Method

Environment

redundant process and

unstandardized
preparation in each

Rapid movement of HR
Generalist team
member

High workload of buddy

to coach new generalist

Generalist seldom
handle such cases

Inconsistency approach in
learning method from buddy

Scattered information (intranet, shared

folder, YourHR Portal, HR Docs,
Workpoint, i-Ticket, etc)

sharing knowledge base on

buddy's experience
new applications from
Global (iTicket, YourHR
Portal).

Tools
People

No comprehensive
reference of learning
curriculum for
Generalist (buddy and
non-buddy) and new
Generalist member
Different learning style of
each new generalist
Different dependency level of
new generalist to buddy