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Study of Consumer Buying Behavior

regarding the different Brands of


Mobile Handsets

(Research Project Report)

Submitted to:-
University of Pune

In Partial fulfillment of the requirement for the award of the Degree


of
Master in Marketing Management (2009-11)

Under the supervision of:-


Submitted by:-
Mr. Ajit Borde Prashant
Singh
Mr. Ullhas Pramanik MMM 2nd
Sem,
Roll
No. 93302

Institute Of Business Management and Research, Pune 1


Institute of Business Management &
Research,
Chinchwad, PUNE

Acknowledgement

In the successful completion of this project inspiration and guidance of


many people was involved. A mere form of acknowledgement would be
demeaning the status of this whole effort which has had the blessings and
supervision of the eminent person around me.

First of all I would like to thank Mr. Ajit Borde & Mr. Ullhas
Pramanik who was there to guide me at every step during the course of
this project. They gave me tips for the improvement in project whenever
required. Apart from this I feel indebted to all faculty members of IBMR,
especially who have helped, developed the right kind of attitude and
scholastic excellence in me. Last but not the least; I am very much
thankful to my parents, friends and all those persons who made this
research project possible, for their consistent guidance and constructive
criticism.

Prashant
Singh

Institute Of Business Management and Research, Pune 2


MMM (II
sem.)

Roll No:
93302

Table of Contents

Chapter Particulars Page no.


No.

1 Introduction 4-13

2 Research Methodology 14-17

3 Data Analysis and Interpretation 15-30

4 Results and Findings 31-32


5 Conclusion and Summary 33

Appendix 34-38

Bibliography 39

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List of tables

S.No. Particulars Page


No.
Table 1.1 Showing market share of major global players of 7
mobile phones in 2009
Table 3.1 Showing number of respondents owing a mobile 18
phone
Table 3.2 Showing different brands of mobiles phones used 19
by the respondents
Table 3.3 Showing respondents using same brand as they 20
had earlier
Table 3.4 Showing reasons for using mobile phone by the 21
respondents
Table 3.5 Showing the factors considered by respondent 22
while purchasing a mobile hand set
Table 3.6 Showing the sources which influenced the buying 23
decision of the respondents
Table 3.7 Showing different purposes for which mobile is 24
used by the respondents
Table 3.8 Showing ranking of various features of mobile 25
handsets by the respondents according to their
Table 3.9 Showing range of preferences
price that respondents like to 26
spend on mobile hand set
Table Showing features preferred in a particular brand 27
3.10 of mobile phone

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Table Showing agreement level of the respondents on 27
3.11 various factors influencing purchase decision
Table Showing satisfaction level of the respondents 29
3.12
Table Showing additional features required by the 30
3.13 respondents in their mobile handsets

List of Figures

S.No. Particulars Page


No.
Figure India’s mobile subscriber base 10
1.1
market share in percentage of the mobile phone 11
Figure number of respondents
players inowing
India a mobile phone 18
3.1
Figure different brands of mobiles phones used by the 19
3.2 respondents

Figure respondents using same brand as they had 20


3.3 earlier
Figure reasons for using mobile phone by the 21
3.4 respondents
Figure factors considered by respondent while 22
3.5 purchasing a mobile hand set
Figure sources which influenced the buying decision of 23
3.6 the respondents
Figure different purposes for which mobile is used by 24
3.7 the respondents
Figure ranking of various features of mobile handsets 25
3.8 by the respondents according to their
Figure range of price thatpreferences
respondents like to spend on 26
3.9 mobile hand set

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Figure3.1 features preferred in a particular brand of 27
0 mobile phone
Figure3.1 agreement level of the respondents on various 27
1 factors influencing purchase decision
Figure3.1 Satisfaction level of respondents 29
2
Figure3.1 additional features required by the respondents 30
3 in their mobile handsets

Chapter 1

1.1 INTRODUCTION
Information technology is "the study, design, development,
implementation, support or management of computer-based information
systems, particularly software applications and computer hardware."
Encompassing the computer and information systems industries,
information technology is the capability to electronically input, process,
store, output, transmit, and receive data and information, including text,
graphics, sound, and video, as well as the ability to control machines of all
kinds electronically.

Information technology is comprised of computers, networks, satellite


communications, robotics, videotext, cable television, electronic mail ("e-
mail"), electronic games, and automated office equipment. The
information industry consists of all computer, communications, and
electronics-related organizations, including hardware, software, and
services. Completion of tasks using information technology results in rapid
processing and information mobility, as well as improved reliability and
integrity of processed information. It is a convenient term for including
both telephony and computer technology in the same word. It is the
technology that is driving what has often been called "the information
revolution". Nowadays it has become popular to broaden the term to

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explictly include the field of electronic communication so that people tend
to use the abbreviation ICT (Information and Communication Technology).

