1

Financial Performance
of

Abhimanyu Negi
B.Com (Hons.)
Chitkara University
Punjab Campus

Executive Summary
In any organization, the two important financial statements are
the Balance Sheet and Profit & Loss Account of the business.
Balance Sheet is a statement of the financial position of an
enterprise at a particular point of time. Profit and Loss Account
shows the net profit or net loss of a company for a specified
period of time. When these statements of the last few year of
any organization are studied and analyzed, significant
conclusions may be arrived regarding the changes in the
financial position. The Investors, Finance Experts, Management
Executives and the Bankers all analyze these statements. A
banker interprets the financial statement so as to evaluate the
financial soundness and stability, the liquidity position and the
profitability or the earning capacity of borrowing concern.
Analysis of financial statement is necessary because it help in
depicting the financial position on the basis of past and current
records. Therefore, it is very necessary for every organization
whether it is a financial or manufacturing etc. to make financial
statement and to analyze it.

Introduction of Banking
Definition of Bank:
Banking Means "Accepting Deposits for the purpose of lending
or Investment of deposits of money from the public, repayable
on demand or otherwise and withdraw by cheque, draft or
otherwise."
- Banking Companies (Regulation) Act,1949

History of Banking in India

Banking in India in the modern sense originated in the last

decades of the 18th century. Among the first banks were the
Bank of Hindustan, which was established in 1770 and
liquidated in 1829-32; and the General Bank of India,
established in 1786 but failed in 1791.
The largest bank, and the oldest still in existence, is the
State Bank of India (S.B.I). It originated as the Bank of
Calcutta in June 1806. In 1809, it was renamed as the Bank
of Bengal. This was one of the three banks funded by a
presidency government, the other two were the Bank of

Bombay and the Bank of Madras. The three banks were

merged in 1921 to form the Imperial Bank of India, which
upon India's independence, became the State Bank of India
in 1955. For many years the presidency banks had acted as
quasi-central banks, as did their successors, until the
Reserve Bank of India was established in 1935, under the
Reserve Bank of India Act, 1934.
In 1960, the State Banks of India was given control of eight
state-associated banks under the State Bank of India
(Subsidiary Banks) Act, 1959. These are now called its
associate banks. In 1969 the Indian government
nationalised 14 major private banks. In 1980, 6 more
private banks were nationalised. These nationalised banks
are the majority of lenders in the Indian economy. They
dominate the banking sector because of their large size and
widespread networks.
Generally banking in India is fairly mature in terms of
supply, product range and reach-even though reach in rural
India and to the poor still remains a challenge. The
government has developed initiatives to address this
through the State Bank of India expanding its branch

network and through the National Bank for Agriculture and

Rural Development with facilities like microfinance.

Introduction to ICICI Bank

ICICI Bank is India's largest private sector bank with total assets
of Rs. 6,461.29 billion (US$ 103 billion) at March 31, 2015 and
profit after tax Rs. 111.75 billion (US$ 1,788 million) for the
year ended March 31, 2015. ICICI Bank currently has a network
of 4,183 Branches and 13,617 ATM's across India.

ICICI (Industrial Credit and Investment Corporation of India)

Bank was originally promoted in 1994 by ICICI Limited, an
Indian financial institution, and was its wholly-owned
subsidiary. ICICI's shareholding in ICICI Bank was reduced to
46% through a public offering of shares in India in fiscal 1998,
an equity offering in the form of ADRs listed on the NYSE in
fiscal 2000, ICICI Bank's acquisition of Bank of Madura
Limited in an all-stock amalgamation in fiscal 2001, and
secondary market sales by ICICI to institutional investors in
fiscal 2001 and fiscal 2002. ICICI was formed in 1955 at the
initiative of the World Bank, the Government of India and
representatives of Indian industry. The principal objective was to
create a development financial institution for providing mediumterm and long-term project financing to Indian businesses.
In the 1990s, ICICI transformed its business from a development
financial institution offering only project finance to a diversified
financial services group offering a wide variety of products and
services, both directly and through a number of subsidiaries and
affiliates like ICICI Bank. In 1999, ICICI become the first

Indian company and the first bank or financial institution from

non-Japan Asia to be listed on the NYSE.
After consideration of various corporate structuring alternatives
in the context of the emerging competitive scenario in the Indian
banking industry, and the move towards universal banking, the
managements of ICICI and ICICI Bank formed the view that the
merger of ICICI with ICICI Bank would be the optimal strategic
alternative for both entities, and would create the optimal legal
structure for the ICICI group's universal banking strategy. The
merger would enhance value for ICICI shareholders through the
merged entity's access to low-cost deposits, greater opportunities
for earning fee-based income and the ability to participate in the
payments system and provide transaction-banking services. The
merger would enhance value for ICICI Bank shareholders
through a large capital base and scale of operations, seamless
access to ICICI's strong corporate relationships built up over
five decades, entry into new business segments, higher market
share in various business segments, particularly fee-based
services, and access to the vast talent pool of ICICI and its
subsidiaries.

In October 2001, the Boards of Directors of ICICI and ICICI

Bank approved the merger of ICICI and two of its whollyowned retail finance subsidiaries, ICICI Personal Financial
Services Limited and ICICI Capital Services Limited, with
ICICI Bank. The merger was approved by shareholders of ICICI
and ICICI Bank in January 2002, by the High Court of Gujarat
at Ahmedabad in March 2002, and by the High Court of
Judicature at Mumbai and the Reserve Bank of India in April
2002. Consequent to the merger, the ICICI group's financing and
banking operations, both wholesale and retail, have been
integrated in a single entity.
The bank has subsidiaries in the United Kingdom, Russia, and
Canada; branches in United States, Singapore, Bahrain, Hong
Kong, Sri Lanka, Qatar and Dubai International Finance Centre;
and representative offices in United Arab Emirates, China, South
Africa, Bangladesh, Thailand, Malaysia and Indonesia. The
company's UK subsidiary has established branches in Belgium
and Germany.
Board of Directors
Mr. M. K. Sharma, Chairman

Mr. Dileep Choksi

Mr. Homi R. Khusrokhan
Mr. M.S. Ramachandran
Dr. Tushaar Shah
Mr. V. K. Sharma
Mr. V. Sridar
Mr. Alok Tandon
Ms. Chanda Kochhar,Managing Director & CEO
Mr. N. S. Kannan, Executive Director
Mr. K. Ramkumar, Executive Director
Mr. Rajiv Sabharwal, Executive Director
Ms. Vishakha Mulye, Executive Director
Board of Committee

Audit Committee

Board Governance,
Remuneration & Nomination

Mr. Homi R.

