CURRICULUM VITAE

Contact: +91-9409116973
Rajesh C Vishwakarma

E- MAIL: vishwakarma.raj@outlook.com

Career Objective
To continuously improve my efficiencies and knowledge specifically in Computer Hardware,
Networking and Troubleshooting of Computers & Servers to remain Competitive for challenges
aheadTo secure a promising position in the Software Company that offers challenging and
quality work and good opportunities for growth in the information management.
Professional Abridgement
System Administrator with 6 years experience in the field of Windows Server &
Network Administrator and Remote Desktop support.
Possess experience in system administrator, Desktop Support, Remote Support,
Hardware and Software implementation and support.
Extensively worked on windows family of OS - windows 2003/2008/2012/MAC
OS/windows7/XP domain, and also dedicated experience in various technical platforms
such as servers, desktop support, networking in LAN, WAN, Printer, Scanner.
Technical Skills
MONITOR USERS AND NETWORK FROM UTM CYBEROAM AND NETASQ FIREWALL
Monitor Users activity with Cyberoam iView and Netasq Monitoring Software
Adobe Connect & People Link Video Conferencing, Adobe Admin Panel, Meeting
Management, Users and Groups management Resolve Audio/Video Issue & Software
related Problem Remotely.
Troubleshooting the problems related with Desktop, Server and LAN, Peripherals &
Assembling of PCs,
Configuration, Troubleshooting, Backup, Restore Outlook Express & Microsoft Outlook
2003-13.
Managing and Troubleshooting a LAN Network, Configuring TCP/IP settings,
Implementing Remote Connectivity.
Installation, Configuration & updating of Antivirus.
Operating System (O/S) Installation & troubleshooting. (Windows 98, 2k, 2003, XP,
Vista, Windows -7, Windows-8, Server-2003, Server-2008-12).
Sorting the problem of user by taking Team viewer, AMMYY-Admin, VNC, Log-Mein, and
Net-meeting Remote Desktop.
Maintenance of LAN, Configuration including creation of domains, user groups, access
privileges.
Configuration & Troubleshooting Routing Protocol: OSPF, EIGRP, RIP, BGP.
Installation and Troubleshooting Local and Network Printer.
Troubleshooting & Installation all kind of Application / Devices drivers
Knowledge of Server 2003-12 (Installation, Create Domain, Manage User Group)
Create User, Reset User Password on Server, Joining User in Domain,
NAS Device Configuration For Deferent-Deferent Department (2TB Storage Sharing in
Network) - Creation User on NAS Device and Allocate Space on Network User.
Responsible for maintenance of Hardware, Software in Domain Network
Knowledge of MS Office: 2003, 2007, 2010, 2013 (Word, Excel and Power point).
Preparing Daily, Weekly, Monthly, and MIS Reports in Excel format.

Projects
Project Name: Manage Adobe Admin Panel
Duration: Dec 2013 to June 2014
Role: Responsible for all online Meeting room creation, Manage User and Groups in
Adobe Connect Admin Panel
Project -2
Project Name: Create People Link (Audio and Video) Server
Duration: Aug 2013
Role: System Administrator (Install People Link A/V Software on Server and configure
Server for People link)
Work Experience (6 Years)
Company: Pulse Solutions Pvt Ltd
Position Held: System Administrator
Job Profile: Working on Cyberoam firewall
Working on Cyberoam- Checking System logs, Web Filter logs, Applications Filter logs,
Anti-Virus logs, firewall logs.
Monitoring and manage internal and external networks
Installation backup and restore SQL server and Database.
Outlook configuration and management.
Monitor all ISP network connectivity from Cyberoam.
Support all desktop and laptop hardware and software related problem
Provided technical support for hardware/software configurations and applications L1, L2
support
Working in Zendesk ticket Logging platform for checking users issues tickets.
Performing troubleshooting on assigned ticket and resolve the problem within SLA.
Provide remote support to different locations
Provide Software, Hardware and Network Support, as well as Operating System loads
and organizational.
Configuring Microsoft outlook for user and troubleshooting Mail Problem.
Troubleshooting VPN connection related issue.
Following up with Internet Service Provider regarding any bandwidth issue.
Installation Checking System logs, Web Filter logs, Applications Filter logs, Anti-Virus
logs, firewall logs.
SQL server and connected with Database. SQL database backup and restore
Working on Server User & Group policy in Active Directory
Creating reports and logs related to the day activities.
Vendor management
Duration: Aug 2014 to Till
Work Experience :- 2
Company: MT Educare Pvt Ltd Mulund (W) Mumbai
Position Held: Desktop and Network Engineer
Job Profile: Adobe Connect & People Link Video Conferencing, (Adobe Admin Panel,
Meeting Management, Users and Groups management) Network and Remote Support
Engineer.
Duration: Dec 2011 to June 2014

Work Experience :- 3
Company: MSH PVT Ltd Mumbai
Position Held: Desktop Support Engineer
Job Profile: Responsible for manage around 50 Branches across Mumbai via Remote
Support and offline support (Troubleshooting all kind of Software, Outlook & System
Related Problems)
Duration: Jan 2011 to Dec 2011
Work Experience :- 4
Company: NETWORKERS HOME PVT LTD Delhi
Position Held: Desktop and Network Trainee Engineer
Job Profile: Network Trainee (R &S) and System Support Engineer.
Duration: April 2009 to Dec 2010
Strength
Quick Learner, Confident, Self-Dependent, Hardworking, & Fully Dedicated for Work.
Academic Qualification
Completed Bachelor of Art From Deen Dayal Upadhyay Gorakhpur University Gorakhpur
Technical Qualification
ADCHN (Advanced Diploma in Computer Hardware and Networking)
MCP (Microsoft Certified Professional) (ID#6851425) From :- New Delhi
CCNA (Cisco Certified Network Associate)
Training done From :- New Delhi
CCNP (Cisco Certified Network Professional) (R&S)
Training done From :- New Delhi
Declaration
I hereby declare that the above-mentioned information is correct up to my knowledge and I
bear the responsibility for the correctness of the above-mentioned particulars.
Personal Information
Date of Birth
PAN Card
Address

Date: _______________

:
:
:

04th Dec, 1987

AIQPV2741K
Tadwadi Surat Gujarat

Rajesh C Vishwakarma