Académique Documents
Professionnel Documents
Culture Documents
Science of Likability
Charm, Wit, Humor, and the 16 Studies That Show You How to
Master Them
By Patrick King
Dating and Social Skills Coach at www.PatrickKingConsulting.com
As a show of appreciation to my readers, Ive put together a FREE
TRAINING VIDEO describing the BEST exercise for immediate social
and romantic confidence. Click over to watch it now!
Table of Contents
The Science of Likability Charm, Wit, Humor, and the 16 Studies That Show You How to Master
Them
Table of Contents
Introduction
Chapter 1: How to influence peoples moods.
Chapter 2: How to read people like a book.
Chapter 3: How to make friends out of enemies.
Chapter 4: How to never be taken advantage of.
Chapter 5: How to instantly become a close friend.
Chapter 6: How to negotiate anything and be persuasive.
Chapter 7: How to instantly bond with someone.
Chapter 8: How to make people trust you.
Chapter 9: How to get into someones inner circle.
Chapter 10: How to be endearing to anyone.
Chapter 11: How to make people do what you want.
Chapter 12: How to be a leader that anyone will follow.
Chapter 13: How to avoid judgment and assumptions.
Chapter 14: How to make people want you around.
Chapter 15: How to be credible and trustworthy.
Chapter 16: How to win a majority vote.
Conclusion
Cheat Sheet
Citations
Introduction
Like many college underclassmen that had no idea what they wanted to study, I chose to major in
psychology.
I thought it was a good default choice because the knowledge theoretically had wide application and
could transfer to any other field Also, I heard that the classes had mostly multiple-choice exams
and finals.
But really, I could have done much worse, as psychology has turned out to have some pretty helpful
applications to my life and career.
The study of psychology isnt about reading minds or interpreting dreams, though I had a fair amount
of people asking about that. Its simply the study of why people do the things they do. When you
frame it that way, its easy to see why that knowledge is useful in all walks of life.
There were the obvious applications such as discovering exactly what works in advertisements and
why, how to effectively use reverse psychology, and even why we dont feel compelled to take action
when were surrounded by a crowd. These were things I could immediately see and feel in my daily
life.
But the biggest takeaway from my degree, a bachelor of science in clinical psychology, was that so
many of our decisions are made subconsciously and without any awareness on our part. It often isnt
until far after we act that we rationalize why.
For example, one of the more famous experiments in psychology was called the Little Albert
experiment. It involved a baby who was presented with a white rat by itself. The baby had no reaction,
positive or negative.
Next, the researchers paired the rat with a loud crashing noise, which obviously scared Albert. After
only a couple of exposures with the noise, Albert was presented with the rat alone again. He had
become afraid of the rat by itself.
He had started associating the rat with the loud noise that he hated, and likely wasnt aware of why he
was suddenly recoiling and crying whenever he saw the rat.
This was fascinating how something seemingly so subtle and unrelated could affect peoples actions
A 1994 study by Eich, Macauley, and Ryan found that memories did not exist in a vacuum. Memories
were heavily linked to the context, environment, events, and moods that were present at the time of the
memory.
In other words, if you are able to invoke anything that was present at the time of a positive memory,
you will be able to bring up the feeling of that memory to influence and improve someones mood.
You can also improve your memory by thinking about things that were present in the context of that
memory, and more easily trigger a clearer understanding of what happened. They are all interrelated
and help recall each other.
What does this mean for us?
Peoples moods and memory are highly linked. If you get a clear idea that someone is in need of a
mood boost, you can talk about things, people, and events that were present when they were in
fabulous moods. You can talk to them in such a way to trigger certain positive memories. When you
are successful in jogging their memory based on their mood, they cannot help but feel drawn to you.
Bring up how ridiculous the slopes were on that ski trip last winter and they cant help but be
influenced.
They will associate being around you with those positive moods they experienced in the past, and they
will begin to associate you with the positive feelings.
Your ability to associate your presence with past great mood memories opens an opportunity for
interpersonal intimacy. This is emotional intimacy that gives people the impression that you get
them. They read in all sorts of positive interpretations to their experience of being around you.
To make this dynamic work for you, you must first accurately determine people's moods.
Determine peoples moods.
The simplest way to discover someones mood is by simply asking them a neutral question.
This question really has no right or wrong answer. Just propose it to see if people will answer in a
non-neutral way.
What you are looking for is either a positive answer or a negative answer. If you get a neutral or noncommittal answer, you might want to rephrase your question so you can get a more definitive answer.
The easiest question to ask is simply How is your day? or How is your week going?
It will usually be easy to tell how people are feeling based on their body language and tone of voice
in answering these questions.
Influencing positively.
Once you have thrown out a neutral question and it was answered either positively or negatively, you
can trigger a positive response by improving their mood.
As the study said, you bring up elements that were present in one of their positive memories.
For example, if you know that someone had a blast the last time they went skiing, bring up a story
they were telling about it. Have them re-tell it to you. Ask them about the logistics and whether or not
they would recommend that particular ski lodge. Talk about the drinking games they played that
weekend.
By bringing up the memory elements that were tied to the happy mood they were probably in, you
will actually improve their current mood. By doing this, you also eventually associate their positive
mood with interactions with you.
This is crucial to likability because they will eventually identify being around you with a positive
range of emotions.
Heres another example. You discover from your neutral question that someone is in a rather poor
mood. You know from prior conversations that this person loves biking and biking is their favorite
hobby by far. What elements of biking could you bring to the conversation to improve their current
mood?
Anything from the following list: their greatest biking adventure, their longest ride, their favorite
bike, their biking buddies, and their latest gear purchase.
By simply triggering happy memories of past positive moods and getting your conversation partner
to identify those happy positive memories with your conversation, you pave the way for them
identifying you with positive elements of their lives.
This all happens subconsciously.
If you just keep dwelling on the same elements and topics over and over again, it becomes obvious to
your conversation partner that you are trying to somehow, someway manipulate the conversation.
Your efforts at creating a positive mood association will become very transparent. Instead of
warming up to you, people might clam up. Worse, they might become even more suspicious or
skeptical of you.
Like Pavlovs dog, this isnt a process that we are fully aware of until we reach the end result of
suddenly salivating. Influencing peoples mood is something that they wont fully understand the
cause of, but will nonetheless regard you in better and higher lights.
This chapter is about influencing peoples mood, and not necessarily improving it. In the context of
likability, the only ways you should be influencing peoples mood is positively, but this subconscious
superpower can be used to take peoples mood in any direction you wish. It just wont necessarily
give you a pleasant outcome and subsequent association.
Who wants to hang out with the person that reminds them of the last funeral they went to?
Remember, if you play your cards right, people will subconsciously start identifying their happy
memories and happy mood with being around you.
Next, you need to ask open-ended questions to figure out if your initial estimate of their mood is
accurate. You can ask how their day is going. Their answer to these questions may give you enough
signs to piece everything together. It is all about deducing their real emotional state.
