Canon IR Advance C2025 Trouble Error Codes - 1

1
Canon iR Advance C2025 Trouble Error Codes List page 1 (from 24)
Code
Description
Remedy
Fixing Assembly error, Fixing temperature detection

error 1. Check failure between the DC Controller
PCB (UN09/J12) and the Fixing Assembly
(UN37/J123,UN13/J13) (trapped cable, open circuit,
connector disconnection). -> Replace the part in the
Main Thermistor high
case of trapped cable/open circuit 2. Disconnect the
temperature detection
connector of DC Controller PCB (UN09/J12) and
E001- Main Thermistor 2 detected start the host machine to check the reading value of
the following: service mode > COPIER > DISPLAY
0001 a temperature of 230 deg
C or higher for 0.1 sec or
> ANALOG > FIX-C => When the value is 40 deg C
longer.
or higher 3-1. Replace the DC Controller PCB
(UN09) => When the value is lower than 40 deg C
3-2. Replace the Fixing Assembly NOTE: After
performing the above remedy work, go through the
following to clear the error: COPIER > FUNCTION
> CLEAR > ERR
PCB (UN09/ J12) and the Fixing Assembly (UN37/
J123, UN13/ J13) (trapped cable, open circuit,
Center Thermistor high
connector of DC Controller PCB (UN09/ J12) and
E001- Main Thermistor 1 detected start the host machine to check the reading value of
> ANALOG > FIX-E => When the value is 40 deg C
longer.
> CLEAR > ERR
Edge Thermistor high
E001- Sub Thermistor 1 detected
longer.
start the host machine to check the reading value of
> ANALOG > FIX-E2 => When the value is 40 deg

C or higher 3-1. Replace the DC Controller PCB
> CLEAR > ERR
E001- Sub Thermistor 2 detected start the host machine to check the reading value of
longer.
> CLEAR > ERR
Center Thermistor high

E001- Main Thermistor 1
0005 hardware signal is
continued for 1 sec or
longer.

> ANALOG > FIX-E => When the value is 40 deg C
> CLEAR > ERR

E001- Sub Thermistor 1 hardware
0006 error detection signal is
longer.


> CLEAR > ERR
E001- Sub Thermistor 2 hardware the following: service mode > COPIER > DISPLAY
> ANALOG > FIX-C Check the reading value of the
0007 error detection signal is
following: service mode > COPIER > DISPLAY >
longer.
ANALOG > FIX-E3 => When the value is 40 deg C
> CLEAR > ERR
Displacement detection
The temperature difference
between the Sub
E001Thermistor 1 (TH3) and the
0008
Sub Thermistor 2 (TH4)
> ANALOG > FIX-E2,FIX-E3 => When the value of
remained 45 deg C or
either one is 40 deg C or higher 3-1. Replace the
more for 1 second or more.
DC Controller PCB (UN09) => When the both
values are lower than 40 deg C 3-2. Replace the
Fixing Assembly NOTE: After performing the above
remedy work, go through the following to clear the
error: COPIER > FUNCTION > CLEAR > ERR
E002- Detection of abnormal
1. Check the location for voltage of the Fixing
0006
temperature increase
Fixing Assembly error,
Fixing temperature
detection error
Assembly -> Replace with a correct Fixing

Assembly for the location in the case of
mismatching. 2. Check the location for voltage of
the AC Driver PCB (UN14) -> Replace with a
correct AC Driver PCB (UN14) for the location in
the case of mismatching. 3. Check failure between
the AC Driver PCB (UN14/J103) and the Fixing
Assembly (UN37/J123, UN13/J13). (trapped cable,
open circuit, connector disconnection) -> Replace
the part in the case of trapped cable/open circuit 4.
Replace the AC Driver PCB (UN14) 5. Replace the
Fixing Assembly 6. Replace the DC Controller PCB
(UN09) NOTE: After performing the above remedy
work, go through the following to clear the error:
COPIER > FUNCTION > CLEAR > ERR

Thermistor open circuit
detection
In the period from initial
E003- rotation to printing, Main
case of trapped cable/open circuit 2. Replace the
0001 Thermistor 1 detected a
temperature of 22 deg C or Fixing Assembly 3. Replace the DC Controller PCB
lower for more than 5
seconds.
detection
E003- rotation to printing, Main
temperature of 40 deg C or
seconds.


detection
E003- rotation to printing, Sub
seconds.


detection
E003- rotation to printing, Sub
temperature of 40 deg C or Fixing Assembly 3. Replace the DC Controller PCB
seconds.
Main Thermistor 2 low
temperature detection at
printing
In the period from printing
E003to last rotation, Main
0005
Thermistor 1 detected a
seconds.

Center Thermistor low

printing
In the period from printing
E003to last rotation, Main
0006
Thermistor 2 detected a
second.

Code
Description
Remedy
Edge Thermistor low

printing
E003- In the period from printing to
0007 last rotation, Sub Thermistor 1
detected a temperature of 80
deg C or lower for more than 1
second.
Fixing Assembly error, Fixing temperature

detection error 1. Check failure between the
DC Controller PCB (UN09/ J12) and the
Fixing Assembly (UN37/ J123, UN13/ J13)
(trapped cable, open circuit, connector
disconnection). -> Replace the part in the
case of trapped cable/open circuit 2.
Replace the Fixing Assembly 3. Replace the
DC Controller PCB (UN09) NOTE: After
performing the above remedy work, go
through the following to clear the error:
Edge Thermistor low

printing
E003- In the period from printing to
0008 last rotation, Sub Thermistor 2
detected a temperature of 80
deg C or lower for more than 1
second.
Fixing Assembly error, Fixing temperature

detection error 1. Check failure between the
DC Controller PCB (UN09/ J12) and the
Fixing Assembly (UN37/ J123, UN13/ J13)
disconnection). -> Replace the part in the
Replace the Fixing Assembly 3. Replace the
DC Controller PCB (UN09) NOTE: After
performing the above remedy work, go
through the following to clear the error:
Fixing Relay PCB welding

Electrical trouble with abnormal fixing safety
E004- detection error
circuit relay Replace the AC Driver PCB
0001 Zero cross interruption although
(UN14)
relay is not ON.
Failure in electrical current
detection circuit (abnormal
small current)
E004Failure in electrical current
0005
detection circuit (Less than the
specified range of current
value)
Electrical trouble with abnormal fixing

current detection circuit 1. Check failure
between the AC Driver PCB (UN14/ J122)
and the DC Controller PCB (UN09/ J10).
disconnection) -> Replace the part in the
Replace the AC Driver PCB (UN14) 3.
Replace the DC Controller PCB (UN09)

detection circuit (abnormal
E004large current)
0006
detection circuit (More than the
Electrical trouble with abnormal fixing

current detection circuit 1. Check failure
between the AC Driver PCB (UN14/ J122)
and the DC Controller PCB (UN09/ J10).
specified range of current

value)
Fixing Film Unit engagement /

disengagement error
There is no change in the result
E009- of detection by the Fixing
0000 Pressure Release Sensor even
after five seconds elapsed after
counterclockwise rotation of the
Fixing Motor started.
disconnection) -> Replace the part in the

Replace the AC Driver PCB (UN14) 3.
Possible cause is overload or rotation failure
of the motor due to an electrical trouble 1.
Check if the Fixing Assembly is installed. 2.
Remove and reinstall the Fixing Assembly 3.
Check the gear 4. Replace the Fixing
Assembly 5. Check the harness/connector
between the DC Controller PCB (UN09/
J210) and the Fixing Motor (M17). 6. Check
the harness/connector between the DC
Controller PCB (UN09/ J12) and the Fixing
Pressure Release Sensor (PS24) 6. Check
conduction of FU1153 in the AC Driver PCB
(UN14) => Replace the AC Driver PCB
(UN14) in the case of disconnection. 7.
Replace the Fixing Motor (M17) 8. Replace
the DC Controller PCB (UN09)

Check the Main Drive Unit (turn the unit by
hand to see if it rotates) Replace the Main
Drive Unit when the unit failed to rotate
When the unit rotates 2. Check failure of the
harness between the ITB Motor (M02/
ITB Motor startup error
J6027) and the DC Controller PCB (UN09/
E010- Within a specified period of
J210W) (trapped cable, open circuit,
0001 time from the startup, the speed
connector disconnection) 3. Check
fails to be OK.
conduction of the fuse (FU4) in the DC
Controller PCB (UN09) When the fuse is not
blown out 4-1. Replace the ITB Motor (M02)
5-1. Replace the DC Controller PCB (UN09)
6-1. Replace the Main Drive Unit When the
fuse is blown out 4-2. Replace the DC
Controller PCB (UN09)
E010ITB Motor speed error

0002


ITB Motor lock detection

0003 time from the startup, signal is
not received.


CL Drum Motor speed error
harness between the Motor (M04/ J6025)
and the DC Controller PCB (UN09/ J210W)
0001 time from the startup, the speed (trapped cable, open circuit, connector
fails to be OK.
disconnection) 3. Check conduction of the
fuse (FU7) in the DC Controller PCB (UN09)
When the fuse is not blown out 4-1. Replace
the Drum Motor (M04) 5-1. Replace the DC
Controller PCB (UN09) When the fuse is
blown out 4-2. Replace the DC Controller
PCB (UN09)
E012CL Drum Motor speed error
0002


harness between the Motor (M04/ J6025)
PCB (UN09)
CL Drum Motor lock detection harness between the Motor (M04/ J6025)
0003 time from the startup, the speed (trapped cable, open circuit, connector
fails to be OK.
PCB (UN09)
Fixing Motor startup error
0001 time from the startup, the speed
fails to be OK.
(UN14) =>Replace the AC Driver when the
fuse is blown out 7. Replace the Fixing
Motor (M17) 8. Replace the DC Controller
PCB (UN09)
E014Fixing Motor speed errorond.
0002

10

PCB (UN09)
Fixing Motor lock detection.

0003 time from the startup, signal is
not received.
Code
Description

PCB (UN09)
Remedy
ATR Sensor (Y) error or

toner supply error
Error in detected TD ratio.
E020- The average of ATR
0020 reference value is the
specified value or lower at
the time of ATR Sensor (Y)
initialization.
1. Check if the Drum Unit (Y) is installed. 2. Check

the Drum Unit Relay PCB (Y) (UN26) 3. Check the
Drum Unit Memory PCB (Y) (UN30) 4. Check the
harness/connector between the DC Controller PCB
(UN09/ J25) and the Drum Unit Relay PCB (Y)
(UN26). 5. Replace the Drum Unit (Y). 6. Replace

toner supply error
specified value or higher at
the time of ATR Sensor (Y)
initialization.

11

toner supply error
E020Unable to adjust the control harness/connector between the DC Controller PCB
0040
voltage at the time of ATR (UN09/ J25) and the Drum Unit Relay PCB (Y)
Sensor (Y) initialization.
toner supply error
E020Unable to adjust the control
0041
voltage at the time of ATR
Sensor (Y) initialization.

ATR patch failed to be

created correctly or Patch
E020Sensor error
0050
High density for the target
at patch detection
1. Clean the scanners window. 2. Use your hand to

check if the shutter of the Registration Patch
Sensor Unit can be open. 3. Check if the window of
the Patch Sensor (UN43/ UN44) is soiled. 4. Check
scar on the ITB. 5. Check movement of the
Registration Shutter Solenoid (SL02). COPIER >
FUNCTION > PART-CHK > SL to move SL02 6.
Check the harness/connector between the DC
Controller PCB (UN09/J12) and the Patch Sensors
(UN43/J4007, UN44, J4006). 7.Replace the Drum
Unit (Y) 8.Replace the Registration Patch Sensor
Unit 9 Replace the ITB Unit. 10. Check conduction
of the fuses (FU5, FU8) in the DC Controller PCB
(UN09). 11. Replace the Primary Transfer High
Voltage PCB (UN04) 12. Replace the Developing
High Voltage PCB (UN07) 13. Replace the Primary
Charging High Voltage PCB (UN06) 14. Replace
the Auxiliary High Voltage PCB (UN08) 15. Replace
the Replace the DC Controller PCB (UN09)

E020Sensor error
0060
at patch detection
1. Check the patch shape. 2. Clean the high voltage

contact point with dry wiping or air blower. 3. Check
the harness/connector between the DC Controller
(UN09) and the High Voltage PCB. Between the
DC Controller PCB (UN09/ J21) and the Primary
Charging High Voltage PCB (UN06/ J441, J442)
Between the DC Controller PCB (UN09/ J21, J22)
and the Developing High Voltage PCB (UN07/
J451, J452) Between the DC Controller PCB
(UN09/ J19) and the Auxiliary High Voltage PCB
(UN08/J461, J462) Between the DC Controller PCB
(J205) and the Primary Transfer High Voltage PCB
12
(UN04/J1001) 4. Replace the Drum Unit (Y) 5.