"Electronic and information technology" is a term used in the 1998


amendments to Section 508 of the Rehabilitation Act. The term is used
to define the scope of products covered under Section 508. Section 508
requires that electronic and information technology that is developed,
procured, maintained, or used by the federal government be accessible.

Electronic and information technology includes computer hardware and


software, operating systems, web-based information and applications,
telephones and other telecommunications products, video equipment
and multimedia products, information kiosks, and office products such as
photocopiers and fax machines.

1.2 History

Information technology dates back to 5000BC, when people started using


alphabets as a medium of communication. However, its actual emergence
started with the first ever use of the computer. The real modern
mechanical computer was conceived in 1822 by Charles Babbage. Then
came the electromechanical age in 1840s with the discovery of different
ways to harness electricity and the information was converted into electric
impulses. This led to the beginning of telecommunication and telegraphy
in late 1800s. As the loading coil and vacuum tube made possible the
early telephone network, the wireless revolution began only after low
cost microprocessors and digital switching became available.

Since then, four generations of computers have evolved. Each generation


represented a step that was characterized by hardware of decreased size
and increased capabilities. The first generation used vacuum tubes, the
second transistors, and the third integrated circuits. The fourth (and
current) generation uses more complex systems such as Very-large-scale
integration or System-on-a-chip.

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Mobile rigs were the beginning of mobile phones for use in vehicles such
as taxicab radios, two way radios in police cruisers, and the like. A large
community of mobile radio users, known as the mobileers, popularized the
technology that would eventually give way to the mobile phone. The
concept of using hexagonal cells for mobile phone base stations was
invented in 1947 by Bell Labs engineers at AT&T and was further
developed by Bell Labs during the 1960s.

One of the first truly successful public commercial mobile phone networks
was the ARP network in Finland, launched in 1971.The first hand held
mobile phone to become commercially available was the Motorola
DynaTAC 8000X, which received approval in 1983. Until the late 1980s,
most mobile phones were too large to be carried in a jacket pocket, so
they were usually permanently installed in vehicles as car phones. With
the advance of miniaturization and smaller digital components, mobile
phones got smaller and lighter.

1.3 Current scenario


Mobile phones have gained a lot of popularity and are the considered to
be great multimedia tools. Mobile phones are being used for
entertainment purposes due the introduction of new features everyday.
They have become more than just call making and receiving devices.
Mobile phone handsets now have more business-friendly applications that
can enhance anybody’s business. With emerging technology, mobile
phones have become more than communication devices; they are the
tools to stay ahead of competitors and peers in the present times. Soon
mobile phones will evolve from communication tools to integrated
communication devices, media terminals, credit cards, and remote
controls.

1.4 Global mobile handset market


The phenomenal rise of the mobile phone has seen its image change from
a yuppie status symbol to a daily essential. Along the way, it has created

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thousands of jobs, changed the way we do business, and made an awful
lot of money for investors. Today Key Handset technologies include GSM,
CDMA, and 1xEV-DO, WiFi VoIP, TDMA, 3G, 4G and Blue Tooth. Worldwide
mobile phone sales cruise to 990.8 million units in 2006, up a hefty 21.3%
from 2005’s 816.6 million units. The estimated growth figures are—6.4%
in 2007, 4.8% in 2008 and 2.6% in 2009. Notwithstanding the gradual
decline in the growth figures, the annual handset sales are predicted to
reach more than US $ 3 Billion by 2009.The total number of mobile phone
subscribers in the world was estimated at 2.14 billion in 2005.

Around 80% of world's population have mobile phone coverage as of


2006. This figure is expected to increase to 90% by the year 2010. With
the periodic introduction of new features and multimedia tools in the
mobile handsets due to technological advances, more and more people in
the Asian continent fancy buying them. There are many diversities and
complexities in the Asian mobile handset market due to types of
customers, government regulations, regional/geographical wireless
infrastructure, and the purchasing power. Basically, the Asian market
looks at the mobile handsets as status symbols. The market is seen best
for the low-end phones, but there is a huge rise in the demand for flashier
and costlier phones. India, China, Korea, and Malaysia are fast evolving as
the biggest markets for mobile handsets and in coming years they will
mainly carry on the global handset sales.

