DATE CHANGE UNUSED

1. Check E ticket if OPEN and ISSUED as BT or IT

can change airline and route, but still check
TICKET ISSUED AS PJCB or PFA BASE FARE REFLECTS AS BT
TICKET ISSUED AS PSTU/PPFA BASE FARE REFLECTS AS IT
Check if ticket is NET or PUB WETR*#
2. Check ticketing history
*HT - check what PQ is used
*PQS - pull up the PQ
3. Check Fare Quotes using applicable fare type with new dates
FQCPA30AUG13R7DEC13CB-AA
4. Check RD for airline change fee RDidmmyyCpaCpaDdmmyyFB-AL*16 Before Departure or Anytime clause for all fare basis
If change/cancellation penalty is higher than the fare, no changes and refund is allowed
fee for changes Domestic USD50.00 fee for changes International USD100.00
5. Look for flights and sell it in
-use either the same booking class or the next higher, do not go lower than the original booking class
Bargain Finder PJCB/STU/PFA
If we process a date change, RESIDUAL amount cannot be refunded and cannot be applied towards change penalty if any. We collect $100.00 + applicable change
fee + fare difference.
If we process refund, airline penalty applies + SU fee.
See calculation below.
Fare Paid: $490.43
Cancellation Penalty $100.00
Refund amount: 390.43
SU fee : 100.00
WPNIPJCBS
WPNIPSTUXO
6. ARRANGE THE SEGMENTS IN PROPER DATE ORDER
Change in transit points are allowed with most airlines. AA/UA/AC allow routing changes provided, BT to BT, PUB to PUB.
7. PRICE THE NEW ITINERARY
Pricing Command
WPPJCB/WPPPFA/WPPSTUXO

Re-Price new desired itinerary using the original pricing format with WPNI
WPNIPJCBS#-#
WPNIPSTUXO
WPNIPPFAXO
Other: PRICING COMBINATION
WPPSTUPU*29.55K29.55S1/2XO (WITH SELECTED SEGMENTS and XO (excludes published fares)
WPPJCBS1/2
WPPFAS1/2XO
WPPJCBURQ (include storing price) Or WPPSTUPU*29.55K29.55S1/2XO and PQ
MARK-UP DOES NOT APPLY WITH PUBLISHED FARES.
To price PUBLISHED fare: WPPL
To price DOP fare:
WPPSTUPU*117.40K117.40
WPPJCBPU*31.93K31.93
To price NET fare:
WPPJCB, WPPSTU, WPPFA

IF PUBLISHED
*T - to show the ticket
Go above the ticket number and then press escape. Cursor should now be aligned with the ticket number
WFRF00123456789125S2-5 (specify the segments to be priced)
STORE THE NEW PQ - PQ enter enter
RECAP NEW SCHEDULE
RECAP FLIGHTS AND FEES
- UPDATE TKT LINE (ONLY IF THERE IS FARE AND/OR TAX DIFFERENCE)
54.TKT 0.00 ADT1 0.00
- UPDATE 7T LINE - 7T-date change/use same cc/date/sign
- RETENTION LINE USE PF KEYS
.01-50.00 FD+ $25
$50.01-100.00 FD+ $50
$100.01-150.00 FD+ $75
$150.01-200.00 FD +$100
$200.01 and up FD +$150
IF FARE OF THE NEW DESIRED ITINERARY IS LOWER THAN THE ORIGINAL FARE:
ALMOR - please upgrade to next available higher fare to minimize the residual or

SUMOR, please check if gain is worth to process a REFUND/ISSUE.

