10.02.

2016

GRIEVANCE REDRESSAL MACHANISM

For registering a grievance related to wrong reading, billing, and arrears, one can call our 24X7 Customer Care
Center number1916 (Toll Free). Always quote your KNO & Mobile no. while registering a complaint.
Consumer can also register grievance directly through Revenue Management System portal on www.djb.gov.in
A grievance may be lodged with Zonal Revenue Officer (ZRO) concerned. In case it is not resolved within 10
days it may be taken up concerned Dy. Dir./ Jt. Director, Still if a consumer not satisfied he may contact at DJB
Headquarters by referring earlier communications.

Zonal Offices

Officer Name / Mob.

Office Address

Service Area

Jt. Dir. (Rev.)

Central/N-West

Sh. V.P. Tanwar

Mob. 9650290831
(Look After Charge)

Room No. 212, Varunalaya Ph-I, Karol Bagh, New Delhi.

Ph. 23520628

ZRO (Central)-I
Jhandewalan

Smt. Harbhajan Kaur

Mob. 9650474009

ZRO (Central)-II
Tibiya Collage

Smt. Sushma Rani

Mob. 9650110079

B-Building,
Varunalaya Complex,
Near Jhandewala
Mata Mandir, Karol
Bagh, New Delhi.
Ph. 23612792
Tibiya Collage, Karol
Bagh, New Delhi
Ph. 23546251

ZRO (N./West)-III
Ashok Vihar
ZRO (N./West)-III
Kanhaiya Nagar

Sh. Rakesh Kumar

Sharma
Mob. 9650094230
Sh. D.K. Saxena
Mob. 9650291102

ZRO (Central)-II
Pratap Nagar

Smt. Poonam Vij

Mob. 9650733822

Dy. Dir. (Rev.)

North/N-West

Sh. Sandeep Gulati

Mob. 9818506705

Sec- 6, Rohini, New Delhi-110088

Ph. 27040533

ZRO (N/West)-II
Rohini

Smt. Saroj Vimal

Mob. 9650173332

ZRO (North)-II
Mukharji Nagar

Smt. Neelam Kapoor

Mob.9650425556

Sector 6, Vishram
Chowk, Rohini, New
Delhi.
Ph. 27040004
Mukharji Nagar,
New Delhi
Ph. 27606627

ZRO (N./West)-IV
Kewal Park s

Sh. Chattar Singh

Ph. 9818214773

Near Water
Emergency Kewal
Park, New Delhi.
Ph. 27675270

ZRO (N./West)-I
Sultan Puri

Sh. Jagdish Mauriya

Mob. 9650303434

OHT, Jalebi Chowk,

Sultan Puri, New
Delhi
Ph. 25476298

OHT, Ashok Vihar,

New Delhi
Ph. 27301456
Kanhaiya Nagar,
Near Metro Station,
New Delhi
Ph. 27395044
Near Metro Station,
Pratap Nagar, New
Delhi.
Ph. 23692201

Naya Bans, Turkman Gate, Charkhewalan, Chandni

Chock, PahariDhiraj, Bazar Sita Ram, Chawari Bazar,
Sadar, Teliwara.

6- Tooti, Pahar Gunj, Choona Mandi, Bapa Nagar,

Regarh Pura, Old and New Rajinder Nagar, Karol
Bagh, Beadon Pura, Sarai Rohilla, Rohtak Road,
Manak Pura, Shidi Pura, Modal Basti, Faiz Road.
Nimri Colony, Bharat Nagar, Ashok Vihar, Lawrance
Road, Pitam Pura, Prashant Vihar, Shalimar Bagh,
Shalimar Village, Wazirpur, Industrial Area Wazirpur.
PaschimVihar, Rani Bagh, Shakur Pur,
SaraswatiVihar, SandeshVihar, Sainik, Kanhaya
Nagar, Tri Nagar, Ram Pura.
Padam Nagar, Basant Lane, Pahari Dhiraj, Old
Chandrawal, Chandni Chock, Kashmiri Gate, Mori
Gate.