Replace the Registration Patch Sensor Unit 6.
Replace the ITB Unit. 7. Check conduction of the
fuses (FU5, FU8) in the DC Controller PCB (UN09).
8. Replace the Primary Transfer High Voltage PCB
(UN04) 9. Replace the Developing High Voltage
PCB (UN07) 10. Replace the Primary Charging
High Voltage PCB (UN06) 11. Replace the Auxiliary
High Voltage PCB (UN08) 12. Replace the DC
Patch Sensor error
The Patch Sensor could
E020not read a patch properly.
0070
(Patch error due to
software or the ITB Unit)
1.Turn OFF and then ON the power. 2.Replace the

ITB Unit.

toner supply error
0090 Sensor (Y) detection value
is the specified value or
lower.


toner supply error
0091 Sensor (Y) detection value
higher.


toner supply error
T/D ratio detected by the
E020ATR Sensor (Y) (UN39) is
00B0
equal to or higher than the
specified value (high
density)


toner supply error
Error in detected delta T/D
E020- ratio T/D ratio detected by
00B1 the ATR Sensor (Y)
(UN39) is equal to or lower
than the specified value
(light density)
Possible cause: overload with the motor or motor

failure 1. Check conduction with FU2 on the DC
Controller PCB (UN09) 2. Check the
(UN09/ J23) and PS06. 3. Replace the DC
Controller PCB (UN09) 4. Check the Hopper Unit
(Y) 5. Replace the Hopper Unit (Y).
13
ATR Sensor (M) error or

toner supply error
the time of ATR Sensor (M)
initialization.
1. Check if the Drum Unit (M) is installed. 2. Check

the Drum Unit Relay PCB (M) (UN27). 3. Check the
Drum Unit Memory PCB (M) (UN31). 4. Check the
(UN09/ J25) and the Drum Unit Relay PCB (M)
(UN27). 5. Replace the Drum Unit (M). 6. Replace

toner supply error
the time of ATR Sensor (M)
initialization.


toner supply error
0140
voltage at the time of ATR (UN09/ J25) and the Drum Unit Relay PCB (M)
Sensor (M) initialization
toner supply error
0141
voltage at the time of ATR (UN09/ J25) and the Drum Unit Relay PCB (M)
Sensor (M) initialization.
Code
Description

E020Sensor error
0150
at patch detection
Remedy
1. Clean the scanners window. 2. Use your hand
to check if the shutter of the Registration Patch
14
Unit (M) 8.Replace the Registration Patch Sensor

the Auxiliary High Voltage PCB (UN08) 15.
Replace the Replace the DC Controller PCB
(UN09)

E020Sensor error
0160
at patch detection
1. Check the patch shape. 2. Clean the high

voltage contact point with dry wiping or air blower.
3. Check the harness/connector between the DC
Controller (UN09) and the High Voltage PCB.
Between the DC Controller PCB (UN09/ J21) and
the Primary Charging High Voltage PCB (UN06/
(UN09/ J21, J22) and the Developing High Voltage
PCB (UN07/ J451, J452) Between the DC
Controller PCB (UN09/ J19) and the Auxiliary High
Voltage PCB (UN08/J461, J462) Between the DC
Controller PCB (J205) and the Primary Transfer
High Voltage PCB (UN04/J1001) 4. Replace the
Drum Unit (M) 5. Replace the Registration Patch
Sensor Unit 6. Replace the ITB Unit. 7. Check
conduction of the fuses (FU5, FU8) in the DC
Controller PCB (UN09). 8. Replace the Primary
Transfer High Voltage PCB (UN04) 9. Replace the
Developing High Voltage PCB (UN07) 10. Replace
the Primary Charging High Voltage PCB (UN06)
11. Replace the Auxiliary High Voltage PCB
(UN08) 12. Replace the DC Controller PCB (UN09)
Patch Sensor error

The Patch Sensor could not
1.Turn OFF and then ON the power. 2.Replace the
E020read a patch properly.
ITB Unit.
0170
(Patch error due to
software or the ITB Unit)
toner supply error
0190 Sensor (M) detection value
lower.

15

toner supply error
0191 Sensor (M) detection value
higher.


toner supply error
The T/D ratio detected by
E020the ATR Sensor (M)
01B0
(UN40) is equal to or higher
(high density)


toner supply error
E020- ratio The T/D ratio detected
01B1 by the ATR Sensor (M)
(light density)
Overload of the motor or motor failure 1. Check

conduction with FU2 on the DC Controller PCB
(UN09) 2. Check the harness/connector between
the DC Controller PCB (UN09/J24) and PS07. 3.
Replace the DC Controller PCB (UN09) 4. Check
the Hopper Unit (M) 5. Replace the Hopper Unit
(M).
ATR Sensor (C) error or

toner supply error
the time of ATR Sensor (C)
initialization.
1. Check if the Drum Unit (C) is installed. 2. Check

the Drum Unit Relay PCB (C) (UN28) 3. Check the
Drum Unit Memory PCB (C) (UN32) 4. Check the
(UN09/ J25) and the Drum Unit Relay PCB (C)
(UN28). 5. Replace the Drum Unit (C). 6. Replace

toner supply error
the time of ATR Sensor (C)
initialization.


toner supply error
0240
Sensor (C) initialization.

16

toner supply error
0241
voltage at the time of ATR (UN09/ J25) and the Drum Unit Relay PCB (C)
Sensor (C) initialization.

E020Sensor error
0250
at patch detection

Unit (C) 8.Replace the Registration Patch Sensor
the Auxiliary High Voltage PCB (UN08) 15.
Replace the Replace the DC Controller PCB
(UN09)

E020Sensor error
0260
at patch detection

voltage contact point with dry wiping or air blower.
Controller (UN09) and the High Voltage PCB.
Between the DC Controller PCB (UN09/ J21) and
the Primary Charging High Voltage PCB (UN06/
(UN09/ J21, J22) and the Developing High Voltage
Controller PCB (UN09/ J19) and the Auxiliary High
Voltage PCB (UN08/J461, J462) Between the DC
Controller PCB (J205) and the Primary Transfer
High Voltage PCB (UN04/J1001) 4. Replace the
Drum Unit (C) 5. Replace the Registration Patch
17

Developing High Voltage PCB (UN07) 10. Replace
the Primary Charging High Voltage PCB (UN06)
11. Replace the Auxiliary High Voltage PCB
(UN08) 12. Replace the DC Controller PCB (UN09)
toner supply error
0290 Sensor (C) detection value
lower.


toner supply error
0291 Sensor (C) detection value
higher.

Code
Description
Remedy
ATR Sensor (C) error or toner

supply error
E020- The T/D ratio detected by the
02B0 ATR Sensor (C) (UN41) is
specified value (high density)
1. Check if the Drum Unit (C) is installed. 2.

Check the Drum Unit Relay PCB (C) (UN28) 3.
Check the Drum Unit Memory PCB (C) (UN32) 4.
Controller PCB (UN09/ J25) and the Drum Unit
Relay PCB (C) (UN28). 5. Replace the Drum Unit
(C). 6. Replace the DC Controller PCB (UN09)
ATR Sensor (C) error or toner

supply error
02B1 by the ATR Sensor (C)
than the specified value (light
density)

conduction of FU9 on the DC Controller PCB
(UN09). 2. Check the harness/connector
between the DC Controller PCB (UN09/J24) and
PS08. 3. Replace the DC Controller PCB (UN09)
4. Check the Hopper Unit (C). 5. Replace the
Hopper Unit (C).
ATR Sensor (Bk) error or

toner supply error
E020- Error in detected TD ratio.
0320 The average of ATR
reference value is the
specified value or lower at the
1. Check if the Drum Unit (Bk) is installed. 2.

Check the Drum Unit Relay PCB (Bk) (UN29) 3.
Check the Drum Unit Memory PCB (Bk) (UN33)
Relay PCB (Bk) (UN29). 5. Replace the Drum
18
time of ATR Sensor (Bk)

initialization.
Unit (Bk). 6. Replace the DC Controller PCB

(UN09)

toner supply error
the time of ATR Sensor (Bk)
initialization.

(UN09)

toner supply error
0340
Sensor (Bk) initialization.

(UN09)

toner supply error
0341
Sensor (Bk) initialization.

(UN09)

E020Sensor error
0350
High density for the target at
patch detection

Sensor Unit can be open. 3. Check if the window
of the Patch Sensor (UN43/ UN44) is soiled. 4.
Check scar on the ITB. 5. Check movement of
the Registration Shutter Solenoid (SL02).
COPIER > FUNCTION > PART-CHK > SL to
move SL02 6. Check the harness/connector
the Patch Sensors (UN43/J4007, UN44, J4006).
7.Replace the Drum Unit (Bk) 8.Replace the
Registration Patch Sensor Unit 9 Replace the
ITB Unit. 10. Check conduction of the fuses
(FU5, FU8) in the DC Controller PCB (UN09). 11.
Replace the Primary Transfer High Voltage PCB
High Voltage PCB (UN06) 14. Replace the
19
Auxiliary High Voltage PCB (UN08) 15. Replace


E020Sensor error
0360
High density for the target at
patch detection

voltage contact point with dry wiping or air
blower. 3. Check the harness/connector between
the DC Controller (UN09) and the High Voltage
PCB. Between the DC Controller PCB (UN09/
J21) and the Primary Charging High Voltage
Controller PCB (UN09/ J21, J22) and the
Developing High Voltage PCB (UN07/ J451,
J452) Between the DC Controller PCB (UN09/
J19) and the Auxiliary High Voltage PCB
(UN08/J461, J462) Between the DC Controller
PCB (J205) and the Primary Transfer High
Voltage PCB (UN04/J1001) 4. Replace the Drum
Unit (Bk) 5. Replace the Registration Patch
Transfer High Voltage PCB (UN04) 9. Replace
the Developing High Voltage PCB (UN07) 10.
Replace the Primary Charging High Voltage PCB
(UN06) 11. Replace the Auxiliary High Voltage
PCB (UN08) 12. Replace the DC Controller PCB
(UN09)

toner supply error
E020The average of ATR Sensor
0390
(Bk) detection value is the
specified value or lower.

(UN09)

toner supply error
E020The average of ATR Sensor
0391
(Bk) detection value is the
specified value or higher.

(UN09)
E020- ATR Sensor (Bk) error or

03B0 toner supply error

20
The T/D ratio detected by the

ATR Sensor (Bk) (UN42) is
specified value (high density)

toner supply error
03B1 by the ATR Sensor (Bk)
than the specified value (light
density)

(UN09)
(UN09). 2. Check the harness/connector
PS09 3. Replace the DC Controller PCB (UN09)
4. Check the Hopper Unit (Bk). 5. Replace the
Hopper Unit (Bk).

Abnormal Y color patch
E020- reading value
1050 Dark patch although setting 0 7.Replace the Drum Unit (Y) 8.Replace the
for the patch level
Abnormal Y color patch
E020- reading value
1060 Light patch although setting 7
for patch level
21

Unit (Y) 5. Replace the Registration Patch
(UN09)
Abnormal M color patch
E020- reading value
1150 Dark patch although setting 0 7.Replace the Drum Unit (M) 8.Replace the
for the patch level
Code
Description
Remedy

Abnormal M color patch
reading value
E020- Light patch although setting 7
1160 for patch level (unable to fit in
the target between 550 and
640)
22

Unit (M) 5. Replace the Registration Patch
(UN09)
Abnormal C color patch
E020- reading value
1250 Dark patch although setting 0 7.Replace the Drum Unit (C) 8.Replace the
for the patch level
Abnormal C color patch
reading value
E020- Light patch although setting 7 J21) and the Primary Charging High Voltage
1260 for patch level (unable to fit in PCB (UN06/ J441, J442) Between the DC
the target between 550 and
640)
23

Unit (C) 5. Replace the Registration Patch
(UN09)
Abnormal Bk color patch
E020- reading value
1350 Dark patch although setting 0 7.Replace the Drum Unit (Bk) 8.Replace the
for the patch level
Abnormal Bk color patch
E020- reading value
1360 Light patch although setting 7
for patch level
24

Unit (Bk) 5. Replace the Registration Patch
(UN09)
Possible cause is overload or rotation failure of
the motor due to an electrical trouble 1. Check
the Main Drive Unit (turn the unit by hand to see
if it rotates) Replace the Main Drive Unit when
the unit failed to rotate When the unit rotates 2.
CL Developing Motor startup
Check failure of the harness between the
error
Developing Motor (M03/J6026) and the DC
E021- After 700 msec since the
Controller PCB (UN09/J210W) (trapped cable,
0001 startup, the speed failed to be
open circuit, connector disconnection) 3. Check
OK for 500 consecutive
conduction of the fuse (FU7) in the DC Controller
msec.
PCB (UN09) When the fuse is not blown out 4-1.
Replace the Developing Motor (M03) 5-1.
Replace the DC Controller PCB (UN09). When
the fuse is blown out 4-2. Replace the DC
Controller PCB (UN09).
CL Developing Motor lock

detection
E021Since the startup, the FG
0003
signal failed to be turned ON
for 300msec.
Possible cause is overload or rotation failure of

the motor due to an electrical trouble 1. Check
the Main Drive Unit (turn the unit by hand to see
if it rotates) Replace the Main Drive Unit when
the unit failed to rotate When the unit rotates 2.
Developing Motor (M03/J6026) and the DC
Controller PCB (UN09/J210W) (trapped cable,
open circuit, connector disconnection) 3. Check
PCB (UN09) When the fuse is not blown out 4-1.
Replace the Developing Motor (M03) 5-1.
Replace the DC Controller PCB (UN09). When
the fuse is blown out 4-2. Replace the DC
Controller PCB (UN09).
Developing screw rotation

E021- detection
0020 Error in the difference
between the maximum and
Possible cause: The screw is not rotating due to

failure in the coupling between the main body
and the Developing Assembly, or the value of
ATR Sensor (Y) (UN39) failed to be read due to
25
the minimum of ATR Sensor

(Y) detection value.
an electrical trouble. 1. Remove the Drum Unit

(Y) and check no damage. (Replace the Drum
Unit (Y) if defective) 2. Lift the pressure lever
after the Drum Unit (Y) is pushed all the way in.
3. Check failure of the harness between the
Drum Unit (Y) and the DC Controller PCB
(UN09/J25) (trapped cable, open circuit,
connector disconnection) 4.Check the Drum Unit
Relay PCB (Y) (UN26) (Soil/ deformation/
damage) 5. Check the Drum Unit Memory PCB
(M) (UN30) (Soil/ damage) 6.Replace the Drum
Unit (Y) 7. Replace the DC Controller PCB
(UN09). 8. Replace the Main Drive Unit

detection
E021- Error in the difference
0120 between the maximum and
(M) detection value.