Committee
Mr. Homi R. Khusrokhan,

Khusrokhan,Chairman

Chairman

Mr. Dileep Choksi, Alternate

Mr. M. K. Sharma

Chairman

Mr. M. S. Ramachandran

Mr. M. S. Ramachandran
Mr. V. Sridar
Corporate Social

Customer Service Committee

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Responsibility Committee
Mr. M. S. Ramachandran,

Mr. M. S. Ramachandran,

Chairman

Chairman

Dr. Tushaar N. Shah

Mr. V. Sridar

Mr. Alok Tandon

Mr. Alok Tandon

Ms. Chanda Kochhar

Credit Committee

Ms. Chanda Kochhar

Information Technology

Ms. Chanda Kochhar,

Strategy Committee
Mr. Homi R. Khusrokhan,

Chairperson

Chairman

Mr. Homi R. Khusrokhan

Mr. V. Sridar

Mr. M. S. Ramachandran
Fraud Monitoring Committee

Ms. Chanda Kochhar

Risk Committee

Mr. V. Sridar, Chairman

Mr. M.K. Sharma, Chairman

Mr. Dileep Choksi

Mr. Dileep Choksi

Mr. Homi R. Khusrokhan

Mr. Homi R. Khusrokhan

Mr. V. K. Sharma

Mr. V. K. Sharma

Ms. Chanda Kochhar

Mr. V. Sridar

Mr. Rajiv Sabharwal

Mr. Alok Tandon

Ms. Chanda Kochhar

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Stakeholders Relationship

Committee of Executive

Committee

Directors

Mr. Homi R. Khusrokhan,

Ms. Chanda Kochhar,

Chairman

Chairperson

Mr. V. Sridar

Mr. N. S. Kannan

Mr. N. S. Kannan

Mr. K. Ramkumar
Mr. Rajiv Sabharwal
Ms. Vishakha Mulye

Review Committee for

identification of wilful
defaulters/non co-operative
borrowers
Managing Director & CEO,
Chairperson
Any Two Independent
Directors

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VISION AND MISSION OF ICICI BANK

VISION:
To be the leading provider of financial services in India and a
major global bank.
MISSION:
To leverage our people, technology, speed and financial capital
to:
be the banker of first choice for our customers by
delivering high quality, world-class products and services.
expand the frontiers of our business globally.
play a proactive role in the full realisation of Indias
potential.
maintain a healthy financial profile and diversify our
earnings across businesses and geographies.
maintain high standards of governance and ethics.

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contribute positively to the various countries and markets in

which we operate.
create value for our stakeholders.

ICICI Group Companies

1. ICICI Bank - ICICI Bank is India's largest private sector
bank with total assets of Rs. 6,461.29 billion (US$ 103
billion) at March 31, 2015 and profit after tax Rs. 111.75
billion (US$ 1,788 million) for the year ended March 31,
2015. ICICI Bank currently has a network of 4,183
Branches and 13,617 ATM's across India.
2. ICICI Prudential Life Insurance - It is a joint venture
between ICICI Bank, a premier financial powerhouse, and
Prudential plc, a leading international financial services
group headquartered in the United Kingdom. ICICI
Prudential Life was amongst the first private sector
insurance companies to begin operations in December 2000
after receiving approval from Insurance Regulatory
Development Authority (IRDA). lClCl Lifes total premium
for fiscal 2015 was Rs. 153.07 billion and new business
annualised premium equivalent premium was Rs. 47.44

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billion. The profit after tax was Rs. 16.34 billion in fiscal
2015 compared to Rs. 15.67 billion in fiscal 2014.
3. ICICI Lombard General Insurance Company - It is a
joint venture between ICICI Bank Limited and Fairfax
Financial Holdings Limited, a Canada based financial
services company engaged in general insurance,
reinsurance, insurance claims management and investment
management. ICICI Lombard GIC Ltd. is the largest
private sector general insurance company in India with a
Gross Written Premium (GWP) of Rs. 69.14 billion in
fiscal 2015. The company witnessed an increase in policy
volumes by 24% from 11.2 million in FY2014 to 13.9
million in FY2015. ICICI Generals profit before tax
increased from Rs. 5.20 billion in FY2014 to Rs. 6.91
billion in FY2015. However, the increase in profit after tax
was lower from Rs. 5.11 billion in FY2014 to Rs. 5.36
billion in FY2015, due to lower tax charge in FY2014 as a
result of tax benefit on losses carried forward from earlier
years.
4. ICICI Securities Ltd. - It is the largest integrated
securities firm covering the needs of corporate and retail
customers through investment banking, institutional
broking, retail broking and financial product distribution
businesses. Among the many awards that ICICI Securities
has won, the noteworthy awards for 2012 were: Asia
money `Best Domestic Equity House for 2012; 'BSE IPF
D&B Equity Broking Awards 2012' under two categories:-

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Best Equity Broking House - Cash Segment and Largest EBroking House; the Chief Learning Officer Award from
World HRD Congress for Innovation in Learning category.
IDG India's CIO magazine has recognized ICICI Securities
as a recipient of CIO 100 award in 2009, 2010, 2011 and
2012. I-Sec won this awards 4 times in a row for which the
CIO Hall of Fame award was additionally conferred in
2012.
In fiscal 2015, ICICI Securities continued to expand its
client base across various business segments, assisting its
customers in meeting their financial goals by providing
them with research, advisory and execution services. The
companys client base comprises corporates, institutional
investors and over 3.3 million retail customers. The
companys was able to leverage its strong franchise to
capitalize on the positive momentum in capital markets and
achieve a consolidated profit after tax Rs. 2.94 billion in
fiscal 2015 compared to Rs. 0.91 billion in fiscal 2014.
5. ICICI Prudential Asset Management Company- It is the
third largest mutual fund with average asset under
management of Rs. 1,485.60 billion for the quarter ended
March 2015. The company increased its overall market
share to 12.9% at March 31, 2015, with equity market share
increasing from 11.1%at March 31, 2014 to 13.5% at
March 31, 2015. The company won several awards for its
fund performance including the Asia Asset Management
Annual Best of the Best Awards 2014 for Indias Best Fund

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House, the Outlook Money 2014 Best Fund House Award

and Money Today - FPCIL 2014 Best Debt Fund House
Award. The Company manages a comprehensive range of
mutual fund schemes and portfolio management services to
meet the varying investment needs of its investors
through117 branches and 196 CAMS official point of
transaction acceptance spread across the country.
6. ICICI Venture Funds Management Company - ICICI
Venture has established itself as one of Indias most
diversified alternative asset managers with a presence
across private equity, real estate, infrastructure and special
situations. During fiscal 2015, the special situations fund
(AION) to which ICICI Venture is an advisor under a
strategic alliance with a leading global company (Apollo
Global Management, US) concluded its final closing at
USD 825 million. AION is one of the largest India focused
alternative funds ever raised from the global investor
community. ICICI Venture is a wholly owned subsidiary of
ICICI Bank.
7. ICICI Direct - ICICIdirect Centre for Financial Learning
(ICFL) is an educational initiative of ICICI Securities
Limited. It strive to offer best in the class financial learning
programmes, through one of the most superior and practical
learning approaches that would help students and
professionals reach their career goals and investors and
traders build expertise to invest and trade.

