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Techni

cal
Requir
ement
s
Customer Requirement & Importance
Customer Requirements
Delivery
Insurance
Online Tracking
Customer Service
Online Invoice
Online scheduling
Freight Price
Technical Requirement Importance

Requir
ement
s

M
S
48
M
M

W
23
21

Handling
Procedure

Financial
Institution
Alliance

Building
Error free
website

Customer
Call center

Baggage
Identifcati
on center

Pick up &
Delivery
Mode Hub

Freight
Type and
size

ment & Importance


Rank
2
3
1
2
1
1
3
ement Importance
CORELATION

W
M
S

S
S
S
27

Relationships
Strong(S)
Medium(M)
Weak(W)

M
15

Relationships
9
3
1
6

Delivery
and Pick up
training

Customer
Reached
across
Cities

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