Sector-4 to 18 Rohini, Bawana, Haider Pur.

Mukherji Nagar, Hakikat Nagar, Paramanand Colony,

Vijay Nagar, Hudson Lines, Delhi University Area,
Rajpur Road, Civil Lines, Wazirabad village, Shakti
Nagar, Kamla Nagar, Inderlok, Shastri Nagar,
GulabiBagh, Burari, RanaPartapBagh, MalkaGanj,
Jawahar Nagar.
Majlis Park, Swami Shardhanand Colony, Village
DheerPur, Gandhi Vihar, Tagore Park, Derawal Nagar,
Model Town, Adarsh Nagar, Azadpur, Jahangir Puri,
MukandPur
Sector-1 to 3 Rohini, Mangol Puri, Kirari, Sultan Puri,
Sanjay Gandhi Transport Nagar.

10.02.2016

Dy. Dir. (East)

Smt. Abha Tyagi

Mob. 9650299833

E-Block, Preet Vihar, New Delhi-110092

Ph. 22468751

ZRO(East)I
Preet Vihar

Sh. Shiv Prasad

Mob. 9650094236

OHT, E-Block, Preet

Vihar, New Delhi
Ph. 22444424

AC- (Patparganj-57 & Laxmi Nagar-58)

ZRO(East)I
Mayur Vihar

Sh. Sunil Kumar

Mob. 9911264077

OHT, Mayur Vihar

Ph-I, New Delhi.
Ph. 22759551

AC- (Kondli-56)
Mayur Vihar Phase-I (Except Pocket-IV) ,Mayur Vihar
Phase-III, Kondli Gharoli, New Kondli.
Trilok Puri-55

ZRO(East)II
Shiv Puri

Smt. Krishna Devi

Mob. 9350146301

Shiv Puri, Chander

Nagar, New Delhi
Ph. 22047239

AC- (Krishna Nagar-60)

Shiv Puri, Patpar Ganj, Geeta Colony, Baldev Park,
Parwana Road, Chander Nagar, Krishna Nagar.

ZRO(East)IV
Yojna Vihar

Sh. Rajesh Kumar

Mob. 9818858095

YojnaVihar, Near
Joseph School , New
Delhi.
Ph. 22158119

AC- (Vishwas Nagar-59)

YojnaVihar, Suraj Mal Vihar, Karkarduman

Dy. Dir.
(North/N-East)

Sh. Rajeshwar Tiwari

Mob. 9650290772

E-Block, Preet Vihar, New Delhi-110092

Ph. 22468751

ZRO (N./East)-I
Shahadra

Sh. Prem Pal Singh

Mob. 9650617779

OHT, G.T. Road

Shahadra, New Delhi
Ph. 22591171

AC- (Rohtash Nagar-64 & Shahdara-62)

Bhola Nath Nagar, Loni Road, Jhilmil Colony(A,B,C,D,E Block),Vivek Vihar, Kabool Nagar.

ZRO (N./East)-I
GTB Enclave
(Nand Nagari)

Sh. Rajesh Kumar

Mob. 9650290749

2142, Janta Flats,

NandNagari, New
Delhi
Ph. 22571986

AC- (Seema Puri-63 & Gokal Pur-68)

Dilshad Garden, JagatPuri, SeemaPuri, NandNagari,
Sunder Nagari, Amar Colony and Gokal Puri, Ganga
Vihar, JohriPur.

ZRO (N./East)II
Yamuna Vihar

Sh. Satish Kumar

Mob. 9868899666

AC- (Ghonda-66, Mustafabad-69 & Karawal

Nagar-70)
Karawal Nagar, Bhajan Pura, Jai Prakash Nagar,
Yamuna Vihar, Dayal Pur.