ATR Sensor (M) (UN40) failed to be read due to
(M) and check no damage. (Replace the Drum
Unit (M) if defective) 2. Lift the pressure lever
after the Drum Unit (M) is pushed all the way in.
Drum Unit (M) and the DC Controller PCB
Relay PCB (M) (UN27) (Soil/ deformation/
(M) (UN31) (Soil/ damage) 6.Replace the Drum
Unit (M) 7. Replace the DC Controller PCB

detection
(C) detection value.

ATR Sensor (C)(UN41) failed to be read due to
(C) and check no damage. (Replace the Drum
Unit (C) if defective) 2. Lift the pressure lever
after the Drum Unit (C) is pushed all the way in.
3.Check failure of the harness between the Drum
Unit (C) and the DC Controller PCB (UN09/J25)
disconnection) 4.Check the Drum Unit Relay
PCB (C) (UN28) (Soil/ deformation/ damage)
5.Check the Drum Unit Memory PCB (C) (UN32)
(Soil/ damage) 6.Replace the Drum Unit (C). 7.
26
Replace the DC Controller PCB (UN09). 8.

Replace the Main Drive Unit

detection
(Bk) detection value.

ATR Sensor (Bk) (UN42) failed to be read due to
an electrical trouble 1. Remove the Drum Unit
(Bk) and check no damage. (Replace the Drum
Unit (Bk) if defective) 2. Lift the pressure lever
after the Drum Unit (Bk) is pushed all the way in.
Drum Unit (Bk) and the DC Controller PCB
Relay PCB (Bk) (UN29) (Soil/ deformation/
(Bk) (UN33) (Soil/ damage) 6.Replace the Drum
Error in the Shutter Motor or the Laser Shutter

Sensor 1.COPIER > FUNCTION > PART-CHK >
MTR; move M05 When it works 2-1. Check the
Error in detection of abnormal harness between the DC Controller (UN09/ J11)
opening/closing of the Laser and the Laser Shutter Sensor (PS05) 3-1. Check
Shutter
condition of the Laser Shutter 4-1. Check the
Laser Shutter Sensor (PS05) in the Main Drive 5E022- At the Dustproof Shutter
1. Replace the Main Drive When it does not work
0000 open/close control, the
sensor fails to detect although 2-2. Check the harness between the DC
the specified time has
Controller (UN09/ J31) and the Developing
passed.
Disengagement Motor (M05) 3-2. Check
(UN09) 4-2. Replace the Laser Shutter Motor
(M05) 5-2. Replace the Main Drive
Toner Supply Motor (Y) lock

E025- detection
0000 Failed to detect rotation after
turning ON the motor.
Possible cause: overload with the motor or motor

failure 1. Check conduction with FU2 on the DC
Controller PCB (UN09) 2. Check the
harness/connector between the DC Controller
PCB (UN09/ J23) and PS06. 3. Replace the DC
Controller PCB (UN09) Check the harness
toward the sensor 4. Check the Hopper Unit (Y)
5. Replace the Hopper Unit (Y).
Toner Container Motor (Y)

Overload of the motor or motor failure 1. Check if
E025lock detection
the Toner Bottle (Y) is installed 2. Check the
0010
Error in the current value after harness/connector between the DC Controller
27
turning ON the motor.
PCB (UN09) and the Toner Container Motor (Y)

(M07) 3. Check conduction of FU1 in the DC
Controller PCB (UN09) 4. Replace the DC
Controller PCB (UN09) 5. Replace the Hopper
Unit (Y)
Detection of short-circuit with

Toner Container Motor
(Y)FET
E025Error in element in the DC
1.Replace the DC Controller PCB (UN09)
0020
Controller PCB Error in the
current value after turning
OFF the motor.
Code
Description
Remedy
Detection of short-circuit
with Toner Container
Motor (Y) GND
E025After turning ON the
0030
motor, the current value
is a certain value or
lower.
Short-circuit failure of the Toner Bottle Motor or error

in element in the DC Controller PCB 1. Check the
harness between the DC Controller (UN09/J23) and
the Toner Container Motor (Y) (M07) 2. Replace the
DC Controller PCB (UN09) 3. Replace the Hopper Unit
(Y)
Toner Supply Motor (M)

lock detection
The Rotation Sensor
E025does not detect rotation
0100
although 5 sec has
passed since the motor
was turned ON

conduction with FU2 on the DC Controller PCB
(UN09) 2. Check the harness/connector between the
DC Controller PCB (UN09/J24) and PS07. 3. Replace
the DC Controller PCB (UN09) 4. Check the Hopper
Unit (M). 5. Replace the Hopper Unit (M).

(M) lock detection
E025Error in the current
0110
value after turning ON
the motor.
Overload of the motor or motor failure 1. Check if the

Toner Bottle (M) is installed 2. Check the
(UN09) and the Toner Container Motor (M) (M09) 3.
Check conduction of FU1 in the DC Controller PCB
(UN09) 4. Replace the DC Controller PCB (UN09) 5.
Replace the Hopper Unit (M)
Motor (M)FET
Error in element in the DC Controller PCB 1.Replace
E025Error in element in the
0120
DC Controller PCB Error
in the current value after
turning OFF the motor.
28
Motor (M) GND
0130
lower.

the Toner Container Motor (M) (M09) 2. Replace the
(M)
Toner Supply Motor (C)

lock detection
After turning ON the
E025- motor, the rotation
0200 sensor does not detect
although a specified
period of time has
passed.

conduction of FU9 on the DC Controller PCB (UN09).
Controller PCB (UN09/J24) and PS08. 3. Replace the
DC Controller PCB (UN09) 4. Check the Hopper Unit
(C). 5. Replace the Hopper Unit (C).

(C) lock detection
0210
the motor.

Toner Bottle (C) is installed 2. Check the
(UN09) and the Toner Container Motor (C) (M11) 3.
Replace the Hopper Unit (C)
Motor (C)FET
0220
Motor (C) GND
0230
lower.

the Toner Container Motor (C) (M11) 2. Replace the
(C)
Toner Supply Motor (Bk)

lock detection
The Rotation Sensor
E025does not detect rotation
0300
although 5 sec has
passed since the motor
was turned ON

conduction of FU9 on the DC Controller PCB (UN09).
Controller PCB (UN09/J26) and PS09 3. Replace the
DC Controller PCB (UN09) 4. Check the Hopper Unit
(Bk). 5. Replace the Hopper Unit (Bk).
29

(Bk) lock detection
0310
the motor.

Toner Bottle (Bk) is installed 2. Check the
(UN09) and the B Toner Container Motor (Bk)(M13) 3.
Replace the Hopper Unit (Bk)
Motor (Bk)FET
0320
Motor (Bk) GND
0330
lower

the Toner Container Motor (Bk) (M13) 2. Replace the
(Bk)
ASSIST Counter failed

to work
E032Detection of short-circuit Check the cable (to see if its disconnected)
0001
with the Count Pulse
Signal
Error in Lift Motor or Lifter Sensor 1. While Cassette 1
is removed, turn ON the power and then insert
Cassette 1. When there is operation sound of the
motor 1-1. Check the harness/connector between the
DC Controller (UN09/J13) and the Cassette 1 Lifter
Sensor (PS12) 2-1. Check if the Cassette 1 Lifter
Sensor (PS12) is installed. 3-1. Extend the Sensor
Cassette 1 Lifter error
Flag of the Cassette 1 Lifter Sensor (PS12) by approx.
Unable to detect the lift1.5 mm with Plastic Film, etc. 4-1. Check the condition
E040up completion position
of the gear at the host machine side (to see if there is
0002
within 4.5 sec after liftmissing or swing with the gear) 5-1. Replace the
up was started
Cassette 1 Lifter Sensor (PS12) 6-1. Replace the DC
Controller PCB (UN09) When there is no operation
sound of the motor 1-2. Check the harness/connector
between the DC Controller (UN09/J13) and the
Cassette 1 Lifter Motor (M14) 2-2. Check conduction
of the fuse (FU2) of the DC Controller (UN09) 3-2.
Check the condition of the gear at the host machine
30
side (to see if there is something missing or swing with

the gear) 4-2. Check the Cassette 1 Lifter Motor (M14)
5-2. Replace the DC Controller (UN09)
Code
Description
Remedy
Error in output of charging high voltage, Drum Unit

error or environment control error 1. COPIER >
DISPLAY > ANALOG; check if the TEMP value
and the HUM value are matched with the
environment temperature. When the values are
dramatically mismatched (Lager than 15degrees
Error in detection of
Celsius) 2-1. Check the harness and connector
abnormal Y charging AC
between the DC Controller (UN09/ J206) and the
current value
Environment Sensor (UN45) 3-1. Replace the
E065- During the paper interval
Environment Sensor (UN45) 4-1. Replace the DC
0000 simple discharge current
Controller (UN09) When the values are matched 2control, a current value that
2. Check the state of the charging high voltage
is higher than the target of
contact point 3-2. Replace the Drum Unit (Y) 4-2.
500[uA] is detected
Check the harness and connector between the DC
Controller PCB (UN09/ J21) and the Primary
Charging High Voltage PCB (UN06/ J441, J442) 52. Replace the Primary Charging High Voltage
PCB (UN06) 6-2. Replace the DC Controller PCB
(UN09)
abnormal Y charging AC
current value
contact point 3-2. Replace the Drum Unit (Y) 4-2.
500[uA] is detected
(UN09)
31

abnormal M charging AC
current value
contact point 3-2. Replace the Drum Unit (M) 4-2.
500[uA] is detected
(UN09)
abnormal M charging AC
current value
contact point 3-2. Replace the Drum Unit (M) 4-2.
500[uA] is detected
(UN09)
abnormal C charging AC
current value
E065During the paper interval
0002
simple discharge current
control, a current value that

32
500[uA] is detected

Controller (UN9) When the values are matched 22. Check the state of the charging high voltage
contact point 3-2. Replace the Drum Unit (C) 4-2.
(UN09)

abnormal C charging AC
current value
contact point 3-2. Replace the Drum Unit (C) 4-2.
500[uA] is detected
(UN09)
abnormal Bk charging AC
current value
control, a current value that Environment Sensor (UN45) 3-1. Replace the
is higher than the target of Environment Sensor (UN45) 4-1. Replace the DC
500[uA] is detected
Controller (UN9) When the values are matched 22. Check the state of the charging high voltage
contact point 3-2. Replace the Drum Unit (Bk). 4-2.
33

(UN09)
abnormal Bk charging AC
current value
contact point 3-2. Replace the Drum Unit (Bk). 4-2.
500[uA] is detected
(UN09)
Error in the Primary Transfer High Voltage PCB,
Error in the Primary Transfer Roller (ITB Unit) 1.
Check failure of the harness between the Primary
Transfer High Voltage PCB (UN04/J1001) and the
DC Controller PCB (UN09/J205) (open circuit,
Error in M primary transfer trapped cable, connector disconnection). ->
abnormal detection
Replace the harness if it is faulty 2. Check
E067When trying to apply the
connection failure between the Primary Transfer
0001
specified voltage of 1500 [V] High Voltage PCB (UN04/J31) and the Primary
or higher
Transfer Roller (Check that the connection is free
from open circuit or GND contact) 3. Replace the
Primary Transfer High Voltage PCB (UN04) 4.
Replace the ITB Unit 5. Replace the DC Controller
PCB (UN09). 6. Replace the Primary Transfer
Power Supply Unit
Error in C primary transfer
abnormal detection
0002
specified voltage of 1500 [V]
or higher

Error in the Primary Transfer Roller (ITB Unit) 1.
Check failure of the harness between the Primary
Transfer High Voltage PCB (UN04/J1001) and the
DC Controller PCB (UN09/J205) (open circuit,
trapped cable, connector disconnection). ->
34

High Voltage PCB (UN04/J21) and the Primary
PCB (UN09). 6. Replace the Primary Transfer
Power Supply Unit
Error in the Primary Transfer Roller (ITB Unit)
1.Check failure of the harness between the
Primary Transfer High Voltage PCB (UN04/J1001)
and the DC Controller PCB (UN09/J205) (open
Error in Bk primary transfer circuit, trapped cable, connector disconnection). ->
abnormal detection
0003
specified voltage of 1500 [V] High Voltage PCB (UN04/J11) and the Primary
or higher
PCB (UN09) 6. Replace the Primary Transfer
Power Supply Unit
Abnormal current is
detected at the secondary
E069- transfer
0001 When 5 [uA] or smaller is
transfer
Error in the Secondary Transfer High Voltage