Finally, and this is the most important part according to the study by James and Lange find out what
they did during their day. The focus of this part should be to discover what physical stimuli the
encountered during their day. Remember that we decide our emotions based on how physical stimuli
make us feel so find out what they did during the day, and ask them tacitly how excited they were
about it.
So if you are able to discover that they, for example, encountered a bear on their way home from
work, what do you think their physical reaction would be? Probably extreme arousal, elevated heart
rate, flushed face, and sweating palms; the fight or flight reaction would be strong.
If they werent excited about it and physically aroused, this wouldnt help you read them, for example
if they answered It wasnt a big deal, I used to live with bears in the wilderness.
But if they were clearly excited and fascinated by the bear, what emotions does that give way to? Fear,
exhilaration, disbelief, and excitement.
What about if they received a raise at work? If they dont seem excited about the raise, then this might
not help you read them. But if they were normal and excited, what physical reaction and subsequent
emotions does that create? Happiness, joy, and triumph.
Those three steps allow you to successfully read someones mood, even if they are not showing it
outwardly. Note that the more recent the physical stimulus was, the easier it will be to read the
person as well as the strength of the stimulus.
This might sound like a chapter of obviousness, but very rarely do people actually clearly show their
true moods and feelings. When you can figure out the physical stimuli that they have faced and how
much they cared about it, it will tell you all you need to know about how people feel.
Its all about likability.
Once you identify their emotional state, then you can then give them encouragement or otherwise
send them positive signals that would lift their mood. The only limit to the methods you can use to lift
others' mood is your creativity and imagination. Some people respond well to stories. Others respond
well to jokes. Even others like motivational speeches or pep talks.
The key here is to get people to improve their mood. Stoke the embers of their positive emotions
until you get a nice fire going!
If they are feeling small, unappreciated and discouraged, lift them up. The more you do this, the more
they will associate you or being around you with positive things. This is crucial to likability.
What is likability?
It is very simple. People want to be around you. When they feel good around you, they are more
inclined to know more about you and bond with. You either remind them of happy memories or you
remind them of their positive potential. Whatever it is that you remind them of, it has to be something
positive.
Being able to pick up on the nuances of how someone feels, and why they feel that way, allows you to
connect with them in ways that go beyond the superficial level. You become a close friend, and they
also view you as someone that is a veritable mind reader when in reality, you were just in tune with
their physical stimuli, and observed the totality of their signs.
pair was investigating Benjamin Franklins claim that he could easily turn an enemy into a friend with
one simple act asking them for a favor.
This seemed counterintuitive, but Jecker and Landy indeed confirmed that the amount that subjects
liked a researcher who had asked them for a small favor was far higher than the researcher that had
not asked for a favor.
What does this mean for us?
Simply asking people to do you a small favor will make you more likable, regardless if they like you
or hate you.
To some extent this flies in the face of common sense.
Usually, you would only do a favor for somebody if you already like them and want them to like you.
You would want to impress them and make your value known with your favor. Youd think people
would balk at doing something for someone they hate, and not care about their opinion of you.
So why does the Benjamin Franklin effect work?
Because people must justify their actions, and that they did a favor because they actually do like you.
Then, in a circular twist, they actually start liking you more.
How does all this work to your advantage?
It is very simple. Ask your frenemies, enemies, and otherwise negative acquaintances to do small
favors for you.
Not sure exactly what constitutes a small favor that wont earn you their ire?
For example, it can be as small as asking someone to hand you something from a shelf.
Or asking them to order for you at a restaurant while you go to the bathroom.
Or asking them to share their opinion on something they are an expert in.
Or asking them to help you carry the groceries inside from the car.
Each of these small, subtle, and even irrelevant tasks will increase the amount of interaction between
the two of you and cause a state of massive cognitive dissonance, which means that they are
essentially contradicting themselves. The winner out of that mental confusion is you, because they
inevitably rationalize that youre not so bad after all as they hand you the salt.
You have to take the first step.
The next time you ask that same favor, you may be surprised at how positive the reaction is. And you
get something in return.
Likability is generated while you also benefit in tangible ways.
People are often driven by a sense of equality, which means that they will overcompensate if they feel
they are not holding up their end of the bargain, so to speak. This is why men who work long hours
will take their families on lavish vacations as a tacit apology to even the scales and make up for the
lost hours of companionship.
What does this mean for us?
Surprisingly, keeping track and actually developing an internal tally sheet as to the equality of the
relationships in any and all aspects important to you helps keep people accountable to others and
creates better and happier relationships.
When you actively seek to even the score, you become more likable.
People dislike guilt and injustice.
People like parity.
Of course, thats a politically correct way to simply say that people hate feeling guilty (when they take
too much) and they hate injustice (when they give too much).
If there is inequality in any measure, both parties will feel one of those emotions.
For example, if someone continually fixes a friends car, they might start to feel resentment and
injustice. Theyll feel like they are being taken advantage of, and not see the value of that friendship.
The friend that owns that car, on the other hand, will feel burdened by debt, guilt, and insecurity in the
friendship.
People do not like to be in somebody elses debt. People do not like to feel that their friend is giving
them more than they give their friend. Equal friendships with equal status avoid issues like that.
Our egalitarian expectation leads us to expect others to hold their own end of the bargain. In other
words, since you and I are equal, we expect each other to be self-reliant, responsible, and selfsufficient. I can't view you as an equal if you're constantly depending on me.
Egalitarianism isn't just about feeling good because people view you as an equal. It also imposes
roles and responsibilities and expectations.
How can you use peoples propensity for equity for likability?
Use the feeling of equity to your advantage and make sure that you make it known that you are in
equal footing with your friend.
Eliminate the other persons feelings of guilt (when they take too much) and injustice (when they give
too much).
If you see any inequalities where you benefit more, call them out publicly and make sure to rectify
them as soon as possible. This makes the other person know that you pay back debts as soon as
possible, and are trustworthy. Of course, this also removes the burden of feeling taken advantage of
from their head.
For example, you can eliminate some resentment and injustice when you call it out, I cant believe
that you gave me a ride to the airport and I havent repaid you yet! Dinner s on me.
You can also eliminate guilt by calling it out, Hey, I got you last time we had dinner. Want to even
that score?
Even if it doesnt quite make things equal, it just lets the other person know your character and make
you more likable. Oftentimes, you wont have to do anything at all except call out the inequality and
show your awareness.
If you feel that you are suffering an injustice, its simply a matter of giving people a chance to even
the score. If they dont seize the opportunity, they might not be the type of person you want to remain
friends with.
You are communicating clearly to them that there is some sort of inequality that you want to right and
this makes them subconsciously like you more. Youre just a standup person.
People are looking for win-win relationships.
By insisting on a win-win relationship, others cannot help but feel that you are worthy of respect.