1.5 Major Global Players

Table 1.1: showing market share of major global players of mobile


phones in 2009

Company 2009 Market Share


(%)

Nokia 38

Samsung 20

LG 10

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Sony Ericcson 5

Motorola 5

ZTE 4.5

Kyocera 4

Others 13.5

Total 100.0

Nokia Corporation is currently the world's largest manufacturer of


mobile telephones. It produces mobile phones for every major market and
protocol, including GSM, CDMA, and W-CDMA (UMTS).The corporation also
produces telecommunications network equipment for applications such as
mobile and fixed-line voice telephony, ISDN, broadband access, voice over
IP, and wireless LAN.

Nokia's Mobile Phones division provides the general public with mobile
voice and data products across a wide range of mobile devices. The
division aims to target primarily high-volume category sales of mobile
phones and devices, with consumers being the most important customer
segment. Nokia believes that design, brand, ease of use and price are
mainstream mobile phones' most important considerations to customers.
Nokia's product portfolio includes camera phones with features such as
megapixel cameras which appeal to the mass market.

Motorola is an American multinational communications company based


in Schaumburg, Illinois, a Chicago suburb.Most of Motorola's products
have been radio-related, starting with a battery eliminator for radios,
through the first walkie-talkie in the world, defense electronics, cellular
infrastructure equipment, and mobile phone manufacturing. Motorola has
recently been regaining market share in the cellular-phone business from
Nokia, Samsung, and others due to stylish new cellular phone designs.

Samsung Electronics is one of the world's largest IT companies by


revenue. The company also claims to be have the highest brand value
among consumer electronics companies. Headquartered in Seoul, South

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Korea, it is part of the Korean Samsung Group, operating in approximately
over 100 countries.It is the number 1 mobile phone manufacturer in Asia.

Sony Ericsson is a joint venture established in 2001 by the Japanese


consumer electronics company Sony Corporation and the Swedish
telecommunications company Ericsson to make mobile phones. Both
companies have stopped making their own mobile phones. The reason for
this merger is to combine Sony's consumer electronics expertise with
Ericsson's technological leadership in the communications sector. The
company's global management is based in Hammersmith, London. It also
has research & development teams in Sweden, Japan, China, Canada, the
Netherlands, the United States,India and the United Kingdom.

LG Electronics is one of the world's leading electronics companies. It is


part of the Korean LG Group, operating in approximately 80 countries. Its
mobil phones division provides CDMA, GSM, 3G Handsets.

ZTE (Zhong Xing Telecommunication Equipment Company


Limited) is a publicly-owned, Chinese corporation that designs and
manufactures telecommunications equipment and systems. Based in
Shenzhen, and established in 1985 ZTE offers a wide variety of
telecommunication products that provide services, including value-added
services such as video on demand and streaming media to its customers,
which are primarily telecommunications service providers, mobile network
operators, etc

Kyocera Communications Inc.(KCI) is a manufacturer of mobile


telephones for CDMA networks and is a wholly owned subsidiary of
Kyocera Corporation that was formed in February 2000 when Kyocera
acquired QUALCOMM's San Diego, California-based terrestrial handset
division. It produces mobile phones, cellular routers, and Mobile PC Cards
for markets in North America, South America, Australia, and New Zealand.

1.6 Mobile Handset Market in India


The cell phones industry has shown a remarkable growth in the last
decade. In 1989 the number of its subscribers was zero in India. India’s

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love affair with cell phones started in the mid-1990s, as the mobile
revolution took hold and India had just 10 million mobile and landline
connections. Delhi was the first state to launch cell phones in India.
Growth then soared in the last four years due to regulatory change and
falling costs of calls and handsets. India’s wireless market is a test bed for
alternative infrastructure, handsets, billing systems, business models and
marketing strategies that will likely prove applicable to other developing
countries.

On a numerical basis, India is the biggest growth market adding about 6 million
cell phones every month. CAGR for mobile phones is 86% in India. It is one of the
fastest growing mobile markets in the world; in April 2006 mobile subscriber
base crossed 100 million mark. This has been accomplished by rethinking
handsets, network infrastructure, enhanced services and content. More than two-
third of mobile subscriptions are with GSM operators and rest with CDMA. India
has one of the lowest mobile phone tariffs in the world resulting in low Average
Revenue per User (ARPU) of 9.04 USD per year (CDMA 5.74 USD and GSM 8.89
USD).