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With an objective to be one of the most preferred provider

for education on Finance, it offer premium education
programmes ranging from Investor and Trader focused skill
enhancement programmes on Stock investing, Technical
Analysis and Derivatives Trading to certification
programmes on Financial Planning and Wealth
Management.
It is an Authorised Education Partner of Financial Planning
Corporation (India) Pvt. Ltd. (FPCIL) to offer Certified
Financial PlannerCM certification in India.
8. ICICI Securities Primary Dealership Limited (I-Sec
PD) - It is the largest primary dealer in Government
Securities. It is an acknowledged leader in the Indian fixed
income and money markets, with a strong franchise across
the spectrum of interest rate products and services institutional sales and trading, resource mobilisation,
portfolio management services and research. One of the
first entities to be granted primary dealership license by
RBI, I-Sec PD has made pioneering contributions since
inception to debt market development in India. I-Sec PD is
also credited with pioneering debt market research in India.
It is one of the largest portfolio managers in the country
and amongst PDs, managing the largest AUM under
discretionary portfolio management.
The Company is one of the fund managers managing the
corpus belonging to Employees Provident Fund
Organisation, Indias largest retirement fund. The Company

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managed multiple corporate debt placements aggregating to

Rs. 1,241.13 billion in fiscal 2015.
I-Sec PDs leadership position and research expertise have
been consistently recognised by domestic and international
agencies. In recognition of our performance in the Fixed
Income market, we have received the following awards:
Best Domestic Bond House in India 2007, 2005,
2004, 2002 by Asia Money.
Best Bond House - 2009, 2007, 2006, 2005, 2004,
2001 by Finance Asia.
Best Domestic Bond House 2009 & 2014 by The
Asset Magazines annual Triple A Country Awards.
Ranked volume leader - by Greenwich Associates in
2010 Asian Fixed-Income Investors Study. Ranked 5th
in Domestic Currency Asian Credit with market
share of 4.5%, Only Domestic entity to be ranked.
Best Debt House in India 2012 by
EUROMONEY.

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Organizational Structure of ICICI Bank

ICICI Banks Organizational structure is designed to be flexible
and customer-focused, while seeking to ensure effective control
and supervision and consistency in standards across the
organization and all areas of operations to overall organizational
objectives. The Organization structure is divided into five
principal groups Retail Banking, Wholesale Banking,
International Banking, Project finance and special assets
management , and Corporate Banking.
1. Retail Banking - Retail banking is a key element of their
growth strategy. ICICI Bank is India's largest private
sector bank with total assets of Rs. 6,461.29 billion (US$
103 billion) at March 31, 2015. ICICI Bank has been at
the forefront in leveraging technology in banking,
through the launch of innovative products and solutions
aimed at making banking more convenient to customers.
The Bank has a multi-channel delivery model in line
with its strategy to be present where its customers are.
The Bank introduced a range of innovative products and
services in fiscal 2015 leveraging digital technology and
mobile communications. Pockets, Indias first digital
bank was one of the major innovative offerings launched

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by the Bank. Anyone, including those who are not the

Banks existing customers can instantly download the ewallet, fund it from any domestic bank account and start
transacting immediately. This is the only e-wallet which
allows users to transact on any website or mobile
application in India. It allows users to instantly
send/request money to/from any e-mail id, mobile
number, friends on Facebook and bank account. The
users can also pay bills, recharge prepaid mobiles, book
movie tickets, order food, send physical & e-gifts and
split & share expenses with friends by using this ewallet. Users can choose to add a savings account to the
wallet, which will allow them to earn interest on their
idle money. These initiatives have helped the Bank
achieve robust growth in its retail business.
2. Wholesale Banking - The Wholesale Banking Group
focuses on servicing corporate customers through
customized financial solutions for enabling business in
India and key overseas geographies. The group
specialises in analyzing business and financial
requirements of its clients and providing solutions
through various products, such as working capital
finance, export finance, trade, transaction & commercial
banking and rupee and foreign currency term loans. The
group comprises several teams focused on specific areas
to facilitate specialisation and customized product
offerings to the Banks clients.

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3. International Banking - The development of a strong

international presence would enable the bank to diversify
risks across geographies, support the cross-border needs
of customers, accelerate growth and profitability and
build domestic capabilities to match international
standards. The Banks international banking strategy is
focused on specific growth drivers: providing end-to-end
solutions for the international banking requirements of
its Indian corporate clients; leveraging economic
corridors between India and the rest of the world; and
establishing ICICI Bank as the preferred bank for NonResident Indians (NRI) in key global markets. Further,
ICICI Banks International Banking Group seeks to
partner with global corporations as they expand in India.
The Bank also seeks to build stable and diversified
international funding sources and strong syndication
capabilities to support its corporate and investment
banking business.
4. Project Finance - The project finance environment
continued to remain challenging during fiscal 2015
largely due to a slowdown in new project commitments
by corporates, coupled with implementation and
operational issues affecting ongoing project investments.
During the year, several growth-oriented policy
initiatives were unveiled by the Government to resolve
existing bottlenecks, improve ease of doing business and
unlock project profitability. As the benefits of these

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measures become visible, the Bank expects to see an

improvement in the investment outlook in the economy.
The Banks deep sectoral expertise along with innovative
structuring capabilities has enabled the team to pursue
opportunities that cater to the long-term financing
requirements of Indian corporates. Manufacturing and
infrastructure development are critical focus areas to
improve the economic potential of the country and the
Bank remains committed to partnering with companies
in financing viable projects.
5. Corporate Banking - ICICI Bank seeks to provide
innovative financial solutions to its corporate clients,
tailored to meet their requirements, while diversifying its
revenue streams and generating adequate return on risk
capital through risk-based pricing models and proactive
portfolio management.
It offer a complete range of Corporate Banking Products
including rupee and foreign currency debt, working
capital credit, transaction banking product and services
etc.
6. Rural & Inclusive Banking - The Bank has always
believed in the potential of rural India as an important
contributor to Indias economic growth and its progress
being integral to ensure a sustainable and balanced
development. The Bank has always endeavoured to meet
the financial needs of the segment through several
innovative channels, products and services. At the end of

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fiscal 2015, the Bank had more than 2,100 branches in

rural and semi-urban locations, comprising 52% of the
Banks branch network. Of these, 460 branches are in
villages, which were previously unbanked. The Bank
offers institutional credit to rural customers at their
doorstep through its relationship banking approach. The
Bank offers various types of loans covering the entire
agricultural value chain including loans to seed/input
dealers, crop loans and loans for purchasing irrigation
equipment, raising cattle and purchasing tractors & other
farm equipments.
Financial inclusion is a national priority and is being
pursued by multiple stakeholders including the
Government, banks and non-bank enterprises. ICICI
Bank has emerged as a significant player in the financial
inclusion space in the country.