ZRO (N./East)III
Seelam Pur

Sh. Wassi Ullah

Mob. 9015858573

ZRO (North)-II
Burari

Smt. Kirpal Kaur

Mob.9650232277

OHT, Yamuna Vihar,

(Near Bhajan Pura
Police Station)
Bhajan Pura,
New Delhi
Ph. 22910491
Opposite Seelampur
Metro Station, back
side of Gurdwara,
New SeelamPur,
Delhi.
Ph. 22182253
Water Emergency,
Opp TPT Authority,
Burari, New Delhi

Jt. Dir. (Rev.)

South / S-West

Sh. Paras Ram

Mob. 9650291116

DJB office, Jal Sadan, Lajpat Nagar, New Delhi

Ph. 29819668

ZRO (South) I
Saket

Sh. D. C .Jain
Mob. 9650074994

Near Modi Hospital,

Saket, New Delhi.
Ph. 20002577

Mayur Vihar Phase-I(Only Pocket-IV) ,MayurVihar

Phase-II, Patparganj, Laxmi Nagar, PandavNagar,
Vinod Nagar.

AC- (Seelampur-65, Gandhi Nagar-61

&Babarpur-67)
Kailash Nagar, Gandhi Nagar, Azad Nagar, Rajgarh
Colony, Welcome, SeelamPur, Maujpur.

Burari, Sant Nagar, RanaPartap Bagh, Malka Gunj,

Jawahar Nagar.

Mehrauli Ward-1 to 8, Chattarpur Village,

KatwariaSarai, BerSarai, LadoSarai, Sultan Pur,
Saket, Saidullahjab, Paryavaran Enclave & Freedom
Fighter Colony, Madangir, Dakshin Puri, Krishan
Park, Jawahar Park.

10.02.2016
ZRO (South)-II
Lajpat Nagar

Sh. P.K. Kamlasanan

Mob. 9650300499

Jal Sadan, Lajpat

Nagar, New Delhi.
Ph. 29814106

Sunlight Colony, Lajpat Nagar, Sarai Kale Khan,

Nangli Rajapur, Hari Nagar Ashram, Nehru Nagar,
Jangpura, Bhogal, Dariya Ganj, Delhi Gate,
Nizamuddin, Sukhdev Vihar.

ZRO (South)-II
Giri Nagar

Md. Tausif Saifuddin

Mob.9650094242

Near Govind Puri

Metro Station, Giri
Nagar,New Delhi.
Ph. 26212219

Govind Puri, East of Kailash, Garhi, Defence Colony,

Lajpat Nagar, Kotla Mubarak Pur, South Extension
Part-I&II, Lodhi Colony.

ZRO (South)-III
GK-I

Sh. Ram Niwas

Mob.9810229485
Sh. Sanjay Gupta
Mob. 9868575028

A-Block, GK-I, Opp.

Sadiq Nagar, New
Delhi.
Ph. 29239806

Shaikh Sarai, Khirki, Alaknanda, Kalkaji, Greater

Kailash, Asian Village, Dakshin Puri, Madangir Village,
Chitranjan Park.

ZRO (South)-IV
Sarita Vihar

Sh. Govind Singh

Mob. 9968290728

Pkt.- J, Sarita Vihar,

New Delhi.
Ph. 29941159

SaritaVihar, MolarbandPul, PrehladPur, Meethapur,

Badarpur.l

ZRO (S./West)II
Vasant Kunj

Sh. Omkar Sharma

Mob. 9968252290

Vasant Kunj, Near

B-1 Block, New Delhi
Ph. 26897787

Vasant Kunj, Mahipal Pur, Samalkha, Bijwasan,

Najafgarh, Rajokari, Rang Puri, MasoodPur, Dhansa,
RoshanPura.

ZRO (S./West)III
R.K. Puram

Sh. Chander Prakash

Mob. 9650816464

Sector -7, R.K. Puram,

New Delhi
Ph. 26193424

Malviya Nagar, Arjun Nagar, Guatam Nagar, Green

Park, Munirka, S.D. Area, VasantVihar, R.K. Puram,
Moti Bagh, Nanak Pura, Safdar Jung Development
Area.

