Communication patterns Contract disputes Payment Schedules Change orders, procedures, process, policy and Performance to protect Water & Sewerage's interests as it relates to the contract and the project (Reference pages 3-7) 00000 It is evident that there were inconsistencies, poor record keeping, poor administration, no system to correlate with contract payment from Management ‘Accounts, no monitoring of the project to verify change orders and so much more that is left for discussion because of the lack of process that was not interconnected to the business and process mapping goals for the Fox Hill Treatment Plant for contract administration. As a result many problems occurred and are identified below to create the framework and reference point for the analysis. Problem Statement The lack of properly maintained project records to show project steps as it relates to the original budget and correlates with: specifications, standards, pricing conflicts in terms of labor and cost, plant installation and inspections, planning, design, change orders, bidding, post construction as it relates to the Fox Hill Treatment Plant to protect Water & Sewerage’s interests Causal Identification As It Relates To Problem In August 2004, the Fox Hill Treatment Plant was not working properly, sewage treatment was suspended, flows were diverted into deep well disposal because the number two tank was ruptured. At the planning phase SABL was in negotiations with WSC executives and from documented records it is evident that there was no formal process in place to deal with the prequalification of bidders exercise. The contract was awarded to SABL Bahamas and Mr. Glenn Archer assumed the responsibility to protect WSC interest as the Senior Manager of Sewerage Operations, and Mr. Christopher Sherman, Deputy General Manager — Engineering_and Planning which includes Project Management, as Project Manager and Division Head which clearly is his role within WSC organizational structure and the Fox Hill Treatment Plant Project by virtue of his title. In order to address possible root causes to the problem a review of the documentation was read and based on the facts and questions asked by ICC, the following are listed as root causes to the problem (cross reference Pages 39-