They cannot help but feel that you are somebody that will stand up for your rights and you are not a
pushover or somebody simply taken advantage of. Thats pretty likable, right?
Human beings are not very imaginative nor creative, so we try to put all our experiences into existing
templates and categories based on our previous experiences.
If you consciously try to fit into the category of a friend and start looking and acting like one, people
cannot help but treat you like a friend. Moreover, if you attempt to fit the role of a good friend that
lends emotional support, you position yourself well.
They can't help but make the association. Oftentimes, this process happens automatically. They aren't
consciously aware that they are doing this association. Thats the beauty of transference.
To become a close friend, do away with pleasantries and formalities, and speak to people the way you
speak to your best friends. Talk about intimate matters. Joke with them and act familiar. Be there for
them emotionally and support them through whatever they are going through. Show none of the
hesitancy or unfamiliarity that strangers have with each other. Dont be afraid to touch them, and
create inside jokes immediately.
Never think Is it okay that I ask about this? or Am I going too far? because thats not what close
friends do.
Youll be surprised at how people will open up, and the subsequent effects on how they view you.
You can use this dynamic to work for you by focusing on its two-way effect. Not only will other
people treat you like a friend if you start acting like a friend, you also internally become a genuine
friend to people you are trying to impress by acting like a friend. Therefore, it works both ways and
can lead to deeper and more meaningful relationships.
Fake it.
Many people are not exactly comfortable with the whole idea of faking it until you make it. Ideally,
we should act like who we really are. Ideally, we should be true to ourselves and keep it real at all
times.
Unfortunately, we live in an imperfect world. Oftentimes, you have to compromise your ideals
slightly to achieve practical results.
In this case, all you are doing is faking like you are friends. Thats not manipulation or
misrepresentation at all. Youre just skipping past small talk, and diving into the interesting parts of
peoples lives.
Not only do you end up changing peoples perceptions of you based on your actions, your own
perceptions of potential friends also change because of your actions. By faking it until you make it,
you change your perception of how others perceive you. Don't underestimate how powerful this is.
The center of gravity in your relationship with people you want to be friends with will shift instantly
after they project their transference onto you. Its as simple as skipping the questions about where they
work, and instantly jumping to how much fun their barbeque was because their favorite uncle was
there.
substantially, not knowing that the original starting point was nothing but a foil.
This technique involves you starting negotiations with a very big but unreasonable offer. The whole
point is you are expecting to be rejected. Nine times out of ten, your unreasonable offer will be turned
down and rightfully so.
Of course, your first offer is not your real offer. You are simply setting context in the mind of the
person that you are negotiating with. You actually have a different agenda. Your real offer is a smaller
version of your first offer. By starting off big and getting people upset about how unreasonable your
first offer is, your second or third offer will appear very reasonable indeed.
Compare this situation with starting off with your reasonable offer. In many cases, your reasonable
offer will face some resistance or might even get rejected outright. It does not get considered based
on its own merits. Now, if you start with a big and outsized unreasonable offer, it expands the sense of
possibility that the other party has and makes your subsequent smaller offer look more realistic and
acceptable.
For example, in a salary negotiation, this will look something like you starting with an incredibly
high figure. It will be rejected, so you slowly work your way down to the real salary that you wanted
in the beginning, which is much lower than the first figure. Its a win-win because they feel that they
got a good value out of you, and you got exactly what you wanted.
This technique also translates to daily life, such as even picking out where to eat. If you pick a
restaurant that is either too far, expensive, or inconvenient, the next option you present (and the one
you actually want) will seem far more attractive than it would have been otherwise. The contrast that
you present is what will spur others to pick your choice.
The foot in the door technique.
The foot in the door technique, was confirmed by Beaman et al. in a 1983 study. This is very close
to the opposite of the door in the face technique as described earlier.
They found that asking for small favors and simply gaining any degree of agreement or compliance
was the most important factor in persuasion. The asker could then continue to build upon the small
favors and asks to eventually reach his desired level or goal.
This is a completely different approach than the door in the face technique. What you do is you start
with a tiny offer that is very reasonable and easy to accept. Of course, this is not your real offer. Your
real offer is something bigger. Instead, you are just using this tiny offer to get people to say yes to
you at a smaller scale. You then slowly scale up the offer to get to where you really want.
In a salary negotiation, you might start with an offer that is 75% of what you want. Your goal with that
figure is just to gain agreement and goodwill with the other person. Once they agree, you can then
start to gradually add 5% here or there, based on your job performance and your accomplishments
over the past few years.
The key is to create a chain of yes that starts from the first 75% figure.
Of course, you can also use the foot in the door technique in daily life. Like before, you can use it
to dictate where you go out to dinner: Do you want to eat out tonight? Do you want to eat Chinese or
Indian (assuming the person hates Indian food)? Do you want to go close or drive far? Okay, what
about China Palace?
Both these techniques all focus on context.
The door in the face can be quite explosive because it starts with an obviously unreasonable offer and
you are drawing a lot of resistance. The whole point is to make your real offer look comparatively
reasonable. The other technique is to start at a point of agreement and keep building on that point of
agreement until you get to where you want.
Negotiation in likability.
I realize that negotiation and likability dont often go together in the same sentence. Most people
probably think that its impossible to separate emotions and likability from intense negotiation and
conflict. Again, this plays deeply on human psychology and you dont have to be actually negotiating
a thing.
How can the door in the face technique make you likable? Its actually a type of humor to exaggerate
and give hyperbole in reply to statements! The contrast between the normalized statement and your
unreasonable statement makes the situation funny.
For example, your friend says That car is going really fast.
Your door in the face response would be Yeah, you can practically see the flames coming out the
back.
Another example, your friend says I havent tried that caf yet.
Your door in the face response would be You havent?! Have you tried ANYTHING!?
The foot in the door technique makes you more likable by having you focus on the small things about
people. If you can find agreement on small issues, such as taste in shoes or coffee, then its much
easier to talk to people about deeper and more important issues where you may also find agreement.
The foot in the door technique is the fast track to friendship because it builds upon a series of
commonalities that make you appear like a friend.
The final bonus of these two techniques is that you will be able to sidestep most conflict in a situation
with proper framing.
Human beings like familiarity. We are comfortable around people who look like us, act like us, talk
like us, think like us and ostensibly have the same values as us.
On the other hand, we tend to be uncomfortable with people who think, talk, act, and otherwise go
about their business in ways that are profoundly different from how we do things. It is easier to bond
with people who you think are similar to you compared to people you view as strangers. It is crucial
for you to understand how to mirror others properly if you want to tap the power of familiarity to
boost your overall likability.
I use this example often because I think it illustrates this phenomenon so well lets say you were
born in a small town in South America. Now you live in London. How excited would you be at the
prospect of meeting someone else from that same small South American town?
So what does this mean for you in your daily life and becoming likable?