MNWS-PPP
Malviya Nagar

Sh. Pankaj Dhamija

Mob. 8588859363
MNWS Pvt. Ltd., D-Block, Saket, Opposite PVR
Anupam Cinema, New Delhi-110017
Custmer Care No. 18001024669

Saket, Malviya Nagar, Khirki, Adhchini, Begampur,

ChiragDillhi, Hauz Rani, IGNOU Road, KatwariaSarai,
Khirki DDA, LadoSarai, NavjeevanVihar, Neb Sarai,
Panchsheel Park, Sadhana Enclave, , Sarvodaya
Enclave, ShekheSarai, Phase-I & 22, Shivalic.

MVV-PPP
Vasant Vihar

Sh. Siddharth Jain

Mob. 9711575917
UGR, Vasant Enclave No. 1, Rao Tula Ram Marg,
New Delhi.
Custmer Care No. 18001037232

Vasant Vihar, Anand Niketan, Shanti Niketan, West

End, Vasant Enclave, Mehrauli, Qutub Ward, Laltanki
Ward, Bawaji Ward, Ghadwal Colony Ward,
Kishangarh ward.

Dy.Dir.(Rev.)
West/S-West

Sh. Ajay Kumar

Sharma
Mob.9650996068

C-2/B Park, Janak Puri, New Delhi.

Ph. 25612880

ZRO (West)-I
Rajori Garden

Sh. Shayam Karan Shukla

Mob. 9136607727

C-2/B, Janak Puri,

New Delhi

Rajouri Garden, Raja Garden, Tagore Garden,

Raghubir Nagar, Khayala JJ, Chaukhandi & SDMC
Area.

ZRO (West)-I
Janak Puri

Moh. Farooqui
Mob. 9650490188

C-2/B, Janak Puri,

New Delhi
Ph. 25557475

Janak Puri &Tilak Nagar Assembly Constituency

Area& SDMC Area.

ZRO (South)
Dwarka

Sh. Dev Raj Meena

Mob. 9650285959

Sadh Nagar, Raj Nagar, Palam, Dwarka,

ZRO (S./West)-I
Kakrola More

Sh. Dev Raj Meena

Mob. 9650285959
(Look After Charge)

DDA office complex ,

Central Nursery,
Sec.-5 ,Dwarka ,
New Delhi
Kakrola More, Near
House Tax Office
Delhi, Ph. 25322297

Ishwar Colony, Arjun Park, Durga Park, Sadh Nagar,

Raj Nagar I, Palam, Dwarka, ManglaPuri, SagarPur.

10.02.2016

Jt. Dir. (Rev.)

West/ N-West

Sh. V.P. Tanwar

Mob. 9650290831

Club Road, Punjabi Bagh, New Delhi.

ZRO (West)-II
Punjabi Bagh

Sh. Vijay Kumar Sharma

Mob. 9650878877

Punjabi Bagh, Sudarshan Park, Vishal Enclave, Moti

Nagar, Kirti Nagar, Ramesh Nagar, Mansarover
Garden & SDMC Area.

ZRO (West)-II
Rajendar Nagar

Sh. Ghanshyam Dass

Mob. 9899674520

Club Road, Punjabi

Bagh, New Delhi
Ph. 25225639
OHT, Rajendar
Nagar, New Delhi
Ph. 25724938

ZRO (N/West)-II
Narela

Sh. Surrender Mohan

Mob. 9212926072

Safiyabad Road, OHT,

Narela, New Delhi
Ph. 27281673

Alipur, PuthKhurd, Narela, Bawana areas.

ZRO (West)-I
Subhash Nagar

Sh. Ravinder Kumar

Mob. 9811345915

Subhash Nagar,
Block -9, New Delhi.