PCB, Error in the Secondary Transfer Roller 1.
Secondary Transfer High Voltage PCB
(UN05/J201) and the DC Controller PCB
(UN09/J10) (open circuit, trapped cable, connector
disconnection). -> Replace the harness if it is faulty
2.Check connection failure between the Secondary
Transfer High Voltage PCB (UN05/T1201) and the
Secondary Transfer Outer Roller (Check that the
connection is free from open circuit or GND
contact) 3. Replace the Secondary Transfer High
Voltage PCB (UN05) 4. Replace the Secondary
Transfer Outer Roller 5. Replace the ITB Unit 6.
Replace the DC Controller PCB (UN09) 7. Replace
the Secondary Transfer Power Supply Unit
Abnormal current is
E069transfer
0002
When 100 [uA] or larger is
Error in the Secondary Transfer High Voltage

PCB, Error in the Secondary Transfer Roller 1.
(UN05/J201) and the DC Controller PCB
35
transfer
(UN09/J10) (open circuit, trapped cable, connector

disconnection). -> Replace the harness if it is faulty
2. Check connection failure between the
(UN05/T1201) and the Secondary Transfer Outer
Roller (Check that the connection is free from open
circuit or GND contact) -> Replace the connection
wire if it is faulty 3. Replace the Secondary
Secondary Transfer Outer Roller 5. Replace the
ITB Unit 6. Replace the DC Controller PCB
(UN09).
Error in the Primary Transfer Disengagement

Solenoid, Error in the Primary Transfer
Disengagement Switch, or the ITB Guide Rail error
1. Replace the ITB Unit 2. Check the
Error in the primary transfer
disengagement control
PCB (UN09/J11) and the Primary Transfer
At the primary transfer
Disengagement Switch (SW01) 3. Check the
E074disengagement control, the
0000
sensor fails to detect
PCB (UN09/J11) and the Primary Transfer
although the specified time
Disengagement Solenoid (SL01) 4. Check
has passed.
(UN09) 5. Replace the ITB Guide Rail 6. Replace
the Main Drive 7. Replace the Fixing Drive 8.
ITB rotation detection error

The sensor fails to detect
E074- although it passes through
FFFF the mark on the ITB for the
specified time (ITB is
detected as not rotating)
The HP mark is at undetectable state, ITB Top

Sensor error, or error in the coupling between the
ITB Unit and the ITB Drive 1. Check if the ITB is
driven. When the ITB is driven 2-1. Check soil of
the HP mark on the ITB Belt 3-1. Check if there is
a scar at the edge of the ITB 4-1. Use your hand to
check if the shutter of the Registration Patch
Sensor Unit can be open 5-1. Check for soil on the
window of the Patch Sensor (UN43/ UN44) 6-1.
Check movement of the Registration Shutter
Solenoid (SL02) COPIER > FUNCTION > PARTCHK > SL to move SL02 7-1. Check the
PCB (UN09/J12) and the Patch Sensor
(UN43/J4007, UN44/ J4006) 8-1.Replace the
Registration Patch Sensor Unit 9-1 Replace the
ITB Unit. 10-1. Replace the DCON When the ITB
is not driven 2-2. Remove and then install the ITB
Unit 3-2 Replace the ITB Unit. 4-2. Replace the
36
Main Drive
Code
Description
Remedy
Scanner Motor movement error or BD signal error

1.COPIER > FUNCTION > PART-CHK > MTR; and move
M01 When the Scanner Motor (M01) moves 2-1. Check
the flexible cable/connector between the DC Controller
BD error
PCB (UN09) and the Laser Scanner Unit 3-1. Replace
E100BD fails to be ready in the Laser Scanner Unit 4-1. Replace the DC Controller
0001
5 sec
PCB (UN09) When the Scanner Motor (M01) does not
move 2-2. Check the harness/connector between the DC
Controller PCB (UN09) and the Laser Scanner Unit 3-2.
Replace the Laser Scanner Unit 4-2. Replace the DC
BD error
E100- Unable to complete in
Polygon Motor error 1. Replace the Laser Scanner Unit
0002 5 sec since the facet
correction was started
BD error
During the drive at
the constant speed,
E100the BD cycle is
0003
mismatched by -/+
0.5% for 500
continuous msec
Scanner Motor movement error or BD signal error

1.COPIER > FUNCTION > PART-CHK > MTR; and move
M01 When the Scanner Motor (M01) moves 2-1. Check
the flexible cable/connector between the DC Controller
PCB (UN09) and the Laser Scanner Unit 3-1. Replace
the Laser Scanner Unit 4-1. Replace the DC Controller
PCB (UN09) When the Scanner Motor (M01) does not
move 2-2. Check the harness/connector between the DC
Controller PCB (UN09) and the Laser Scanner Unit 3-2.
Replace the Laser Scanner Unit 4-2. Replace the DC
Scanner Motor error

E110- Scanner Motor
0001 movement error or
motor control error
Scanner Motor movement error or motor control error

1.Check the harness/connector between the DC
Controller PCB (UN09) and the Laser Scanner Unit
2.Check the flexible cable/connector between the DC
Controller PCB (UN09) and the Laser Scanner Unit 3.
Replace the Laser Scanner Unit 4. Replace the DC
Scanner Motor error

E110- Scanner Motor
0002 movement error or
motor control error
Scanner Motor movement error or motor control error

1.Check the harness/connector between the DC
Controller PCB (UN09) and the Laser Scanner Unit
2.Check the flexible cable/connector between the DC
Controller PCB (UN09) and the Laser Scanner Unit 3.
Replace the Laser Scanner Unit 4. Replace the DC
37

Scanner Motor error
E110- The signal fails to be
0003 1 at laser sequence
enable check
Error in control with the Laser Scanner Unit 1. Replace

the Laser Scanner Unit
The patch by the registration detection is not correctly

created, or registration patch sensor error 1. Clean the
dustproof glass. 2. Check density on the image visually.
When the image density is light 3-1. Clean the high
voltage contact point with dry wiping or air blower. 4-1.
Replace the Drum Unit (If the color showing abnormality
can be identified from the image, replace the Drum Unit
for that color. otherwise, replace from the Drum Unit (Y)
in order) 5-1.Check the harness/connector between the
DC Controller PCB (UN09) and the High Voltage PCB 6Registration detection
1.Replace the High Voltage PCB. Primary Charging High
error
Voltage PCB (UN06), Developing High Voltage PCB
E194- When the number of
(UN07), Auxiliary High Voltage PCB (UN08), Primary
0000 reading patterns fails
Transfer High Voltage PCB (UN04) 7-1 Replace the
to be the specified
DCON When the image density is not light 3-2. Use your
value
hand to check that the shutter of the Registration Patch
window of the Patch Sensor (UN43, UN44) 5-2.Check
scar on the ITB. 6-2. Check movement of the
Registration Shutter Solenoid COPIER > FUNCTION >
PART-CHK > SL to move SL02 7-2.Check the
(UN09/J12) and the Patch Sensor (UN43/J4007, UN44/
J4006) 8-2. Replace the Registration Patch Sensor Unit
9-2 Replace the ITB Unit.
The last registration detection was not properly executed
1. Clear the registration detection data
COPIER>FUNCTION>CLEAR>REG-CLR 2. Clean the
window of the scanner 3. Check density on the image
visually. When the image density is light 4-1. Clean the
Registration detection high voltage contact point with dry wiping or air blower. 5error
1. Replace the Drum Unit (If the color showing
E194When there is an
abnormality can be identified from the image, replace the
0001
image gap of
Drum Unit for that color. otherwise, replace from the
3.25[mm] or larger.
Drum Unit (Y) in order) 6-1. Check the harness/connector
between the DCON and the High Voltage PCB 71.Replace the High Voltage PCB. Primary Charging High
Voltage PCB (UN06), Developing High Voltage PCB
(UN07), Auxiliary High Voltage PCB (UN08), Primary
Transfer High Voltage PCB (UN04) 8-1 Replace the
38
DCON When the image density is not light 4-2.Use your

hand to check that the shutter of the Registration Patch
window of the Patch Sensor (UN43, UN44) 6-2.Check
scar on the ITB. 7-2. Check movement of the
Registration Shutter Solenoid COPIER > FUNCTION >
PART-CHK > SL to move SL02 8-2. Check the
(UN09) and the Patch Sensor (UN43/J4007,
UN44/J4006) 9-2. Replace the Registration Patch Sensor
Unit 10-2 Replace the ITB Unit.
Registration detection
error
There has been no
E194command from CONT
FFFF
although 1 min has
passed since the start
of retry operation
Connection failure between the DC Controller PCB

(UN09) and the CB Controller PCB (UN11), error in the
DC Controller PCB (UN09), or error in the Controller PCB
1.Disconnect and then connect FFC (FFC 07) that is
connected to the DC Controller PCB (UN09) and Main
Controller PCB 2 (UN12) 2. Replace Main Controller PCB
2 (UN12) 3. Replace the DC Controller PCB (UN09)
E2PROM
E196- communication error
0001 I2C communication
error
Error in access to EEPROM mounted on the Laser

Scanner. 1. Disconnect and then connect the connector
and Flat Cable of the Laser Scanner Unit. 2. Replace the
Laser Scanner Unit.
EEPROM communication error in the DCON or the Drum

Unit 1. Check the harness/connector between the DC
E2PROM data
Controller PCB (UN09/J25) and the Drum Unit Relay
retrieval timeout
PCB (UN26/4011, UN27/J4014, UN28/J4017,
Within 10 sec since
UN29/J4020) 2. Check the contact surface on the Drum
E196the power was turned
Unit Relay PCB and the Drum Unit Memory PCB (soil,
0002
ON, the E2PROM
damage, contact pressure) Y:UN26/UN30 M:UN27/UN31
data cannot be
C:UN28/UN32 Bk UN29/UN33 3. From Y Drum Unit,
developed to RAM
install each Drum Unit accordingly at a time to identify
error ROM 4. Replace the DC Controller PCB (UN09)
E2PROM bus
possession error
E196- The operation of the
0003 Drum Unit Memory
PCB is faulty and
cannot be recovered
EEPROM communication error of the Drum Unit 1.Check

the harness/connector between the DC Controller PCB
(UN09/J25) and the Drum Unit Relay PCB (UN26/4011,
UN27/ J4014, UN28/J4017, UN29/J4020) 2.Check the
contact surface on the Drum Unit Relay PCB and the
Drum Unit Memory PCB (soil, damage, contact pressure)
Y:UN26/UN30 M:UN27/UN31 C:UN28/UN32 Bk
UN29/UN33 3. From Y Drum Unit, install each Drum Unit
accordingly at a time to identify error ROM 4. Replace the
DC Controller PCB (UN09)
E196- E2PROM
1B00 communication error
Turn OFF and then ON the main power
39
Command error
E2PROM
E196communication error
1B01
Command error
E2PROM
E196communication error
1B02
Command error
40
Code
Description
Remedy
E2PROM communication
E196error
1B03
Command error
E196error
1B04
Command error
E196error
1BFF
Command error
High Voltage contact point error or DC Controller
PCB error When this symptom occurs regularly 11. Replace the DC Controller PCB (UN09) When
E197HOB communication error this symptom occurs incidentally 1-2. Check the
0000
high voltage contact point and clean the Primary
Transfer Roller Shaft Support 2-2. Replace the
High Voltage contact point error or DC Controller
PCB error When this symptom occurs regularly 11. Replace the DC Controller PCB (UN09) When
E197HOB communication error this symptom occurs incidentally 1-2. Check the
0050
high voltage contact point and clean the Primary
Transfer Roller Shaft Support 2-2. Replace the
There is an error in the
detection of the Scanner
Unit home position.
E202The attempt to detect the
0001
home position fails when
the Scanner Unit is
moved forward.
1.Disconnect and then connect the flexible

cable(Relay PCB(PCB1)-Main Controller2
PCB(UN12)64Pin). 2.Replace the flexible cable.
3.Replace the Scanner Unit HP sensor(SR1).
4.Replace the Scanner Motor(M1). 5.Replace the
Relay PCB(PCB1). 6.Replace the Main
Controller2 PCB(UN12)
There is an error in the

detection of the Scanner
Unit home position.
E202The attempt to detect the
0002
home position fails when
the Scanner Unit is
moved back.

PCB(UN12)64Pin). 2.Replace the flexible cable.
3.Replace the Scanner Unit HP sensor(SR1).
4.Replace the Scanner Motor(M1). 5.Replace the
Controller2 PCB(UN12)
The light intensity of the

E225- Scanner Unit is faulty.
0001 The light intensity of the
Scanner Unit during
1.Disconnect and then connect the flexible cable.

2.Replace the flexible cable. 3.Replace the
Scanner Unit. 4.Replace the Relay PCB(PCB1).
5.Replace the Main Controller2 PCB(UN12).
41
shading is under the

specified level.
The reader unit power
E227- supply (24V) is faulty.
0001 At time of power-on, the
24V port is off.
1.Disconnect and then connect the power supply

harness connector. 2.Replace the Power Supply
PCB(UN1).

0002 At the start of a job, the
24V port is off.

PCB(UN1).
E227- At the end of a job, the

0003 24V port is off.

PCB(UN1).

0004 When a load is being
PCB(UN1).
driven, the 24V port is off.
Communication data error
Connection error between
E240- the DC Controller PCB
0000 and Main Controller PCB
2, or error in Main
Controller PCB 2.
1. Disconnect and then connect the FFC (FFC07)

that is connected to the DC Controller PCB
(UN09) and Main Controller PCB 2 (UN12) 2.
Replace Main Controller PCB 2 (UN12) 3.

