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Heath

Richardson

5705 Flowers Ridge


Powder Springs GA,
30127

Cell: (770) 557-2877


heathrichjob@yahoo.com

DependableHonestGoal-driven.

Seeking an Opportunity Where My Professional Skills and Experience Can Be Advantageous To My Employer

Enthusiastic, goal oriented professional with proven record of accomplishment for success in Management and
Customer Support. Skilled in strong leadership, problem solving and responsive to needs of clients, teammates and
leadership team. Recognized for improving productivity, problem solving and maximizing bottom-line results.
Exceptional communication and motivational skills while providing continued support in critical areas.

Professional Strengths
Exceptional
Customer
Service
Training /

Consulting
Work Flow

Optimizatio
n

Self
Starter

Business
Professional

Time
Managem
ent
Strong
Work
Ethic

Interpersonal
Skills
Account
Management

Relevant Experience
Account Development Specialist: Characterized as a top producer and intuitive team leader with an
uncanny
ability to inspire staff to complete the task at hand within a designated time line. Repeated success sharing valuable
information to diverse cultures, populations and clients at all levels. Highly skilled listener and communicator; able to
assess clients needs to convey necessary solutions with clarity.
Extraordinary Personal Characteristics: Enthusiastic and upbeat with strong communication and
motivational skills. A trusted, positive, and dependable team player with any task at hand. Clearly
articulate, personable and professional with well-defined presentation skills. Strong ability to coordinate
and complete projects on schedule; end resulting saving time and money.
Account Management / Business Development: Top performer and valuable contributor to sales force. A
commitment to consistently. Adapt to fast pace environments and changing priorities. Proactive and results
oriented with experience in all aspects of sales, office management, and operations. Poised, resourceful,
and adaptable to any sales or office environment. Successfully handle multiple tasks and priorities

CAREER PROGRESSION
WASTE MANAGEMENT-MARIETTA, GA
INSIDE COMMERCIAL SALES SPECIALIST

2015-PRESENT

Exceeding 200% of YTD permanent sales goal with $9K in sales, and 150% to temporary sales goal
with $32K in sales by capitalizing on leads and closing sales using superior sales skills, knowledge of
waste management products and services.
Cross-Sell new products and services to existing customers by probing customers to identify needs,
building a comprehensive offer and educating customers on the value of Waste Management solutions

Collaborate with operations, dispatch, as well as customer set up teams to facilitate completion of
customers account set up, as well as delivery of customers products and services.
Conduct Peer coaching sessions to increase team productivity, sales goal achievement, and positive
moral.
Assist new hire screening and training to ensure a clear expectation of job functions and tasks, while
exemplifying a high standard for our Waste Management team.

APEX SYSTEMS INC. CONTRACTED WITH FIRST ADVANTAGE-DUNWOODY, GA


ACCOUNT MANAGER

2015

Collaborate with business unit partners/teams to facilitate ensuring the customers needs are exceeded
while managing the customers with clear communication and needs analysis.
Gathered information on the customer needs, position and demonstrated 1st Advantage products as
solutions to business issues, managed customer objections, and negotiated pricing contracts and closed the
sale.
Clearly demonstrated understanding of first Advantage pricing, administrative procedures, and
organization to effectively answer clients questions or implement solutions in a timely fashion.
HOME DEPOT (HRSC) ATLANTA, GA
Human Resources Associate
2013 - 2015
Processed transactions such as leave of absence requests, payroll adjustments, department and
job title changes, direct deposit enrollments/changes, promotions/demotions, employee
onboarding and terminations.
Ranked top 5 out of 150 associates in the department for quality, efficiency, customer service as
well as productivity.
AT&T-ATLANTA, GA
Retail Sales Consultant

2012-2013

Sold products and services offered by the company while consistently achieving 150%-200%
quota attainment.
Processed all administrative aspects of the sale including: customer contracts and warranties,
pulling products from inventory, accepting customer payments and filing the completed orders.
Retained strong knowledge of all company products, accessories, pricing plans, promotions, and
service features.
Maintained knowledge of competitive offers and provided critical market feedback to the Store
Manager regarding local competition and product/service needs.
VERIZON WIRELES-WEST SPRINGFIELD, MA
Senior Sales Support Manager

2008-2011

Consistently achieving 150%-200% quota attainment in sales, service, and various key
performance indicators on a monthly basis.
Managed all Bronze level account needs such as supply inventory sales, order fulfillment, and
upgrades, while delegating the order distribution amongst the tier 1 associates.
Increased productivity as well as moral with team building events such as pep rallies, team
outings, and team appreciation days.
Demonstrated great team and leadership, while assisting less experienced associates in the
efficient handling of the clients needs.

E D U C AT I O N
Science and Technology High School
Springfield Technical Community College

Springfield, MA
Springfield, MA

1996-2000
2001-2003

VOLUNT EER
Westgate Church / Powder Springs, GA- Youth Leader

2013- Present