ISO 9001 Quality Management

THE MARK OF
GOOD MANAGEMENT

raising standards worldwide

TM

A FRAMEWORK FOR
FUTURE SUCCESS

THE BUSINESS
BENEFITS

Every smart business wants to improve the way it works.

For you, that could mean many things increasing market
share, driving down costs, managing risk more effectively
or a combination of several factors.
But how do you go about managing that change? For over
750,000 organizations in 161 countries around the world,
ISO 9001 is the answer. It sets the standard not just for
quality management systems in particular, but management
systems in general.
Those 750,000 organizations are very different in size,
scope and ambition. Yet all have used ISO 9001 as a
way to meet their strategic objectives, improve customer
satisfaction, enhance staff motivation and increase
profitability. Your business can do the same.

Saves you money

Removes barriers to trade

Boosts morale

The evidence is clear. Companies that

have implemented ISO 9001 have seen
enhanced operational efficiencies,
increased sales, higher return on assets
and greater profitability.

More and more organizations, in both

the private and public sectors, are
demanding ISO 9001 certification
as a condition for mutual trading and
operating. Meeting that standard
opens up valuable new markets
around the world.

ISO 9001 isnt just about managing

your external reputation. It improves
your business from the inside out.
Internal communication is a big part of
the process, promoting greater trust
and involvement among all employees.

Manages risk
A good quality management system
helps you meet all your legal and social
obligations and minimize your exposure
to risk. The Plan, Do, Check, Act
structure of ISO 9001 ensures that
you are continually and rigorously
reviewing the risks you face.

Globally recognized

By taking the time out to review, document

and streamline our systems and processes,
we have now nearly doubled our profitability
I only wish I had done this before.
A Design Agency, UK

BSI Management Systems ISO 9001 Quality Management

ISO 9001 commands respect the

world over. It has proved itself to be
the leading standard when it comes
to lowering operating costs, reducing
wastage, improving staff morale and
increasing customer satisfaction.

Competitive advantage
Independent certification can be a
crucial sales and marketing tool, enabling
you to stand out from the crowd and
win those all-important tenders.

Enhances your brand reputation

A certificate from BSI sends a clear
message. It is cast-iron proof of your
commitment to quality, customer
satisfaction and continual improvement.
It also inspires greater investor
confidence making accessing capital
that much easier.

Makes a lasting contribution

ISO 9001 isnt a single event, but an
ongoing process. Regularly assessing
and monitoring your business, can
make your operation more efficient,
more productive and more profitable
year after year.

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(All countries to use their own quotes from local clients)

BSI Management Systems ISO 9001 Quality Management

We definitely feel that BSI registration to

ISO 9001 was the right choice for us. The
ongoing assessments kept us on our toes.
Its like a partnership. We benefit from their
observations but at the same time they often
learn from our way of doing things, which
can then be passed on to others.
Medical Imaging Department in the NHS, UK

WHO IS IT FOR?
ISO 9001 has worked for hundreds of
thousands of businesses of all sizes and
in many different sectors. The principles
on which it operates are universally
applicable. What matters is that youre
committed to improving your business
on all fronts.
In our experience, the best returns on
investment come from companies who
are prepared to implement ISO 9001
across their entire operation, rather than
particular sites or departments. It means
all your employees pull together to work
under one system, driven by a shared
vision and the whole of your business
benefits as a result.

What about Small and

Medium Enterprises (SME)?
Some still think that ISO 9001 is not
viable for SMEs. The reality is very
different. A good quality management
system comes into its own, focusing
limited resources on the areas where
they generate the best returns.
The way ISO 9001 works is neither
prescriptive nor overly bureaucratic.
It only requires that you have six
procedures any other documentation
is up to you. Rather then drowning in
endless manuals, a one-page flow chart
can often be enough.
The key question to ask is whether
you can afford not to implement ISO
9001. A good test is to measure what
it costs to run your business without an
effective quality management system
and then review how that compares to
the cost once you have implemented
it. If youre unsure where to start, we
can carry out a gap analysis to see how
far your current quality management
system is from the levels demanded by
ISO 9001.

BSI Management Systems ISO 9001 Quality Management

THE SOLUTIONS TO SUIT YOU

In most cases, an
organization claiming
to be ISO 9000
certified is referring to
ISO 9001.

One of the big advantages of ISO 9001

is that its part of a family of standards.
We can help you understand the
differences between them and how
to use these to bring out the best in
your organization.


ISO
9000:2005
Fundamentals and vocabulary
This introduces you to the concepts
behind management systems and
defines the terminology used.
ISO 9001:2000
Requirements
The standard sets out the criteria
you need to meet if you wish to
gain certification.
ISO 9004:2000
Guidelines for performance
improvement
This section is designed to take you
beyond ISO 9001 and considers the
needs of all your stakeholders, not just
customers. This section also sets out
the eight fundamental principles to a
well managed organization.