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Product and Services

ICICI Bank provides a wide array of banking products and
financial services to its retail and corporate customers. It has a
wide variety of delivery channels and specialized affiliates and
subsidiaries that ensure the flow of its offerings in the areas like
investment banking, venture capital, life and non-life insurance
and asset management. This bank is also India's largest credit
card issuer.
Deposits
Following deposits are offered:
1. Savings Account: Convenience is the name of the game
with ICICI banks savings account. Whether it is an
ATM/debit card, easy withdrawal, easy loan options or
internet banking, ICICI banks saving account always
keep you in touch of money.
2. Advantage Deposit
3. Special Savings Account
4. Life Plus Senior Citizens Savings Account
5. Fixed Deposits
6. Security Deposits
7. Recurring Deposits
8. Tax-Saver Fixed Deposit

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9. Young Stars Savings Account: A special portal for

children to learn banking basics, manage personal
finances and have a lot of fun.
10. Child Education Plan
11. Bank@ Campus: This student banking services gives
students access to their account details at the click of a
mouse. Plus, the student gets a cheque book, debit card
and annual statements.
12. Salary Account
13. Advantage Woman Savings Account
14. EEFC Account
15. Resident Foreign Currency (Domestic) Account
16. Privilege Banking
17. No Frills Account
18. Rural Savings Account
19. People's Savings Account
20. Self Help Group Accounts
21. Outward Remittance
22. Freedom Savings Account
23. Family Banking
Loans
ICICI Bank offers following loan facilities:
1. Home Loans - ICICI Bank is the largest provider of Home
Loans in India. ICICI Home Loans offer unbeatable
benefits to ensure that its clients get the best deal without
any hassles. ICICI Bank Home Loans provide loans not

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only at competitive interest rates, but also are so designed

that they cater to the specific needs of consumers.
New products / New features in existing products are
introduced from time to time based on customer feedback.
ICICI Bank offers easy home loans for purchase or
construction of flat or house.
The benefits associated with ICICI Home Loans which give
them an edge over other players in the market are:
i)Attractive and customer friendly loan interest rates
ii)Loans as low as INR 0.2 million is available
iii)Term loans up to 20 years is available
iv)Loans come with a Free Personal Accident Insurance
Policy
v)Premium charged in case of insurance options for Home
Loans is also attractive.
vi)Simplified Documentation
vii)Doorstep Service
viii)Home Loans can be sanctioned even before selecting a
property.
2. Loan Against Property
3. Personal Loans
4. Car Loans
5. Two Wheeler Loans
6. Commercial Vehicle Loans
7. Loans Against Securities
8. Loan Against Gold Ornaments
9. Pre-approved Loans
ICICI Bank Credit Cards

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The provision of paying for an expensive commodity in easy

installments is the basic advantage of using a credit card. An
ICICI Credit Card provides the facility of cash, convenience and
a range of benefits, anywhere in the world.
ICICI Bank offers a range of cards, each designed for a specific
purpose as follows:
1. Premium Card - The Premium Credit Card from ICICI
Bank provides the card bearer, the benefits of owning an
exclusive Credit Card for his/her convenience and usage.
The card includes special deals to complement the bearer's
lifestyle. Other cards in this category include Super Gold
Credit Cards, Platinum Credit Cards along with Travel
Cards for Airmiles, the best holiday packages and air
tickets. A Golf Credit Card comes with a free membership
of the Indian Golf Union along with special Golfing
benefits.
2. Co-branded Card - The Co-branded Credit Card provides
access to various useful commodities the consumption of
which would otherwise be expensive. For example an
ICICI Bank Co-branded Card of a departmental chain can
enable the consumer to buy commodities at a lesser cost
than he would normally have to do without the card.
3. Classic Card
4. Affinity Card
5. Picture Card
6. Corporate Card

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7. EMI Card - EMI Credit Card provides unique credit

facility, where the customer's monthly EAD (EMI Amount
Due) is fixed and inclusive of all charges. Any incremental
purchases will not increase the EAD paid by the customer
but only result in the proportionate increase in the tenure of
repayment.
8. Preferred Card
9. Value for Money Card - The Value for Money Credit Card
is the first in India of its kind. A no-frills Card packed with
benefits that matter. India's only internationally valid Value
for Money Photo Card offers an unmatched combination of
features and convenience.
ICICI Bank Investments Plans
1. ICICI Bank Tax Saving Bonds
2. Mutual Funds
3. Government of India Bonds
4. Initial Public Offers (IPO) by Corporates
5. Foreign Exchange Services
6. ICICI Bank Pure Gold
7. Senior Citizens Savings Scheme, 2004
Insurance Plans
1. Home Insurance
2. Health Insurance
3. Health Advantage Plus
4. Family Floater
5. Personal Accident
6. Travel Insurance

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7. Individual Overseas Travel Insurance

8. Student Medical Insurance
9. Motor Insurance
10. Car Insurance
11. Two Wheeler Insurance
12. Life Insurance
13. ICICI Pru Life Time Gold
14. ICICI Pru Life State RP
NRI Services By ICICI Bank
Following services are offered to the NRIs:
1. Money Transfer
2. Bank Accounts
3. Investments
4. Home Loans
5. Insurance
6. Loans Against FD
ICICI Mobile Banking
A user friendly automated service menu offers customers, a
convenient access to their accounts coupled with security.
All the transactions are protected by a ATM PIN (Personal
Identification Number) which is a personal password to
their respective Bank & Credit Card Account and T-pin in
case of De-mat Account . Any additional assistance is
provided by the Phone Banking Officers (PBOs).
Some of the Phone Banking services offered by ICICI
Bank are:
1. Bank services:
i)Account Balance

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ii) Mini Statement

iii) Cheque Book Request
iv) Cheque Status Enquiry
v) Stop Cheque Payment
vi) Utility Bill Payment
vii) Internet User id
viii)Mobile banking Registration
2. Card Services:
i)Outstanding Balance
ii) Details of Last Statement
iii) Details of Last Payment
iv) Last five Transactions
v) Reward Points status
De-mat Services:
1. ISIN query
2. Holding statement
3. Transaction History
4. Submitting Delivery Instructions
5. Request for Instruction Booklet
6. Information on Redemption: Information on Interest
7. Information on Despatch of Bonds certificates.
Other Services:
1. Loss or Replacement of card
2. Re-issue of ATM PIN
3. Standing Instructions
4. Complaints and suggestions
5. Inquire about any ICICI Bank product.
Awards and Recognitions

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Awards - 2016
1. ICICI Bank has won two awards in the categories of
Best Retail Bank in India and Best Employee
Engagement Initiative in Asia Pacific, Middle-East
and Africa at the Asian Banker Excellence in Retail
Financial Services International Awards 2016. The
award programme is the most prestigious of its kind
in the industry. More than 250 banks across 42
countries were evaluated for the awards this year.
2. ICICI Bank received two awards at the IBA
Banking Technology Awards 2016. In the large
banks segment, the Bank was declared winner in the
category of 'The Best Use of Technology to
Enhance Customer Experience' and runner up in the
category of 'The Best Use of Digital and Channels
Technology'.
3. ICICI Bank won the 'Global Safety Awards 2016'
organized by The Energy and Environment
Foundation. This award is sponsored by Ministry of
Power, Ministry of Petroleum & Natural Gas and
Ministry of Coal, Government of India.
Awards - 2015
1. ICICI Bank was declared the winner in the
Sustainable Business category and runners up in the
Big Data & Analytics category at the EFMAAccenture Innovation Awards in Amsterdam.

