Accommodation operation management II

Unit i
Hotel linen Types of linen bed linen and bath linen and their size table linen and
their size linen room activities of linen room location equipment and layout of
a linen room purchase of linen linen hire linen quantity and quality Issuing of
linen of floors and departments procedures and records Dispatch and delivery
from laundry procedures and records stock taking procedures and records
duties and responsibilities of linen room staf
Unit II
Laundry duties and responsibilities of laundry staf ( Manager, Shift in charge, Dry
cleaning supervisor, spotter cum presser, Laundry clerk, Valet runner, Attendants)
Flow process of industrial laundry (Collection, Arrival, sorting, weighing, loading,
washing, rinsing, starching, Hydro-extraction, unloading, tumbling, finishing, steam
press, folding, airing & storing , transfer and use Role of laundry agents
Classification of laundry agents dry cleaning Guest laundry Service ofered
Collection and delivering laundry advantages and disadvantages of of premises
and on premises laundry.
Unit III
Stain removal Definition Importance of immediate action Classification of stains
Stain removal methods (physical absorption, friction, heat, chemical detergents,
solvents, chemical and bleaches ) guidelines for removing stains safety
consideration when using and storing stain removal chemicals.
Unit IV
Pest control definition of pests and control areas of infection prevention and
control of pests responsibilities of house keeping in pest control stock taking
purpose item stocked in house keeping department assests fixed and inventory
in the hotel formats used.
Unit V
Flower arrangement purpose of flower arrangement placement and level of
placement with relevant examples Equipment and materials used styles of
flower arrangements ( Western, Japanese and freestyle) principles of flower
arrangement ( design, scale, balance, focal point, rhythm, texture, repetition, unity
and harmony)