Riecie Warren

1234 Address Lane

Old Town, DE 12345
Home: 410-555-9999 email:war630519@ccbcmd.edu
Career Objective
To obtain a position with a healthcare facility that will benefit from my solid work
history, skills, and education while providing the opportunity to further develop my
career in the health field.
Education
CCHT Certification- June 2013
Community College Baltimore County, 2013, currently taking prerequisite for Nursing
Coppin State College, May 1997, B.S. in Criminal Justice
Professional Experience
Davita, Baltimore, MD July 9, 2012 current
Dialysis/Patient Care Technician
Measure and record stats, patient observations, and machine set up for/during patients
dialysis treatment. Provide excellent patient care and complete additional duties as
assigned.
MD Dept of Parole and Probation, Glen Burnie, MD May 2010 July 31, 2012
Parole and Probation Agent I
Provide supervision of parolees, probationers and those on mandatory release from the
Division of Correction. Conduct investigations and prepare pre/post sentence reports on
law violators. Render specialized assistance in the community reintegration of clients
with substance abuse or other special behavioral problems.
MD Dept. of Juvenile Services, Baltimore, MD, November 2008 May 2010
Case Management Specialist/Probation Officer
Provide supervision, assistance and guidance to youths and their families in the area of
employment, living conditions, recreation, financial and other social problems. Analyzes
material, conduct investigations, make recommendations, and refer youth and families to
community services. Prepares and assists in the preparation of investigational reports,
case records and progress summaries.
Better Business Bureau, Baltimore, MD, August 2007 May 2008
Dispute Resolution/ Ad Review Coordinator
Assist consumers with disputes with various businesses, creating/updating consumers
complaint files; data entry; maintaining information on databases; generating reports
from databases; analyzing complaint data; receiving/screening telephone calls; interacting
with the public; typing and/or editing correspondence.

Riecie Catrell Warren

AirTran Airways, Baltimore, MD, April 2003- August 2007
Customer Service Supervisor/Certified Instructor/Recruiter
Ensure all station team members are thoroughly trained and actively promote the highest
possible level of safety and safety awareness in all aspects for customers and employees.
Conduct continuous customer service training for agents to ensure they are providing
excellent service. Respond to customers compliments and complaints regarding their
traveling needs. Conduct open house sessions for new applicants and interview sessions.
Recommend new hires for open positions.
American/American Eagle Airline, August 2002 - April 2003
Customer Service Agent

Assist customers with checking in for their flight, making reservations, and answering
questions regarding their travel.
Assist with boarding /deplaning the aircraft, loading/unloading luggage, and making sure
daily flights leave on time as scheduled.
Washington Halfway Homes, Washington, DC, October 2001 - October 2002
Case Manager

Duties include developing treatment/program plans for residents. Assist with

establishing goals and providing group and individual counseling.
Provide assistance in securing housing, employment, and medical needs. Utilize
individual counseling to develop client release plans and monitoring the development of
that plan.
Enter and retrieve information utilizing several database and Internet applications.
Prepare and submit reports to various criminal justice agencies. Responsible for the
security and safety of the residents during their stay at the facility.
Onsite, Baltimore, MD, April 2000 - April 2001
Business Operations Associate

Assisted with the daily operations of two field offices in support of a large employment
staffing and consulting firm. Handle collections and retention of clients.
Process payroll, performed audits, and assisted with training customer service
representatives in field offices.
Sprint, 1993 - 2000
Senior Customer Care Representative II, Atlanta, Georgia 1999 2000
Sales Back Office, Atlanta, Georgia 1998 1999
Relay Operator, Baltimore, MD1993 1997

References available upon request.