32

2. ICICI Bank won the 'Best Local Trade Finance Bank

in India' at Global Trade Review (GTR) 'Asia Leaders
in Trade Awards 2015'.
3. Ms. Chanda Kochhar featured in Fortune Indias list of
Most Powerful Women in Business.
4. ICICI Bank won awards in the categories of Use of
Technology for Fraud Prevention and NPA
Management among large banks and Evangelising
Technology Adoption among large banks at the
IDRBT Banking Technology Excellence Awards 2015.
5. ICICI Bank won Best Private Sector Bank under
Global Business category at the Dun & Bradstreet
Banking Awards 2015.
6. ICICI Bank won a total of seven awards at the
National Award for Excellence in Energy
Management 2015 organized by the Confederation of
Indian Industry (CII).
Awards - 2014
1. ICICI Bank has ranked second at the 'National Energy
Conservation Award 2014' under the office buildings
(less than 10 lakh kWh/year consumption) category.
2. Ms. Chanda Kochhar received an honorary Doctor of
Laws from Carleton University, Canada. The
university conferred this award on Ms. Kochhar in
recognition of her pioneering work in the financial
sector, effective leadership in a time of economic
crisis and support for engaged business practices.

33

3. Mr Rakesh Jha has been ranked as the Best CFO in

India at the 14th Annual Finance Asia's Best Managed
Companies Poll.
4. ICICI Bank has been awarded the 'Best Retail Bank in
India', 'Best Microfinance Business' and Best Retail
Banking Branch Innovation' under the 'Excellence in
Retail Financial Services awards 2014' by The Asian
Banker.
5. Ms Chanda Kochhar, MD & CEO, ICICI Bank, has
been named among Fortune's 50 most powerful
women in business for the fourth consecutive year.
6. Ms. Chanda Kochhar, MD and CEO received the
'Mumbai Women Of The Decade' award by
ASSOCHAM.

RESEARCH METHODOLOGY
Research Methodology is a way to systematically study and
solve the research problems. A Researcher must clearly state the
methodology adapted in conducting the research so that it will
help the reader to judge whether the work done is sound or not.
Objective of study
Objectives are the ends that states specifically how goal be
achieved. Every study must have an objective for which all
the efforts have been done. Without objective no research

34

can be conducted and no result can be obtained. The main

objectives of this project are the following:
i. To study about ICICI BANK and its related aspects
like its products & services, history, organizational
structure, subsidiary companies etc.
ii. To analyze the financial statements i.e. Profit & loss
A/c and Balance Sheet of ICICI.
iii. To understand the meaning and need of P&L A/c and
Balance Sheet.
iv. To assess short and long-term solvency.
v. To learn about P&L Account, Balance-sheet and
different type of Assets& Liabilities in any bank.
vi. The purpose is to portray the financial soundness,
stability and liquidity of ICICI BANK.
Research Design
The research design refers to the overall strategy that you
choose to integrate the different components of the study in
a coherent and logical way, thereby, ensuring you will
effectively address the research problem; it constitutes the
blueprint for the collection, measurement, and analysis of
data. There are many ways to classify research designs, but
sometimes the distinction is artificial and other times
different designs are combined. Nonetheless, the list below
offers a number of useful distinctions between possible
research designs:
i. Descriptive (e.g., case-study, naturalistic observation,
Survey)

35

ii.

Correlational (e.g., case-control study, observational

study)
iii. Semi-experimental (e.g., field experiment, quasiexperiment)
iv. Experimental (Experiment with random assignment)
v. Review (Literature review, Systematic review)
vi. Meta-analytic (Meta-analysis)
Descriptive Research design is used in this study
because it will ensure the minimization of bias and
maximization of reliability of data collected.
Descriptive study is based on some previous
understanding of the topic. Research has got a very
specific objective and clear cut data requirements. The
researcher had to use fact and information already
available through financial statements of earlier years
and analyze these to make critical evaluation of the
available material. Hence by making the type of the
research conducted to be both Descriptive and
Analytical in nature.
Data Collection Method
The process of data collection begins after a research
problem has been defined. There are two types of data:
i. Primary Data - It is first hand data, which is collected
by researcher itself. Primary data is collected by
various approaches so as to get a precise, accurate,
realistic and relevant data. The main tool in gathering

36

primary data was investigation and observation. It was

achieved by a direct approach and observation from
the officials of the company.
ii. Secondary Data - It is the data which is already
collected by someone else. Researcher has to analyze
the data and interprets the results. It has always been
important for the completion of any report. It provides
reliable, suitable, adequate and specific knowledge.
Type of Data used in the Study:
The required data for the study are basically
Secondary in nature and the data are collected from
various journals, articles and annual reports of the
Bank.
Limitation of Study
i. Difficulty in data collection.
ii. Limited Knowledge about the bank in initial stages.
iii. The analysis and interpretation are based on secondary
data contained in published annual reports of the bank.
iv. Due to limited time available, the studied has been
confined for period of 5 years (FY2010-11 to FY
2014-15).
v. Inter-Firm Comparison was not possible due to nonavailability of competitors data.
vi. Standalone Profit and Loss Account and Balance
Sheet of the bank has been used excluding the
Consolidated one and Schedules.

37

Financial Performance Analysis

Meaning of Financial Statements:
A financial statement (or financial report) is a formal record of
the financial activities and position of a business, person, or
other entity.
Relevant financial information is presented in a structured
manner and in a form easy to understand. They typically include
basic financial statements, accompanied by a management
discussion and analysis:
i.

A balance sheet, also referred to as a statement of financial

position, reports on a company's assets, liabilities, and
owners equity at a given point in time.

38

ii.

An income statement, also known as a statement of

comprehensive income, statement of revenue & expense,
P&L or profit and loss report, reports on a company's
income, expenses, and profits over a period of time. A
profit and loss statement provides information on the
operation of the enterprise. These include sales and the
various expenses incurred during the stated period.
iii. A statement of changes in equity, also known as equity
statement or statement of retained earnings, reports on the
changes in equity of the company during the stated period.
iv. A cash flow statement reports on a company's cash flow
activities, particularly its operating, investing and financing
activities.
For large corporations, these statements may be complex
and may include an extensive set of footnotes to the
financial statements and management discussion and
analysis. The notes typically describe each item on the
balance sheet, income statement and cash flow statement in
further detail. Notes to financial statements are considered
an integral part of the financial statements.
Meaning of Financial Analysis:
Financial analysis (also referred to as financial statement
analysis or accounting analysis or Analysis of finance) refers to
an assessment of the viability, stability and profitability of a
business, sub-business or project.

39

Purpose of Analysis of financial statements:

a. To know the earning capacity or profitability.
b. To know the solvency.
c. To know the financial strengths.
d. To know the capability of payment of interest & dividends.
e. To make comparative study with other firms.
f. To know the trend of business.
g. To know the efficiency of management.
h. To provide useful information to management.
Methods or Techniques Of Financial Statement Analysis:
Financial statement analysis can be performed by applying a
number of methods or techniques. The following are the
important methods or techniques of financial statement analysis:
1. Ratio Analysis: Ratio analysis is the analysis of the
interrelationship between two financial figures.
2. Cash Flow Analysis: Cash flow analysis is the analysis of the
change in the cash position during a period.
3. Comparative Financial Statements: Comparative financial
statement is a analysis of financial statements of the company
for two years or of the two companies of similar types.
4. Trend Analysis: Trend analysis is the analysis of the trend of
the financial ratios of the company over the years.
The methods to be selected for the analysis depend upon the
circumstances and the users' need. The user or the analyst should

40

use appropriate methods to derive required information to fulfill

their needs.