DC ADD - if there is a fare difference - this will show in the itinerary as an OTH LINE
DC EVEN - if there is no fare difference - this will show as an OTH LINE
ADD COLL - if you will add add collect - this will show as an OTH LINE
-when it asks you for the segment for the ACOTH use the number in SEG 5 after you did the ADD COLL OTH
-UPDATE CC INFO
5H-CH5H-ADD5H-ZIP5H-* CC MM/YY
5H-* CC MM/YYCVV
5H-TTL- (TOTAL OF AL FEE + SU FEE + FD)
-QP/99/11
ALWAYS STORE THE NEW PQ,
ALWAYS RECAP THE FLIGHTS AND FEES

IF NET
Open the PQ - *PQ2 or *PQ1
Price it by SNAPPING or PQ to PQ - to above the pricing command, escape, WPPJCBPU*12.00K12.00S1-5
STORE THE NEW PQ - PQ enter enter
- UPDATE TKT LINE (ONLY IF THERE IS FARE AND/OR TAX DIFFERENCE)
54.TKT 0.00 ADT1 0.00
- UPDATE 7T LINE - 7T-date change/use same cc/date/sign
- RETENTION LINE USE PF KEYS
DC ADD - if there is a fare difference - this will show in the itinerary as an OTH LINE
DC EVEN - if there is no fare difference - this will show in the itinerary as an OTH LINE
ADD COLL - if you will add add collect - this will show in the itinerary as an OTH LINE
-when it asks you for the segment for the ACOTH use the number in SEG 5 after you did the ADD COLL OTH
.01-50.00 FD+ $25
$50.01-100.00 FD+ $50
$100.01-150.00 FD+ $75
$150.01-200.00 FD +$100
$200.01 and up FD +$150

IF FARE OF THE NEW DESIRED ITINERARY IS LOWER THAN THE ORIGINAL FARE:
ALMOR - please upgrade to next available higher fare to minimize the residual or
SUMOR, please check if gain is worth to process a REFUND/ISSUE.
-UPDATE CC INFO
5H-CH5H-ADD5H-ZIP5H-* CC MM/YY
5H-* CC MM/YYCVV
5H-TTL- (TOTAL OF AL FEE + SU FEE + FD)
-QP/99/11
ALWAYS STORE THE NEW PQ,
ALWAYS RECAP THE FLIGHTS AND FEES

For BA/US/AA/IB, or airlines with APR and/or DEPARTURE WITHIN 72 HOURS, please EMAIL OPS TO PROCESS EXCHANGE.
SUBJECT: URGENT XXXXXX/BA DEP DDMMMYY

BOOK DESIRED SPACE and DO NOT CANCEL UNLESS PASSENGER CONFIRMS FLIGHTS/FEES AND FARE DIFFERENCE
A FEW REMINDERS!!!
DO NOT USE THIS FOR B6 DOMESTIC **NON-REFUNDABLE/NON-CHANGEABLE issued AS BT
FOR AMERICAN AIRLINES DOMESTIC ISSUED AS BULK TICKET - PLEASE SEE AACATDOM TRAINING
Some fares cannot be changed on day of departure. Please check RD.
NO SHOW = NO REFUND with most airlines.
For international flights, check-in counter closes 1 hour before departure and OFTEN tagged as NO-SHOW as soon as check-in counter closes.
Some airlines provide waivers to exchange and/or refund as per provision rules i.e. AA/UA/AC. This is NOT 100% guarantee.
For BA/US/IB - EXCHANGES MUST BE PROCESSED WITHIN 24 HOURS OF DATE CHANGE OR AS APR. Failure to process within 24 hours will result to flight cancellation and will be
considered an additional change fees apply per re-booking.
If value of the original fare is less than change/cancellation penalty of the airline, passenger forfeits the ticket if not used and losses the value of the ticket.
If value of the original fare is less than the change penalty but more than the SU fee and ONLY if issued as SUMOR, please cancel flights if refundable and email OPS to refund but invoice the
residuals as SU9908. Please ONLY process if passenger absolutely confirms ticket is not going to be USED. Advise passenger to purchase another ticket online.
IF status of ticket is anything BUT OPEN, we cannot reissue ticket. CKIN/SUSP flight coupon status MUST be re-opened by contacting airline.
IF change is ONLY on the return journey and fare difference + change fee is more than change fee, present option of changing return dates after departure except for BA/US and IB provided meet
minimum and maximum stay of the ticket.
NO DUPLICATE BOOKING!! Airlines will cancel both flights and reinstating flights is considered a date change and applicable fees and fare difference will apply.