Indian land area covered by mobile networks is approx 30%. CAGR of Mobile
Market Value for 2004- 2009 is 36.9%.With 156.31 million cell phones;
teledensity in the country is still low at 17.45%. Fewer than eight in every 100
Indians use mobiles, compared with China's 30 per cent. In India, about 13
percent of people have cell phones which has increased from 8% in 2005 and is
expected to reach 40 percent within a few years. A lack of investment in the
infrastructure needed to support landline services means there are only 50
million fixed-line users in the country, leaving the stage set for mobile operators.
India is expected to have the third largest mobile user base, behind China and
the US, by the year end and will become the second largest market of mobile
handsets by 2010. Indian cellular market would account for 11% of the overall
Asia Pacific and Japan market by 2009 and is expected to reach 500 million
subscribers by end of 2010 with CAGR of 33.7% for 2004- 2010.

Fig. 1.1 India’s mobile subscriber base

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1.7 Major players in India

The major players in the handsets segment in India include Nokia,


Motorola, Sony Ericsson, Samsung, LG, Philips, Panasonic, Bird, Sagem
and BenQ. Nokia has retained the top slot in Indian market with 70 %
share, while US giant Motorola has 15 % share and Sony Ericsson has
gained around 8% share this year. Samsung has 5% share and LG has
1.8% share.

Fig. 1.2 market share in percentage of the mobile phone players


in India

market share %

5 1.8 0.02
8

15

70

nokia motorola sony ericsson samsung LG others

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1.8 Consumer Buying Behavior
Everybody in the world is the consumer. Each of us buys and sells or
consumes goods and services in the life. Consumer behavior is very
complex and is determined to a large extent by social and psychological
factors. Consumer behavior can be defined as those acts of individuals
directly involved in obtaining, using and disposing of economic goods and
services.

The relevance and importance of understanding consumer behavior is


rooted in the modern marketing. The needs of not even two consumers
are the same. Therefore, they buy only those products and services, which
satisfy their wants and desires. To survive in the market, a firm has to be
constantly innovating and understand the latest consumer needs and
tastes it will be extremely useful in exploiting marketing opportunities and
in meeting the challenges that the Indian market offers. A study of
consumer behavior is significant for regulating consumption of goods and
thereby maintaining economic stability. Within the broad framework of
marketing, the area that entices the most researchers is the study why a
consumer behaves in a particular way. The complexity of the behavior,
however, varies with the nature of the product and the need, which it is
required to satisfy. The study of consumer behavior is the study of how
individuals make decisions to spend their available resources on
consumption of related items.

Consumer behavior is an applied discipline. Its application exists at two


different levels of analysis. One is at the micro level perspective and other
at the macro level perspective. Micro level seeks application of the
knowledge faced by the individual, firm or an organization. The macro
perspective applied knowledge of consumer includes the aggregate level
of problem faced by large groups or by society as a whole.

Consumer behavior provides a sound basis for identifying and


understanding consumer needs. It is the act of the individuals directly
involved in obtaining and using economic goods and services.

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The study of consumer behavior is an essential component of marketing.
The adoption of marketing concept by the marketers provides the impetus
for the study of consumer behavior.

In case of New Product Introduction in the market, there is a risk of


product failure. To increase the chances of success of new products,
better information of the consumer behavior is required. Their desires,
tastes and preferences are to be taken care of. So from all these aspects
the study of consumer behavior is important.

1.9 About the Project


The importance of cell phones goes way beyond the ability to make or
receive phone calls. Today's technically advanced cell phones can perform
as many or even more tasks than a home computer. They are capable of
internet access, sending and receiving photos and files, storing data, to
name just a few of the available options. So a question arises as to why
different people choose different brands and what are the features they
look for while purchasing a mobile handset.

Hence a study was undertaken in IBMR College among the mobile phone
user students. It provides a scope to understand the consumers buying
behavior (especially students) towards the mobile handsets. The
increasing importance of cell phones has made them almost a necessity
for most people. Mobile penetration is on rise. It has even exceeded
landline connections. Since various brands of mobile phones are in the
market for quite a long time, their performance provides sufficient data
for study. The results of the study would give the mobile manufacturing
companies an insight about the preferences of the consumers and also
their expectations from the mobile phones. This would help the companies
to understand the potential of the market and target the right consumers.

1.10 Objectives of the study are:

1. To examine the factors those influence the customer choice while


purchasing a mobile hand set.

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2. To know which features in a particular brand are preferred by the
mobile phone users.
3. To find out what additional features are demanded by consumers.
4. To study the satisfaction level of mobile phone users.

Chapter 2

RESEARCH METHODOLOGY

This chapter describes the research methodology adopted to achieve the


objectives of the study. It includes the scope of the study, research
design, collection of data, analysis of data and limitations of the study.

