2700 Lower Rhinehart Road

Mary E. Perez

Dandridge, TN 37725

meperez201058@gmail.com
(865) 2427107

OBJECTIVE
To use my customer relations and advertising/public relations communications experience
coupled with my advertising and graphic design training to develop and sustain a market
base and enhance business opportunities, as well as business relationships, for my employer.

EDUCATION

CERTIFICATIONS
& SPECIALIZED SKILLS

East Tennessee State University

(20132015)
Bachelor of Arts, Mass Communication
Advertising and Public Relations
- With a minor in Sociology
Graduation May 9, 2015

Walters State Community College

(20122013)
Associates Degree, Mass
Communications
Graduation May, 2013

Carson Newman University (20102012)

Entire Microsoft Office Suite

(Mac/PC)
Entire Adobe Program Suite, CS6 and
Creative Cloud (Mac/PC)
HTML
Social media distribution, upkeep,
marketing, and design
CopyCopy/Design Briefs, Print
Campaigns, Press Releases, Copy
heavy ads
Design/Creation print based ads,
brochures, flyers, signage and
promotional items
Presentation experience
Management experience
Excellent communication and
organizational abilities
Verbal and written communication and
negotiation skills
Resilience, adaptability, and tenacity

EXPERIENCE
HGR Construction, INC. (Charlotte, NC) Project Expeditor
June 2015 Present
Supervisor: David Bacon
(980) 4982299
Responsible for expediting and facilitating the flow of materials to and
from the various departments of a construction job playing a liaison
role of sorts in leading communication between our home offices,
construction crew, suppliers, subcontractors, the project owner, and the
architect.
Coordinating, creating, and executing the NC office social and
networking events.
Maintaining healthy, professional relationships with materials
providers and subcontractors.
Building and sustaining new professional relationships with
future/potential subcontractors, developers, and architects.
Responsible for communication with vendors and subcontractors
directly to make sure accurate and on time delivery of goods to
appropriate locations.
Office management/organization.
Ensure that the correct materials arrive at the site at the right time.
Inspects goods upon delivery to ensure the level of quality and
quantity, and to ensure adherence to all specifications.
Responsible for writing and sending out contracts to appointed
subcontractors, also responsible for followup and handling any
problems with the contracts.
Accountable for handling and solving any problems and issues with the
job, such as the operation going over budget, the contractor needing
more materials than planned, or the job not following schedule. I make
sure to always have a contingency plan available for any issues that
may come up over the course of a job.
Ensuring each crew arrives to the jobsite on time and completes their
work efficiently, on time, and within budget.
My duties also include coordinating, planning, and holding meetings
between HGR Construction & other parties, such as subcontractors,
owners, architects, etc.

Exotic Pet Center (Sevierville, TN) Sales Associate

May 2003 Present
Supervisor: Ellen Perez
(865) 7741007
Responsible for helping build a sustainable customer base by
marketing services and products directly to customers.
Assist with development, management, and implementation of web
and social media marketing, sales programs, and franchise marketing
to regional sales base.
Resolve customer complaints by investigating problems developing
solutions preparing reports making recommendations to owners.
Design sales and marketing material for paper and electronic
distribution.
Deal with vendor and supply distribution chains during shipping and
receiving processes.
Manage daily customer financial transactions and cash operations.
Maintain a strong, extensive knowledge of entire inventory of exotic
animals, products and supplies, animal diets, animal health needs, and
care procedures in order to educate customers to the best of my
ability during sales.
Meet customer needs while increase profitability and sales volume.
Responsible for training new employees and assisting with store
management duties.
East Tennessee Quality Growth (Knoxville, TN) Intern
February 2015 May 2015
Supervisor: Julie Graham
Julie.Graham@etqualitygrowth.org
Responsible for designing and creating a rack card to be printed and
distributed to the public.
Maintain confidence and strong communication skills when pitching
advertising, brochure, and logo ideas to board of directors.
Learn to receive and grow from constructive criticism.
Design new logo ideas to enhance the organizations brand and
keep the look up to date.
Attend weekly and monthly meetings to pitch ideas, receive feedback
on completed works, and receive new assignments.

The Chop House (Sevierville, TN) Server

May 2014 2015
Supervisor: Richard Wilburn
(865) 7741991
Work as part of integrated team to provide enjoyable customer service
and experience.
Serve as face of the franchise to the guest.
Interact with customers, resolve disputes, promote upsales, and
provide a positive experience while maximizing sales volume.
Attend weekly and monthly team meetings to collaborate with team
members on implementing new or innovative processes.
Maintain an organized approach to customer service and
team interaction while providing guest meal services.
Demonstrate confidence, proficiency, and effective communication
skills while communicating with clients, managers, and team
members.
Logans Roadhouse (Sevierville, TN) Server, Hostess
May 2011 June 2015
Supervisor: Gregory LaRouche
(865) 4283326
Serve as face of the franchise to the guests, promote return
visits, market additional food service catering opportunities.
Interact with customers, resolve disputes, promote upsales, and
provide a positive experience while maximizing sales volume.
Attend weekly and monthly team meetings to collaborate with team
members on implementing new or innovative processes.
Demonstrate confidence, proficiency, and effective communication
skills while communicating with clients, managers, and team
members.
Assign and designate tasks to new staff to optimize guest experiences
Oversee training and on the job training for new employees through
example and informal instruction demonstrate values and service
expectations required of all Logans employees.

VOLUNTEER and RELATED SERVICE EXPERIENCE

East Tennessee State University Advertising Club Vice President
August, 2013 May, 2015
Supervisor: Deborah Jessee
(423) 4391000
Elected Vice President August 2014
Assisted with developing and implementing the You Are ETSU
campaign designed to increase excitement and involvement for
incoming freshmen. Worked with teams to create marketing strategy,
materials, and implementation plan in addition to obtaining school
approval and support for the program.
Worked as part of a team to design, build, and execute the You are
ETSU website.
Responsible for developing programs and events to increase
participation and enrollment in ETSU Advertising Club.
Charlotte SPCA Birkdale Adoption Fair (Charlotte, NC)
August 15, 2015
Supervisor: Nikki P.
nikkip@charlottespca.org

Introduce foster dogs to potential new families.

Ensure the dogs are not overwhelmed or mishandled.
Inform interested families of all care instructions for the dog, as well
as any special needs, grooming requirements, dietary
needs/preferences, etc.
Take notes on how both the dog and the families interacted with each
other, to help ensure that the best home/family is chosen for each pup.

Upward Sports, Youth Sports Coach (Sevierville, TN)

Nov 2006 2014
Supervisor: Eddie McCandless
(865) 3897634
Assist nonprofit organization introduce children to physical hobbies
and sport activities without incurring unnecessary financial burdens.
Coach Cheerleading and Basketball Dedicate 45 hours week
coaching.
Interact and communicate across generations and socioeconomic
groups in social and sports setting with parents and children.
Create a fun, exciting, and educational atmosphere for the children and
families.

Special Olympics Winter Games (Gatlinburg, TN)

Dec 2010 present
Supervisor: Judith Sherk
(865) 7710756
Assist with planning, setup and delivery of the Special Olympics
Winter Games Awards Banquet.
Assist with recruiting volunteers for serving during the banquet.
Work as part of a team to create a fun, exciting, and meaningful event
for Special Olympics participants and their families.
National Multiple Sclerosis Society Greater Carolinas Chapter Great
Gatsby Gala (Charlotte, NC)
August 29, 2015
Supervisor: Alicia Hyatt
(704) 6122705
Raise awareness for the event and the cause
Assist with setup and execution of the annual MS Society gala and
silent auction fundraising event