WFRS - The low fare shop feature allows to reprice an itinerary, and in addition, provides a selection of low-fare alternate itineraries that you can select to change the ticket to.

Electronic tickets with at least one coupon eligible for exchange i.e. OPEN.
Tickets that are in the SABRE system ticket database.
Full or Partial refund.
CAUTION: DO NOT USE THIS FORMAT unless customer agrees to the changes. This will automatically cancel the entire current itinerary
1. Check E ticket if OPEN.
2. *HT and PQS for Pricing cmd.
3. Book desired flight on the lowest available booking class.
4. WFRStktnumNI or WFRSTR2NI
When using the shop by flight format, the un-selected flight will not change but the class of service may change in order to secure the best reissue price. The unselected flights are included in the
shopping response and will re-sold when selecting an option. Redisplay WFRS*.
5. Book itinerary option
Choose WC(OPTION NUMBER); Delete WC(OPTION NUMBER)X;
SOME COMMON OPTIONAL PRICING QUALIFIERS:
Segment Select:
WFRFSTR2NIS4/5
Account Code:
WFRFSTR2NIAC*STU10
Price Private Fares
WFRFSTR2NIPV
Price Published Fares WFRFSTR2NIPL
Name Select:
WFRFSTR2NIN2.1
Sorting:
The first shopping option is always the current itinerary (option 0 possibly with the booking class changes).
The alternate shopping options display from low to high starting with negative (refund) values first.
The system returns CANCEL/START over option(purchase new ticket) for the current itinerary if the lowest buy new ticket price is lower than the lowest reissue price.
A banner message will the cancel/start over amount displays before option 0.
Below are some examples of Header and Banner messages.
If the current itinerary is already booked at the lowest fare and the system returns no alternate options, the system displays the following message:
CURRENT ITINERARY - ALREADY BOOKED AT LOWEST AVAIL FARE
If the system returns no re-price solution for the current itinerary but alternate itinerary options exist, the system displays an error message for the current itinerary along with the alternate itinerary
options.
UNABLE TO PRICE CURRENT ITINERARY
If the current itinerary has a lower fare option and the system returns no other alternate itinerary options, the systems displays or If the current itinerary is already booked in the lowest fare inventory
but needs to be rebooked, the system displays the following message
CURRENT ITINERARY-LOWER AVAIL CLASS OF SERVICE FOUND
REBOOK TO OBTAIN ABOVE FARE
When a cancel/start over ost is a cheaper solution for the current itinerary, the system displays the following message:
REISSUE COSTS MORE THAN THE NEW TICKET
The system displays the following message when the residual is forfeited.
RESIDUAL AMT FORFEITED PER RULE
The system displays the following message when a residual is refundable but cannot be applied toward the penalty.
RESIDUAL REFUNDABLE PER RULE

If all re-price options fail the system displays the following error:
NO VALID COMBINATIONS FOUND

6. WFRF4227299194137S#

redisplay WFR*

7. UPDATE TKT LINE (ONLY IF THERE IS FARE AND/OR TAX DIFFERENCE)

54.TKT 0.00 ADT1 0.00
UPDATE 7T LINE - 7T-date change/use same cc/date/sign
8. RETENTION LINE USE PF KEYS
9. UPDATE CC INFO
5H-*VI
5H-CH5H-ADD5H-ZIP5H-*CC MM/YY
5H-*CC MM/YYCVV
5H-TTL- (TOTAL OF AL FEE + SU FEE + FD)
-QP/99/11
ALWAYS STORE THE NEW PQ,
ALWAYS RECAP THE FLIGHTS AND FEES