Communication data error that is connected to the DC Controller PCB
E24060 sec while waiting for a (UN09) and Main Controller PCB 2 (UN12) 2.
0001
pickup request
Replace Main Controller PCB 2 (UN12) 3.
Communication data error that is connected to the DC Controller PCB
E24060 sec while waiting for
(UN09) and Main Controller PCB 2 (UN12) 2.
0002
an image output request Replace Main Controller PCB 2 (UN12) 3.
Code
Description

E240After a paper jam, 60 sec has
0003
passed without stopping
Remedy
1. Disconnect and then connect the FFC
(FFC07) that is connected to the DC
Controller PCB (UN09) and Main Controller
PCB 2 (UN12) 2. Replace Main Controller
PCB 2 (UN12) 3. Replace the DC Controller
PCB (UN09)
42

E240- 60 sec has passed while waiting Controller PCB (UN09) and Main Controller
0004 for completion of the initial
rotation
PCB (UN09)
E240- 60 sec has passed while waiting Controller PCB (UN09) and Main Controller
0005 for the start of auto adjustment at PCB 2 (UN12) 2. Replace Main Controller
warm-up rotation
PCB (UN09)
E240- Communication data error

0006 Data access error

PCB (UN09)
E240- Communication data error

0007 Time notification error

PCB (UN09)
E246
System error
Contact the service company office
E247
System error
EEPROM error (Scanner Unit)

E248An error has occurred at power0001
on.
1.Disconnect and then connedt the flexible

PCB(UN12)50pin). 2.Disconnect and then
connect the flexible cable(Scanner Unit- Relay
PCB(PCB1)). 3.Disconnect and then connect
the power supply harness connector.
Scanner Unit. 6.Replace the Relay
PCB(PCB1) 7.Replace the Power Supply
PCB(PCB1). 8.Replace the Main Controller2
PCB(UN12).

E248An error has occurred during
0002
write operation.

43

PCB(UN12).

E248- An error has occurred during
0003 read operation following write
operation.

PCB(UN12).
Scanner Unit VSYNC signal

error
Due to the VSYNC error in the
Scanner Unit which
E270communicates with Reader
0001
Relay PCB, VSYNC signal is not
sent appropriately, so the image
error occurs or the operation
stops abnormally.
1. Turn OFF and then ON the power. 2. Check

the connection between Reader Relay PCB
and Scanner Unit, and check that the Cable is
not open-circuit. 3. Check the connection
between Reader and Printer, and check that
the Cable is not open-circuit. 4. Replace the
Reader Relay PCB. 5. Replace the Scanner
Unit.
DDI HSYNC error

Due to the DDI hardware
E270- HSYNC signal error, VSYNC
0002 signal is not sent appropriately,
so the image error occurs or the
operation stops abnormally.

the connection between Reader and Printer,
and check that the Cable is not open-circuit.
3. Replace the DDI-S Cable between Reader
and Printer. 4. Replace the Reader Relay
PCB.
Communication error between

Reader Relay PCB and Scanner
Unit
E280Within specified time,
0001
communication between Reader
Relay PCB and Scanner Unit
cannot be made.

the connection between Reader Relay PCB
and Scanner Unit, and check that the Cable is
not open-circuit. 3. Check the connection
between Reader and Printer, and check that
the Cable is not open-circuit. 4. Replace the
Reader Relay PCB. 5. Replace the Scanner
Unit.
Communication error between

Reader Relay PCB and Scanner
E280Unit
0002
Disconnection of the cable
between the Reader Relay PCB
1. Check the connection between Reader

Relay PCB and Scanner Unit, and check that
the Cable is not open-circuit. 2. Check the
connection between Reader and Printer, and
check that the Cable is not open-circuit.
44
and the Scanner Unit was

detected.
Readingunit communication
error
E280Communication error at J507
0003
and J508 conectors of the
Reader Relay PBC(PCB1).
Code
Description
Readingunit communication
error
E280Communication error at
0004
J512 conector of the
Reader Relay PBC(PCB1).

cable(Reader Relay PCB(PCB1)-Main
Controller PCB(UN12) 50pin). 2.Cisconnect
and then connect the flexible cable(Scanner
Unit- Reader Relay PCB(PCB1)). 3.Replace
the flexible cable. 4.Replace the Reader
Controller2 PCB(UN12).
Remedy
cable(Reader Relay PCB(PCB1)-Main Controller
PCB(UN12) 50pin). 2.Replace the flexible cable.
3.Replace the Reader Relay PCB(PCB1).
4.Replace the Main Controller2 PCB(UN12).
1. Execute the service mode (COPIER >

FUNCTION > MISC-R > SCANLAMP) and check
that the LED of the Scanner Unit (Paper Front) is
Reading light intensity error
lit. 2. Check the connection between Scanner Unit
E301- The light intensity was at
(Paper Front) and LED, and check that the Cable
0001 the reference level or below
is not open-circuit. 3. Check the connection
at paper front shading.
between Reader Controller PCB and Scanner Unit
(Paper Front), and check that the Cable is not
open-circuit.
1. Check that the LED of the Scanner Unit (Paper
Back) is lit. 2. Check the connection between
Reading light intensity error
Scanner Unit (Paper Back) and LED, and check
E301- The light intensity was at
that the Cable is not open-circuit. 3. Check the
0002 the reference level or below
connection between Reader Controller PCB and
at paper back shading.
Scanner Unit (Paper Back), and check that the
Cable is not open-circuit.
Error in paper front white
shading
E302- Error in shading RAM
0001 access The shading value
is out of the specified
range.

Front) is lit. 2. Check the connection between
Scanner Unit (Paper Front) and LED, and check
Scanner Unit (Paper Front), and check that the
Cable is not open-circuit. 4. Check the condition of
Shading White Plate of the Stream Read Glass
(Paper Front) (scratches, dust, soil, etc.). 5. Check
45
if Scanner Unit (Paper Front) detects HP correctly.

(If it does not detect correctly, the Scanner Unit
reaches to the end when DF is opened.) 6.
Replace the Scanner Unit (Paper Front). 7.
Replace the Reader Controller PCB.
Error in paper front black

shading
E302- Error in shading RAM
0002 access The shading value
is out of the specified
range.

Front) is lit. 2. Check the connection between
Scanner Unit (Paper Front) and LED, and check
condition of Shading White Plate of the Stream
Read Glass (Paper Front) (scratches, dust, soil,
etc.). 4. Check if Scanner Unit (Paper Front)
detects HP correctly. (If it does not detect correctly,
the Scanner Unit reaches to the end when DF is
opened.) 5. Replace the Scanner Unit (Paper
Front). 6. Replace the Reader Controller PCB.
1. Turn OFF and then ON the main power 2.

E315- Image process device error
Check connection of Main Controller PCB 2 3.
0007 JBIG encode error
Replace Main Controller PCB 2
1. Delete the current job 2. Turn OFF and then ON
E315- Image process device error the main power 3. Check connection of Main
Controller PCB 2 4. Replace the DDR-SDRAM, the
000d JBIG decode error
HDD and Main Controller PCB 2 at the same time
1. Delete the current job 2. Turn OFF and then ON
E315- Image process device error the main power 3. Check connection of Main
000e Error at software decoding Controller PCB 2 4. Replace the DDR-SDRAM, the
HDD and Main Controller PCB 2 at the same time
Error at MemoryCopy
000f
0027 ROTU timeout error
0035 MemFill timeout error
0100 PRIO overrun
Device timeout
E315An image synchronous
0500
signal from the Main
1. Turn OFF and then ON the main power. 2.

Check the connection of the Main Controller PCB 2
(including the flat cable). 3. Replace the flat cable.
46
Controller PCB 2 to the

Reader is not received
within 30 seconds.
4. Replace the Main Controller PCB 2.
Device abnormal
completion
E315An abnormal signal from
0501
the Main Controller PCB 2
to the Reader is detected.

Device timeout
An image synchronous
E315- signal from the Main
0510 Controller PCB 2 to the
within 30 seconds.

Code
Description
Remedy
Device abnormal completion

E315- An abnormal signal from the
0511 Main Controller PCB 2 to the
Reader is detected.

Check the connection of the Main Controller PCB
2 (including the flat cable). 3. Replace the flat
cable. 4. Replace the Main Controller PCB 2.
Device timeout
within 30 seconds.


Reader is detected.

Device timeout
within 30 seconds.


Reader is detected.

E315- Device timeout
47
0540
signal from the Main
Controller PCB 2 to the
within 30 seconds.


Reader is detected.

Device timeout
within 30 seconds.


Reader is detected.

E350
System error
E351- Main Controller PCB 2

0000 communication error

Disconnect and then connect the connector of the
Main Controller PCB 2. 3. Replace the Main
Controller PCB 2.
E354
System error
E355
System error
1. Turn OFF and then ON the power. 2. Check the

Communication error
between Reader Controller DF Driver PCB (Signal Cable and Power Supply
Cable), and check that the Cables are not openE400- PCB and DF Unit
circuit. 3. Replace the Cable between Reader
0001 Communication checksum
error between Reader
Controller PCB and DF Driver PCB. 4. Replace
Controller PCB and DF Unit the Reader Controller PCB. 5. Replace the DF
Driver PCB.
Communication error
E400between Reader Controller
0002
PCB and DF Unit
1. Turn OFF and then ON the power. 2. Check the

DF Driver PCB (Signal Cable and Power Supply
Cable), and check that the Cables are not opencircuit. 3. Replace the Cable between Reader
Controller PCB and DF Driver PCB. 4. Replace
the Reader Controller PCB. 5. Replace the DF
Driver PCB.
48
Code
Description
Remedy
Disconnection of the Flat Cable

between the Reader Controller
PCB and DF Driver PCB
E400Connection of the Flat Cable
0003
between the Reader Controller
PCB and DF Driver PCB could
not be detected.
1. Turn OFF and then ON the power. 2.

Check the connection between Reader
Controller PCB and DF Driver PCB (Signal
Cable and Power Supply Cable), and check
that the Cables are not open-circuit. 3.
Replace the cable between Reader Controller
PCB and DF Driver PCB. 4. Replace the
Reader Controller PCB. 5. Replace the DF
PCB.
E413- Release Motor error

0001 Release motor HP sensor open.
1.Replace the Release Motor HP

sensor(SR11). 2.Replace the Release
Motor(M2). 3.Replace the ADF Driver
PCB(PCB1).
1.Replace the Release Motor HP

sensor(SR11). 2.Replace the Release
E413- Release Motor error
0002 Release motor HP sensor close. Motor(M2). 3.Replace the ADF Driver
PCB(PCB1).
Communication error
1. Replace the finisher controller PCB. 2.
E500The communication with the host Replace the host machine DC Controller
0000
machine is interrupted.
PCB.
Communication error
E503- Communication between the
0002 Saddle Controller and the
Finisher Controller is suspended.
1. The wiring between the finisher controller

PCB and saddle controller PCB is faulty. 2.
The finisher controller PCB is faulty. 3. The
saddle stitcher controller PCB is faulty.
EEPROM error
E505The checksum for the EEPROM
0001
data has an error.
Replace the finisher controller PCB.
Rear end assist home position

error
E514- The stapler does not leave the
8001 rear end assist home position
when the rear end assist motor
has been driven for 3 seconds.
1. The rear end assist home position sensor

(PI109) is faulty. 2. The wiring between the
finisher controller PCB and rear end assist
motor is faulty. 3. The end assist mechanism
is faulty. 4. The rear end assist motor (M109)
is faulty. 5. The finisher controller PCB is
faulty.
Rear end assist home position

error
E514The stapler does not return to
8002
the rear end assist home position
when the rear end assist motor
1. The rear end assist home position sensor

finisher controller PCB and rear end assist
motor is faulty. 3. The end assist mechanism
is faulty. 4. The rear end assist motor (M109)
49
is faulty. 5. The finisher controller PCB is

faulty.
Decurler HP detection error (at

intrusion amount control)
E517- The HP was not detected within
0001 the specified period of time (2
seconds) since the start of the
decurler HP detection.
1. Check that the cam of the Decurler Roller is

installed properly. 2. Replace the Decurler
Motor. 3. Replace the Buffer Driver PCB. 4.
Replace the DC Controller PCB.
Gear change home position error

The gear change home position
E519sensor does not turn ON when
0002
the gear change motor has been
driven for 387 pulses.
1. The gear change home position sensor

finisher controller PCB and gear change
motor is faulty. 3. The gear change
mechanism is faulty. 4. The gear change
motor (M110) is faulty. 5. The finisher
controller PCB is faulty.
Gear change home position error

The gear change home position
E519sensor does not turn OFF when
8001
the gear change motor has been
1. The gear change home position sensor

finisher controller PCB and gear change
motor is faulty. 3. The gear change
mechanism is faulty. 4. The gear change
Shift Motor fails to move from HP

At initial rotation, when the Motor
rotates for specified period of
E520time and cannot move from HP,
0001
it is detected as an error if the
same symptom occurs again
after the first retry
1. Check if the Motor (M4) Connector is

physically removed. 2. Replace the Motor. 3.
Check if the Shift Roller HP Sensor (S2)
Connector is physically removed. 4. Replace
the Shift Roller HP Sensor (S2).
Shift Motor fails to return to HP

rotates for specified period of
E520time and cannot return to HP, it
0002
is detected as an error if the
after the first retry.

