MANAGEMENT SYSTEMS

CERTIFICATION IN INDIA
INTRODUCTION
INDIA ONE OF THE COMPLEX ECONOMIES HAVING
PRIVATE, MIXED AND GOVT UNDERTAKINGS
- DIVIDED INTO UNDER DEVELOPED
ZONES TO FULLY DEVELOPED
ZONES
INDIA WAS AMONG THE FIRST FEW COUNTRIES TO
DEVELOP A NATIONAL STANDARD IS 10201 QUALITY
SYSTEMS IN SIX PARTS, IN 1982
SIMILARLY BIS HAD FORMULATED A STANDARD IS
13967:1993 ON EMS BEFORE ISO 14001. PROVISION FOR
ENVIRONMENTAL PROTECTION EXIST IN INDIAS
CONSTITUTION THROUGH ARTICLES 48 A AND 51 A (g)

 INTRODUCTION (CONTD.)

FIRST EDITION OF ISO 9000 STANDARDS COMPLETED

IN 1986 BY ISO/TC 176 AND PUBLISHED IN 1987
ISO 9000 STANDARDS WERE ADOPTED BY BIS, THE
NATIONAL STANDARDS BODY OF INDIA, IN TOTO AND
BROUGHT OUT AS IS 14000 SERIES OF STANDARDS IN
1988. LATER AS IS/ISO 9000.
SIMILARLY ISO 14001 ADOPTED AS IS/ISO 14001

INTRODUCTION (CONTD.)
IN ADDITION TO ADOPTION OF ISO STANDARDS,
BIS HAS FORMULATED
STANDARDS IN THE
FOLLOWING FIELDS:

ANALYSIS OF QUALITY COST IS 10708

DEVELOPMENT OF SUPPLIER RATING SYSTEM IS 12040
COMPLAINTS HANDLING IS 15400
HANDBOOK ON STATISTICAL QUALITY CONTROL SP 28
QUALITY CIRCLES IS 12301
QUALITY MANAGEMENT FOR HOSPITAL SERVICES
(UPTO 30-BEDDED HOSPITALS) IS 13808 (PART 1 TO 5)
OUT-PATIENT DEPARTMENT (OPD) AND EMERGENCY
SERVICES; DIAGNOSTIC AND BLOOD TRANSFUSION
SERVICES; WARDS, NURSING SERVICES AND OPERATION
THEATRE, ETC.

 RALLI WOLF - FIRST COMPANY IN INDIA TO

GET CERTIFIED IN THE YEAR 1988 BY BSI, U.K.
1988 1991 THREE YEARS OF INCUBATION
PERIOD
1992 EXPONENTIAL INCREASE IN CERTIFIED
COMPANIES
ENGINEERING SECTOR TOOK THE LEAD MACHINERY
AND
EQUIPMENT
SECTOR
FOLLOWED
BY
ELECTRONICS
AND
ELECTRICAL AND BASIC METALS AND
FABRICATED METAL PRODUCTS, CHEMICALS,
TEXTILES, INFORMATION TECHNOLOGY

 GOVT INITIATIVE TO PROMOTE QUALITY

- NATIONAL QUALITY CAMPAIGN
IN APRIL 1992 LAUNCHED BY
PRIME MINISTER OF INDIA
IMPORT EXPORT POLICY (1992 97) QUALITY
OCCUPIES THE PRIME PLACE
NATION-WIDE
AWARENESS

PROGRAMMES

ON

QUALITY

RAJIV GANDHI NATIONAL QUALITY AWARD

INSTITUTED BY BIS AND THE FIRST AWARDS FOR
1991-92 WERE GIVEN BY THE PRIME MINISTER OF
INDIA

 RECOGNIZE
AND
REWARD
MANUFACTURERS
FOR
ISO
9000
CERTIFICATION AND MAKE THEM ELIGIBLE
FOR SPECIAL IMPORT LICENCES

ASSISTANCE
IN MODERNIZA-TION AND
UPGRADATION OF TEST HOUSES AND
LABORATORIES

 EUROPEAN EXPERT GROUP INVITED BY GOVT.

OF INDIA IN 1992 TO ESTABLISH
NATIONAL
QUALITY COUNCIL IN INDIA
REMARKABLE GROWTH
FROM 1992 - 2000

IN

CERTIFICATION

PROBLEMS ASSOCIATED WITH GROWTH

ONLY CERTIFICATION HAS BECOME A SHORT SIGHTED
GOAL
VARIATIONS IN INTERPRETATION INTENSITY AND
RIGOUR OF APPLICATION OF THE STANDARDS
MUSHROOMING OF TRAINERS/ CONSULTANTS

 NEED WAS FELT TO CONTROL PROLIFERATION

OF CERTI-FICATION
ABSENCE OF ACCREDITATION MECHANISM IN INDIA
COMPETITION AMONG MAJOR CERTIFICATION
BODIES LED TO ACCREDITATION OF CERTIFICATION
BODIES BY OVERSEAS BODIES
HOWEVER, MUSHROOMING
BODIES CONTINUED

OF

CERTIFICATION

DILUTION IN TRAINING AND CONSULTANCY ALSO

CONTINUED

 QUALITY COUNCIL OF INDIA WAS SET UP

IN 1997
SOME CONTROL WAS EVIDENT
SELF-MOTIVATION STILL LACKING
COMPETITION AMONG CONSULTANTS
AND AMONG CERTIFICATION BODIES
LEADS TO UNETHICAL PRACTICES