If you can appear more similar, in mannerisms, beliefs, background, thought process, and even likes
and dislikes, you will be able to create instant bonds out of nothing.
This isnt about lying or manipulation, or simply telling people only what they want to hear. Thats
dishonest and eventually extremely transparent.
Start small. Ask lots of questions to figure out what people are about, what they like, and how they
think. Then dig deep into yourself to find small commonalities at first, such as favorite baseball team
or alcoholic drink.
Through those smaller commonalities, youll be able to figure out what makes them tick and find
deeper commonalities to bond instantly over. Just as youd be thrilled to meet someone from that
small South American town, youd be thrilled to meet someone who shared a love of the same
obscure hobby as you.
It doesnt take months or years, and it doesnt take a special circumstance like going through military
boot camp together. It just requires you to look one level deeper inside yourself and others, and see
the commonalities that all people possess but arent always aware of.
When you find that commonality, conversation will probably flow there and this is an extremely
effective icebreaker. After all, this is probably the natural process of how you developed the friends
you currently have a shared interest or experience that served to bond you.
People at the most basic level are usually pretty similar and have similar attitudes about things. Find
them and use them!
So what does a salesperson do? They become like white on rice. They email, call, text, and make sure
that you have so many points of contact with them that they are always in your ear.
And oddly enough, this makes you trust them more because if they are that present in your life, and
you have accepted this, they ought to be trustworthy, right?
Obviously this would be overkill for a friendship, but its undeniable how salespeople are able to gain
our trust through simple exposure and mirroring.
If you are trying to get people to like you and become their friend, you are essentially selling
yourself, and repeated exposure helps make the sale.
Simply showing up creates trust.
Festinger proved that the whole key to this entire trust process is to simply show up. That's right, just
be visible. Spend time with people. Be around. In the human mind, simply being visible makes them
feel that they know you.
This is why in the world of advertising, there is a rule called the rule of seven. According to this rule,
a particular brand or marketing message has to be shown at least seven times for prospects to take
action on that particular commercial message.
This happens all the time. If you see an ad for a new soda, chances are you wont jump out of your
seat to buy that soda the first time you see the ad. You would have to see the ad several times for you
to feel that the product being sold is legitimate. Once you mentally accept this, then the product has
successfully branded itself on your mind. In other words, it is worthy of becoming a potential choice.
This stage is all about filtering threats and potentially harmful people who might not have your best
interest in mind. This is purely defensive.
Once you clear that stage, a certain force of habit kicks in and you gain trust, credibility, and people
constantly coming back to you. This does not mean that they automatically choose you. What this
means is that you have become a legitimate choice.
If you are looking to build trust with people, simply showing up gets the ball rolling in getting people
to trust you. By being visible and gaining maximum exposure with people you are trying to impress,
you set in motion the battle for likability and trust.
How did you meet your current friends?
If you look at your set of close friends, you would realize that a lot of those friends became friends of
yours almost accidentally.
For the most part, you did not seek them out. You did not consciously come up with this idea that you
will be friends with this specific person, and put in a lot of effort to get that person to like you. In
many instances, a lot of your good friends became your good friends because they simply just
showed up in your life frequently. They were at the right place at the right time and they did the right
things. Maybe you went through elementary school and high school together, and were neighbors for
years.
Proximity rules. There is huge value to simply showing up and showing your face.
You would be surprised as to how powerful the exposure effect can work in your favor. Simply
showing up, sending off positive signals, and becoming part of the solution instead of the problem
can go a long way in you becoming good friends with people you want to gain the trust of.
People filter all their contacts on a subconscious level. Simply being aware that this subconscious
filtering process is taking place, you can put yourself in a better position to send out the right signals
and do the appropriate things to get into the inner circle sooner rather than later.
Now that you know which factors are immediately important in becoming good friends with
someone, you can change your actions and emphasize different aspects of your personality to
seamlessly flow from stage one to stage three.
The stimulus stage.
When you become somebodys friend, the first stage in the friendship is for them to evaluate you in
terms of physical appearance and stimulus.
We look at physical attributes based on how attractive we think those attributes are. This applies to
members of the opposite sex as well as members of the same sex. In fact, this is not really a sexual
thing per se. It is more of a simple categorization and stratification strategy. You are always sorting
people, and those that are similar to you are attractive. You just want to be around them and assume
positive things about them.
To move onto the next stage, your task here is to look like you belong. If you wanted to move into a
soccer player s inner circle, at the outset it would be beneficial to wear a soccer jersey so you pass
the stimulus stage. Look the part, and people will assume that you are the part.
The value stage.
I am not talking about intrinsic value here. All human beings have intrinsic value. I am talking about
how we size up other people based on how similar their values are to our own.
For example, if you are a medical school graduate and you are a licensed medical practitioner and
you practice medicine, you would value people who have similar values as you because they are in
the same profession and see the world similarly.
A considerable amount of our class background and educational attainment is at play here. If you have
an advanced degrees or a master s degree, you tend to put a lot of stock in people with advance
degrees. These people might not automatically land in your inner circle, but they are definitely on the
fast track because of the fact that they seem to have similar values as you. Broadly speaking, value
similarity tends to impact issues like religion, sex, career, family and personal development.
Regardless of your pedigree, if you can make it known that your belief and value system aligns with
someone elses, this will be sufficient.
The role stage.
This is the final stage of the three-stage process where people move into the inner circle.
At this stage, a new friend has shown that they have certain attractive physical attributes that would
make you want to hang out with them. They have also shown that they share your inner core values.
At the role stage, you share similar activities, and do them without any hint of conflict.
Theres a saying that you dont know anyone until you attempt to travel together, and the role stage is
exactly whats meant by that.
You have a complementary relationship that can go deeper than just meeting up for coffee or drinks
occasionally. If you can travel together, which involves a lot of planning and execution, then simply
hanging out together and being friends will be a snap.
The role stage and subsequent inner circle means that you can function and actually work together.
Not coincidentally, this is why a lot of business deals get done on the golf course and on bar napkins
people are able to decide that they can work with each other s reciprocal abilities, and move into
each other s inner circle.
For example, to pass someones role stage, you might decide to plan a road trip with them. If during
the planning, you differ on too many aspects and argue, you probably arent going to pass the role
stage. But if you can successfully plan together, no small feat in itself, you are well on your way to the
inner circle.
You need to be aware of all these stages so you can understand how they play out and what your
actions should be. You also need to know which stage you are in, so you can work with the
expectations of the people you are trying to gain access to.
who generally showed themselves to be human were far more likable, approachable, and relatable. In
the context of the experiment, it was shown that subjects liked people who had knocked over a cup of
coffee more than those who did not.
This was called the Pratfall Effect, presumably named after someone named Prat who continually fell.
Perfection is intimidating.
It is very hard to be friends with somebody who is perfect. It is very hard to be friends with somebody
who has everything. If you are spending a lot of time with somebody who is flawless, it can actually
be quite an intimidating experience. It might feel that you are walking on eggshells when you are
around that person because they will judge you for not being perfect.