Check if the Shift Roller HP Sensor (S2)
the Shift Roller HP Sensor (S2).
Front aligning plate home

position error
The aligning plate does not leave
E530the aligningplate front home
8001
position sensor when
thealignment plate front motor
1. The front aligning plate home position

sensor (PI106) is faulty. 2. The wiring
between the finisher controller PCB and front
aligning plate motor is faulty. 3. The front
aligning plate is faulty. 4. The front aligning
plate motor (M103) is faulty. 5. The finisher
50
Front aligning plate home

position error
The aligning plate does not
E530return to aligning plate front
8002
home position sensor when the
alignment plate front motor has
been driven for 4 seconds.
Code
1. The front aligning plate home position

between the finisher controller PCB and front
aligning plate motor is faulty. 3. The front
aligning plate is faulty. 4. The front aligning
plate motor (M103) is faulty. 5. The finisher
Description
Remedy
Stapler Motor fails to move from HP

E531- rotates for specified period of time and
8001 cannot move from HP, it is detected as
an error if the same symptom occurs
again after the first retry.
1. Check if the Motor (M10) Connector

is physically removed. 2. Replace the
Motor. 3. Check if the Stapler HP
Sensor (S18) Connector is physically
removed. 4. Replace the Stapler HP
Sensor (S18).
Stapler Motor fails to return to HP

8002 cannot return to HP, it is detected as

Motor. 3. Check if the Stapler HP
removed. 4. Replace the Stapler HP
Sensor (S18).
STP Move Motor fails to move from HP

0001 cannot move from HP, it is detected as

physically removed. 2. Replace the
Motor. 3. Check if the Stapler Move HP
removed. 4. Replace the Stapler Move
HP Sensor (S10).
STP Move Motor fails to return to HP

0002 cannot return to HP, it is detected as

physically removed. 2. Replace the
Motor. 3. Check if the Stapler Move HP
removed. 4. Replace the Stapler Move
HP Sensor (S10).
Stapler shift home position error

The stapler does not leave the stapler
E532shifthome position when the stapler
8001
shift motor hasbeen driven for 5
seconds.
1. The stapler drive home position

between the finisher controller PCB and
stapler shift motor is faulty. 3. The
stapler shift base is faulty. 4. The
stapler shift motor (M105) is faulty. 5.
The finisher controller PCB is faulty.
E532- Stapler shift home position error

8002 The stapler does not return to the
1. The stapler drive home position

51
stapler shift home position when the

stapler shift motor has been driven for
20 seconds.

stapler shift motor is faulty. 3. The
stapler shift base is faulty. 4. The
stapler shift motor (M105) is faulty. 5.
The finisher controller PCB is faulty.
Swing home position error

E535- The stapler does not leave the swing
8001 home position when the swing motor
1. The swing home position sensor

(PI105) is faulty. 2. The wiring between
the finisher controller PCB and swing
motor is faulty. 3. The swing
mechanism is faulty. 4. The swing
Swing home position error

E535- The stapler does not return to the
8002 swing home position when the swing
motor has bee driven for 3 seconds.
1. The swing home position sensor

(PI105) is faulty. 2. The wiring between
the finisher controller PCB and swing
motor is faulty. 3. The swing
mechanism is faulty. 4. The swing
1. The aligning plate rear home position

Rear aligning plate home position error
The aligning plate does not leave the
aligning plate rear motor is faulty. 3.
E537aligning plate rear home position
The rear aligning plate is faulty. 4. The
8001
sensor when the alignment plate rear
rear aligning plate motor (M104) is
motor has been driven for 4 seconds.
faulty. 5. The finisher controller PCB is
faulty.
1. The aligning plate rear home position
Rear aligning plate home position error
The aligning plate does not return to
aligning plate rear motor is faulty. 3.
E537aligning plate rear home position
The rear aligning plate is faulty. 4. The
8002
sensor when the alignment plate rear
rear aligning plate motor (M104) is
motor has been driven for 4 seconds.
faulty. 5. The finisher controller PCB is
faulty.
Tray Lift Motor timeout error
Unable to complete the operation even
after the specified period of time during
E540- initial rotation. When the Motor remains
0001 in the same area for the specified
period of time and the same symptom
occurs again after the first retry, it is
detected as an error.

Motor failure occurs. 3. Check if the
Stack Tray Clock Sensor (S14)
Connector is physically removed. 4.
Replace the Stack Tray Clock Sensor
(S14).
52
Tray Lift Motor clock errornds.

At initial rotation, when the Tray Lift
Motor rotates and clock input is not
E540detected within the specified period of
0005
time, it is detected as an error if the
same symptom occurs again after the
first retry.

Motor. 3. Check if the Stack Tray Clock
removed. 4. Replace the Stack Tray
Clock Sensor (S14).
Tray 1 time out error

If the tray does not return to home
E540- position when the tray 1 shift motor is
8001 driven for 25 seconds. If the tray does
not move to other area when tray 1
shift motor is driven for 5 seconds.
1. The tray 1 shift area sensor PCB is

faulty. 2. The wiring between the
finisher controller PCB and tray 1 shift
motor is faulty. 3. The tray up/down
mechanism is faulty. 4. The tray 1 shift
Tray 1 shift area error

The dangerous area is reached before
E540- the tray 1 paper surface sensor detects
8002 paper surface during the paper surface
detection operation. A discontinuous
area is detected during tray operation.

motor is faulty. 3. The tray up/down

Swing guide switch/Staple safety
switch error
E540The swing guide switch or staple safety motor is faulty. 3. The tray up/down
8003
switch is activated while the tray is
operating.
Code
Description
Remedy
1. The tray 1 shift area sensor PCB

is faulty. 2. The wiring between the
The tray 1 shift motor clock error
finisher controller PCB and tray 1
E540- The FG input cannot be detected when the shift motor is faulty. 3. The tray
up/down mechanism is faulty. 4.
8004 tray 1 shift motor has been driven for 0.2
second.
The tray 1 shift motor (M107) is
faulty. 5. The finisher controller PCB
is faulty.
The tray 1 shift motor speed error
E540- The lock detection signal turns OFF 150
8005 ms after the lock detection signal turned
ON.

shift motor is faulty. 3. The tray
53

is faulty.
The tray 1 shift motor acceleration error
E540- The lock detection signal does not turn ON shift motor is faulty. 3. The tray
8006 when the tray 1 shift motor has been driven up/down mechanism is faulty. 4.
for 1 second.
is faulty.
The tray 1 shift motor error

E540- The lock detection signal does not turn
8007 OFF when the tray 1 shift motor is at a
stop.

is faulty.
Additional Tray Lift Motor timeout error

Unable to complete the operation even
after the specified period of time during
E542- initial rotation. When the Motor remains in
0001 the same area for the specified period of
time and the same symptom occurs again
after the first retry, it is detected as an
error.
1. Check if the Motor (M12)

Replace the Motor. 3. Check if the
Additional Tray Clock Sensor (S23)
Replace the Additional Tray Clock
Sensor (S23).
Additional Tray Lift Motor clock error

At initial rotation, when the Tray Lift Motor
E542- rotates and clock signal is not detected
0005 within the specified period of time, it is
detected as an error if the same symptom
occurs again after the first retry.
1. Check if the Motor (M12)

Replace the Motor. 3. Check if the
Additional Tray Clock Sensor (S23)
Replace the Additional Tray Clock
Sensor (S23).
Tray 2 time out error

If the tray does not return to home position
E542- when the tray 1 shift motor is driven for 25
8001 seconds. If the tray does not move to other
area when tray 2 shift motor is driven for 5
seconds.
1. The Tray 2 shift area sensor PCB

The Tray 2 shift motor (M105) is
is faulty.
54
Tray 2 shift area error

The upper limit area is reached before the
tray 2 paper surface sensor 1 detects the
paper surface during paper surface
E542- detection operation. A discontinuous area
8002 is detected during tray operation. During
evacuation operation, arrival at the area
beyond the tray 2 paper surface sensor 2
is detected before this sensor detects
paper surface.

is faulty.
E542Tray 2 shift area error

8003

is faulty.
1. The Tray 2 shift area sensor PCB

The tray 2 shift motor clock error
E542- The FG input cannot be detected when the shift motor is faulty. 3. The tray
8004 tray 2 shift motor has been driven for 0.2
second.
The Tray 2 shift motor (M105) is
is faulty.
The tray 2 shift motor speed error

E542- The lock detection signal turns OFF 150
8005 ms after the lock detection signal turned
ON.

is faulty.

The tray 2 shift motor acceleration error
E542- The lock detection signal does not turn ON shift motor is faulty. 3. The tray
8006 when the tray 2 shift motor has been driven up/down mechanism is faulty. 4.
for 1 second.
is faulty.
E542- The tray 2 shift motor error
8007 The lock detection signal does not turn

55
OFF when the tray 2 shift motor is at a

stop.

is faulty.
Front Fan lock error

While the front fan is rotating, this machine
E551- stops the front fan after detecting the lock 1. Check the Fan (M8). 2. Replace
8001 signal. Then this machine retries to rotate the finisher controller PCB.
the front fan, but lock signal is detected
again, this machine displays the error.
Rear Fan lock error
While the rear fan is rotating, this machine
E551- stops the front fan after detecting the lock
8002 signal. Then this machine retries to rotate
the rear fan, but lock signal is detected
again, this machine displays the error.
Code
Description
1. Check the Fan (M9). 2. Replace

the finisher controller PCB.
Remedy
Shift Roller Release Motor fails

to move from HP
E567- rotates for specified period of
0001 time and cannot move from HP,
after the first retry

Check if the Shift Roller Release Sensor (S3)
the Shift Roller Release Sensor (S3).
Shift Roller Release Motor fails

to return to HP
0002 time and cannot return to HP, it

Check if the Shift Roller Release Sensor (S3)
the Shift Roller Release Sensor (S3).
Entrance Roller Release/Stopper

HP Motor fails to return to HP
E56Frotates for specified period of
time and cannot return to HP, it

Check if the Entrance Roller Release/Stopper
HP Sensor (S5) Connector is physically
removed. 4. Replace the Entrance Roller
Release/Stopper HP Sensor (S5).
56

Entrance Roller Release/Stopper
HP Motor fails to move from HP
E56F- rotates for specified period of

Check if the Entrance Roller Release/Stopper
HP Sensor (S5) Connector is physically
removed. 4. Replace the Entrance Roller
Release/Stopper HP Sensor (S5
Gripper Open/Close Motor fails

to move from HP

Check if the Gripper Arm HP Sensor (S13)
the Gripper Unit HP Sensor (S13).
Gripper Open/Close Motor fails

to return to HP

Check if the Gripper Arm HP Sensor (S13)
Gripper Unit Move Motor fails to

move from HP

physically removed. 2. Replaec the Motor. 3.
Check if the Gripper Unit HP Sensor (S7)
Gripper Unit Move Motor fails to

return to HP

Check if the Gripper Unit HP Sensor (S7)
E584- Shutter home position error
1. The shutter home position sensor (PI113)
57
0002
The stapler does not return to

the shutter home position when
the stack ejection motor has
been driven for 3 seconds.
is faulty. 2. The shutter mechanism is faulty.

3. The stack ejection motor (M102), shutter
clutch (CL101), ang stack ejection lower roller
clutch (CL102) is faulty. 4. The finisher
Shutter home position error

The stapler does not leave the
E584shutter home position when the
8001
stack ejection motor has been
driven for 30 seconds.
1. The shutter home position sensor (PI113)

is faulty. 2. The wiring between the finisher
controller PCB and stack ejection motor, and
shutter clutch is faulty. 3. The shutter
mechanism is faulty. 4. The stack ejection
motor (M102), shutter clutch (CL101), ang
stack ejection lower roller clutch (CL102) is
faulty. 5. The finisher controller PCB is faulty.
Paper positioning plate home

position error
The paper positioning plate
E5F0home positio sensor does not
8001
turn ON when the paper
positioning plate motor has been
1. The paper positioning plate home position

sensor (PI7) is faulty. 2. The positioning plate
drive mechanism is faulty. 3. The paper
positioning plate motor (M4) is faulty. 4. The
1. The paper positioning plate home position

sensor (PI7) is faulty. 2. Open circuit of the
position error
Harness between Finisher Controller PCB
The paper positioning plate
and Stack Delivery Motor & between Finisher
E5F0home position sensor does not
Controller PCB and Shutter Open/Close
8002
turn OFF when the paper
Clutch 3. The positioning plate drive
positioning plate motor has been mechanism is faulty. 4. The paper positioning
plate motor (M4) is faulty. 5. The saddle
stitcher controller PCB is faulty.
1. The paper folding motor clock sensor (PI4)
and paper folding home position sensor
Paper folding motor lock error
(PI21) is faulty. 2. The paper folding roller
E5F1The feed speed of the paper fold
8001
roller reaches 5 mm/sec or less.
folding motor (M2) is faulty. 4. The saddle
position error
The status of Paper Fold Home
E5F1Position Sensor does not change
8002
although the Paper Fold Motor is
driven for a specified period of
time.
1. The paper folding motor clock sensor (PI4)

and paper folding home position sensor
(PI21) is faulty. 2. The paper folding roller
folding motor (M2) is faulty. 4. The saddle
58
Guide home position error

The guide home position sensor
E5F2does not turn ON when the guide
8001
motor has been driven for 700
pulses.
Code
Description
1. The guide home position sensor (PI13) is

faulty. 2. The guide plate drive mechanism is
faulty. 3. The guide Motor (M3) is faulty. 4.
The saddle stitcher controller PCB is faulty.
Remedy
Guide home position error

The guide home position
E5F2sensor does not turn OFF
8002
when the guide motor has
been driven for 50 pulses.
1. The guide home position sensor (PI13) is faulty.

