Ashley Howley

198 Brookside St, Glace Bay, Nova Scotia, B1A 2L6

902-577-7337
ashleyhowley90@yahoo.com
PROFESSIONAL PROFILE
Highly accomplished and results driven manager who is energetic, organized, and
self-motivated. Adaptable in changing and challenging environments with excellent
interpersonal and time management skills with the ability to successfully manage a
group and achieve program goals and objectives.
Proficient in health and safety,
employment and human rights legislation
Identify Workers Compensation
legislation and how it applies to the
workforce

Collaboratively work in a team

environment to develop policies and
programs
Recruit, select and retain employees
while working in relevant legislation

Design and develop human resource

policies and programs

Preparing for the CHRP Exam

Proficient in Microsoft Office Suite

Effective Organization and Time

Management Skills

Experienced Trainer

Trained in Crisis Prevention

Effective negotiator in the collective

bargaining process

Calm Under Pressure

Experienced Coach

Occupational Health and Safety

Certification

WHIMIS Certification

PROFESSIONAL EXPERIENCE
Moores Clothing for Men, Sydney, Nova Scotia
Wardrobe Consultant
November 2013- Present
Maximize sales by providing excellent customers service, and creating long
term quality relationships with customers. Understand and address the
customer's needs and follow up to ensure a great customer service
experience. Key holder responsibilities and manage a team of 2-3 people.
Bootlegger, Sydney, Nova Scotia
Assistant Manager
November 2013

Achieved sales goals and coached staff on sales and customer service
strategies. Handled customer complaints, maintained paperwork, delegated
tasks to employees, managed write-offs, and implemented loss prevention
strategies. Participated in the interview process and trained new employees
on daily operations.
Servicom, Sydney, Nova Scotia
Quality Analyst

Analyzed outbound sales calls for quality control purposes and interacted
with clients on a regular basis to ensure the sales scripts were up to date and

effective. Trained new employees to develop their sales skills and conducted
presentations outlining program requirements.
Transcom, Chatham, Ontario
Customer Service Representative

Accurately managed an average of 60 inbound calls per day for Comcast

Cable, handled billing and cable programming inquiries and helped
troubleshoot cable service. Promoted sales and solicited upgrades. Efficiently
managed call time to ensure first call resolution. Acted on behalf of the
supervisor and de-escalated calls from dissatisfied customers.
Heart and Stroke Foundation, Chatham, Ontario
Telerecruiter
December 2008-April 2010
Recruited new volunteers through cold calling and contacted previous
volunteers. Solicited local business for donations and local media outlets for
advertising time.
Pioneer Polymers, Tilbury, Ontario
Quality Supervisor
January 2004-March 2008
Supervised employees and inspected parts for defects. Completed daily logs
and scrap reports and trained new employees on daily operations and health
and safety procedures. Participated in union grievance meetings and
performance management sessions.

VOLUNTEER EXPERIENCE
Heart and Stroke Foundation, Chatham, Ontario
Media relations
Zone leader and captain for the 2009 and 2010 Person to Person Giving
Campaign
Canvasser for the 2009 Person to Person Giving Campaign
Office and clerical duties
Political Campaign Volunteer for the 2008 Federal Election, Chatham,
Ontario
Cold calling party members for donations
Canvassing
Secretary for the Riding Association
Office and clerical duties
EDUCATION
Advanced Diploma Human Resources Management (2016) Nova Scotia
Community College, Marconi Campus
Bachelor of Arts- Political Science and Sociology (2002) Cape Breton
University