You are trying to compare yourself to that person and obviously you are going to fail. This is why it
is very hard for people to relate to perfection. Nine times out of ten, perfection does not exist in any
practical sense. Somebody may look like they have a perfect life, but behind closed doors they might
actually be struggling with alcoholism, their marriage might be falling apart, or they might have a
serious addiction.
This is why it is really important to note that people actually get this. This is why most Americans are
looking for that flaw of humanity that they can attach to and relate to. Your imperfections are what
make you more relatable and likable.
Your friends are drawn to you because you are sometimes clumsy, and you are goofy or otherwise
imperfect. If you have a quirk or eccentricity, it is probably the reason why a lot of your friends are
drawn to you. They like you not because you do not have any warts or imperfections. They like you
because of your imperfections.
Id feel a lot more comfortable around Heidi Klum if she tripped and fell on her face to break her
faade of beautiful model queen.
Relatability is crucial to likability.
It is very hard for people to like you if they feel that they cannot relate to you.
If you are just so unreachable and so perfect in your flawlessness, people will not even bother. It
makes them feel intimidated because they know they cannot measure up.
In many cases, it is easier for people to hate perfect people. You become some sort of caricature to
them.
If you are honest with your vulnerabilities and your weaknesses and shortcomings, it is easier for
people to relate to you. They know that you are not perfect in the same way that they are not perfect.
As a result, they do not feel self-conscious around you. They do not feel that they have to watch
everything that they say. Most importantly, they do not feel that you are going to judge them because
they have fallen short. You yourself suffer from their shortcomings and insecurities.
Balance.
Both literally, and figuratively.
How can you use this knowledge of lack of imperfection and vulnerability in daily life?
There are any number of ways to make your appearance slightly goofy and less polished, which we
know makes us a bit more endearing to others.
For example, you can stumble a bit when you use stairs, exaggerate a yawn, wrinkle and rub your
nose, drop something youre carrying, snort while you laugh, walk into the corner of a table or door,
drive onto a curb while parallel parking, stub your toe, get hit by a tree branch while walking the
list is endless.
You can also make self-deprecating jokes, and immediately call out when you have made a mistake.
Finally, you can make sure to freely bring up or admit embarrassing things about yourself, such as
your past love affair with ice cream or that you broke your leg chasing an ice cream truck.
These are the things we all do in privacy, and these acts just make you human. They disarm others and
make them relax. But dont overplay it.
It all boils down to the following: wouldnt you rather grab a beer with someone that you can be in
sweatpants with, instead of having to try all the time to keep up appearances?
You would gently explore relatively small benefits of cats, and then compare those to relatively large
benefits of dogs. The framing is important is here, and it is very likely that the other person will point
out the flaws of your logic (that the large benefits of the dogs are of course far superior to the small
benefits of the cats). They will prove you wrong, and come to the conclusion themselves that dogs are
superior.
This works on two levels first, you are telling them that cats are superior, which automatically
makes them want to disagree. Second, you are allowing them to come to the conclusion themselves,
which makes them believe in it far more than if you were to outright tell them.
People value their freedom of choice and independence, and reactance is a strong reflection of that.
Fortunately, the awareness we now possess of reactance can help us influence people to any direction
we want.
negative consequences.
Unsurprisingly, different people have different needs, and respond to different kicks in the ass.
Placing people into one of the six categories can help you skyrocket your efficiency and effectiveness
as a leader. The round hole gets the round peg, and the square hole gets the square peg and the
benefits are limitless.
The visionary leader.
This type of emotional leader moves others towards a shared vision. This shared vision is, of course,
an ideal. This leader tells the group about the vision they should all share, but doesn't really tell them
how to get there. This person sets the priorities, but doesn't really lay out a step-by-step plan.
This type of emotional leadership is powerful because laying out a broad vision enables people to
coordinate by sharing information, and also puts them in a position to motivate each other as they
struggle towards that goal.
The main drawback of the visionary leader is that this style of emotional leadership often falls short
when trying to motivate experienced team members. When you're dealing with experts, you're dealing
with people who have their own vision. You're dealing with people who have seen alternative paths or
know alternative paths. It takes a lot more convincing power to motivate these people. In many cases,
the better approach with people who have clear alternative visions is to invite them to the table. Get
them to feel that they have 'skin in the game' by working with them to fit their existing experience and
vision to the grand vision you have in mind.
The best situation to apply this type of emotional leadership is when your group needs a new
direction. If your group has tried a lot of different ways to get somewhere or has tried many different
goals and hasn't gone anywhere, a visionary approach works the best. This leadership technique is
effective because it has a strong impact on the climate surrounding your team.
In practical terms, this emotional leadership approach works best when you're dealing with a friend
who is confused or distracted. This person is just looking for direction and would be very open
minded to ideas and directions you have. As long as you are clear as to the benefits this person would
gain, your confused friend shouldn't have a problem following your emotional lead.
The coaching leader.
The coaching leader is really a facilitator. This person connects personal wants of team members to
the goals of a particular organization. This person facilitates conversations that go beyond the
specific issues facing the team in the workplace or at school. Instead, this person helps team members
dig deep within themselves to identify weaknesses and strengths, and how these can tie in to their
personal goals as well as their ways of doing things.
Coaching leaders are also great at delegating assignments, and they are very demonstrative of the
faith that they place on team members. A coaching leader style of emotional leadership often
produces a high degree of loyalty. Whenever you show trust and faith in somebody, they can't help but
reciprocate it.
The drawback of this emotional leadership style is that it can easily come off as micro-managing. By
digging so deeply into the personal lives of your friends and associates, it may seem like you are
prying or directing people regarding minute life details. It is too easy to be misunderstood as a
busybody or 'know it all' when you use this emotional leadership style the wrong way.
The best use of this type of emotional leadership is when you're dealing with somebody who is
immature. If you're dealing with people who are a long way off from reaching their full capabilities,
a coaching leadership style works great. This approach is very effective because this has a very
positive impact on the climate of your relationships.
The affiliative leader.
The affiliative leader is somebody who focuses on harmony. This is a person who tries to get all team
members or friends more deeply connected with each other. The hope is that once these connections
are made, people would collaborate because they have become emotionally invested in their
connections. This person works primarily to get people to open up instead of necessarily getting stuff
done.
When performed badly, this leadership method doesn't get to the bottom of things. You have to
remember that when you're building emotional networks and you're trying to build connections
among people, you have to deal with distressing situations like negative feedback. You simply cannot
avoid them. You need to look at them straight in the eye.
Unfortunately, bad implementations of the affiliative leader approach focuses so much on making
people feel good that negative yet crucial feedback is often swept under the rug. People are often
given the wrong impression that the key to solving issues is to constantly talk and talk about it. This
can lead to serious problems down the road. At the very least, you can turn a lot of your friends into
annoying whiners with this emotional leadership technique.