2. The guide plate drive mechanism is faulty. 3.
The guide Motor (M3) is faulty. 4. The saddle
Aligning plate home position

error
The aligning plate home
E5F3position sensor does not turn
8001
ON when the aligning plate
motor has been driven for
500 pulses.
1. The aligning plate home position sensor (PI5) is

faulty. 2. The aligning plate drive mechanism is
faulty. 3. The aligning motor (M5) is faulty. 4. The
Aligning plate home position

error
The aligning plate home
E5F3position sensor does not turn
8002
OFF when the aligning plate
motor has been driven for 50
pulses.
1. The aligning plate home position sensor (PI5) is

faulty. 2. The aligning plate drive mechanism is
faulty. 3. The aligning motor (M5) is faulty. 4. The
Stitcher (rear) home position

error
The stitching home position 1. The stitcher home position sensor (rear) (SW5)
E5F4sensor does not turn ON
is faulty. 2. The stitcher (rear) is faulty. 3. The
8001
when the stitch motor (rear) saddle stitcher controller PCB is faulty.
has been driven backward
for 0.5 sec.
Stitcher (rear) home position
error
The stitching home position 1. The stitcher home position sensor (rear) (SW5)
is faulty. 2. The stitcher (rear) is faulty. 3. The
8002
when the stitch motor (rear) saddle stitcher controller PCB is faulty.
has been driven forward for
0.5 sec.
E5F5- Stitcher (front) home position 1. The stitcher home position sensor (front) (SW7)
is faulty. 2. The stitcher (front) is faulty. 3. The
8001 error
59
The stitching home position saddle stitcher controller PCB is faulty.

sensor does not turn ON
when the stitch motor (front)
has been driven forward for
0.5 sec.
Stitcher (front) home position
error
The stitching home position 1. The stitcher home position sensor (front) (SW7)
is faulty. 2. The stitcher (front) is faulty. 3. The
8002
when the stitch motor (front) saddle stitcher controller PCB is faulty.
has been driven backward
for 0.5 sec.
Paper pushing plate home
position error
The paper pushing plate
E5F6home position sensor does
8001
not turn ON when the paper
pushing plate motor has
been driven for 0.5 sec.
1. The paper pushing plate home position sensor

(PI14), paper pushing plate top position sensor
(PI15), and paper pushing plate motor clock
sensor (PI1) is faulty. 2. The paper pushing plate
drive mechanism is faulty. 3. The paper pushing
plate motor (M8) is faulty. 4. The saddle stitcher
Paper pushing plate home

position error
E5F6home position sensor does
8002
not turn OFF when the paper
pushing plate motor has
been driven for 150 ms.

Paper pushing plate motor

clock error
E5F6- The number of pulses
8003 detected by the paper
pushing plate motor clock
sensor is 6 pulses or less.

Pushing position error

E5F6- leading edge position sensor
8004 does not turn ON when the
paper pushing plate motor
has been driven for 0.1 sec.

Pushing position error

E5F6The paper pushing plate
8005
leading edge position sensor (PI15), and paper pushing plate motor clock
60
does not turn OFF when the sensor (PI1) is faulty. 2. The paper pushing plate
paper pushing plate motor
has been driven for 0.5 sec. plate motor (M8) is faulty. 4. The saddle stitcher
E602
HDD detection error
Image memory is faulty or

insufficient
E6040512MB memory needs to
0512
be installed (insufficient
memory for the model)
1. Install a 0512MB or larger main memory

insufficient
E6041024MB memory needs to
1024
be installed (insufficient
1. Install a 1024MB or larger main memory
Code
Description
Remedy

insufficient
E6041536MB memory needs 1. Install a 1536MB or larger main memory
1536
to be installed (insufficient
An error code to prevent
repeated resend due to
power shutdown during
E611FAX transmission
0000
Repeated rebooting and
resending in a short
period of time
1. Clear the FAX job information Execute the

following: COPIER > FUNCTION > CLEAR > FXTXCLR 2. Turn OFF and ON the main power.

insufficient
Make a 512MB memory at Main Controller PCB 2
E613No necessary memory at
side
0512
Main Controller PCB 2
side
insufficient
Make a 1024MB memory at Main Controller PCB 2
E613No necessary memory at
side
1024
side
E613- Image memory is faulty or Make a 1536MB memory at Main Controller PCB 2
side
1536 insufficient
61
No necessary memory at
side
E614
Flash PCB detection error
Error in self-diagnosis of
the encryption module
E615An error was found in
0001
self-diagnosis of the
encryption library.
1. Reinstall the system software. 2. Replace the

HDD.
FAX Board
communication error
E674- The specified number of
0001 errors was detected with
FAX Board
communication
Note: Note: For the part described as the Main

Control PCB, it indicates Main Controller PCB 2
when the FAX Board is for 1 line, and Main Controller
PCB 1 when the FAX Board is for 2 lines. 1. Check
wire connection between the FAX Board and the
Main Controller PCB 2. Replace the FAX Board 3.
Replace the Main Controller PCB
FAX Board
0004 Error in access of the
modem IC used by FAX


FAX Board
0008 Error in access of the port
IC used by OnBoardFax
FAX Board
communication error
E674An error was detected in
000C
access of the modem IC
or port IC used by Fax

Note: For the part described as the Main Control

FAX Board
PCB, it indicates Main Controller PCB 2 when the
FAX Board is for 1 line, and Main Controller PCB 1
0010 Error in timer device to be
when the FAX Board is for 2 lines. Replace the Main
used by FAX at activation
Controller PCB
62
FAX Board
communication error
E674Error when the timer
0011
device to be used by FAX
is started
Note: For the part described as the Main Control

PCB, it indicates Main Controller PCB 2 when the
FAX Board is for 1 line, and Main Controller PCB 1
when the FAX Board is for 2 lines. Replace the Main
Controller PCB
FAX Board
0030 Checksum error of USBFAX MAINROM
When the power is turned ON, get in the download

mode from service mode to execute downloading of
USBFAX MAINROM
Print server error

Error is detected by
E677checking of the mother
0003
board at startup of the
print server
1. Check cable connection and turn ON the power

again 2. Reinstall the printer server
Code
Description
IPC initialization error

E710Unable to be ready within 3 sec
0001
after IPC chip was started
Remedy
Check the connection cable between the
DC Controller PCB and the Finisher
IPC register error

Check the connection cable between the
E7114 or more errors are set to the error
DC Controller PCB and the Finisher
0001
register of the IPC chip in 1.5 sec
Finisher communication error 1
E713- Continuous interruption to RX
0001 communication from the Finisher
(Finisher down is detected)

E713A large amount of data from the
0002
Finisher causes data overflow

E713- A large amount of data from the
Turn OFF and then ON the main power?a
0003 Finisher causes the reception buffer
overflow
E713- Finisher communication error 4
0004 OFF detection of detect signal

1. Check cable connection between the
E713- The DC Controller sent a command
Finisher and the host machine. 2. Turn
0005 to the Finisher three times, but no
OFF and then ON the main power.
response was received.
E713- Finisher communication error 6
63
0006
Error signal was received for 3

times in a row

E713- Overflow of driver buffer due to
0007 many requests from the upper task
before the process of the driver
Removing the Finisher

E713Removal of the Finisher from the
0008
host machine was detected.
Turn OFF and then ON the main power.
Check cable connection between the

charging management equipment and the
Coin vendor error
host machine While the charging
Error when the coin vendor is
management equipment is connected for
started - The Coin Vendor, which
operation, clear the error in the case of
E719must have been connected before
switching to the operation without the
0001
the power was turned OFF, is not
charging management equipment (To
connected when the power is turned
prevent a misuse by removing the charging
ON
management equipment, this error code is
displayed)
Coin vendor error
IPC error at coin vendor operation Open circuit of IPC, unable to
E719- recover the IPC communication 0002 When open circuit of the
pickup/delivery signal cable is
detected - Invalid connection is
detected

displayed)
Coin vendor erro

E719- r- Communication error with the
0003 coin manager occurs during unit
price acquisition at startup.

displayed)
Coin vendor error

E719- The coin vendor was connected to a
1. Disconnect the coin vendor
0004 model that does not support the
coin vendor
64

Coin vendor error
Error when the NewCardReader is
started - The NewCardReader,
E719which must have been connected
0011
before the power was turned OFF,
is not connected when the power is
turned ON)
displayed)
Code
Description
Remedy
Check cable connection between the charging

management equipment and the host machine
Coin vendor error
While the charging management equipment is
IPC error at NewCardReader
connected for operation, clear the error in the
E719operation Open circuit of
case of switching to the operation without the
0012
IPC, unable to recover the
charging management equipment (To prevent a
IPC communication
misuse by removing the charging management
equipment, this error code is displayed)
Serial communication error
when the NewCardReader is
started
E719Unable to start
0031
communication with the
Serial NewCardReader at
startup
1. Check if the cable of Serial NewCardReader is

open circuit 2. Remove the Serial
NewCardReader COPIER > Function > CLEAR >
CARD COPIER > Function > CLEAR > ERR
Serial communication error

after the NewCardReader
was started
E719- Although communication with
Check if the NewCardReader cable is open circuit
0032 the Card Reader was
possible at startup, it became
unavailable in the middle of
communication
E730- PDL software error
1001 Initialization error
1. PDL reset processing (user mode > function

settings > printer > printer settings > utility >
Reset Printer) 2. Turn OFF and then ON the
power

E730- PDL software error
100A Systematic fatal error occurs
65
power
PDL communication error
No reply from PDL. No reply
E730from PDL due to failure or
A006
absence of the controller
firmware

power 3. Check connection of Main Controller
PCB 2 4. Reinstall the controller firmware 5.
Mismatched PDL version

E730- Mismatch in version of the
System all format and installation
A007 control software between the
host machine and the PDL
E730- PDL embedded font error
B013 Broken font data
1. Turn OFF and then ON the power 2. Reinstall

the system using SST or USB 3. System all
format and reinstall the system using SST or USB
Initialization error
E730- An error, such as failure in
C000 memory retrieval at startup,
occurs
System all format and installation Replace Main

Controller PCB 1
HDD access error

E730An error occurs when
C001
accessing to the HDD
1. Start in safe mode to format the HDD (all the

data in the HDD is erased) 2. Replace the HDD 3.
Replace Main Controller PCB 2 4. Replace Main
Controller PCB 1
Error in Main Controller PCB

1. Check connection of Main Controller PCB 2 2.
E731- 2
3000 Unable to recognize the Surf
Controller PCB 1
board
Error in Main Controller PCB 1. Check connection of Main Controller PCB 2 2.
E7312
3001
Failure in Surf initialization
Controller PCB 1
Error in Main Controller PCB 1. Check connection of Main Controller PCB 2 2.
E7312
3002
Failure in Surf initialization
Controller PCB 1
Error in Main Controller PCB
2
1. Check connection of Main Controller PCB 2 2.
E731Although it works normally at Replace Main Controller PCB 2 3. Replace Main
3015
the software side, there is no Controller PCB 1
video data into CL1-G
Scanner communication
E732error
0001
DDI-S communication error
1. Check the connector connection with the

scanner 2. Check the power of the scanner > Is
initialization executed at startup? 3. Replace the
Reader Relay PCB, the Scanner PCB or Main
66
Controller PCB 2
Code
Description
Remedy
Scanner communication error

When a scanner is detected from
E732- the printer model for the first time (It
Turn OFF and then ON the power
9999 is recorded in the history, but Turn
OFF and then ON the power again
is displayed on the UI.)
Scanner communication error
E732- A network communication error in a
FFFF development environment is
detected.
1.Checking network connection 2.Turn

OFF and then ON the main power.
1. Turn OFF and then ON the main power.

2. Check the connection of the Flexible
Cable between the DC Controller PCB
Printer communication error
(UN9) and the Main Controller PCB 2. 3.
A communication error between the
Replace the Flexible Cable. 4. Check the
E733DC Controller PCB and the Main
power of the DC Controller PCB (UN9).
0000
Controller PCB 2 is detected at
(Check if the initialization operation is
startup.
executed at startup.) 5. Replace the DC
Controller PCB (UN9). 6. Replace the
Main Controller PCB 2.
0001
startup.
A communication error between the (UN9) and the Main Controller PCB 2. 3.
0005
startup.
67

0006
startup.
The Finisher connection information
differs between the Main Controller
E733- PCB 2 and the DC Controller PCB.
1. Turn OFF and then ON the power
9999 The information on the Main
Controller PCB 2 side is overwritten
by turning OFF and then ON the
power.
F000
startup.

Replace the Flexible Cable
E740- Ethernet Board error

0002 Invalid MAC address
1. Replace the LAN card
E740- Ethernet Board error

0003 Invalid MAC address
1. Replace the LAN card
DDI communication error

E743- SCI error, reception data NG,
0000 reception timeout, SEQ timeout
error
1. Turn OFF and then ON the power 2.