2.1 Scope of the study


The scope of the study is to get the first hand knowledge about the
buying behavior of consumers towards different brands of mobile
handsets in IBMR students. The scope is restricted to study the factors
affecting the preference of consumers while choosing a mobile handset in
IBMR college students. This is done to avoid perceptual bias and for
providing objectivity to the study.

2.2 Research Design


The research design constitutes the blueprint for the collection,
measurement and analysis of data. It is the strategy for a study and the
plan by which the strategy is to be carried out.

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The research design of the project is descriptive as it describes data and
characteristics associated with the population using mobile phones.
Descriptive research is used to obtain information concerning the current
status of the phenomena to describe "what exists" with respect to
variables in a given situation.

2.3 Data Collection


2.3.1 Primary Data

Primary data is that data which is collected for the first time. It is
original in nature in the shape of raw material. For the purpose of
collection of primary data, a well structured questionnaire was framed
which was filled by the respondents. The questionnaire comprises of close
ended as well as open ended questions. In close ended questions
dichotomous, ranking, checklist questions and multiple choice questions
are used.

2.3.2 Secondary Data

Secondary data is the data which is already collected by


someone. They are secondary in nature and are in shape of finished
product. Secondary data was collected so as to have accurate results.
Required data was collected from various books, magazines, journals and
internet.

2.4 Sampling Design


Sampling refers to selecting some of the elements in a population by
which one can draw conclusions about the entire population.

2.4.1 Universe

Universe is the infinite number of elements which the researcher is


targeting in his study. Since the study is restricted to IBMR students only
the universe for the study consists of all the mobile phone owners in IBMR.

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2.4.2 Population

Population is finite number of elements which the researcher is going to


target in particular area. All the mobile phone user students in IBMR
college form the population for the study.

2.4.3 Sampling Unit

Sampling Unit is the single unit of the population. A single individual who
owns a mobile phone form the sampling unit of the study.

2.4.4 Extent

Extent refers to the geographical area where there is a scope of


population. The extent of the study is IBMR, Pune.

2.4.5 Sampling Technique

The selection of the respondents was done on the basis of convenience


technique based on the non probability method of sampling.

2.4.6 Sample size

Sample size is the size of sample drawn from the population which is the
true representative of the research.

The number of respondents included in the study was 50 for convenience


in evaluating and analyzing the data and because of time constraint.

2.5 Data Analysis and Interpretation


For the purpose of analyzing, raw data was summarized in a
master table and from this table the results have been carried out. The
questions having multiple/ alternative choices were analyzed by taking
percentages. In the case of questions on likert scale, the mean scores
were calculated.

In case of ranking questions the total score has been added and
final ranking is given by calculating mean. In case of checklist questions
the average of total no. of responses was calculated. In case of
explanatory questions, the general suggestions were summarized.

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Limitations of the study

Sincere efforts have been made to collect authentic and reliable


information from respondents, however the report is subject to following
limitations:

i. Some respondents were reluctant to give the information, so their


responses may be biased.

ii. Time could be a major limitation as it may have affected the


inferences drawn in the study. Only 50 respondents have been
contacted due to time constraint.

iii. Sample may not be the true representative of the universe.

iv. Study was conducted in IBMR, Pune only. So the results of the study
may not be applicable in other areas.

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Chapter 3

ANALYSIS AND INTERPRETATION


This chapter analyse the behavior and preferences of the consumers for
various brands of mobile hand set based on various factors which
influence their buying decision.

This chapter therefore deals with analysis and discussions of the project.

Results of the study

Table3.1: Showing number of respondents owing a mobile phone

No. Of Respondents %

Yes 50 100

No 0 0

Total 50 100

Fig.3.1

Table3.2: Showing different brands of mobiles phones used by the


respondents

Brands No. of respondents %

Nokia 31 62

Sony Ericsson 3 6

Motorola 6 12

Samsung 4 8

LG 2 4

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Others 4 8

Total 50 100

Fig.3.2

Interpretation:

From the above table and figure, we can conclude that out of 50
respondents 62% have Nokia hand set,6% have Sony Ericsson , 12% use
Motorola ,8% have Samsung, 4% have LG. Apart from these brands 8% of
respondents have other brands like Spice, Micromax, Panasonic etc. It’s
evident from the figures that Nokia is most preferred brand of the
students in IBMR College.

Table3.3: Showing respondents using same brand as they had earlier

RESPONSES NO. OF RESPONDENTS PERCENTAGE

Yes 32 64

No 18 36

Total 50 100

Table3.3

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70

60

50

percentage
40

30

20

10

0
yes no
re s pons e s

Interpretation:

From the above, it is interpreted that 64% of the respondents had same
brand of mobile hand set earlier while 36% had different brands. Some
switched over due to new features available in other brands and others
due to inefficiency in earlier brand. But above figures conclude that most
of the respondents are brand loyal.