ISO 9001 is also designed to be

compatible with other management
systems standards and specifications,
such as ISO 14001 the blueprint for
Environment Management, BS OHSAS
18001, the new Health and Safety
and even BS 25999 the new Business
Continuity standard. All of these can
also be seamlessly integrated using
PAS 99 to create a truly integrated
management system that can help you
improve your business performance,
manage your risks and improve your
long-term sustainability.
There are also many sector-specific
versions of ISO 9001, including:
Automotive
Aerospace
Food
IT Service
Market Research
Medical Devices
Oil and Gas
The Rail Industry
We will be happy to recommend
the right standard or combination of
standards for you.

To help you decide on the best

direction for your business, we have also
produced a number of publications,
including:
ISO 9000 Quality Management:
Achieving Registration.
Presentation Set (Second Edition)
This contains all three parts of the
standards in an easy-to-use ring
bound format.
ISO 9001:2000 Case Studies:
Experiences from Auditing Practice
by Klaus Graebig
Read about how the individual
requirements of ISO 9001:2000
have been implemented in different
organizations.
We have a number of free documents
to help you through every step of the
process including: An Implementation
Guide, Tips for Internal Auditing and
How to be Audit Ready: a Helpful
Checklist.
To see the full suite of publications
and order copies of any of these
publications and more, please contact
your local office or visit our website at
www.bsi-global.com/quality

BSI Management Systems ISO 9001 Quality Management

BECOMING CERTIFIED

Make contact
Tell us what you need and well outline a solution detailing the best
services for you, along with a proposal for costs and timings.

Your assessment team

Well assign you a Client Manager, who will be your main point of
contact throughout the process and beyond. Over that time,
theyll develop an in-depth knowledge of your business and support
you through each stage of assessment.

YOU CAN RELY ON BSI

Over the eight years
that we have been
registered our two
assessors have got
under the skin of
our business and
really helped us work
more effectively.
Training company, UK

Consider relevant training

This is an optional step, but can really enhance the whole process.
Whether youre looking to implement a management system or simply
increase your general awareness of the standard, we have a range of
workshops, seminars and training courses all of which are available as
open or e-learning courses, either off-site or on your premises.
See www.bsi-global.com/training for the latest details.

Assessment and review

The assessment has two stages. First, well do a desktop review of your
management system against ISO 9001, and identify any omissions or
weaknesses that need resolving before formal assessment. Once these
have been addressed, we can move on to a full on-site assessment,
after which well make our detailed recommendations.

Certification and beyond

Once the assessment has been successfully completed, well issue a
certificate of registration which is valid for three years and explains the full
scope of your management system. The relationship doesnt end there,
as long as youre registered with BSI, you can contact your assessor
any time for advice and support and they will visit regularly to ensure
your systems keep on improving.

There is no more authoritative

and experienced partner than BSI.
For more than a century, we have
pioneered the whole concept of
standards. Today, we provide
assessment, certification, training
and software to organizations
across the world, with more than
60,000 certified locations in over
100 countries.
With more full-time assessors than
any other certification body, each
carefully matched to your sector and
needs, we can ensure consistency of
experience, expertise and engagement.
We also invest heavily in internal
training, ensuring that our assessors
can go far beyond the technical scope
of the audit itself, and are proactive in
helping you improve your organizations
performance.
As you would expect, were an
accredited body ourselves which
means were completely independent,
with no vested interests other than to
help you build a better business.

BSI Client Managers...

provided the
knowledge and
expertise required
to recognize potential
improvements.

Like you, were always looking for ways

to improve and innovate. Here are just a
few of the latest developments:
We now offer electronic certificates
and reports through our secure
client extranets. These allow us to
continue a close relationship online,
complementing our regular member
events and newsletter. To find out
more, visit: www.bsi-global.com
Entropy Software
We have software solutions to
help you implement, integrate and
manage and improve your quality
management system. Entropy is a
market-leading, web-based product
that enables you to manage and
improve your corporate reporting,
information and documentation, audit
and compliance processes and your
incident management. Used by leading
organizations around the world, entropy
software will help you gain and maintain
ISO 9001 certification. With proven
tangible business benefits, this software
will help you demonstrate ROI,
to find our more visit:
www.bsi-global.com/entropy
Quality BenchMark
You may want to customize your
assessment to your specific business
objectives. Thats why we have
introduced a premium assessment
option called Quality Bench Mark. It
allows you to measure where you are
now and where you want to be in the
future by evaluating and scoring your
organizations performance. For more
details, contact your local office or visit:
www.bsi-global.com/benchmark

Contact us for all the latest

information on quality management
including the latest developments on
ISO 9001 at www.bsi-global.com

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Utilities company, UK

BSI Management Systems ISO 9001 Quality Management

BSI Management Systems ISO 9001 Quality Management

BSI/UK/XX/MS/0807/E

BSI Management Systems

389 Chiswick High Road
London W4 4AL
United Kingdom
www.bsi-global.com

The BSI certification mark can be used on your stationery, literature

and vehicles when you have successfully achieved certification.

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