Financial Statements of ICICI Bank Limited

1. Balance Sheet at March 31, 2015
Rs. in 000s
Particulars
CAPITAL AND LIABILITIES
Capital
Employees stock options
outstanding
Reserves and Surplus
Deposits
Borrowings
Other liabilities and provisions
TOTAL

Schedule

1
2
3
4
5

At
31.03.2015

At
31.03.2014

11,596,608
74,388
792,622,557

11,550,446
65,744
720,517,086

3,615,627,30
1
1,724,173,49
8
317,198,572
6,461,292,92
4

3,319,136,57
0
1,547,590,53
9
347,555,454
5,946,415,83
9

41

ASSETS
Cash and balances with Reserve
Bank of India
Balances with banks and money
at call and short notice
Investments
Advances
Fixed assets
Other assets
TOTAL

Contingent liabilities
Bills for collection

256,529,069

166,517,084

8
9
10
11

1,865,800,34
8
3,875,220,72
8
47,255,187
249,970,508
6,461,292,92
4

12

8,519,776,09
1
162,129,670

218,218,26
2
197,077,69
5
1,770,218,16
4
3,387,026,49
2
46,781,360
327,093,866
5,946,415,83
9
7,814,304,45
1
135,349,056

The Schedules referred to above

form
an integral part of the Balance
Sheet.

2. Profit and Loss Account for the year ended March 31, 2015
Rs. in 000s
Particulars
I. INCOME
Interest earned

Schedule

13

Year ended Year ended

31.03.2015 31.03.2014
490,911,39

441,781,52

42

Other income
TOTAL INCOME
II. EXPENDITURE
Interest expended
Operating expenses
Provisions & Contingencies
TOTAL EXPENDITURE
III. PROFIT/(LOSS)
Net profit for the year
Profit brought forward
TOTAL PROFIT/(LOSS)
IV.
APPROPRIATIONS/TRANSFERS
Transfer to Statutory Reserve
Transfer to Reserve Fund
Transfer to Capital Reserve
Transfer to/(from) Investment Reserve
Account
Transfer to Revenue and other reserves
Transfer to Special Reserve
Dividend (incl. corporate dividend tax)
for the previous year paid
during the year
Proposed equity share dividend
Proposed preference share dividend
Corporate dividend tax
Balance carried over to balance sheet
TOTAL
Earnings per share (EPS): 2015
Basic - Rs. 19.32
Diluted - Rs.19.13

14

15
16

9
121,761,30
5
612,672,70
4

8
104,278,72
1
546,060,24
9

300,515,29
4
114,958,30
7
85,445,554
500,919,15
5

277,025,88
6
103,088,61
4
67,840,979
447,955,47
9

111,753,54
9
133,185,88
5
244,939,43
4

98,104,770
99,022,874
197,127,64
4

27,939,000
7,660
2,919,250
(1,270,000)
11,000,000
29,784

24,530,00
0
46,146
760,000
1,270,00
0
9,000,00
0
(539,685
)

43

Face Value Per Share - Rs.2.00

28,988,072
35
2,711,469
172,614,16
4
244,939,43
4

The Schedules referred to above form

an integral part of the Profit and Loss
Account.

26,562,81
2
35
2,312,45
1
133,185,88
5
197,127,64
4

44

Financial statements Analysis:

1) Cash Flow Statements

Rs. in Crs.
Particulars

Mar15

Mar14

Mar13

Mar12

Mar11

Net Profit/Loss
Before
Extraordinary
Items And Tax
Net Cash Flow
From Operating
Activities
Net Cash Used In
Investing Activities
Net Cash Used
From Financing
Activities
Foreign Exchange
Gains / Losses
Net Inc./Dec In
Cash And Cash
Equivalents
Cash And Cash
Equivalents
Beginning of
Year
Cash And Cash

15,819.92

13,968.17

11,396.69

8,803.42

6,760.70

(4,824.49)

4,668.60

11,102.01

9,683.82

(6,908.92)

(9,199.56)

(12,246.48
)

(9,431.56)

(12,280.17) (2,108.82)

2,989.72

3,829.95

3,105.97

528.03

905.63

(49.07)

5,188.21

2,139.23

(5,960.84)

36,229.31

34,090.08

40,050.92

41,417.52

36,229.31

34,090.08

15,005.67
6,838.37
(206.60)
851.59
775.02
112.08
41,529.60
41,417.52
42,304.62

45

Equivalents End Of
Year

41,529.60

2) Comparative Balance Sheet

Rs. in Crs.
Particulars

Mar15

Mar14

Mar13

Mar12

Mar11

46

EQUITIES AND
LIABILITIES
Equity Share Capital
Reserves and Surplus
Employees Stock
Options
Deposits
Borrowings
Other Liabilities and
Provisions
Total
ASSETS
Cash and Balances with
Reserve Bank of India
Balances with Banks
Money at Call and
Short Notice
Investments
Advances
Fixed Assets
Other Assets
Total
Contingent Liabilities
Bills for Collection
Capital Adequacy
Ratios (%)

1,159.66
79,262.26
7.44

1,155.04
72,051.71
6.57

1,153.64
65,547.84
4.48

1,152.77
59,250.09
2.39

1,151.82
53,938.82
0.29

361,562.73 331,913.6
172,417.35 6
31,719.86 154,759.0
5
646,129.29 34,755.55

292,613.6
3
145,341.4
9
32,133.60

255,499.9
6
140,164.9
1
17,576.98

225,602.11
109,554.28
15,986.35

594,641.5
8

536,794.6
8

473,647.0
9

25,652.91
16,651.71

406,233.67

20,906.97
13,183.11

21,821.83

19,052.73

20,461.29

186,580.03 19,707.77
387,522.07
4,725.52
24,997.05 177,021.8
646,129.29 2
338,702.6
851,977.61 5
16,212.97
4,678.14
32,709.39
17.00
594,641.5
8

22,364.79

15,768.02

171,393.6
0
290,249.4
4
4,647.06
29,087.07
536,794.6
8

159,560.0
4
253,727.6
6
4,614.69
19,515.39
473,647.0
9

781,430.4
5
13,534.91

789,989.3
1
12,394.53

915,465.11
7,572.06
19.00

18.00

19.00

134,685.96
216,365.90
4,744.26
16,347.47
406,233.67
923,121.61
8,530.03
20.00

47

Interpretation:
i.

