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    IRMEN family DENTISTRY Midland, MI ADMINISTRATIVE ASSISTANT # Schedule, coordinate and verify appointments and meetings fittingly between patients and professionals to ensure full adequate time and daily goals are met # Conflict resolution with the ability to diffuse intense situations and frustrated callers # Handle calls with courtesy and sensitivity while building rapport and responding to any questions or concerns.

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    IRMEN family DENTISTRY Midland, MI ADMINISTRATIVE ASSISTANT # Schedule, coordinate and verify appointments and meetings fittingly between patients and professionals to ensure full adequate time and daily goals are met # Conflict resolution with the ability to diffuse intense situations and frustrated callers # Handle calls with courtesy and sensitivity while building rapport and responding to any questions or concerns.

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    © All Rights Reserved
    Téléchargez comme PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    30 vues2 pages

    Lindseyresume Docx 1

    Transféré par

    api-255631131
    IRMEN family DENTISTRY Midland, MI ADMINISTRATIVE ASSISTANT # Schedule, coordinate and verify appointments and meetings fittingly between patients and professionals to ensure full adequate time and daily goals are met # Conflict resolution with the ability to diffuse intense situations and frustrated callers # Handle calls with courtesy and sensitivity while building rapport and responding to any questions or concerns.

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    sur 2

    LINDSEYPETERS

    (989)4295105
    lindsey.kr.peters@gmail.com
    http://lindseypeters.weebly.com/
    https://www.linkedin.com/in/lindseykrpeters

    EDUCATION:

    08/1108/15 CENTRALMICHIGANUNIVERSITY
    BachelorofAppliedScience(B.A.Sc.):SpanishLanguageandLiterature
    MajorGPA3.09
    OverallGPA2.64

    Mt.Pleasant,MI

    01/156/15
    UNIVERSITYOFALICANTE
    StudyAbroadProgram:SpanishLanguageandLiterature

    Alicante,Spain

    08/0808/11 MIDMICHIGANCOMMUNITYCOLLEGE
    GeneralEducationMACROCompletion

    Harrison,MI

    CULTURALEXPERIENCE:

    Spain
    Completed5monthstudyabroadexperiencewithahostfamilyinAlicante,Spainwhile
    enrolledinlocaluniversityandcompleting4languageandtranslationcourses.Acquired
    knowledgeoflocallanguage,customs,andrespectfordifferentwayoflife.
    CostaRica
    Visitstovariouspartsofthecountryin2009,10,11,and2016withtheopportunityto
    practicelanguageskillsandunderstandthelocalculture.
    Nicaragua
    VolunteertriptoSelvaNegra,Nicaraguaduring2013withtheorganizationOutReach360
    withtheopportunitytoteachEnglishasasecondlanguagetolocalschoolchildrenandstudy
    oftheNicaraguanhistoryandculture.

    EXPERIENCE:

    07/08
    Present IRMENFAMILYDENTISTRY
    Midland,MI
    ADMINISTRATIVEASSISTANT
    Schedule,coordinateandverifyappointmentsandmeetingsfittinglybetweenpatientsand
    professionalstoensurefulladequatetimeanddailygoalsaremet.
    Setupandupholdmanualandautomatedinformationfilingsystemstomaintainaccuracyof
    records
    Inputcustomerdata,preparednecessarypaperwork,collectedpaymentsandsentoutproper
    billing.
    Treatallpatients,theirfamilies,visitors,peers,staffandprovidersinapleasantand
    courteousmannertoaprovidepositiveexperience
    Conflictresolutionwiththeabilitytodiffuseintensesituationsandfrustratedcallers.

    08/1312/14 CMUPHONATHON
    Mt.

    Pleasant,MI
    STUDENTCALLER
    Educatealumni,parentsandfriendsofCMUsfinancialneedsandmotivatethemtosupport
    thegoalsoftheAnnualFund
    Updateandverifyalumniinformationforfuturecontactanduniversityrecords
    WorkingindividuallyandasateamtomeetstandardssetbyAnnualGivingDirector.
    Handlecallswithcourtesyandsensitivitywhilebuildingrapportandrespondingtoany
    questionsorconcerns

    06/1202/13
    DICKSSPORTINGGOODS
    Mt.Pleasant,MI

    CASHIER/CUSTOMERENGAGEMENTSPECIALIST/SALES
    Greetandengageeachcustomertodeterminetheirshoppingneedsandensuretheyreceive
    goodservice
    Cashregisterringing&generalcashhandling
    Promotecompanyprogramsincludingwarrantysales,Scorecard(loyaltyprogram),instore
    creditcards,andseasonalpromotions

    08/0808/11 MIDMICHIGANURGENTCARE
    Midland,MI
    PATIENTSERVICESPECIALIST
    Greetedallpatientsprofessionallyandwithcourtesy
    Achievedhighperformanceevaluationsforcallhandlingabilityandqualityofservices
    providedtopatientsinafastpaced,highvolumecallcenter.
    Registerpatientaccordingtoclinicprotocol,verifyingdemographicsandinsurance
    informationincompliancetopatientconfidentialityandHIPPAstandards.
    Handleemergencysituationswithcalm,quickthinkingandcompliancetohospitalprotocol

    PROFESSIONALDEVELOPMENT:

    SanfordAmericanLegionPost443
    Volunteerduringveteraneventsandcoordinationofsocialmediaandeventpromotion
    ActionBoardShop
    RiderregistrationandorganizationofeventsthroughoutthestateofMichigan,Mediaand
    eventcoverage
    OutReach360
    HumanitiesprogramforESLdevelopmentwithmissiontriptoNicaragua
    McLarenCentralMichiganDollHospitalProgram
    MockhospitalvisitsforelementarystudentsintheMt.Pleasantarea

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