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Screen-scraping tool implemented to capture and validate information for

25 fields from v8 systems

Auto email generation on struck order status- ensuring faster and right
communication to end customers

Auto-validation of data discrepancies between customer database and


central office - reducing delay in work order allocation

Automation and consolidation of MIS reports on vendor performance


sending timely and accurate reports

30% reduction of cost through process automations

- Decrease in truck rollout by field engineers


- Screen-scraping tool implementation
- Auto email generation
56 hrs to 20 mins cycle time reduction (with handoffs) of order correction,
enabling faster time to market
40% overall Improvement in productivity