The Capital of the bank increased by 0.40% in 2015 as

compared to 2014. This shows that there is
fluctuations in the rate of increase in the capital. In
2015, the rate of increase in capital is more than that
of 2014 and other previous years.
ii. There is huge fluctuation in the rate of increase in
reserves and surplus also. This shows that bank is
effectively utilizing its reserves and surplus.
iii. In 2015, Deposits increased by 8.93% . The
borrowings are also showing the fluctuate rate of
increase. In 2013, the borrowings have increased at a
very low rate. This shows that bank has repaid a large
amount of borrowings in this year and thereby
reducing the dependence on outside debt.
iv. The investments are also increasing but with high rates
compared to the preceding years.
v. Similarly, advances rose by 14.61% in 2014-15.
vi. There has been a consistent decline in the fixed assets
over years. In 2014-15, it increased by 1.01 %,
compared to 2010-11 .This is mainly due to increase
in the rate of depreciation in the subsequent years.

48

3) Financial Ratios
Rs. in Crs.
Particulars

Mar15

Mar14

Mar13

Mar12

Mar11

49

Face Value
Dividend Per Share
Operating Profit
Per Share (Rs)
Net Operating
Profit Per Share
(Rs)
Return on Long
Term Fund (%)
Return on Net
Worth (%)
Net Profit
Total
Income/Capital
Employed (%)
Assets Turnover
Ratios
Total Debt to
Owners Fund
Current Ratio
Quick Ratio
Dividend Payout
Ratio Net Profit
Capital Adequacy
Ratio
Credit Deposit
Ratio

2.00
5.00
14.15

10.00
23.00
58.39

10.00
20.00
46.32

10.00
16.50
29.57

10.00
14.00
25.72

84.68

382.55

347.40

290.99

225.51

57.03

56.92

56.37

52.33

43.05

13.89

13.40

12.48

10.70

9.35

1.80

1.73

1.65

1.47

1.34

9.88

9.65

9.58

9.33

8.48

0.08

0.08

0.08

0.08

0.07

4.50

4.53

4.39

4.23

4.10

0.06
13.81
25.93

0.09
11.31
27.07

0.09
10.53
27.71

0.07
16.71
29.41

0.07
15.86
31.30

17.02

17.70

18.74

18.52

19.54

104.72

100.71

99.25

97.71

90.45

Interpretation:
i.

Current Ratio: The current ratio is a liquidity and

efficiency ratio that measures a firm's ability to pay off
its short-term liabilities with its current assets. The

50

ii.

iii.

current ratio is an important measure of liquidity

because short-term liabilities are due within the next
year.
Formula:
Current Ratio=Current Asset/Current Liabilities.
An ideal solvency ratio is 2:1. It is Considered as a
safe margin of solvency due to the fact that if current
assets are reduced to half (i.e.) 1 instead of 2, then also
the creditors will be able to get their payments in full.
Here, current ratio is less than 2 which shows that
bank have current assets just equal to current liabilities
which is not satisfactory as the safe margin is very less
or zero. Therefore, the bank should keep more current
assets to maintain satisfactory safety margin.
Quick Ratio: In finance, the Acid-test or quick ratio or
liquidity ratio measures the ability of a company to
use its near cash or quick assets to extinguish or retire
its current liabilities immediately.
Formula: Quick Ratio=Total Quick Assets/Current
Liabilities.
An ideal Quick Ratio is 1:1. Here, the ratio is more
than 1, which is satisfactory as it means bank has
managed its funds properly in this particular period.
Dividend Per Share: Dividend per share (DPS) is the
total dividends paid out over an entire year (including
interim dividends but not including special dividends)
divided by the number of outstanding ordinary shares
issued.

51

Formula: Dividend paid to Equity

Shareholders/No. of Equity Shares
Here, Dividend paid per share decreased in 2014-15
otherwise it continuously increased in preceeding
years which shows the bank has good dividend paying
capacity. In 2014-15, dividend paid declines, so bank
has to keep that in mind as it may affect its market
value.
iv. Net Profit Ratio: The net profit percentage is the ratio
of after-tax profits to net sales. It reveals the remaining
profit after all costs of production, administration, and
financing have been deducted from sales, and income
taxes recognized.
Formula: Net Profit/Net Sales*100
Net Profit of the bank has been increased
continuously. This is because of the reason that both
sales and profit has increased in the same proportion.
v. Operating Profit Ratio: Many times operating income
is classified as earnings before interest and taxes.
Operating income can be calculated by subtracting
operating expenses, depreciation, and amortization
from gross income or revenues. The revenue number
used in the calculation is just the total, top-line
revenue or net sales for the year.
Formula: Operating Profit/Net sales*100
From 2010-11 to 2013-14 Operating profit is increased
respectively, but in 2014-15 it declines. This may be
due to the reason that operating expenses has been

52

vi.

vii.

increased more as compared to sales during the 201415 period. Therefore, bank should check on
unnecessary operating expenses to correct this
situation and to provide sufficient return.
Return on Net Worth: The net worth ratio states the
return that shareholders could receive on their
investment in a company, if all of the profit earned
were to be passed through directly to them. Thus, the
ratio is developed from the perspective of the
shareholder, not the company, and is used to analyze
investor returns.
Formula: Net Profit after Interest and
Tax/Shareholders Funds*100
Return on Net Worth has been continuously increased
from 2010-11. An excessively high net worth ratio
may indicate that a company is funding its operations
with a disproportionate amount of debt and trade
payables. If so, a decline in its business could result in
the inability to pay back the debt. Thus, an investor
relying upon this measurement should also examine
company debt levels to see how excessive returns are
being generated.
Total Income/Capital Employed: Return on capital
employed (ROCE) is a financial ratio that measures a
company's profitability and the efficiency with which
its capital is employed.
Formula: Earnings Before Interest and Tax (EBIT)
/ Capital Employed.

53

viii.

ix.

The Ratio is 8.48% in 2010-11 after that it

continuously rises to 9.88% in 2014-15. It lead to
conclusion that bank is rising in the previous years.
Total Debt to Owners Fund: Debt/Equity Ratio is a
debt ratio used to measure a company's financial
leverage, calculated by dividing a company's total
liabilities by its stockholders' equity. The D/E ratio
indicates how much debt a company is using to
finance its assets relative to the amount of value
represented in shareholders' equity.
Formula: Total liabilities / Total Shareholders'
Equity
The ratio shows the extent to which funds have been
provided by long-term creditors as compared to funds
provided by owners. Here, Debt/Equity ratio is high
from 2010-11 to 2013-14, which shows that bank is
more relying on outside funds. But in the year 201415, ratio decreases, which is satisfactory in view point
of long-term lenders.
Dividend Payout Ratio: The dividend payout ratio is
the percentage of earnings paid to shareholders in
dividends.
Formula: Dividend/Earnings Per Share
The ratio declines from 2010-11 to 2014-15, which
indicates that bank may be providing more dividend to
its shareholders or it may invest more in growth
activities, which depends on bank level of maturity.

54

x.

Credit Deposit Ratio: It is the ratio of how much a

bank lends out of the deposits it has mobilised. It
indicates how much of a bank's core funds are being
used for lending, the main banking activity. A higher
ratio indicates more reliance on deposits for lending
and vice-versa.
Formula: Credit/Deposits*100
The ratio has been increasing from 90.45 to 104.72 in
2014-15. It leads to conclusion that credit performance
of the bank is very good.

