Research Methodology

BANKING WITH Private and PUBLIC SECTOR BANKS

{CUSTOMER SATIFACTION}

1. What Gender Male : Female :

2. What age group do you fall

18-30 30-45 45-60

3. Do you hold any other bank account?

 How many Accounts do you hold :________

4. Do you prefer
 Manual Assistance
 Online Banking

5. Do you prefer using

Cash Credit Card Debit Card

6. Problem in Manual Assistance

(Which one do you rank the most in ascending Order)
 Long time Standing in Queue 1:__ 2:__ 3: __
 No proper guidance 1:__ 2:__ 3: __
 Lengthy Formalities 1: __ 2:__ 3: __

7. Problem faced in Online-Banking

(Which one do you rank the most in ascending Order)
 Low Speed 1:__ 2:__ 3: __
 Problem in connectivity 1:__ 2:__ 3: __
 Poor Security 1: __ 2:__ 3: __

8. Are you satisfied with physical delivery of Documents

Post Courier

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 9. Are you Satisfied with withdrawal facility

Fast Slow

 Manual: __
 ATM Machine :__
10. Are you Satisfied with the ATM Withdrawals

Yes:__ No:__

11. Do you hold Locker Facility

Yes :__ No:__

In Which Bank
Public:

Private:

12. Are you satisfied with the response from Phone banking officers

Yes :__ No:__

13. Which sector bank do you think is better

Public Private
14. Do you use ELECTRONIC CLEARING SYSTEM{ ECS}
Yes:__ No:__
 Electricity Bill
 Loans EMI
 Share Dividend Transfer

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