Analesa Dudley

4128 East 102nd Street

Cleveland, Ohio 44105
216-854-0120
asdudley1@gmail.com

April 09, 2016

Human Resource Manager
700 E. Fourth St. Suite 220
Charlotte, NC 28202
Dear Human Resource Manager,
In response to your recent career posting, please accept this letter and enclosed
resume as evidence of my interest in the Social Service Program Specialist position. I
am an adept internal/external customer service professional, seeking a change. Upon
reviewing my resume you will find that my skill set is transferable and relevant to your
needs.
I have acquired over 9 years of diverse clerical, customer service, dispatcher, and
technical support experience while working for Time Warner Cable, which makes me a
strong candidate for this particular position. My experience allows me to be utilized to
any capacity and transition into various roles with ease. Being hired for this position
would give me the opportunity to show how my education combined with 500+ hours of
hands on interning, has prepared me to begin a career within the Human Services field.
By virtue of my ongoing education and current experience, I feel that I am well qualified
for the Social Service Program Specialist position. With my proven ability to exceed
expectations, while managing a high volume workload, within a results driven cohesive
team environment, I believe that I would make a strong contribution to an already great
agency. I am relocating to the Charlotte, NC area immediately after graduation and I
would appreciate the opportunity to discuss my qualifications with you at a mutually
convenient time.
Thank you for your consideration.

Sincerely,
Analesa Dudley
Enclosure: Resume

Analesa Dudley
4128 East 102nd Street
Cleveland, Ohio 44105
216-854-0120

asdudley1@gmail.com
Education

Cuyahoga Community College

Cleveland, Ohio

Pursuing Associates of Applied Science Degree in Human Services-Generalist

(Expected Completion in May 2016)

Internship
Golden Ciphers Youth Development Cultural Arts Program
Student Intern (500+ hours)

Cleveland, Ohio
August 2014 to December 2015

Intake/Assessment of new clients

Provided agency information to referrals and scheduled appointments
Updated client attendance and progress records weekly
Provided community support by assisting with the Free Lunch Program
Co-Facilitated groups in after school, mentoring, and detention center settings
Provided supervised one on one sessions with clients utilizing motivational interviewing
techniques
Experience

Time Warner Cable

Cleveland, Ohio
2011 to Present

Quota Coordinator

Create/Manage schedules for 500+ In House and Contractor technicians in MWN

Balance/Maintain 17 Quota pools and 10 Q Codes
Research Issue-Track tickets and work to completion
Investigate Quota, Auto Routing, Arris, and Point-View issues
Participate in ongoing training to stay abreast of products, services, and policy changes

Time Warner Cable

Cleveland, Ohio

Customer Service Representative & Dispatcher-OST

First American Cash Advance

Customer Service Representative

Screened, approved, and or rejected potential customer applications

Used advanced marketing techniques to establish productive relationships with other local
businesses, consistently generating additional revenue, increasing cash receivables by an
average of $2-5,000 dollars monthly
Productively recovered $1-2,000 dollars monthly in Charge Off and/or NSF funds
Balanced all Cash, current Advance checks, NSF checks, and Charge Off checks 3x daily
Additional Skills

Microsoft Word, Microsoft Excel, Microsoft Power Point, Cash Handling