Hari Nagar Assembly Constituency Area.

ZRO (West)-III
Pashchim Vihar

Sh. Naresh Kapoor

Mob.9810108306

Outer Ring Road,

Pashchim Vihar, New
Delhi.
Ph. 25252797

Paschim Vihar, Sunder Vihar, Mianwali Nagar, Guru

Harkishan Nagar, Uttam Nagar, Hastsal, Kiran
Garden, Mohan Garden Mundka, Nangloi& NDMC
Area

ZRO
Mohan Garden

Sh. Naresh Chand

Mob. 9650290953
Q-Block, Mohan Garden, Near Jain Road, New Delhi59, Customer Care No. 1800 3000 0136

Mohan Garden, Bhagwati Garden, Rama Park, Vipin

Garden Extension, AvtarVihar, Sidhatri Enclave,
Hastal LIG, Vikas Nagar, Om vihar, NawadaMazra,
Shiva Enclave, Sai Enclave, Raksha Enclave.

ZRO
Najafgarh

Sh. Vijender Kumar

Mob. 9650291310
Plot no. 5, Ranaji Enclave, Near SBI Bank,
Main Najafgarh Road, New Delhi-43
Customer Care No. 1800 3000 0136

Dharampura, Arjun Park, Ghasipura Extn., Roshan

Vihar,Nangli Vihar, Ranaji Enclave, Shyam Enclave,
Durga Park, Gopal Nagar, Prem Nagar, Krishna
Enclave, Saraswati Enclave, Kair, Mitraon, Paprawat,
Surakhpur.

ZRO
Bhera Enclave

Sh. Ranveer Singh

Mob.9650290725
H.No. 8, Bhera Enclave, Ist Floor, Paschim Vihar,
New Delhi-87
Customer Care No. 1800 3000 0136

Loknayak Puram DDA Flat, Baprola, Ranhola

Vihar,KotlaVihar, Mundka Village, Paschim Vihar
GH5 to12,Inder Enclave, Nangloi Extn., Adhyapak
Nagar, Amar Colony, Rajdhani Park, Shiv Ram Park,
Kamruddin Nagar.

South, West and East Patel Nagar, Baba FaridPuri,

Ranjeet Nagar, Pandav Nagar, , Anand Parbat,
ShadiPur, Kham Pur, Baljeet Nagar, Prem Nagar,
NarainaVihar, NarainaVilllage, InderPuri, Dusghara,
Pusa, Naraina Industrial Area & SDMC Area.

Revenue Headquarter Numbers :Director of

(Revenue)
Jt. Dir (Rev.) HQ

Ms. Nidhi Srivastawa, IAS

Dy. Dir. (Rev.)-I

(HQ)
Dy. Dir. (Rev.)-II
(HQ)

Sh. A. K. Kaushik

ZRO (HQ) -I
ZRO (HQ) - II
ZRO (HQ)-III
Document Ver.: 3.11

Sh. R.S. Godboley

Sh. Naresh Kumar

Smt. Praveen Kumari
Mob. 9650636969
Smt. Harbhajan Kaur
Mob. 9650474009
Sh. G.V. Rajgopalan
Mob. 9650291415

Room No. 415, Varunalya Ph-II, DJB (HQ), Karol Bagh, New Delhi-110005
Ph. 23620509
Room No. 510-A, Varunalya Ph-II, DJB (HQ), Karol Bagh, New Delhi-110005 Ph.
23634491
Room No. 508, Varunalya Ph-II, DJB (HQ), Karol Bagh, New Delhi-110005
Ph. 23614841
Room No. 508, Varunalya Ph-II, DJB (HQ), Karol Bagh, New Delhi-110005
Ph. 23557792
Billing & Establishment
R. No. 508, Varunalya Ph-II, DJB (HQ),
Karol Bagh, Delhi-05, Ph. 23634490
Bulk Water connections &
Govt. Connections
Commercial connections

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