The best use of the affiliative leader approach is to pair it with a visionary style leadership. In other
words, lay out a grand vision and then work on building emotional connections. The secret to success
is to get people emotionally invested in the grand vision for the team.
The affiliative leader approach works well if you're trying to patch things up with friends. If your
friendship went through a rough spot and people got mad at each other, this emotional leadership
approach is a great way of healing rifts and getting the team united so that they can successfully
survive stressful situations.
The democratic leader.
The democratic emotional leader is very big on process. This person works to get as many different
inputs as possible from team members. If you are trying to be the emotional leader of your group of
friends and you're trying to use the democratic leadership approach, your focus isn't necessarily on
finding the right answer. Instead, your focus is on simply getting people to participate by sharing their
point of view. You have to be a really good listener because the stuff people will tell you will often be
a mix of both good news and bad news.
The secret to this emotional leadership approach is really execution. It all depends on how you
perform. If you do it badly, it looks like you're simply listening to a lot of people but very little is
being achieved.
You have to understand that people don't like to waste their time. When people share, they share
because they want to achieve certain objectives. They share because they want to get certain things
done. If you get so caught up in the whole democratic leadership method and you define it narrowly
as simply listening, you might end up making people feel that they just wasted their time. Instead of
resolving issues or uniting people, they might feel that speaking up and sharing their input is useless.
The best use of the democratic leader approach is to employ it to get people to buy into a grand
vision or goal. Also, if you don't already have a preset agenda or a preset answer, this is a great way
to gather information. Other than that, you need to approach this leadership style with caution. You
might be creating more problems than you are solving.
The pace-setting leader.
The pace-setting leader creates goals and sets up challenges for the team. This person would set up
certain objectives and set the standard for excellence. These leaders are effective leaders because they
exemplify their standards. They show people how to get stuff done because they themselves live out
their goals. In other words, they act as models for the team.
In terms of emotional leadership, people who use this leadership style identify friends who are going
through a tough time and sit them down. They push these people forward by demanding more of
them. They know that people who have a tough time reaching certain goals are simply slacking or not
expecting enough out of themselves. By sitting people down, demanding more of them, and offering
to work with them, they motivate them to get going. They motivate their friends to get their house in
order.
The most common downside to this type of emotional leadership is that it tends to be light on
guidance. You don't really break things down for people so they can do what you want them to do. In
many cases, you just tell them that they need to get their act together and you expect them to know
what that means. You set up a destination and you expect them to instinctively know how to get there.
This can be a serious issue. When you're dealing with your friends, you might get short-term results
that get them out of emotional ruts or depression. But over the long haul, this type of emotional
leadership might put a lot of strain on your friendship. You might even reach the point where your
friends would consciously seek to avoid you because they feel you expect too much from them.
Simply put, bad implementation of this emotional leadership style betrays a lack of emotional
intelligence and compassion. In many cases, being an overly pace-setting emotional leader may make
you look like you don't have much self-management or self-control skills.
This emotional leadership style works best if you're dealing with somebody who is already competent
and motivated. In other words, you're dealing with somebody who knows that they have a problem
and they know how to get there. They just need motivation. They just need people to place trust in
them and to model or exemplify success.
However, if you're dealing with somebody who is not really all that motivated or is quite unclear as to
where to get from point A to point B, pace-setting leadership doesn't work. It can often poison the
climate of your friendship and send the wrong signals. Instead of motivating somebody, done badly,
the pace-setting leadership style may appear like you're judging your friend.
The commanding leader.
The commanding leader emotionally manages people by soothing their fears, giving them clear
direction, and telling them what to do. This leadership style is very problematic because you have to
have a high degree of self-control to pull this off. Otherwise, you can come off as cold, distant, and
uncaring. Of course, when you're trying to sooth a friend and get your friend going again, the last
thing you want to do is to come off as cold and distant.
The commanding leadership style really works best only in one particular circumstance. If your
friend is going through a personal crisis and simply just needs rapid action, this type of leadership
approach might work. Also, it works with people who can't seem to respond to other types of
emotional leadership. Suffice to say, this is an emotional leadership style that should be a last resort.
If done badly, it can cause more problems than it solves.
By understanding the six major emotional leadership styles, you can position yourself to adapt your
emotional leadership approach to each person and each situation. Different people have different
needs. These needs and preferences often change with time.
By being aware of these different emotional leadership styles and the circumstances in which they
work best, you can put yourself in a position to become exactly the kind of person your friends need
at a certain time. This obviously makes you not just likeable, but in many cases, emotionally
indispensable. It all boils down to how you classify circumstances and how you read the receptivity of
your friends.
anymore.
For example, what if we learned that the person that plays tennis and belongs to a country club was
poor growing up, and went to college on a tennis scholarship? Does that change your view of them?
We certainly wouldnt stereotype and make more assumptions about them like we previously did.
People suddenly become three dimensional, and not the static character biographies that we see in
movies. They are humanized, and we eventually realize that all humans are complex amalgamations.
In reality, you really haven't given anything profound. You really haven't given any detail that's
fundamentally important or useful. But thats not the point. Oversharing to maximize likeability is to
get people to feel that they know different sides of you.
People will reciprocate.
When you just spout out all sorts of details about your life out there, it's very easy for people to feel
drawn to you and feel that they know you at an intimate level. Theyre getting a glimpse into your
inner workings.
In reality, you're simply spouting out harmless information that is neither here nor there. However, in
the minds of people around you, they feel that you trust them enough to share these intimate details
that they can't help but be drawn to you. They can't help but reciprocate that feeling of trust by liking
you more.
At a fairly shallow level, this works because it makes you look human.
It makes you easier to relate to because you have all these details and you are being vulnerable and
open about it. As I have mentioned earlier, an air of vulnerability gets people to like you more
because in their minds, you are easier to approach. When you are easier to approach, it's easier for
them to identify with you and approach you.
Overcoming stereotypes.
Let's face it, stereotypes surround us. We all make all sorts of prejudgments about each other that
arise from physical and personal attributes.
This is not necessarily bad. In fact, I would argue that the reason why human beings automatically
stereotype each other is that it flows from our survival instincts. Stereotyping lions and lion-shaped
creatures was probably helpful to survival.
There is nothing fundamentally wrong with stereotypes per se. However, when we use stereotypes to
cut people out and dismiss people, it becomes harmful. These people might exactly be the type of
people we need to meet. These people might be the type of people we need in our lives to enrich our
personal experience.
You can defeat stereotypes people have about you by oversharing. When you throw out a lot of
details, a lot of the mutual suspicion goes down and people feel more at ease around you. If the
information you send out there is consistent and seem to paint you in a vulnerable light, people might
even become emotionally invested enough in you to want to protect you.
After all, enough nonsensical detail eventually paints a fairly accurate picture about who you really
are.