Check connection of the cable between
the Reader and the Controller 3. Check
voltage (+24V and +12V) on the Reader
Relay PCB 4. Replace the DDI-S cable 5.
Replace the Reader Relay PCB 6.
E744
Language file error
Engine ID error
E746Self-check error of Image Analysis
0021
Board (HW board used for PCAM)
1. Replace the Image Analysis Board (HW

board used for PCAM) 2. As a temporary
measure, remove the Image Analysis
Board and get in service mode: COPIER >
OPTION > LCNS-TR > ST-JBLK (Lv2); set
STJBLK from 1 to 0, and turn OFF and
68
then ON the power
Engine ID error
E746Wrong version of Image Analysis
0022
Board
1. Update the firmware of the Image

Analysis Board 2. As a temporary
measure, remove the Image Analysis
Board and get in service mode: COPIER >
OPTION > LCNS-TR > ST-JBLK (Lv2); set
STJBLK from 1 to 0, and turn OFF and
then ON the power
Engine ID error
E746No reply from the Image Analysis
0023
Board
1. Check if the Image Analysis Board is

correctly installed 2. Turn OFF and then
ON the power 3. If the problem is not
fixed, replace the Option Board. 4. As a
temporary measure, remove the Image
Analysis Board and get in service mode:
COPIER > OPTION > LCNS-TR > STJBLK (Lv2); set STJBLK from 1 to 0, and
turn OFF and then ON the power
Code
Description
Remedy
Engine ID error
E746Operation error of the
0024
Image Analysis Board
1. Turn OFF and then ON the power 2. If the problem is

not fixed, replace the Image Analysis Board. 3. As a
temporary measure, remove the Image Analysis Board
and get in service mode: (Lv2) COPIER > OPTION >
LCNS-TR > ST-JBLK ; set STJBLK from 1 to 0, and
turn OFF and then ON the power
E746Engine ID error
0031
1. Turn OFF and then ON the power 2. Replace the

TPM PCB
E746- Engine ID error

0032 TPM key mismatch
Format the system Use SST or USB memory to format

the HDD, and then execute downloading of the system
software. See Chapter 6 Upgrading for details. For
reference, the method using USB memory is shown
below: 1. Prepare USB memory in which the system
software was registered
Recovery is available if backup of the TPM has been

executed 1. Connect the USB memory in which the
TPM key is saved 2. Management Settings > Data
Engine ID error
Management > TPM Settings; click [Restore TPM key]
E746Mismatched data in the 3. Enter the password that was specified at the time of
0033
TPM
backup work 4. Once the restore completion screen is
displayed, click [OK] and remove the USB memory, and
then turn OFF and ON the main power switch. When
backup of the TPM key is not executed System format
69
is necessary Use SST or USB memory to format the

HDD, and then download the system software
TPM auto recovery
error
The symptom is recovered by turning OFF and then ON
E746An error occurs when
the power
0034
clearing the HDD while
the TPM setting is ON
TPM version error
E746- TPM which cannot be
0035 used in this machine
was installed.
Install the supported TPM.
PDL rendering error

E747Image processing IC
1201
error
1. Turn OFF and then ON the power (send the data to

Inc because running the data which generated an error
code causes another error code) 2. Replace Main
Controller PCB 2
Flash PCB error

E748Unable to find IPL
2010
(startup program)
Replace the Flash PCB and install the system using

SST or USB

access error
E748Necessary H/W on
2021
is not detected
1. Clean the terminal of Main Controller PCB 2, and

remove and then install Main Controller PCB 2 2. Clean
the terminal of Main Controller PCB 1, and remove and
then install Main Controller PCB 1 3. Replace Main
Controller PCB 2

access error
E748- Unable to initialize
2023 memory DDR2SDRAM at the Main
Controller PCB 2 side
1. Clean the terminal of DDR2-SDRAM, and remove

and then install the DDR2-SDRAM 2. Replace the
DDR2-SDRAM

access error
E748- The CPU at the Main
2024 Controller PCB 2 side
failed to complete
initialization
1. Clean the terminal of DDR2-SDRAM, and remove

and then install the DDR2-SDRAM 2. Check power
state of Main Controller PCB 2 and check around the
connector 3. Replace Main Controller PCB 2 4.
E748System error
9000
Rebooting instruction
due to change of
E749MEAP configuration
0002
There is a change in
configuration that

the power
70
requires turning OFF

and then ON the power
Booting instruction due
to change in mAccele
configuration
E749There is a change in
the power
0003
configuration that
Booting instruction due
to change in hardware
configuration
E749There is a change in
the power
0005
configuration that
Code
Description
Remedy
Restart direction due to configuration

change.
The option such as the Finisher and
ADF was installed or removed when all
of following conditions were met and the
machine configuration is changed when
E749the main power switch is turned ON. 0006
Settings/Registration > Preferences >
Timer/Energy Settings > Quick Startup
at Power-on > ON - The Main Power
Switch is turned OFF - The power plug
of the machine is connected to the
output.
It is recovered by turning OFF and

then ON the main power. CAUTION
This machine provides power to some
PCBs even when in the main power
OFF status. The power supply is not
completely OFF by just turning OFF
the main power switch and therefore,
the machine is unable to detect a
configuration change. When
disconnecting and then connecting a
connector, always disconnect the
power plug. Refer to the Service
Manual > Chapter 2 > External and
Controls > Quick Startup for details
Mismatch between the DC Controller

PCB and the Driver PCB
E750Error in combination of the software of
0013
the DC Controller PCB with the electrical
circuit
This symptom occurs when updating

the software that does not match with
the DC Controller PCB 1. Check the
downloaded software and then
execute downloading again 2.
Replace the DC Controller PCB
(UN09)
Downloading error
E753Firmware update error This symptom
0001
occurs when trying to update the
1. Check the log to identify the location

of the download error Check if the
target option is installed When the
71
firmware of an option that is not installed target option is not installed: -> The
symptom is recovered by turning OFF
and then ON the power (because
there is nothing to update) When the
target option is installed: -> Check if
the target option is properly installed
and see if the software to download is
for the correct target option, and then
execute downloading again.
Power Supply Cooling Fan error
1. Check power supply to the Power
E804Lock of the Power Supply Cooling Fan is Supply Cooling Fan (FM1) 2.Replace
0000
detected
the Power Supply Cooling Fan
Error detection of 3 Way Unit Cooling

E806- Fan
0001 When lock of the 3 Way Unit Cooling
Fan was detected out for 15 sec
The Fan is physically locked or failed,

or electrical trouble 1. COPIER >
FUNCTION > PART-CHK > FAN; and
then move FM04 When the 3 Way
Unit Cooling Fan (FM04) works 2-1.
Check the harness/connector between
the DC Controller PCB (UN09) and the
3 Way Unit Cooling Fan (FM04) 3-1.
Replace the 3 Way Unit Cooling Fan
(FM04) 4-1. Replace the DC Controller
PCB (UN09) When the 3 Way Unit
Cooling Fan (FM04) does not work 22. Turn the 3 Way Unit Cooling Fan
(FM04) with your hand to check for
rotation of the fan 3-2. Check the
harness/connector between the DC
Controller PCB (UN09) and the 3 Way
Unit Cooling Fan (FM04) 2. Check
conduction of FU11 in the DC
Controller PCB (UN09) When the fuse
is blown out 5-2-1. Replace the DC
Controller PCB (UN09) When the fuse
is not blown out 5-2-2. Replace the 3
Way Unit Cooling Fan (FM04) 6-2-2.
(UN09)
Error detection of Drum Unit Cooling

E807- Fan
0001 Lock of the Drum Unit Cooling Fan was
detected out for 15 sec
The Fan is physically locked or failed,

or electrical trouble 1.COPIER >
FUNCTION > PART-CHK > FAN; and
then move FM07 When the Drum Unit
Cooling Fan (FM07) works 2-1. Check
the harness/connector between the
DC Controller PCB (UN09) and the
72
Drum Unit Cooling Fan (FM07) 3-1.

Replace the Drum Unit Cooling Fan
(FM07) 4-1. Replace the DC Controller
PCB (UN09) When the Drum Unit
Cooling Fan (FM07) does not work 22. Turn the Drum Unit Cooling Fan
(FM07) with your hand to check for
rotation of the fan 3-2. Check the
harness/connector between the DC
Controller PCB (UN09) and the Drum
Unit Cooling Fan (FM07) 4-2. Check
conduction of FU9 in the DC Controller
PCB (UN09) When the fuse is blown
out 5-2-1. Replace the DC Controller
PCB (UN09) When the fuse is not
blown out 5-2-2. Replace the Drum
Unit Cooling Fan (FM07) 6-2-2.
(UN09)
Zero cross signal detection error

E808- Unable to detect 43 to 57Hz for 5000
0001 msec or longer at the start of zero cross
detection
Electrical trouble with failed zero cross

signal 1. Check failure between the
AC Driver PCB (UN14/ J122) and the
DC Controller PCB (UN09/ J10).
disconnection) -> Replace the part in
the case of trapped cable/open circuit
2. Replace the AC Driver PCB (UN14)
3. Replace the DC Controller PCB
(UN09) 4. Check the power supply
condition at the customer site. When it
is below 43 to 57Hz, ask for a
construction work.
Zero cross signal detection error

E808- Unable to detect 43 to 57Hz for 500
0002 msec or longer after confirmation of a
zero cross cycle
Electrical trouble with failed zero cross

signal 1. Check failure between the
AC Driver PCB (UN14/ J122) and the
DC Controller PCB (UN09/ J10).
disconnection) -> Replace the part in
the case of trapped cable/open circuit
2. Replace the AC Driver PCB (UN14)
3. Replace the DC Controller PCB
(UN09) 4. Check the power supply
condition at the customer site. When it
is below 43 to 57Hz, ask for a
construction work.
73
E880- Controller Fan error

0001 Lock of Controller Fan is detected
Check if the connector is connected If

the connector is OK, replace
Controller Fan (FM3)
E996Frequent error avoidance jam (ADF)

0071
Depending on the setting of JM-ERRR in service mode, 010071 jam is

displayed as an error. Collect log and
contact to the sales companies. To
cancel the setting, select COPIER>
OPTION> FNC-SW> J M-ERR-R, and
set JM-ERR-R to 0.
E996- Frequent error avoidance jam

0CA1 (PRINTER)
Make 000CA1 jam to be displayed

as an error by setting M-ERR-D in
service mode. Collect log and contact
to the sales companies. To cancel the
setting, select COPIER> OPTION>
FNC-SW> J M-ERR-D, and set JMERR-D to 0.

0CA2 (PRINTER)


0CA3 (PRINTER)


0CF1 (PRINTER)
Make 000CF1 jam to be displayed as

an error by setting M-ERR-D in service
mode. Collect log and contact to the
sales companies. To cancel the

Canon IR Advance C2025 Trouble Error Codes - 1

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1

Fixing Assembly error, Fixing temperature detection

> ANALOG > FIX-E2 => When the value is 40 deg

Center Thermistor high

Fixing Assembly error, Fixing temperature detection

Edge Thermistor high

Fixing Assembly error, Fixing temperature detection

connector of DC Controller PCB (UN09/ J12) and

1. Check the location for voltage of the Fixing

Assembly -> Replace with a correct Fixing

Fixing Assembly error, Fixing temperature detection

Fixing Assembly error, Fixing temperature detection

Thermistor open circuit

Fixing Assembly error, Fixing temperature detection

Fixing Assembly error, Fixing temperature detection

Fixing Assembly error, Fixing temperature detection

Center Thermistor low

Fixing Assembly error, Fixing temperature detection

Edge Thermistor low

Fixing Assembly error, Fixing temperature

Edge Thermistor low

Fixing Assembly error, Fixing temperature

Fixing Relay PCB welding

Electrical trouble with abnormal fixing

Failure in electrical current

Electrical trouble with abnormal fixing

specified range of current

Fixing Film Unit engagement /

disconnection) -> Replace the part in the

Possible cause is overload or rotation failure

E010ITB Motor speed error

Possible cause is overload or rotation failure

J210W) (trapped cable, open circuit,

ITB Motor lock detection

Possible cause is overload or rotation failure

Possible cause is overload or rotation failure

Possible cause is overload or rotation failure

hand to see if it rotates) Replace the Main

Possible cause is overload or rotation failure

Remove and reinstall the Fixing Assembly 3.

Fixing Motor lock detection.

Possible cause is overload or rotation failure

ATR Sensor (Y) error or

1. Check if the Drum Unit (Y) is installed. 2. Check

ATR Sensor (Y) error or

1. Check if the Drum Unit (Y) is installed. 2. Check

1. Check if the Drum Unit (Y) is installed. 2. Check

1. Check if the Drum Unit (Y) is installed. 2. Check

ATR patch failed to be

1. Clean the scanners window. 2. Use your hand to

ATR patch failed to be

1. Check the patch shape. 2. Clean the high voltage

(UN04/J1001) 4. Replace the Drum Unit (Y) 5.

1.Turn OFF and then ON the power. 2.Replace the

ATR Sensor (Y) error or

1. Check if the Drum Unit (Y) is installed. 2. Check

ATR Sensor (Y) error or

1. Check if the Drum Unit (Y) is installed. 2. Check

ATR Sensor (Y) error or

1. Check if the Drum Unit (Y) is installed. 2. Check

ATR Sensor (Y) error or

Possible cause: overload with the motor or motor

ATR Sensor (M) error or