Capital Adequacy Ratio

55

Dividend Payout Ratio

56

ICICI Bank Networth

57

Operating Profit Ratio

58

Total Assets and Assets Turnover Ratio

59

ICICI Net Profit After Tax

60

61

Findings, Suggestions and Conclusions

Findings
a) Profit after tax for the year ended 31st March 2015
(FY2015) was Rs.11,175.35 Cr., compared to
Rs.9810.48 Cr. for the year ended 31st March 2014
(FY2014).
b) Net Interest Income increased from Rs. 44,178.15 Cr.
for FY2014 to Rs. 49091.14 Cr. for FY 2015. It
Increases due to improvement in net interest margin.
c) Operating Expenses (excluding Employee Cost &
Depreciation) increased to Rs. 6,087.01 Cr. in FY
2015 from Rs. 5,512.79 Cr. in FY 2014. Asset
Turnover Ratio remained constant at 0.8 from FY
2012 onwards.
d) Total assets increased by 8.7% from Rs. 5,946.42
billion at March 31, 2014 to Rs. 6,461.29 billion at
March 31, 2015.
e) Total deposits increased by 8.9% from Rs. 3,319.14
billion at March 31, 2014 to Rs. 3,615.63 billion at
March 31, 2015.
f) The Bank continued to expand its branch network in
India. The branch network of the Bank in India
increased from 3,753 branches at March 31, 2014 to
4,050 branches at March 31, 2015. The ATM network

62

of the Bank increased from 11,315 ATMs at March 31,

2014 to 12,451 ATMs at March 31, 2015.
g) India is a young nation, with over 700 million people
under 35 years of age. They spend a lot of time on
their mobile phones and on social media. They also
prefer services that are instant, easy and convenient.
Leveraging on this trend, ICICI Bank has introduced a
wide range of solutions and apps to make banking a
pleasurable experience for the youth. The Bank
launched Pockets, Indias first digital bank on a
mobile phone. With Pockets, anyone including those
who are not customers of ICICI Bank, can instantly
download the e-wallet, fund it from any bank account
in the country and start transacting immediately.
Pockets is the only e-wallet that enables users to
transact on any website or mobile application in India.
It allows users to instantly send money to any email
id, mobile number, friend on Facebook and bank
account. Users can pay bills, recharge mobiles, book
movie tickets, send physical and e-gifts and split
expenses with friends by using this e-wallet.
h) ICICI Bank is the first bank in India to offer its
customers the facility to transfer funds on Twitter.
Using icicibankpay, customers can pay a friend,
recharge their prepaid mobile phones, check their
account balance and view their last three transactions
on Twitter.

63

i) The Governments vision is to transform India into a

digitally empowered society and a knowledge driven
economy. ICICI Bank is supporting this vision through
a host of offerings that leverage technology and help
unbanked consumers fulfill their banking needs.
In fiscal 2015, ICICI Bank undertook a revolutionary
Digital Village initiative in Akodara, Gujarat. Apart
from ensuring that every adult in the village has a
bank account, the Bank has enabled cashless payments
with the help of RuPay cards and mobile payments for
day-to-day transactions. The Bank upgraded the local
schools infrastructure to enable digital learning and
set up a skill development
centre for the youth. The village was also provided
with Wi-Fi services, thereby enabling its residents to
stay connected to the rest of the world.
j) In fiscal 2015, ICICI Foundation scaled up its skill
development initiative, ICICI Academy for Skills
(ICICI Academy), by increasing the training capacity
at existing centres and launching new centres. It also
continued to scale up the activities of the Rural Self
Employment Training Institutes (RSETIs) in
Rajasthan. Through these initiatives, ICICI
Foundation provided skill training to over 20,000
youth during the year. ICICI Academy has 11 centres
across India, including six residential centres at Jaipur,
Rajasthan; Coimbatore, Tamil Nadu; Narsobawadi,

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Maharashtra; Patna, Bihar; Durg, Chhattisgarh; and

Indore, Madhya Pradesh; and five nonresidential
centres at Bengaluru, Karnataka; Chennai, Tamil
Nadu; Hyderabad, Telangana; Pune, Maharashtra; and
Guwahati, Assam.
k) High trends of credit deposit ratio reveals that bank
has performed satisfactorily as regard to granting
loans and advances to generate income. It suggests
that credit performance is good and the bank is doing
its business good by fulfilling its major objective as
regards to granting loans and accepting deposits.

Suggestions
a) The Bank is having a greater reliance on debt
capital. The increasing reliance on external
equities may prove hazardous in long run. So in
order to remedy this situation, bank should
continue to decrease its Debt-Equity ratio so that
it will not have to rely on outside lenders for
funds.
b) Though Bank has been successful in increasing
its deposits through new and attractive schemes.
It should provide loan to poor persons with less
interest rates and shorter maturity period for
FDs.

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c) To achieve the objective of Rural development it

should open more and more branches in different
rural areas of the country. It will facilitate in
providing help to rural poor farmers and other
living below the poverty line.
d) To achieve organizational success a proper
independent working atmosphere should be
developed to achieve desired objective more
effectively.
e) Training programmes should be devised for all
staff including call centre and Staff of Direct
Sales Associates or Associates of these banks.
More importance should be given to upgrade
product knowledge.
f) Right kind of reward to be provided to strong
service provider.
g) Last, but not the least, bank should adopt
customer oriented service delivery.

Conclusion
On the basis of various techniques applied for the financial
analysis of ICICI Bank we can arrive at a conclusion that the

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financial position and overall performance of the bank is

satisfactory. The income of the bank has increased over the
period. The bank has succeeded in maintaining a reasonable
profitability position. The bank has succeeded in increasing its
share capital also which has increased around 50% in the last 5
years. Individuals are the major shareholders. The major
achievement of the bank has been a tremendous increase in its
deposits, which has always been its main objective. Fixed and
current deposits have also shown an increasing trend. Equity
shareholders are also enjoying an increasing trend in the return
on their capital. Though current assets and liabilities (current
liquidity) of the bank is not so satisfactory but bank has
succeeded in maintaining a stable solvency position over the
years. As far as the ratio of external and internal equity is
concerned, it is clear that bank has been using more amount of
external equity in the form of loans and borrowings than
owners equity. Banks investments are also showing an
increasing trend. Due to increase in advances, the interest
received by the bank from such advances is proving to be the
major source of income for the bank. Pioneering the digital
banking revolution in India, ICICI Bank has been at the
forefront of developing solutions, which make banking simple
and convenient for its customers. In line with its philosophy of
Khayaal Aapka, the Bank offers digital solutions which are
customised to specific segments. With solutions which make
banking more accessible, easy and less time-consuming, ICICI

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Bank continues to partner the nation by digitally empowering its

citizens.

BIBLIOGRAPHY

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Accountancy, by T.S.Grewal.
Kothari C. R.: Research Methodology=methods and
techniques.
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http://www.accountingtools.com/
http://www.icicibank.com/
https://www.scribd.com/
https://en.wikipedia.org/wiki/ICICI_Bank
https://www.icicicareers.com/Website/default.aspx
http://www.moneycontrol.com/india/stockpricequote/banks
-private-sector/icicibank/ICI02
https://www.youtube.com/?gl=IN