You'll be surprised as to how effective staying in a good mood, putting on a happy face, praising
others, and complimenting others can be.
In our everyday world, there are a lot of unpleasant people, and most people are too absorbed in their
own muck to be cheerful to others. If you are that one ray of sunshine in an otherwise dreary day,
what do you think will happen?
Easy. People will associate positive feelings with you, and eventually in a subconscious manner, they
will be calling you asking you to hang out not even sure why they want to! Its the brains way of
telling them to continue letting them produce endorphins.
In this case, you are the food in Pavlovs experiment the direct cause of positive feelings. Of course
people will want you around if theyre starving. In the same way, of course people will want you
around if you make them feel good about themselves! Its just not an approach to human interaction
that we often take, as again, we are usually too absorbed in our lives to focus on others in such a way.
In fact, one way that people can use is to literally bring food to any gathering that they attend! People
will begin to welcome your presence regardless of the occasion, and they wont even realize that it
may be because of the food instead of your shining personality. Theyll just want you around, end of
story.
You're building a personal brand with people. You want your brand to be associated with good times
and good feelings. You jump-start this process by getting people to feel good around you. This
doesn't really take all that much effort. As long as you honestly compliment them as well as giving
them a smile or sending out positive vibrations, people will start feeling positive around you.
Associate with peoples favorite things.
The previous point was about becoming the food that Pavlov fed his dogs the direct cause of good
feelings. What about becoming the bell?
That process is equally as easy. Pavlovs dog salivated when he heard the bell because the bell was
associated with something that the dog loved, the food. So to become the bell, you just need to figure
out what someones favorite things are, and present yourself with them.
In other words, if someone loves ice cream, bring ice cream to a gathering or go with them to their
favorite ice cream parlor.
If someone loves Lake Michigan, make it known that youre thinking of checking it out, or plan a trip
there with them.
If someone loves dogs, kidnap a friends dog with them or visit the SPCA (human society) with them.
As you can see, its a matter of doing a little bit of research, and then displaying both yourself and the
things they love.
In all these cases, repeated exposure will induce the best conditioning, and make people want to be
around you more once the dog or ice cream is removed.
It's really all about association.
Display how much you care.
If it's obvious that you truly care about the other people and have their best interest at heart, they are
more likely to trust you. You simply wouldnt act in any other way except to help them. However, if
people can sense that you're simply looking to get a sale or line your own pockets, they are less likely
to trust you. There is a conflict of interest here. They might feel that you are just too busy trying to
benefit yourself instead of actually looking out for them.
Similarity.
When people see that you are similar to them in terms of dress, body language, speaking style, as
well as mother tongue, they are more likely to view you as credible. This should not be a surprise in
fact, there is an entire chapter devoted to this phenomenon already. People tend to like other people
who are like them. This is especially true if it appears that you share the same values as the people
you're trying to impress. Theyll believe you because people automatically trust those similar to
them, such as their family.
Appear assertive.
If you are very assertive regarding your positions and you quickly and rationally destroy counterarguments, this makes you look like an expert. This means that you know what you're talking about.
Chances are people can trust your judgments because you know the other side of the argument and
can convincingly make those arguments go away. In other words, the more decisively you act, the
more credible you appear.
Gain social proof.
When other credible people recommend you, chances are people will be less suspicious of you. If
people they know and trust as experts recommend you, then you are essentially riding on the coattails
of those people. You don't have to convince people because people they trust already open the doors
for you. This is an extremely important competitive advantage. Unfortunately, not everybody can tap
into this. This is whats behind every introduction, ever. People will take a chance on you because
someone vouched for you, and thats a powerful statement.
Credibility destroyers.
There are certain signals you can send out that can erode your credibility.
If you contradict yourself, that's a red flag.
If you speak in a very hesitant manner where you are always saying Ummm, Ahhh, Uhhh, and other
verbal ticks, this can give people the subconscious impression that you're lying to them. At the very
least, it may give them the impression that you don't know what you're talking about.
If you are caught telling a lie or an obvious exaggeration, this can vaporize whatever credibility
you've built up.
If you're unsure about a certain assertion, follow this simple rule: when in doubt, leave it out. You
have to remember that people will always ask you a lot of questions, and in many cases, you don't
have answers to those questions. Instead of trying to look like a hero and come up with an answer that
you guessed, you would be better off simply telling people you don't know or you'd get back to them.
People love to say the phrase "I guess". It has a way of keeping the conversation going and filling
potentially awkward silences. The problem is when you say that phrase too frequently, it undermines
your credibility. You have to remember that there is a big and wide gulf of difference between
knowing something and guessing something. You'll do yourself a big favor by eliminating this
phrase from your vocabulary.
Finally, avoid being overly polite. Surprised?
By being excessively polite and brownnosing, you come off as weak and tentative, which means that
your opinions will also be taken as such. You have to remember that people are looking for people
they can listen to and follow. If you are so busy walking on eggshells around them, you're sending off
the wrong signals.
When we apply for jobs, we make sure to include all of these factors and pay special attention to
them. But credibility is just as important in the social arena, so it pays to be aware of what will
subconsciously shift you into a person that others will seek to listen to.
The secret to marketing and getting groups of people to like you is to focus on influencers ones that
people follow and listen to. When you win those people over, their credibility and expertise rub off
on you. Their followers would then have no problem listening to you in return because you have
proven to them that you are worth following because somebody they admire and respect follows you
or at least trusts you.
So in friend groups, you can spend a lot of time, effort, and resources contacting each individual
friend and trying to win them over. That takes too many resources, and at some point becomes
somewhat political when youre running deals behind everyone elses back.
At the end of the day, you're not even guaranteed that you would win the group over. Instead it's a
much better use of your time and energy to focus on the linchpin of that group.
Whos who?
The first step in winning a group over is to find out who's who.
Figure out who the leaders are and figure out who the followers of the group are.
This is not as complicated as you might think it is. It just takes a bit of observation in how people
react in situations where a decision must be made. Its not even just who people figuratively look to
its who they physically and literally look to.
When confronted with a situation where people arent sure how to react, followers will look at what
their leader is doing so they can react appropriately.
Another way to tell who a leader or follower is to take note of who takes the initiative to plan events
and activities. Chances are that they are relied upon to do so.
Followers on the whole are more passive in group dynamics, and may just be comfortable going with
the flow. They dont make decisions, and always look to others to act first.
Once you have your leader and followers sorted out, youll know who to cozy up to and gain the ear
of.
Give your words more weight.
By working with the acknowledged leaders of any social group, you feed off their credibility. You
eventually get them to sign off on your own leadership ability. In other words, they lend a lot of their
credibility and expertise to you. Even if you dont outright want to influence decisions, you can
change the leader s mind and they can change the groupthink for you.
This is extremely important because the more respected leaders you get in your corner, the higher in
the group's ecosystem you will be.