Table3.4: Showing reasons for using mobile phone by the respondents

Reasons No. of Respondents %

Communication 19 38

Status 18 36

Don’t have landline 3 6

Others 10 20

Total 50 100

Fig.3.4

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Interpretation:

Above table and figure depict that 38% of respondents use mobile for
communication, 36% use it as a status symbol, 6% use mobile because
they don’t have landline connections and 20% of respondents have other
reasons like necessity, games, music etc.

Table 3.5: Showing the factors considered by respondent while


purchasing a mobile handset

Factors No. of responses Average

Price 23 0.19

Appearance 24 0.20

Brand 24 0.20

Features 32 0.26

Easy to carry/Weight 18 0.15

Total 121 1

Fig.3.5

0.15 0.19 Price


Appearance
Brand
0.26 0.2 Features
0.2 Easy to carry/W eight

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Interpretation:

From above it can be concluded that features in a mobile hand set is the
most important factor which is considered by the respondents while
purchasing the mobile phone. Brand and Appearance are the other very
important factor influencing the purchase decision. Price is also an
important factor. Easy to carry is the least important factor that is
considered in the purchase decision. It’s clear that students at IBMR give
maximum importance to features, appearance and brand of a mobile
phone.

Table3.6: Showing the sources which influenced the buying decision of


the respondents

Sources No. of respondents %

Friend 18 36

Family member 9 18

Advertisement 15 30

Dealer 8 16

Total 50 100

Fig.3.6

Interpretation:

From the above table it is concluded that out of 50 respondents, 36% and
18% respondents purchased the mobile hand set under the influence of
their friends and family member, 30% respondents under the influence of

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various advertisements, 16% respondents bought the car on the
suggestion of dealer.

Table3.7: Showing different purposes for which mobile is used by the


respondents

Diff. Purposes No. of Respondents Average

Receiving/making calls 50 0.34

SMS/MMS 35 0.23

Games 13 0.08

E-mail/Internet 12 0.04

Music 25 0.17

Camera 20 0.14

Total 155 1

Fig.3.7

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0.4
0.34
0.35

0.3

0.25 0.23
average

0.2 0.17
0.14
0.15

0.1 0.08
0.04
0.05

0
l ls

t
ne
S
ca

a
es

ic
M

er
er

us
am
/M
ng

am
nt

M
S
ki

l/I
G

C
M
a

ai
m

-m
g/

E
in
iv
ec
R

Interpretation:

From the above figures it can be concluded that in spite of using mobile
phone for calls and SMS which are its basic purposes, Students of IBMR
are using them increasingly for Music and Camera. Using Internet on
mobile phones is still not common.

Table 3.8: Showing ranking of various features of mobile handsets by

Features Mean scores Rank

Bluetooth 3.29 5th

MP3 Player 3.16 2th

Camera 3.23 3rd

Data Storage Capacity 3.13 1st

GPRS 4.87 6th

Personal Info. 4nd


Management 3.32

the respondents according to their preferences

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Fig.3.8

Interpretation:

Since 1 is given to the most preferred feature and 6 to the least preferred
feature in a mobile hand set, therefore from the table, we can conclude
that data storage capacity is the most preferred feature in a mobile hand
set. 2nd and 3rd ranks are given to MP3 player and camera in the mobile
phone respectively. After them the features of personal information
management and Bluetooth are given preference. GPRS is the least
preferred feature in the mobile phones. Therefore it’s clear from above
that students of IBMR give more preference to the feature of data storage
and MP3 player.

Table 3.9: Showing range of price that respondents like to spend on


mobile hand set

Range No. of respondents %

Below 5000 16 32

5000-10000 20 40

10000-15000 11 22

Above 15000 3 6

Total 50 100

Fig. 3.9

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Interpretation:

Camera Bluetooth Music Memory


Player

No. of respondents

Nokia 34 31 15 37

Motorola 9 13 8 5

Sony 7 5 27 8
Ericsson

Samsung 0 0 0 0

Total 50 50 50 50

From above it is interpreted that 39% of respondents prefer to spend


between the ranges of Rs. 5000-10000, 22% between Rs. 10000-15000,
7% above Rs. 15000and 32% below Rs. 5000. It concludes that mobile
phone users here are price sensitive. Mobile phones are no longer a status
symbol instead they have become a necessity.

