Planning and Administering

Windows Server® 2008

Servers
Module 15: Troubleshooting Windows Server
2008 Networks
• Analyzing the Scale of Network Issues

• Correcting IP Connectivity Issues

• Resolving Names in Windows Server 2008

Lesson: Analyzing the Scale of Network Issues
• Business Impact of Network Failure

• Scale of Failure

• Service Level Agreements

• Change Management Procedures

• Interaction with Other Teams

Business Impact of Network Failure

• Loss of revenue

• Other costs
Scale of Failure
• User level

• Server level

• Network segment level

• Total network failure

Service Level Agreements

• Hours of operation

99.999% • Service availability

• Disaster recovery

• Escalation and support

• Other
Change Management Procedures

Change
Request

6
2
Change
Review Classification

4 3

Development Authorization
Interaction with Other Teams

• Desktop team

• Network team

• Security team

• Development team
Lesson: Correcting IP Connectivity Issues
• IP Version in Use

• Resolving Logical Addressing Problems

IP Version in Use

• Internet Protocol version 4

• Internet Protocol version 6

Resolving Logical Addressing Problems

 Network Diagnostics Framework

 Top-down or bottom-up

 Verify connectivity
Lesson: Resolving Names in Windows Server 2008
• Domain Name System

• Link-Local Multicast Name Resolution

• Legacy Protocols
Domain Name System

• DNS servers

• DNS clients
Link-Local Multicast Name Resolution

Serv
195. er 1
216.
1.10

Client 1 Server 1
195.216.1.200 195.216.1.10
Legacy Protocols

 IPv4

 NetBIOS

 WINS
Lab: Troubleshooting Windows Server 2008
Networks
• Exercise 1: Resolving Server Connectivity Problems

• Exercise 2: Resolving Name Resolution Problems

• Exercise 3: Resolving Slow Server Response Times

Logon information
6430A-NYC-DC1-15
Virtual machines 6430A-NYC-WEB-15
6430A-NYC-XP1-15
User name Administrator

Password Pa$$w0rd

Estimated time: 35 minutes

Module Summary
In this module, you have learned to:
• Analyze the scale of network issues

• Correct IP connectivity issues

• Resolve names in Windows Server 2008

Module Review and Takeaways
• Review Questions

• Best Practices
Course Evaluation