 REVISED VERSION 2000

MANY COMPANIES OPTED OUT OF ISO 9000
CERTIFICATION
CONSULTANTS/TRAINERS TOOK TIME TO
ADJUST TO NEW REQUIREMENTS
INSTEAD OF UPDATING THEMSELVES WITH
THE
NEW
REQUIREMENTS,
THE
REQUIREMENTS WERE DILUTED WHEN
IMPLEMENTED AND MOULDED TO THE
EARLIER VERSION
PRESENTLY, A MIXTURE
CONCEPTS STILL EXIST

OF

OLD/NEW

 PROBLEMS STILL CONTINUING

LESS IMPORTANCE TO CORRECTIVE AND
PREVENTIVE ACTION
TOO MUCH FOCUS ON DOCUMENTATION
LACK OF CLARITY ON CONCEPT
CONTINUAL IMPROVEMENT

OF

VARIOUS INTERPRETATIONS AND LACK OF

IMPLEMENTATION
OF
THE
PROCESS
APPROACH

GROWTH OF MANAGEMENT SYSTEMS

CERTIFICATES IN INDIA
ISO 9000
- 5554 IN THE YEAR 2001
- 8110 IN THE YEAR 2002
- 10198 IN THE YEAR 2003 (8367 FOR
ISO 9001:2000)
- APPROX. 12000 PRESENTLY IN
INDIA
- TOTAL 5,00,125 (THROUGHOUT
THE WORLD) BY THE END OF YEAR
2003

ISO 9001:2000 CERTIFIED ORGANIZATIONS MAY

ACTUALLY BE MORE BECAUSE ISO 9001 IS
INCORPORATED WITHIN SECTORS SPECIFIC
DOCUMENTS
- ISO 9001 REQUIREMENTS BEING
CASCADED DOWN THE SUPPLY CHAIN
THROUGH SECTOR SPECIFIC
DOCUMENTS, FOR EXAMPLE,
ISO/TS 16949:2000, TL 9000, ETC.

EVOLUTION FROM MULTIPLE, SINGLE-SITE

CERTIFICATES TO SINGLE, MULTIPLE-SITE
CERTIFICATES

GROWTH OF MANAGEMENT SYSTEMS

CERTIFICATES IN INDIA (CONTD.)
ISO 14000
- 400 IN THE YEAR 2001
- 605 IN THE YEAR 2002
- 879 IN THE YEAR 2003
- APPROX. 1,100 PRESENTLY IN
INDIA
- TOTAL 66,070 (THROUGHOUT
THE WORLD) BY THE END OF YEAR
2003

SCOPE SECTORS GENERALLY COVERED IN INDIA

1. TEXTILES & TEXTILE PRODUCTS
2. CHEMICALS, CHEMICAL PRODUCTS & FIBRES
3. RUBBER & PLASTIC PRODUCTS
4. NON-METALLIC MINERAL PRODUCTS
5. CONCRETE, CEMENT, LIME, PLASTER, ETC.
6. BASIC METALS AND FABRICATED METAL PRODUCTS
7. MACHINERY AND EQUIPMENT
8. ELECTRICAL AND OPTICAL EQUIPMENT
9. OTHER TRANSPORT EQUIPMENT
10. WHOLESALE AND RETAIL TRADE
11. FOOD PRODUCTS, BEVERAGES AND TOBACCO
12. LEATHER AND LEATHER PRODUCTS
13. WOOD AND WOOD PRODUCTS
14. PULP, PAPER AND PAPER PRODUCTS
15. PRINTING COMPANIES

SCOPE SECTORS COVERED

(CONTD.)
16. MANUFACTURING NOT ELSEWHERE CLASSIFIED
17. TRANSPORT, STORAGE AND COMMUNICATION
(TELECOMMUNICATIONS)
18. OTHER SERVICES
19. HOTELS & RESTAURANTS
20. ELECTRICITY SUPPLY
21. PHARMACEUTICALS
22. MANUFACTURE OF COKE AND REFINED PETROLEUM PRODUCTS
23. FINANCIAL INTERMEDIATION; REAL ESTATE; RENTING

NEW AREAS
OCCUPATIONAL
HEALTH
AND
SAFETY
MANAGEMENT SYSTEMS IS 18001:2000
FORMULATED BY BIS
INDIAN STANDARD MORE
AKIN TO THE
REQUIREMENTS
LAID DOWN IN ILO
GUIDELINES ON THE SUBJECT
IN TUNE WITH THE FACTORY ACT (1948) OF
INDIA
INDIAN
STANDARD
IS:15150:2002
ON
INFORMATION
SECURITY
MANAGEMENT
SYSTEMS - REQUIREMENTS

NEW AREAS (CONTD)

HACCP CERTIFICATION
FOOD HYGIENE HAZARD
ANALYSIS AND CRITICAL
CONTROL POINT (HACCP)
- IS 15000:1998

HACCP QMS
CERTIFICATION

CONSTRAINTS AND CHALLENGES

ALL MANAGEMENT SYSTEMS NOW PRESCRIBE
COMPLIANCE WITH LEGAL REQUIREMENTS
PLETHORA OF LEGISLATIONS EXIST
TODAYS NEED IS TRAINING AND AWARENESS
TO FILL THE GAP IN UNDERSTANDING
ACTS/RULES/ REGULATIONS

BENEFITS OF MANAGEMENT SYSTEMS

CERTIFICATION IN INDIA
HAS PROVIDED AN OPPORTUNITY TO INDIAN
INDUSTRY AND SERVICE PROVIDERS TO
IMPROVE AND BE DISCIPLINED
PEOPLE HAVE STARTED THINKING IN TERMS OF
QUALITY, ENVIRONMENT, HEALTH AND SAFETY
ASPECTS
PROVIDES A FRAMEWORK FOR MEETING
REQUIREMENTS
RELATED
TO
ALL
MANAGEMENT
SYSTEMS
INCLUDING
LEGISLATIVE/REGULATORY REQUIREMENTS