Table 3.10: showing features preferred in a particular brand of mobile


phone

Fig. 3.10

Interpretation:

From above table and figure it is concluded that students of IBMR prefer
Camera, Bluetooth and Memory features of Nokia and music player of

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Sony Ericsson. Features of Motorola and Samsung are also liked by some
respondents but features of LG are not at all preferred by them.

Table 3.11: Showing agreement level of the respondents on various


factors influencing purchase decision

Strongl Disagr Neutr Agree Strong Mean


y ee al ly Score
Disagre Agree
Factors e -2 1
2
-1 0

Repairable -2(2) -1(1) 0(6) 1(21) 2(20) 56/50=1.12

Availability of -2(2) -1(3) 0(10) 1(20) 2(15) 44/50=0.88


spare parts

Proximity to -2(1) -1(2) 0(21) 1(19) 2(7) 31/50=0.62


service provider

Promotional -2(1) -1(7) 0(16) 1(18) 2(8) 24/50=0.48


activities

Fig. 3.11

Interpretation:

From the above table we can conclude that respondents strongly agree
with the repairable factor of a mobile phone, the mean score being 1.12.
Respondents are also to a large extent agreeing with the factor of
availability of spare parts and proximity of service provider but as far as
promotional activities are concerned they are neutral towards this factor.

Table 3.12: Showing satisfaction level of the respondents

No. of Respondents %

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Yes 46 92

No 4 8

Total 50 100

Fig. 3.12

Interpretation:

From the above table, we can conclude that out of 50 respondents, 92%
respondents are satisfied with the performance of their mobile hand set
whereas 8% are not completely satisfied. The main problem faced by
them is the battery life of their hand sets. In general, students of IBMR
are satisfied with their brand of mobile phone.

Table 3.13: Showing additional features required by the respondents in


their mobile handsets

Features No. of responses Average

Wi-Fi 19 0.26

TV 17 0.23

Video Conferencing 18 0.25

Windows 19 0.26

Total 73 1

Fig. 3.13

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Interpretation:

From above table and figure it is concluded that features of Wi-Fi and
Windows are more in demand. TV and Video Conferencing too are
considered almost equally important.

Chapter 4

FINDINGS OF THE STUDY

1. Nokia is the most popular and widely used brand by students of IBMR.
2. Brands like Motorola and Sony Ericsson are also gaining ground with
regard to popularity but not like Nokia.
3. 64% of the respondents used same brand earlier. It shows that most of
the mobile users of IBMR are brand loyal.
4. But on the other side 36% of response depicts the fact that people
constantly switch from one brand to another on the dearth of new
features and advance technology.
5. Mobile phone is no more a status symbol now for the students of IBMR.
It has increasingly become a necessity to reduce communication gap
and to maintain mobility.
6. It is clear from the above that students of IBMR give due importance
to factors like features, appearance and brand of mobile phones while
making purchase decision.
7. Price comes after the satisfaction of above factors and easy to carry
facility is least considered during purchase decision.
8. It’s clear that people in students of IBMR purchase a particular brand
of mobile handsets on the basis of the positive report about their

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performance received from their friends and family members who
already own that brand.
9. Advertisements also play an important role in influencing the buying
decision.
10.Besides receiving and makings calls and SMS students of IBMR are
also using mobile for listening music and camera.
11.Use of mobile for games has significantly reduced. And still people are
not accustomed with the use of internet on their mobile phones.
12.As far features of mobile phones are concerned it’s clear from above
that students of IBMR give more preference to the features of data
storage, MP3 and Camera. GPRS is the least preferred feature in the
mobile phones.
13.Students of IBMR prefer to spend between Rs. 5000 and Rs. 10000 on
a mobile phone. It again depicts that mobile phones are no longer a
status symbol now and has become necessity.

14. Students of IBMR agree that factors like reparability and availability of
spare parts are important to consider while making buying decision for
a brand of mobile phone. But as far as promotional activities are
concerned they are neutral towards this factor.

15.Most of the population is satisfied with their existing brands. The main
problem faced otherwise is related to the battery life of a mobile hand
set.
16.Students of IBMR require additional features of Wi-Fi, Windows, TV and
Video Conferencing in their mobile phones. It depicts that people here
are techno savvy and want to use innovative features.

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Chapter 5

CONCLUSION AND SUMMARY

The Mobile phone represents the convergence instrument of the future. It


have become a necessity for many people throughout the world. The
ability to keep in touch with family, business associates, and storing data
are only a few of the reasons for the increasing importance of mobile
phones. Cell phone manufacturers have produced a wide range of cell
phones, which sell for prices that range from very inexpensive to
thousands of rupees.

