates that the
employee
Table No-6
Opinion No of Percentage
Respondents
a) It heightens 11 22
employee
morale
b) It helps in 09 18
reducing
dissatisfaction
c) Increases job 20 40
knowledge
d) Helps in 06 12
prevention of
accidents
e) Helps in 04 08
personal growth
Total 50 100
dents and 8% of the respondents said that
the training helps in personal growth.
Table No-7
Methodology No of Percentage
Respondents
a) Slide Show 09 18
b) Displayed on 22 44
the notice board
c) Instruction 15 30
sheets
d) Intranet 04 08
Total 50 100
Table No-8
Trainer No of Percentage
Respondents
Top 00 0
management
HR manager 05 10
Superior 35 70
Department 10 20
head
Total 50 100
ned by the department head and 10% of the
respondents were trained by the HR
manager. However the table shows that
nobody was trained by the Top
management.
Table No-9
Selection No of Percentage
Procedure Respondents
On a random 04 08
basis
Recommended 07 14
by the HOD
Selected by 30 60
HRD/Personnel
department
Don’t know 09 18
Total 50 100
the 60% of the respondents were the people
who had no previous job experience before
joining Campco.
Table No-10
Skills No of Percentage
Respondents
Technical 35 70
skills
Conceptual 2 04
skills
Interpersonal 13 26
skills
HR skills 00 0
Total 50 100
le No-11
Frequency No of Percentage
Respondents
Once till now 40 80
Once in 6 00 00
months
Once in a year 10 20
Not conducted 00 00
At all
Total 50 100
le No-12
Opinion No of Percentage
Regarding Respondents
Duration
7 days 15 30
15days 09 18
1month 16 32
3 months and 00 00
Above
Depending on 10 20
need
Total 50 100
Language No of Percentage
Respondents
Kannada 37 74
English 06 12
Hindi 07 14
Total 50 100
r training in Hindi and 12% had their
training in English.
Table No-14
Expectations No of Percentage
Respondents
Putting the 03 06
learner to ease
To get closer 11 22
to the job
position
Giving the 36 72
Exact
knowledge
Total 50 100
respondents
Table No-15
Qualities No of Percentage
Respondents
Experienced 02 04
trainers were
called
Conducive 18 36
atmosphere
Good training 21 42
materials were
provided
Proper schedules 09 18
were maintained
Total 50 100
Table No-16
Methods No of Percentage
Respondents
On the Job 48 96
Off the Job 02 04
Total 50 100
Table No-17
Safety No of Percentage
measures Respondents
First-aid 29 58
Fire 15 30
Extinguisher
Vehicles 06 12
Handling
Total 50 100
le No-18
Yes/No No of Percentage
Respondents
Yes 38 76
No 12 24
Total 50 100
majority 76% of the respondents said that
personality development program is
necessary in the organization. While 24% of
the respondents said that a personality
development program is not required in the
organization.
Table No-19
Table No-21
100 Instruments
96 No of Percentage
80 Respondents
60 Visual aids 02 04
40 Games 00 00Respondents
% of
20
Interactive 13 26
0
sessions 4
None
Yes 35
No 70
Total 50 100
ondents.
Table No-22
Yes/No No of Percentage
Respondents
Yes 48 96
No 02 04
Total 50 100
s not justify the training cost.
Objectives No of Percentage
Respondents
Increased 28 56
productivity
Effective 00 00
working of the
employees
Reduction in 12 24
wastage
Developing the 10 20
skills of the
employees
Total 50 100
le No-24
Yes/No No of Percentage
Respondents
Yes 26 52
No 24 48
Total 50 100
.
Follow ups after the training
Table No-25
Rating No of Percentage
Respondents
Excellent 08 16
Very good 09 18
Good 20 40
Satisfactory 13 26
Total 50 100
SUGGESTIONS
CONCLUSION
BIBLIOGRAPHY
5. www.wikipedia.com
6. www.hrguru.com