Conclusion
Looks like my psychology has paid off! No, the jury is still out on that one, but its certainly helped
me learn how to become more likable and charming in my daily life.
But its not like I ask everyone what we have in common when I first ask them, or purposefully trip
over curbs to appear vulnerable and likable. Nor do I constantly ask people what they did that day, or
provide nonsensical information about myself to avoid stereotyping.
That wouldnt quite be the optimal way to use the knowledge in this book.
Just as the way these psychological phenomena subconsciously affect others, you should invoke them
subtly and subconsciously as well. The effects arent something that you are going to be able to
quantify immediately, so its best to integrate these practices into your daily life in small steps.
Its actually a win-win to integrate thusly, because youre also creating good social habits that, beyond
the psychological benefits, just make you a better person to be around.
The science of likability its how you can use empirical studies and evidence to make people like
you. Even if you dont trust yourself, your intuition, or other peoples advice, rest assured that you
are not being steered the wrong way here.
Thats the beauty of the scientific method!
Sincerely,
Patrick King
Dating and Social Skills Coach
www.PatrickKingConsulting.com
P.S. If you enjoyed this book, please dont be shy and drop me a line, leave a review, or both! I love
reading feedback, and reviews are the lifeblood of Kindle books, so they are always welcome and
greatly appreciated.
Other books by Patrick King include:
CHATTER: Small Talk, Charisma, and How to Talk to Anyone
http://www.amazon.com/dp/B00J5HH2Y6
Conversationally Speaking: WHAT to Say, WHEN to Say It, and HOW to Never Run Out of Things
To Say http://www.amazon.com/dp/B00U4EE1BG
Cheat Sheet
reasonable. The foot in the door technique involves leading with someone that is easy to say yes to,
and to gain continual compliance as you work towards your original objective.
Chapter 7: How to instantly bond with someone.
People like those that are similar to them. Capitalize on this by instantly investigating what
similarities you have with someone and emphasizing them. The smaller, more subtle, and more
obscure similarities the better, because that immediately puts you into a club of two people.
Chapter 8: How to make people trust you.
Trust, as it turns out, is a linear quantity. The more you see someone, the more you trust them up to a
certain extent. This means that showing up is half the battle, and if you want to gain someones trust,
you should make yourself seen whenever possible.
Chapter 9: How to get into someones inner circle.
Relationships move forward in three distinct phases stimulus, values, and then role stages. The key
to moving into someones inner circle is to first realize which stage of friendship you are in, and then
fulfill the implicit requirements that people are looking for in each stage.
Chapter 10: How to be endearing to anyone.
The Pratfall effect documents our love of vulnerability. If you are somewhat unpolished and clumsy
in presentation, as opposed to picture perfect, people will feel at ease and comfortable with you.
Chapter 11: How to make people do what you want.
Reactance is a fancy term for reverse psychology. When were pushed to do something, it makes us
want to do the opposite, and you can use this inclination to your advantage.
Chapter 12: How to be a leader that anyone will follow.
There are six different types of leaders that the vast majority of people respond to. Pinpoint which
type will work best with people that you are trying to convince of something, and watch your
compliance rates skyrocket.
Chapter 13: How to avoid judgment and assumptions.
Judgments and assumptions are created when you have little to no knowledge about someone so
you fill in the gaps with what you assume might be true given the circumstances. Therefore, the more
knowledge the better to avoid judgment, assumptions, and stereotyping and the knowledge doesnt
even have to be related or relevant. The more information in general, the more three-dimensional one
becomes.
Chapter 14: How to make people want you around.
People feed off feeling good, so its no surprise that people will want you around if you can make
them feel that. You can do this directly, by being positive and complimentary, or you can do this
indirectly by associating yourself with things and people that make them feel good.
Chapter 15: How to be credible and trustworthy.
Credibility is made or broken based on small, subtle signs that denote authority, confidence, and
objective right.
Chapter 16: How to win a majority vote.
Group dynamics inevitably cause a leader to take charge, even if they are passive about it and not
fully aware. As such, the rest are followers, implicitly looking for someone to follow. If you can
focus your efforts on the leader, you can more easily win a majority vote within a group.
Citations
[By order of mention]
Watson, J. B., & Rayner, R. (1920). Conditioned emotional responses.
Journal of Experimental Psychology, 3, 1 - 14.
Pavlov, I. P. (1897/1902). The work of the digestive glands. London: Griffin.
Eich, E, Macauley, D and Ryan, L (1994). Mood dependent memory for events of the person al past,
Journal of Experimental Psychology: General, 123, 201-215.
Cannon, W. B. (1927) The James-Lange theory of emotion: A critical examination and an alternative
theory. American Journal of Psychology ;39:10-124.
Jecker, J. and Landy, D. (1969). Liking a person as function of doing him a favor. Human Relations,
22, 371-378.
Walster, E. Walster, G.W. and Berscheid, E. (1978) Equity: Theory and research, Boston: Allyn and
Bacon..
Freud, S. (1912). The dynamics of transference., S.E., 12:99-108.
Cialdini, R., Vincent, J., Lewis, S., Catalan, J., Wheeler, D., & Darby, B. (1975). Reciprocal
concessions procedure for inducing compliance: The door-in-the-face technique. Journal of
Personality and Social Psychology, 31, 206-215.
Beaman, A. L., Cole, C. M., Klentz, B., & Steblay, N. M. (1983). Fifteen years of the foot-in-the-door
Research: A meta-analysis. Personality and Social Psychology Bulletin, 9, 181-196.
Byrne, D. (1971) The Attraction Paradigm, New York: Academic Press.
Festinger, L. Schachter, S. and Back, K. W. (1950) Social Pressures in Informal Groups: A Study of
Human Factors in Housing, New York: Harper.
Murstein, B.I. (1970) Stimulus-value-role: A theory of marital choice, Journal of Marriage and the
Family 32, 465-81.
Aronson, E., Willerman, B. and Floyd, J. (1966) The effect of a pratfall on increasing interpersonal
attractiveness, Psychonomic Science, 4, 227-8.
Pennebaker, J. W. and Sanders, D. Y. (1976) American graffiti: Effects of authority and reactance
arousal. Personality and Social Psychology Bulletin, 2, 264-267.
Daniel Goleman. Leadership That Gets Results. Harvard Business Review, March 2000.
Hilton, J.L. and Fein, S. (1989). The Role of Diagnosticity in Stereotype-Based Judgments, Journal of
Personality and Social Psychology, 57, 201-211.
Byrne, D. and Clore, G. L. (1970) A reinforcement model of evaluative processes, Personality: An
International Journal 1, 103-28.
Gass, R. H. and J. S. Seiter. (1999). Persuasion, Social Influence, and Compliance Gaining. Needham
Heights, MA: Allyn and Bacon.
Latan, B. and Wolf, S. (1981) The social impact of majorities and minorities, Psychological Review,
88, 438-453.