The above findings and results reflected the preferences, expectations


and satisfaction level of mobile phones users in IBMR Collage, Pune. The
study would help the companies in understanding the factors that
influence the purchase decision of the consumers and their expectations
from the mobile handsets. The results of the study indicate that mobile
phones are no longer the status symbol for the students of IBMR. Brand
and features in a handset are preferred over their prices. People here are
techno savvy and require new innovative features in mobile phones every
new day.

Since the study was restricted to the IBMR Collage only so the there is
need to study more in other places of city to get the clear view of the
findings.

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APPENDIX

QUESTIONNAIRE

Personal Details:
Name: _________________

Age: _________________Gender: _________________

Address: __________________________________

__________________________________

Contact No. ____________________

‘’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’
’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’

Q1) Do you have a mobile phone?

YES NO

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Q2) a) Which brand of mobile hand set do you have? (Please Tick)

i. Nokia _______
ii. Sony Ericsson _______
iii. Motorola _______
iv. Samsung _______
v. Any other (please specify) _______

b) Which model ____________

If it is your first mobile phone then skip Q3

Q3a) Did you have the same brand earlier?

YES NO

b) If NO then which brand you had earlier (please specify)


______________

c) Why have you switched from earlier brand to latest one?

i. Advanced technology _______


ii. New features _______
iii. Inefficiency in earlier mobile _______
iv. Any other( please specify) _______

Q4) Why have you bought the mobile? (Tick one option)

i. Communication purpose ________


ii. Status ________
iii. Don’t have landline phone ________
iv. Any other (please specify) ________

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Q5) Which of the following factors you considered while choosing the
mobile hand set?

(can tick more than one option)

i. Price ________
ii. Appearance ________
iii. Brand ________
iv. Features ________
v. Easy to carry/Weight ________

Q6) Who influenced you to buy this brand? (Tick one option)

i. Friend _______
ii. Family member _______
iii. Advertisement _______
iv. Dealer _______
v. Any other (please specify) _______

Q7) For which different purposes do you use your mobile?

(can tick more than one option)

i. Receiving / making calls ________


ii. SMS/ MMS ________
iii. Games ________
iv. E-Mail/ Internet ________
v. Music ________
vi. Camera ________

Q8) Rank the following features of your hand set according to your
preference (rank 1 to most preferred and rank 6 to least preferred)

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i. Bluetooth _________
ii. MP3 Player/ Video Player _______
iii.Camera _________
iv. Data Storage Capacity _________
v. GPRS _________
vi. Personal information management _________
(Notes, to-do list,contacts,etc.)

Q9) Tick the range of price you would like to spend on a mobile handset?

Nokia Motorola Sony Samsung


Ericsson

Camera

Bluetooth

Music Player

Memory

i. Below 5000 ________


ii. 5000- 15000 ________
iii. 15000- 25000 ________
iv. Above 25000 ________

Q10) Tick the following features you like in particular brand:

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Q 11) Do you agree that following factors must be considered while
choosing a brand of mobile hand set?

Strongl Disagre Neutral Agree Strongl


y e y Agree
Disagre
e

Repairable
Availability of spare
parts
Proximity to service
provider
Promotional activities

Q 13) a) Are you satisfied with your existing mobile hand set?

YES NO

b) If no, then what are the problems faced by you?

_______________________________________________________________

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_______________________________________________________________

Q 14) what additional features do you want in your mobile handset?

(Can tick more than one option)

i. Wi-Fi ________
ii. TV ________
iii. Video Conferencing ________
iv. Windows ________

BIBLIOGRAPHY

http://en.wikipedia.org/wiki/Mobile_phones

http://communities-dominate.blogs.com/brands/2010/02/phone-market-
shares-for-year-of-2009-and-last-quarter-2009.html

http://www.wirelessdesignasia.com/article-
8488globalmobilehandsetshipmentgrew17yoy-Asia.html

http://www.forbes.com/feeds/businesswire/2009/04/24/businesswire12373
5951.html

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“T3-tomororw technology today”, Vol.1, Issue 2, Jan. 2007

http://digital-lifestyles.info/2007/03/05/worldwide-mobile-phone-sales-
grow-21-in-2006/

http://www.gartner.com/it/page.jsp?id=501734

http://www.rncos.com/Report/COM02.htm

http://economictimes.indiatimes.com/News/News-By-
Industry/Telecom/Mobile-handset-sales-pick-up-after-
drought/rssarticleshow/4180130.cms-

http://www.dailyindia.com/show/121503.php/India-to-be-second-largest-
mobile-market-by-2010:-Nokia

http://www.zinnov.com/presentation/Mobile_VAS.pdf

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